Building the dream! Stroud Wollongong 5 Stars! – When we first met Travis we had already viewed a multitude of display homes, and had spoken to dozens of new home consultants. But none of them would actually be building our home, and we felt we would never pick a design!
After attending Strouds opening in Wollongong, we knew we wanted to build with Travis, such was the level of customer service. Simply put, the trust we felt in his ability is 100% the reason we built a Stroud Home having never step foot in a display.
We had a tremendous amount of flexibility in customising the design of our home, and no request or question was met with anything but patience, a testament to the man himself because we certainly had a lot of demands!
Building commenced in August 2017, and due to the success of Stroud in it's opening year, and to ensure our home was delivered as expected, we were introduced to our building supervisor, Dean. And deliver he did! There were some hiccups along the way, but with Dean at the helm we were always informed of our homes progress, and any issues that came up were handled with care and transparency. We actually miss our weekly build updates! Our completion date was set for mid March 2018, however we were ecstatic to receive the keys to our brand new home on the 23rd February 2018.
Since moving in, the service has not stopped. We have communicated some minor issues with Dean and Travis and every time they have resolved them without any reservations.
We built in a new estate and so many of our neighbours who have built with a large company could not tell us fast enough the complaints they had. Our experience could not have been further from theirs, and we would have no hesitation in recommending them to our friends and family. Who knows, hopefully we can build with them again in future (if they would have us)!
To Travis and Dean, and the team at Stroud, we cannot thank you enough for the 100 ways you showed us we were right to trust you to build our home.
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Hi Dave & Lauren, Thanks so much for sharing your experience with us! Trav, Dean and the Wollongong Team were so pleased to read your feedback. Thanks for choosing to build with Stroud Homes after meeting with so many other builders. Trav was so pleased that you chose to put your trust in him to build your brand new home and we were so grateful that you were able to join us at the grand opening. Trav has told me that although you hit a few bumps on the way you all dealt with them easily as you both have such a great sense of humour and were so easy to work with to resolve these minor issues. To say that you miss your weekly updates is a testament to the high level of service Trav and his team gave you. Wishing you all the best in your new home. Kind regards, James Stroud