Australian Unity

Highly recommended… if you enjoy jumping through hoops and dealing with headaches when making a claim. I initially submitted my claims in July last… Read more

year, including invoices with all the correct information - my details, provider details, item numbers, service dates, and proof that I had already paid the full amount upfront. A few weeks later, I received an email asking for details I had already provided. Due to time constraints, I wasn’t able to follow it up immediately.

In February this year, I resubmitted the claims. After a lot of back and forth, the claims were finally approved. However, despite the approval, I never received any benefit payment at all. Only later did I discover that the payment had been made directly to the providers instead of reimbursing me, even though I had already paid the full amount upfront. As a result, I am still out of pocket and have not received a single dollar from my approved claims.

When I asked them to resolve the issue, especially if they wanted to retain me as a customer, there was very little effort to assist. Instead, I was told to contact the providers myself to arrange refunds, leading to even more unnecessary back and forth.

I am extremely disappointed with this experience. My claims were approved, yet I never received the payment I was entitled to, and resolving the issue has been unnecessarily difficult and frustrating.

I have been using Australian Unity for a couple of months now and found the communication from the service really great. I had to work around with… Read more

a Drs appointment recently with my service and nothing was too much trouble and they went out of their way to accommodate the change so I didn’t miss out.

If i could go lower than 1 star i would. Absolutely disgusting. No communication,last minute cancellation and changes ever since australian unity took over saphire living. Please dont use them Save your sanity

Great value for money – I've been with this company since 2011, so only 2 years so far. I first heard about them by doing research on canstar and they were recommended and… Read more

had MUCH lower premiums than other companies. My first premium for both home AND contents was under $400!! How they do that, I'm not sure so I was a bit unsure at first and read the policy very carefully. It looks ok to me in comparison to others and for the cover we need. Each year I've done another evaluation and they still come out on top. It sounds like the other reviewers on this site who actually have cover with Australian Unity (Calliden) have good experiences with claims as well, so hopefully if that time comes for me I will be equally satisfied. I did have a very long phone conversation yesterday to discuss the policy in detail and was extremely impressed by the Calliden representative. She was very friendly, well informed and never made me feel rushed.

The only company that was close to comparison in price was Cominsure (now the top canstar company) but they have very bad customer reviews. The only downside I can see so far is that they only have 1 excess for home and contents (so can't be less for contents)- but on the good side, you only pay the one excess even if your claim involves both. Now I'm just trying to get the most accurate estimate of building, demolition and architect costs so I can be sure we have the right amount of cover. Value for money, inexpensive, good customer service Only 1 excess for both home and contents