Great.... With Few Let Downs – From the moment we walked into the Sunshine Coast Display Home, we were welcomed with open arms. As this is was our First Home, Stroud Homes were the only company that my wife & I felt welcomed at (all other businesses gave the impression of shunning us because we were FHB). It was then & there that we knew we would build with Stroud Homes Sunshine Coast. Every single person we dealt with was fantastic, polite & punctual. They made the design/colour selection Stages run like clockwork & were onsite the day they promised.

We had Barry as our Foreman & we could not be happier! Again, he was ever so polite, punctual & descriptive of what was happening. The decision to use the App Voxer is a stroke of genius. Not only did the App allow for Barry to pass on photos of the days work, but it also allowed us to have verbal conversations that were saved, so if any issues did arise, we could trace back through our conversations & confirm. Voxer also allowed Barry to communicate Progress Reports with us. Every Friday we received "This is what happened this week... And this is what is happening next week". This App also made decision making between clients very efficient. Also, every Tradie we met were just as polite & professional. Whether it was the walk-throughs with the Plumber/Sparky, to the chippies & labourers, all brilliant.

The promised Build Time of 16 Weeks is brilliant as you know when the house will be completed. We were lucky to have good weather & no delays & the house was completed in 12 weeks!.

Now onto the few minor issues. The first I believe was a minor issue that concerned both parties. I believe that Stroud should inform FHB more frequently about the exclusions, in particular, Fence & Turf. This is specified in the contract so it is partially our fault for not remembering this, but it would have been nice to have this relayed more often on the lead up to contract signing. Again, this is only a minor occurrence that is more our fault than Stroud's, this is more of a suggestion.

Now onto the main issue which ultimately made us not give Stroud a 5/5 Rating. The Interior Cleaning. It is way below average. It appeared that all they did was vacuum & mop & nothing more. We are still finding paint splatters on window handles, saw dust/wood filings in window & door tracks, the Goop Floor Protectant on the Garage Floor was not completely removed, Dirty Fingerprint marks over the walls as well as general dust/debris in corners of the rooms where the carpet meets the walls & inside the wardrobes. The exterior wash was delayed by 4 weeks as a miscommunication between Stroud & the Cleaning company they use. They exterior was Dusty/Dirty (some to be expected was still living in a Construction Street) which has led to the Dark Colour Bricks having Efflorescence Stains. It is a work in progress & time will tell if they will disappear.

To sum up our experience with Stroud Homes:

Any issue we had after hand over was resulted very quickly and efficiently.

The Hand Over Booklet they present to you is Brilliant as it contains all the information/warranties on the products they used.

Every Person we dealt with was amazing & the communication was fantastic.

The quality of the build, the finishes & the products was excellent.

The inclusions are brilliant - that Oven/Stove is masterful!

The use of the App Voxer is a stroke of genius.

Cleaning needs vast improvement.

4/5 Stars.