I wanted to get a puppy transported from Adelaide to Darwin. My breeder suggested Departure Pets. I’ve never used them before but I got a quote from them for SA to NT.

My case handler, Leanne, has been exceptional, from initial questions to quotation, booking to final confirmation that my puppy has been checked in for their flight.

Leanne has made a stressful activity stress-free and so smooth, from start to end. Each time I called or email, Leanne and her team have been prompt and responsive to all of my enquiries and questions. The night before the scheduled flight, Leanne went above and beyond, after hours, to ensure she addressed my urgent requests.

Once my puppy got to NT, a representative from Departure Pet met me at the pickup location. Overall, Departure Pets have exceeded my expectations, from their customer communication and liaison to logistical services. It had been a genuine pleasure to deal with such a professional and passionate, reliable and friendly team.

I’ll be recommending Departure Pets to my friends and family and will use them again in the future if required.

Thank you so much for the great experience. Thank you, Leanne, for everything!