S. Nicole
S. NicoleQLD
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Couldn't be happier with my new home build! – Strap in, this is going to be a long one but I just have too many good things to say. I originally started looking at Stroud Homes Caloundra because a friend of mine had just finished building with Stroud Homes Sunshine Coast and had a really good experience. I have been in my home for about a month now and absolutely love it. From the very start of the process I was filled with confidence dealing with my sales consultant. She explained things very clearly to me and put up with me asking a million, probably silly, questions, as this was the first time that I had gone through the build process. She gave me really helpful information and it was clear that she was a very hard worker, as my quotes and answers to questions always came back quickly. I did get other quotes from a couple of other builders and they took ages to get quotes back to me and every time I asked questions to the other builders mostly around their pricing and inclusions I always received really vague and contradictory answers which had me worried. As everyone is at the moment, my partner and I were worried about price rises, however, our sales consultant and the contracts manager explained Stroud’s Price Protection Period from day one which was easy to follow and we never had a single price rise throughout our build. The construction of the home was tough. We had heaps of rain and sometimes even though we were told that trades were going to turn up they didn’t end up getting to our job. We talked about this to other people we knew building at the same time and it seems like we were not alone. Even though I probably would have given a 4 star review if you had of asked me to review during construction due to some of the delays, our construction supervisor always assured us that our home would be completed by the contract completion date and they did not let us down with our home being handed over 2 weeks early! Special mention does need to go to our construction supervisor as even though we know that it is tough in the building industry at the moment he would keep up us up to date with photos and videos through their Voxer app. Both my partner and I really looked forward to receiving our Friday afternoon Voxer updates but also really appreciated the other small touches that Stroud offered. We were able to sign our names in the slab when it was poured, hammered in the last nail into the frame and had a tile walkthrough with the tiler who was laying out the tiles. This was particularly noteworthy because when you pick your tiles at the colour selection you think you have a pretty good idea of what it is going to look like but actually running over the positions of grout lines and tile heights with the tiler was sooooooooo helpful and important. I haven’t heard of another builder offering the tile walkthrough with the actual tiler and other people I’ve talked to, who are also going through the home build process, are not super happy with their tiling and would have benefitted from a tile walkthrough. Approximately 1 month in and we have had some minor items that needed attention and they were quickly sorted out for us without any fuss. We are loving our home and really do want to say thank you to Stroud Homes!

  • Build Stage: Post-Construction
  • Construction End Date: April 2022
Stroud Homes
Stroud Homes    

Hi S. Nicole, Thank you greatly for your detailed and doting review. Our Sunshine Coast team and our construction supervisor are incredibly grateful for your praises and are so pleased your experience with them was so positive.

Your feedback regarding not being alerted to site absence due to inclement weather is appreciated and will allow us the opportunity to improve. We are glad you valued the Voxer app updates, colour selection meeting and tile walk through, but most of all it’s fantastic to hear your home was handed over two weeks early.

Here’s to many years of enjoyment in your beautiful new home! Thank you for choosing to build with Stroud Homes.

Kind regards, James Stroud

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