Shannons

If I could give them a 0 I would!!!! I understand they are underwritten by Suncorp now and this is where it all falls down the s**t whole. I needed… Read more

to have a rework done and it has now been 6 months from when I first contacted Shannons. We are a long time customer with multiple vintage cars and spending an absolute annual fortune on car insurance. "Back in the day" they were awesome, but now.... The policy isn't worth the paper it is written on, especially if you have a rework done. I have begged, pleaded and tried everything including contacting AFCA/ATSIC. I was even told by their own staff to contact AFCA/ATSIC!!! I have spent more hours than I can count on hold waiting to talk to someone including over 20 phone calls, and emails, and sms's to the person allocated to my case, told countless lies, fob offs and finally after 6 months I have an answer and it's not a good one either. I am totally over Shannons and I can't believe they have totally gone to the dogs with their service.

My home insurance increased by 93% over two years. I used the same home details, value and excess to get two alternate quotes. Both these came in around 45% of the Shannons premium. Big difference.

Car was at machanics and unable to be repaired. Shannons refused to tow the car home. Do not understand why this isn't covered.

Lucky my wife spotted this - two years later – Luck my wife spotted this - more than two years later. Evidence is Shannons have been withdrawing premium from my credit card for two years which… Read more

sadly went un-noticed by me. When contacted they claimed they had not received cancellation notice or phone call to cancel - wrong. When challenged as to how they could keep drawing when credit card had expired the short answer is they could - my point being other organisations will send you a notification that your credit card is going to expire so you should update - apparently not Shannons.

Long-story-short, I need to send proof of disposal to them for a bike I sold over two years ago and they "may consider a partial refund". Do you think I can find PoD, sadly not.

As far as I am concerned they are thieves and will not see one cent more of my money.