First time I have used. Wouldn't hesitate to use again. Thanks for providing the service to a senior who has medical issues. Hope to use again later this year. Happy to explore other insurances available.

I was surprised and disappointed to learn that my sons travelling in Vietnam would not be covered for any claims attributable to coronavirus. This is despite only 8 cases of infection to date in the country, hardly an epidemic, and less than Australia. This is despite the insurance having been purchased months ago, way before coronavirus was widely known about.

I'm assuming cancelled flights and any other events that can be attributed to the virus would also not be covered.

I recommend you look elsewhere and read the PDS carefully before handing over money for a cheap but useless product.

excellent value didn’t have to claim. Always use this insurance & made a claim whilst overseas on a previous trip. The staff were so caring and claim process was very easy. I would highly recommend this insurer

Simple, quick and easy to use website for quotes and payment on travel insurance with great cover and very competitive pricing. I will gladly continue using one cover for all my travel insurance

I felt the policy was good value, and this was the 1st time we have used 1cover but it certainly won't be the last... I really liked how we were sent an email to extend our policy, if we extended our trip for any reason

The whole process from start to finish was very easy and pleasing to manage, I was able to navigate the website very clearly and the whole process was seamless and worthwhile

Have used One Cover Travel Insurance for several years. The first time we have ever made a claim for cancelled accommodation only to be declined as stated in a "clause" that absolves them from paying! Isn't this the point of insurance? Very disappointing.

My son was travelling overseas and his insurance ran out. I was able to take out a policy with 1Cover from Australia, plus renew it when my son extended his trip again, plus add extra countries, all with the touch of a button online. I also feel the policy was pretty good value, and thankfully we didn't have to make a claim.

My wife and I were offloaded from a cruise ship in Busan South Korea after I injured my back. 1 Cover were extremely supportive for my wife and I and assisted us in our return to Australia. I was impressed with the contact from the company as well as with the responsiveness for the settlements. I have no hesitation in recommending their services. We will continue to use them for our Domestic and Overseas travel.

Have used this travel insurance before and got great service both times will use again when I next travel in the next couple of years plus phone calls offer great service also

What I personally like about your insurance that it recognises the importance of cardiac ablation and the reduced risk of arterial fibrillation after this procedure. Well done guys! Awesome! This is so important to be understood.

Well priced with having a pre-existing medical condition.
First time and will use again.
Very easy to navigate and get a quote and them submit to an order.
Thankfully I didn't have to use while away.

Review amended from 1 to 5 stars after they rectified a problem I had not receiving a promotional voucher. I now have confidence they will step up to the mark in the event of a claim.
UPDATE: I did in fact need to see a doctor during my trip (cost was $400US!). 1Cover paid without any problems.
Note: print out your 1Cover policy/details and include it with your travel paperwork as if you need to see a doctor overseas, they will request to see it. I had to ask 1Cover to email me my copy, which they did.

1Cover Insurance is great because it is by far the least expensive, provides great medical coverage, is easy to obtain, and it is also available to purchase even when you are already overseas.

I put a claim in took 18 working days too pay & it was a simple Small claim for bronchitis..They say they sort most claims in 10 days.Rubbish.I got asked 3 times to provide bank details which is a Standard question on there form.Furthermore they cancelled my policy because i travelled home to see a Dying Uncle who just passed away".Before i left" I asked there claims staff that i needed to speak urgently to sales staff about this on multiple occasions.(As i wouldnt have left if i knew i couldnt upgrade my policy)I Was told they would contact me asap.& never did! Basically they lied! I wouldnt give this company a point 1 out of 10.The service i recieved is WELL BELLOW any insurance company i've used before."STAY AWAY"!

Though we didn't make a claim so cannot vouch for the customer service team, the online portal is amazing to use. We were travelling around the world and first stop was our wedding in Bali, we completely forgot to book insurance beforehand however 1Cover allowed us to book our travel insurance once we had already started travelling.
Thank you for a great service :-)

I was snowboarding in Japan and broke my leg from losing control on the course and running into a tree hahaha. I was taken to hospital and had surgery immediately. The next day I called 1cover to see if I was covered and after providing all relevant documents, I was covered for all medical costs with no worries.