I have used 1cover many times when travelling overseas in the past 10 years. Very happy with the service and price. Will use again in the future for all my travel insurance requirements
Peace of mind.
I found the on the web page helpful and setup was easy. The cover looked like good value.
We had a great time away and did not need to make a claim.
Peace of mind if something were to go wrong is so important.
I’d never travel without insurance, 1cover are easy and quick to deal with and premiums are good value compared to other companies. The policy covered me for what I needed.
We have used 1cover many times
Have had to claim twice and there has never been a problem or delay in settling
Will always use in the future
Very happy with the service
The policy was fairly good value. Your information was clear and easy to understand, so set up was easy As I did not lodge a claim, cannot comment on the time it takes to resolve a claim. I believe I have used 1Cover once before.
Cancellation not covered as close relative resided overseas
Should have read PDS thoroughly. Unfortunately 1Cover/Allianz do not cover cancellation fees if done so due to close overseas relative passing away. Very distressing at a highly distressing and emotional time.
Good value for money
Easy to take out insurance
I have used 1 cover a few times
I will definitely use them again when traveling
Easy online way to make a claim
We had used 1 cover for a long time.
Unfortunately we were one of the unlucky people who booked through hotel quickly and lost our money and accommodation where we had booked in Bangkok.
When calling to speak to staff at 1 cover they were not helpful and a couple of them were actually rude to us. They were unable to advise what to do.
We made contact after about one month to be told that they would not cover us. Reason being they wouldn't cover a company that went into receivership.
We contacted fair trade, fair trade told us to contact our insurance company who 1: didn't know what to do and then 2: wouldn't cover us
We expected we would of been covered with purchasing the highest level of cover,
We no longer use 1 cover and do not recommend.
Have peace of mind
Has everything thing that we want for a policy
Used 1cover 4 times now and only claimed once with no problems
The only claim was for a pair of sun glasses even though we been home 3days they paid out all but the $100 excess
Excellent Claim Process
We needed to claim after cancelling our holiday due to relatives being seriously sick. The claim process was simple and the claim was paid very quickly with no problems at all. I would recommend to everyone and will use again.
Good backup in emergency
Booked for Scandanavian cruise but had a serious medical problem a week before departure. Forced to cancel flights, cruise and accommodation. Contacted 1Cover and my wife was reassured we were fully covered. We made a claim after release from hospital. We provided medical documents to support the claim. The claim was processed and a full refund was made within 10 days of the claim being lodged. Service was excellent.
Don’t use 1Cover
We thought we were getting good value insurance for our overseas holiday and Mediterranean cruise, particularly selecting an in advance of departure policy including cruise cancellation insurance. As you can gather our cruise was cancelled due to a mechanical failure 24 hours before we were due to board. We advised 1Cover immediately and the representative told us not to worry you have cruise cover make the changes to re book another cruise and we’ll take care of your on costs when you return. On return we submitted our claim with receipts and the help of our Tavel agent. 1Cover replied and declined our claim due to the cruise cancellation by a mechanical issue! Which is stated in the t&c small print but not when you select full cruise cover at the time of purchase. We will be taking as far as we can and to the media. Personally I will never use 1Cover again and I will vigorously promote the non use of 1Cover on social media and family and friends throughout the world.
Yes good value. used this company 2-3 times now. I had a phone damaged this time where it smashed but haven’t lodged a claim not sure if I can now?
Easy to buy
Good value, easy to buy.
Fortunately, I didn’t need to use it..
This is the 3rd or 4th time I’ve used 1cover travel insurance.
Why change if it’s not broken.
Will probably use them again next year if the value remains
Fantastic service, highly recommend!
Unfortunately I was badly injured 3 days into my holiday in the Philippines and I had to fly home immediately for medical attention. 1Cover was fantastic in supporting me whilst I tried to get home and they were extremely prompt in approving my entire claim. They covered everything ranging from emergency flights home, last minute hotels, medical bills, cancellation costs and more. Thank you 1Cover I couldn't be happier with your service!
Could not update policy as parents are too old is this not age discrimination
I purchased a comprehensive policy for my upcoming overseas trip. I then discovered after the cooling off period that it does not offer cancellation if the emergency back home is for a person 85 years and over. When I enquired could I pay extra to have this covered, as you would with an existing health condition, I was told NO, I could not get a refund as the cooling off period was expired. They did offer that i could use it for another trip as it last for a year? My parents will be the same age. This was my mistake I have learnt to read the PDS carefully or better yet ring if you have any doubts before you purchase. There are other insurers that do cover for elderly family back home.
I always use 1cover for our comprehensive travel insurance - great value for money.
It’s easy to get and good follow up, wouldn’t use any other cover when we travel. Highly recommended.
Faultless Service On Claim
The policy was easy to set up by phone and additional premium for pre-existing conditions was well priced in comparison to other quotes. I contacted the emergency hot line due to an unexpected illness while overseas and the staff member was professional and helpful. On return to Australia my claim submission was handled very promptly and covered all expenses minus the $100 excess. I was very impressed that correspondence during the claim process was from a nominated staff member rather than "the team". I was very happy with the service received and will highly recommend 1Cover especially for those who need cover for pre-existing conditions.
The process and all our policy adjustments & questions could not have been dealt with in a faster or easier way. Very impressed with the no fuss experience/ Thankyou very much.
Best travel insurance.
Great value, easy to contact if anything were to go wrong. This is my 5th time using 1cover and just about to use them again. All my friends use 1Cover too.
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