Chubb Insurance

I pay a fortune - happily, to ensure I’m covered when I need it. Their terms and conditions are completely illogical and at odds with each other - we… Read more

can’t travel we won’t be covered, and they insist we must cancel due to Government Travel Advice which is specifically covered under their policy. Equally they claim the cause is the war which specifically voids their insurance coverage for cancellation. I was told if I travel and I’m held at gunpoint in France, they wouldn’t cover on the basis that there is a war, then I was told to cancel first and they will make a determination on cover after I cancel. Their customer service and responses are abysmal. We have managed to get most providers to refund the bulk of our trip and Chubb won’t pay the last 5K, despite almost 30K in refunds from far more reasonable providers. This is why we have insurance and if they’re not prepared to pay, they should be clearer on their cover. Using a war in a completely seperate part of the world to justify rendering our insurance useless is against the law - unfortunately for them I have all the time and resources to hold them to account.

One of the worst, including Procare Group – One of the worst of the worst! Chubb have appointed an external company to handle and refute claims on their behalf in any incompetent way they see… Read more

fit! https://procaregroup.com.au/ [Name Removed] from their Melbourne office was obnoxious and incompetent. Constantly spoke over, failed to listen and requested the same information that was already provided to our broker. Repeatedly asked the same questions and was overall unpleasant. You have been warned, do not insure with Chubb or deal with The Procare Group. We will also be raising our concerns directly with Chubb Insurance. We now understand why they have a 1.5 star ⭐️ review rating!

Absolutely terrible company Chubb, after having my unit absolute pulled apart from mold because the unit above had a fire and then flooded by the… Read more

fire brigade and Chubb building Body Corp insurance didn't investigate it properly, my ceiling carpet blinds (and heaps more) throughout went moldy, the unit was nearly gutted after having to evict the long-term tenants. They want me to pay a bill from when I couldn't gain excess, and I believe the builder left the window open. Chubb will not reimburse my loss of rent from the end of Aug 2025 as both believe the unit can still be rented with no carpet or blinds. Chubb still owe money from July till August and will not pay me until the units been rented. I now have a unit that's not completed and diffidently not as it was before! I have lost so much money as the body Corp, rates and mortgage haven't stopped. Either Allianz or Chubb have helped at all, when it in no way was our fault. This was Chubbs Fault 100% and would never deal with this company again