1Cover Comprehensive Travel Insurance

1Cover Comprehensive Travel Insurance

 Verified1cover.com.au
1Cover Comprehensive Travel Insurance
3.9

850 reviews

PositivevsNegative
72% · 614216 · 25%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Claim Resolution Time
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
3.4
Transparency
3.2
Customer Service
3.3

Reviews

850 reviews
bradleyjayrussell
bradleyjayrussell2 posts
  Comprehensive
Carol W.
Carol W.4 posts
  Verified Comprehensive

Fly/Cruise essential

We have always used 1Cove Travel Insurance, this time it was for a cruise! Perfect and easy! Show details
Peter
Peter8 posts
  Comprehensive

AVOID at all costs - No customer service what so ever

Uncontactable. After 3 emails and 2 weeks trying to get in contact to change travel dates. Finally got a non automated response asking to send extra money to extend the trip. The dates that they quoted for travel were different from what I asked for. Total joke company - avoid - I'd hate to see the claims process. Absolutely no customer service. Show details
Geoffrey McGrath
Geoffrey McGrathSouth East Queensland, QLD
  Verified Comprehensive

Easy to apply and good value for money

To start with, we didn't need to make a claim, this is where the true colours of any insurance are visible. In saying that going online and applying for the cover was very easy. Instantly responded with a PDS, invoice and Cert of currency. Good value for money. Show details
Value for Money
Transparency
  • Thumbnail
Liam
LiamPerth, WA2 posts
  Verified Comprehensive

Easy to read and covered what I needed most

Easy to read and understand , great cover and communication. Have used twice and about to book again! Show details
Carolyn
CarolynSydney, NSW2 posts
  Verified Comprehensive

Easy Overseas Travel Insurance

Finding and paying for overseas travel insurance is easy. Cost is minimal compared to cost of holiday. I have never had to lodge a claim, so I hope that it would be just as easy as getting the cover. We always use 1Cover. Show details
Tara N
Tara NSydney, NSW
  Comprehensive

Excellent service following the lodging of a claim

I travelled to Finland and flights were cancelled due to an industrial strike that closed the airport. I was required to pay $3500 for flights to get home. I lodged a claim for the out of pocket expenses after my travel agent refunded the cancelled flights, as the cost was significantly more than the refund due to booking last minute. My claim was dealt with quickly. I received calls and emails updating me, and then the email indicating they accepted my claim. I cannot fault this company for the way they dealt with my claim. They were friendly, helpful for someone who has never lodged a claim before, and professional at all times. I will use 1cover for all future travel and recommend them to friends and family. Show details
Maureen H.
Maureen H.Central Queensland, QLD
  Verified Comprehensive

Easy!

Easy to complete site form. Policy issued immediately. Easy to pay. Show details
Teresa39
Teresa39Perth, WA2 posts
  Verified Comprehensive

Easy set up at reasonable cost

Easy to apply online. Back home. Fortunately, I kept safe and well on my trip, so I did not need to make a claim. Show details
Value for Money
Transparency
Customer Service
anthony m.
anthony m.Hunter Region, NSW
  Verified Comprehensive

Affordable travel insurance

Have used 1cover a couple of time easy to purchase and good pricing . Show details
izabelle17777
izabelle17777
  Comprehensive

Never again

The process to claim is exhausting and at the end you don't get any. Show details
Trisha P.
Trisha P.Perth, WA
  Verified Comprehensive

Booked travel insurance twice in 4 months

Quick and easy to apply for.
Havent needed to claim which is a good thing but knowing i have insurance is a relief! Show details
koos
koos5 posts
  Verified Comprehensive

No contact detail after hours

Just some feedback om my recent use of 1 Cover . I recent holiday to Philippines were move 1 day earlier within very very short notice by the Philippines airline. There was no way to amend my cover, as there was no way 1 Cover could be contacted by phone after hours and could not do it the next day between business hours, as I was 30 000 feet in the air.
The next time I travel, I would consider someone which can be contacted for this type of problem Show details
John D.
John D.South East Queensland, QLD
  Verified Comprehensive

Got to have travel insurance

Never had to use it, but good to know it is there Show details
Value for Money
Transparency
Customer Service
M.Mendi
M.Mendi
  Verified Comprehensive

Home away from home

I did not use my travel insurance but it was good to be covered and protected for any eventualities . Show details
Transparency
Customer Service

Questions & Answers

rajesh m.
rajesh m. · Comprehensive Travel Insurance

A number of recent reviews (since April 2022) say that 1Cover has no phone number for filing and discussing claims, and that all communications have to be done by email only. Also, that 1Cover takes a long time to respond to such emails. Is this still true? If yes, that is really poor customer service, and reflective of many companies who cut costs by refusing to talk to their customers.

Kim
Kim  
Victoria M.
Victoria M.  

Totally agree. Still waiting for a phone call about mistake in policy and need refund. Useless. Now have to make dispute with my bank to get my money back for an invalid policy. Shameful customer service

1Cover
1Cover   DM   

Hi Victoria, I understand that your query was resolved a few weeks ago. Please let me know if there is anything else I can assist you with. Warm regards,
Eva

David M.
David M. · Comprehensive Travel Insurance

is the covid19 refund included comprehensive insurance?

1Cover
1Cover   DM   
Wendy I.
Wendy I. · Comprehensive Travel Insurance

We wish to cancel our policy no1C-AU-DMN 2495934 as my husband is to Ill to travel now due to his Parkinson disease and Dementia. It is a princess cruise in November to Brisbane and at the moment I do not think this will be happening anyway. Please contact me me on colwens1@esc.net.au. I am sorry to have to cancel.

1Cover
1Cover   DM   

Hi Wendy, I have passed this on to the team and someone will be in touch soon. Regards, Doug.

Details

Compare all 1Cover Travel Insurance listings
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
UnderwriterLloyd'sLloyd'sLloyd'sLloyd's
Maximum Age Covered 101 years old101 years old74 years old74 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedNot CoveredUnlimitedUnlimited
Accidental Death$25,000$25,000$25,000Not Included
Emergency Dental$1,000Not Included$500$500
Pregnancy (max weeks) 24 weeks24 weeks24 weeks24 weeks
Resumption of Journey $3,000Not Included$3,000Not Included
Hospital Cash Allowance$5,000Not Included$5,000Not Included
Overseas Emergency Medical & Hospital ExpensesUnlimitedNot CoveredUnlimitedUnlimited
Loss of Income$10,400Not Included$10,400Not Included
Permanent Disability$25,000Not Included$25,000Not Included
Luggage & Personal Effects
Theft of Cash $250Not Included$250Not Included
Delayed Luggage $250Not Included$250Not Included
Credit Card Fraud$5,000Not Included$5,000Not Included
Travel Documents / Passport Included as part of Credit Card Fraud Cover ($5,000)Not IncludedIncluded as part of Credit Card Fraud Cover ($5,000)Not Included
Maximum Single Item Limit $3,000 (Computer or camera)$3,000 (computer, video recorder or camera), $1,000 (mobile phones, tablets)$3,000 (Computer or camera)Not Applicable
Luggage & Personal Effects $15,000$15,000$15,000Not Included
Ancillary
Personal Liability $5,000,000$5,000,000$5,000,000$5,000,000
Rental Vehicle Excess $5,000 plus optional additional cover up to $8,000$5,000 plus optional additional cover up to $8,000$5,000Not Included
Motorbike / Moped Coverage Included for bikes up to 50ccNot IncludedIncluded for bikes up to 50ccIncluded for bikes up to 50cc
Domestic Pet Care $500Not Included$500Not Included
Special Activities Packages
GolfNot IncludedNot IncludedNot IncludedNot Included
CruiseOptional ExtraOptional ExtraOptional ExtraNot Included
Adventure Not IncludedNot IncludedNot IncludedNot Included
Snow / SkiOptional ExtraOptional ExtraOptional ExtraNot Included
Awards 2018 and 20192018 and 20192018 and 20192018 and 2019
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.