Terrible Experience – I initially ordered a special edition Harry Potter Oodie for my friends birthday. Item was shipped straight away and received within a week, absolutely no problems.

Once seeing the item in person, I wanted to buy one for myself and my son, so I went to try and order the Black Grogu Limited Edition in both the adult and child on the Mothers Day Sale. The website would not allow both items in one cart and would not apply the discount to both. I contacted customer service through the chat bot on the website and they advised that this was not possible. So I then made two separate orders.

After a week I did not receive a confirmation of shipping or anything (website states to allow 72 hours). I contacted customer service and the consultant advised that there was nothing in the system but he would follow up. Once followed up, he stated he has heard nothing about the adult order but the children's order was out of stock and I was welcome to change the print. I checked the website and it was still in stock. I asked when it would next be in stock and could I just wait for it to be sent out, I also stated I wouldn't mind a refund but ONLY if they could honour the price as I am buying it to obviously match each other. Before the next communication, the adult Oodie was sent out and the consultant refunded the children's Oodie without confirming with me. He claimed there will be a sale that will match my initial purchase. All the while, the children's Oodie has been in stock the entire time online.

Once received the adults Oodie, the quality is vastly different to my first order. It is thinner and cheaper and quite clear you have changed manufacturers in order to save money. Upon looking at reviews your company clearly knows about this and I have not seen a resolution to others reviews.

I work in retail, I understand there are things you cannot control but quite clearly your company is deceiving its customers and this isn't acceptable. I just want two black matching grogu oodies with my son in the good quality that you claim you sell. Happy to wait until this is sorted but thus far the experience has been terrible.