Australian Unity

good until there not.. I've been. With Australian unity since 2009. In that time, I've always had my non PBS GP prescribed Medication covered under… Read more

my pharmacy On my extras. There was a few occasions where they didn't cover my pharmacy once I submitted my receipt. But I spoke to a supervisor and they back paid me for the Times, they did not pay me. They assured me that moving forward my pharmacy would still be covered as my medication is not on the PBS. Well, you can imagine my surprise when they stopped covering my pharmacy again. I was put in touch with someone from a different department and he said to me m y medication Is not covered because it's not FDA approved. I questioned how it's not FDA approved If a GP Is prescribing it. He said to me that my life saving Prescribed medication is nothing more Then supplements. I said to him they're not supplements, they're GP prescribed Through a compounding pharmacy. If they were supplements, I would be able to order them over the counter or online. I asked to speak to a supervisor and explain to him that I was assured my medication would be covered. He said to me there's no one higher than me. I'm the last stop. And we're not covering your medication moving forward.

My medication costs a few dollars every five weeks and whilst some small amount Is a great help I have to budget as cost of living you can imagine is quite expensive. So that additional amount that they're not covering now? Has put a strain on my finances. And I have had to reduce my medication dosage and in result have not been feeling great because I haven't been able to afford the medication.

To the person who denied my medication may you get the same karma back for a family member. Australian Unity. You can kick rocks.

No doubt I will have a generic templated response."" Let's talk about it Please touch base""". I've done all that Australian unity. I've touched base. I was refused to speak to a supervisor because The person that denied my medication apparently is The top tier person higher than the CEO higher than any supervisor in the company, and apparently there was no one else to talk to. So yes, you can kick rocks. Both the company and your templated response.

AU has lost the 8 ball. With elderly parents requiring assistance through the home care package we are facing several issues. One of their service… Read more

providers recommended some assistive technology and the care provider (admin) ignored all contact, same with the physio, the billing is up the creek and the care partner has since resigned - how did we find out?- through an out of office after ignoring several emails etc. No contact had been received from AU to advise the care partner has resigned and they will be providing a contact soon. We won't talk about the billing. How they balance their books, we have no idea. Considering they should be looking after the elderly and frail, fragile and sick people, they are failing. This is quite insensitive service and for the several months have had no contact with the care provider also ignoring service companies.

I too have had terrible experiences with Australian Unity, similar to what is described by other clients and relatives of clients. I am interested in… Read more

connecting with other complainants to bring our concerns to the federal parliament at large. If we can come together, our concerns will have more impact.

If I had known before today - after some minor research - that Australian Unity had been required by the Fair Work Ombudsman to repay more than $11 million in underpayments to over 12,000 aged‑care and home‑care workers, I would not have engaged them for my Home Care Package, and I am shocked that the Federal Government would utilise them at all in aged care, where the cohort is generally so vulnerable.

That regulatory history shows systemic failures in workforce management, payroll compliance, and organisational governance.

My own experience over the last three and a half years reflects the same instability: missed services; services not requested, or cancelled timely sent anyway; cancellations, without explanation of services agreed to; severely overdue services, that compromise health and safety; poor communication, including continual failure to respond timely - or at all - to emails especially in relation to servicing bungles; and other unsafe gaps in care.

I am now raising these issues with parliament because the pattern is too consistent to ignore.

Great value for money – I've been with this company since 2011, so only 2 years so far. I first heard about them by doing research on canstar and they were recommended and… Read more

had MUCH lower premiums than other companies. My first premium for both home AND contents was under $400!! How they do that, I'm not sure so I was a bit unsure at first and read the policy very carefully. It looks ok to me in comparison to others and for the cover we need. Each year I've done another evaluation and they still come out on top. It sounds like the other reviewers on this site who actually have cover with Australian Unity (Calliden) have good experiences with claims as well, so hopefully if that time comes for me I will be equally satisfied. I did have a very long phone conversation yesterday to discuss the policy in detail and was extremely impressed by the Calliden representative. She was very friendly, well informed and never made me feel rushed.

The only company that was close to comparison in price was Cominsure (now the top canstar company) but they have very bad customer reviews. The only downside I can see so far is that they only have 1 excess for home and contents (so can't be less for contents)- but on the good side, you only pay the one excess even if your claim involves both. Now I'm just trying to get the most accurate estimate of building, demolition and architect costs so I can be sure we have the right amount of cover. Value for money, inexpensive, good customer service Only 1 excess for both home and contents