Bupa

Typical insurance company with their loopholes. I won't be renewing with them again.

What is loyalty Bupa Two-way Street !! I was really disappointed with my visit. I went in for a free dental checkup and cleaning, but halfway… Read more

through, they stopped for an unexpected jaw/teeth X-ray. The staff later explained when they could not finish the cleaning that a 30-minute slot is normal, and I should have expected that. However, according to my health fund, the cleaning should have been fully completed in one visit. When I told them [BUPA] this, they seemed almost blasé about helping me, despite my 45-plus years of loyal patronage. I expected a complete cleaning, but I left feeling rushed, and as if my decades of support meant nothing. Bupa should step up, pay more attention, and ensure their practitioners are acting with real professionalism."

My husband and I update our glasses every year at Bupa, Castle Towers. Once again we just received a very professional and thorough eye examination… Read more

from Michael. We also received great service again from Gloria. She is great helping us selecting and ordering the glasses. Their attention to detail was excellent with exceptional customer service. The glasses were ready in less than one week, much earlier than we expected. Thank you Michael and Gloria for a great customer service we always receive.

My experience with bupa pet insurance was very disappointing, they don’t give customers very much options, basically forces people into having an… Read more

excess applied to their policy because they can’t afford the high premiums. I submitted a few small claims, and have virtually received nothing after the excess gets deducted. For these insurance companies, it’s profit Thats all they care about they don’t care about customers that keep them in business. I will never give this company my business again. Very disappointed

Omg my mother is in a Bupa aged care home and I am constantly raising concerns I hope that I’m heard because it will be the last time I communicate… Read more

with the home. I will go externally if I need to I gave two stars in the hope they improve on their care practices and staff attitudes