This happened its my experiences – 3 Macquarie Bank operators lied to me and categorically told me today they would never deliberately disconnect a well-behaved caller. I was told by 1 reluctant Macquarie Bank customer care phone operator that they do indeed disconnect people just after assuring me that they never hang up on people like that. I am grateful she was willing to tell me this before pulling the plug.

After mentioning issues of customer suicide, the operator leaves me on hold for over 7+ minutes! It was obvious that she was speaking with hierarchy in the background when she returned to the call.

To be clear they never got back to me to say my recent complaint was settled, I only found out some news 2 weeks ago after ringing them to find out what was happening. The phone operator told me that a Case Manager for my complaint had been allocated when I pressed for more info the operator contacted the Case Manager and she was told to tell me that they would not investigate.

Not satisfied with that cowardly Case Manager getting this poor lady to give me this news and she was crying upset for me, I made a new complaint, this time the Operator was adamant that I would not be treated so appallingly again, and he promised I would hear back from a new Case Manager.

After a week I decided to call again, so today I found out that again, the case is closed. So Macquarie Bank definitely does have a protocol to deal with pesky customers seeking fairness and decent treatment, regardless of them knowing the customer has severe depression and suicidal ideation.