ubank

16 years with this bank. Over $266K invested. I'm 80 years old this month. Made an error depositing $10K on 31 March instead of 1 April. Missed out… Read more

on over $800 interest to live on. Ubank would not budge. Ruled by the algorithm. Recommend using a bank where negotiating is genuine.

Got a new phone number and so far it has been over two weeks and Ubank has not changed it. Two phone calls, a complaint and 3 emails. Still not… Read more

changed. I can't bank as a result. No one there gives a toss. How hard can this be? If Ubank wish to respond, don't tell me to contact you through social media please as I don't use any of it. Will likely have to change banks. How ridiculous over a phone number. 2June 2026 - Case has been resolved now and my phone number is on the account. The complaints officer provided a professional closure letter, and hopefully we can continue our relationship with Ubank.

*update they have now made the .25% reduction over 2 weeks after the house became owner occupied. Not only do thry rip me off with interest rates,… Read more

but also delaying the change to the reduced interest rate.

Ubank have underhanded business practices.

I've had a Ubank home loan for several years as an owner occupier. Last year I rented my house out. Ubank put the interest rate up by .5% as it was now 'more risk to them.' They said a .5% increase is standard.

Note that my home loan amount is quite low compared to the value of my property - the land alone is worth more than the loan so there was no risk to them.

They still put the rate up.

I've now moved back into my home. I've contacted Ubank to change my loan back and expected my rate to decrease by .5%. But no, they're only decreasing it by .25%.

This is so sneaky, dodgy and underhanded.

Receiving money via OSKO is not instant – It takes 1 business day transferring money from Westpac to Ubank via OSKO. The same operation from Westpac to Macquarie Bank is instant. Not impressed.