?
? !
1 photo
1Cover Domestic Travel Insurance

1Cover Domestic Travel Insurance

4.1 from 69 reviews · View Statistics

Reviews

  • Value for Money
    4.1 (24)
  • Transparency
    4.0 (22)
  • Customer Service
    4.1 (23)
  • Claim Resolution Time
    • <1 week (1)
    • 1-2 weeks (1)
  • Claim ApprovedYes (2) · No (0)
Previous
Next
Ruth

Ruth

  • 6 reviews

No service at all- no stars if I could put that.

published

This company refuses to answer the phone - they are hiding. Why even have a phone number that tells you they wont take a call. I send in emails on the advised email address but just get answered with the automatic response. Cant believe it is this bad.
I want to know the definition of a large boat as I want to use my credit. I am going on a ship 72 pax and 25 crew (62 ft long) out of cairns on 4th November but they wont evacuate if the boat is small. I cant even find out if this ship qualifies.
Unbelievable. Please answer me.

now 2 weeks after I wrote this review and not contact at all.

Incentivised ReviewNo
DestinationAustralia
Claim MadeNo
3 comments
1Cover
Customer Service R.1Cover

Hi Ruth, sorry to hear you are not getting a response via email. Please send me the last 6 digits of your policy number and I'll escalate your query with the team. Regards, Doug.

Ruth
Ruth
Ruth
Ruth

Now 2 weeks later and I have had no response. I cant believe how bad this company is - even though I have had the "Doug" response. Must be an automatic response - so bad.

Similar opinion? Write a review on ProductReview.com.au!
Marilyn M.

Marilyn M.South East Queensland, QLD

  • 6 reviews
  • 2 likes

Feeling safe and well covered

published

Excellent Value. Perfect for my needs. Covered my partner and my self adequately and economically. I have used 1Cover several times, excellent service. I refer friends who now use it.

Value for Money
Transparency
See all answers
1 comment
1Cover
Customer Service R.1Cover

Hi Marilyn, glad to hear you were happy with everything. Thanks for taking the time to leave a review. Regards, Doug.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with 1Cover

The reviewer stated that an incentive was offered for this review

Chris A.

Chris A.Greater Melbourne (Outer), VIC

  • 2 reviews

Unhappy with the service.

published

My travel dates have changed from 20/05/20 - 25/05/20 due to Coronavirus and I have tried to amend the dates on the website, but it will not let me. I rang, but there is no way to communicate with anyone unless it is an emergency. I sent an email via their website on 07/05/20 and the automated reply is they will get back soon. Nil reply. I sent another one and no reply as of 16/05/20.

Value for Money
Transparency
See all answers
2 comments
1Cover
Customer Service R.1Cover

Hi Chris, sorry for the delay. Please send me the last 6 digits of your policy number and I will escalate with the team. Regards, Doug.

Chris A.
Chris A.

Hi Doug, Last 6 digits 597960, however I went into Policy Manager and saw a new option of obtaining a credit so I chose the credit as I still couldn't amend my travel dates. Thanks for responding. Regards Chris

Similar opinion? Write a review on ProductReview.com.au!
Travel Insurance

Find out how 1Cover Domestic Travel Insurance compares to other Travel Insurance

Know better, choose better.

Compare all
Mick

MickDarwin, NT

WARNING NEVER USE

published

Never use this insurance or should i say none insurance ,quick to take money ,will not answer phone calls ,cannot get in contact via email . they just hope people will eventually give up

Value for Money
Transparency
See all answers
3 comments
1Cover
Customer Service R.1Cover

Hi Mick, we're very sorry for the delay and doing our best to follow up with every single customer. Please give me the last 6 digits of your policy number, along with your postcode, and I'll follow it up with the team. Regards, Doug.

Mick
Mick

552406

Mick
Mick

As I said do not use this rip off no insurance company. Karma will bite them on the butt. They use any excuse not to pay. Will never use ever and nobody should. Very unAustralian so called vomit company.

Similar opinion? Write a review on ProductReview.com.au!
Catbear 7

Catbear 7NSW, 2250

  • 10 reviews
  • 2 likes

Always Value for Money

published

I have used 1 Cover on many occasions over the past few years. It has always been very easy to arrange, on line. I have always believed the travel cover was good value for money for my needs. My most recent trip away resulted in me making my first ever Claim on 1 Cover re the excess associated with a minor rental car accident. 1 Cover handled the Claim process most courteously and expeditiously, and left me very pleased with their service. Communication by the Claims Officer was exemplary. 1 Cover is a most professional organisation in my view, with excellent processes.

Value for Money
Transparency
See all answers
1 comment
1Cover
Customer Service R.1Cover
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with 1Cover

Ross Cormack

Ross CormackHunter Region, NSW

  • 2 reviews

Perfect would never consider using anyone else.

published

We only ever use 1Cover for all our holiday Insurance as we have found them to be excellent, easy to communicate with and the one time we did have a claim they were excellent and the claim was settled very quickly. Absolutely fantastic company.

Incentivised ReviewNo
DestinationAustralia
See all answers
1 comment
1Cover
Customer Service R.1Cover
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with 1Cover

ElizabethT

ElizabethTCentral West, NSW

Very convenient

published

This is my second time using 1Cover. I have been fortunate on both occasions to not need to claim. However the policies are good and are very convenient to take out. All done very simply online. My policy details were emailed to me (so are held electronically) and I was sent a reminder towards the end of my trip which also asked if I wanted or needed to extend my cover. It was all helpful and seemless.

Value for Money
Transparency
See all answers
1 comment
1Cover
Customer Service R.1Cover
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with 1Cover

Neville Tu Otoo

Neville Tu OtooSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Camper bond, covered!

published

We initially had cover from Coversure but came across 1Cover on a search for insurance to cover the gap from their Rental Car Insurance Excess from the $3000 to the rental companies $5000 bond. When we found out 1Cover had an excess of $5000 we were stoked. We will use 1Cover for all our trips from now on.

Value for Money
Transparency
See all answers
1 comment
1Cover
Customer Service R.1Cover
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with 1Cover

Great to deal with

published

We have used 1Cover a couple of times but had our first claim recently. We found them great to deal with and the claim was processed very quickly. Highly recommend

Value for Money
Transparency
See all answers
1 comment
1Cover
Customer Service R.1Cover
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with 1Cover

Travel Insurance

Find out how 1Cover Domestic Travel Insurance compares to other Travel Insurance

Know better, choose better.

Compare all
DuncanG

DuncanGMid West, WA

Excellent

published

Excellent and easy to deal with got cover over the internet. Got regular updates and emails to check if it was what we needed and if we needed to expend our cover

Value for Money
Transparency
See all answers
1 comment
1Cover
Customer Service R.1Cover
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with 1Cover

Rebecca P

Rebecca PSydney, NSW

Wouldn’t leave home without it!

published

We use 1 Cover on all our travels and highly recommend them. We were very pleased when we claimed for a missed port on one of our cruises and the claim was dealt with in a short time. We will continue to use 1 Cover on all our travels as our daughter now lives in Texas. Thank You for your continuous service to us.

Value for Money
Transparency
See all answers
1 comment
1Cover
Customer Service R.1Cover
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with 1Cover

Allen W

Allen WSouth East Queensland, QLD

  • 2 reviews

Got us covered

published

We never thought about taking insurance for domestic holidays until one time we had to make changes to our plans and found out the hard way what that can cost financially and emotionally. Since then we have taken insurance with 1 Cover.
We have found the process, options and cost of the insurance easy and affordable giving us confidence that we will be covered .
While we didn’t have to make a claim on our recent 4 week holiday interstate it was peace of mind to know we had backup should something go wrong.

Value for Money
Transparency
See all answers
1 comment
1Cover
Customer Service R.1Cover
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with 1Cover

Sil

SilPerth, WA

If a company goes into receivership you are not covered

published

Was unable to claim as if a company goes into receivership you are not covered.
Have used 1Cover many times as thought they were top of the pops, might as well use Woolies next time for a cheaper price

Value for Money
Transparency
See all answers
1 comment
1Cover
Customer Service R.1Cover
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with 1Cover

RodneyH

RodneyHLaunceston, TAS

First Timer

published

Very easy to set up online, did not need to make a claim,this is my first time with you,will go again on our next trip with 1 Cover Insurance Thank You

Value for Money
Transparency
See all answers
1 comment
1Cover
Customer Service R.1Cover
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with 1Cover

MichaelA

MichaelASydney, NSW

Didn't need to use it but I'm glad I took out this very competitive 1Cover policy.

published

Didn't need to use it but I'm glad I took out this very competitive 1Cover policy. Very comprehensive and covers all the things you need for domestic travel. I also use 1Cover for my international trips.

Value for Money
Transparency
See all answers
1 comment
1Cover
Customer Service R.1Cover
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with 1Cover

Travel Insurance

Find out how 1Cover Domestic Travel Insurance compares to other Travel Insurance

Know better, choose better.

Compare all
DaizyGirl74

DaizyGirl74Richardson 2905, ACT

  • 2 reviews
  • 3 likes

Easy to purchase.

published

I have used this insurance company several times and the policy and pds is easy to navigate...HOWEVER, I have never made a claim so don't actually know what the company is like to deal with. 3 stars is because I've never claimed...

Incentivised ReviewNo
DestinationAustralia
See all answers
1 comment
1Cover
Customer Service R.1Cover
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with 1Cover

PAC

PACNorth Queensland, QLD

  • 3 reviews

Peace of mind without price shock

published

Now whilst I never had to make a claim this policy gave me peace of mind with ease and a price that was happy with. As I had to extend my trip updating the policy was a breeze.

Value for Money
Transparency
See all answers
1 comment
1Cover
Customer Service R.1Cover
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with 1Cover

Michael

MichaelSydney, NSW

Easy to arrange with very good service

published

Policy was good value and easy to set up. We have used this company on a number of occasions in the past. As far as I can recall we have always received good assistance regarding the policy.

Value for Money
Transparency
See all answers
1 comment
1Cover
Customer Service R.1Cover

Hi Michael,
It's fantastic to hear from a satisfied and loyal customer. We are looking forward to providing you with legendary service for your next trip. Regards, Sophie

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with 1Cover

INQ001

INQ001Metropolitan Adelaide, SA

  • 11 reviews
  • 17 likes

Easy to deal with

published

Reasonable value and easy to setup. Only downside is they do not have the option to pay by AMEX which is my main card. I would still recommend this insurance company to others as they are easy to deal with

Value for Money
Transparency
See all answers
1 comment
1Cover
Customer Service R.1Cover

Hi,
Im glad to hear that you found our policies competitive and our service easy to use. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it. Regards, Sophie

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with 1Cover

Di W.

Di W.Sydney, NSW

"Peace of mind"... BUT: Hire car excess is ONLY covered when you ACTUALLY have the Car hire Insurance!

published

"If you can afford to travel, you can afford insurance!"
I did learn the hard way though, (See "Lou" review 12th Oct 2019 who's got it wrong!) that the hire car excess IS ONLY COVERED by 1Cover WHEN you actually take out the hire car company's insurance. (read the 1Cover "fine" print!) My example, hired a car in Brisbane (w/o extra rental car company insurance at the time of hire)... the car suffered hail damage and I was up for the repair cost. !!! 1Cover "cover" covers an "excess" from the rental car company but if you don't have rental company insurance in the first place, there IS NO EXCESS, it's just a full liability on your part!!! Beware!!! 1Cover would do well to "highlight" this "gotcha".

Value for Money
Transparency
See all answers
1 comment
1Cover
Customer Service R.1Cover
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with 1Cover

Page 1 of 4
See all 1Cover Travel Insurance reviews

Questions & Answers

Prabesh T.

Prabesh T.asked

Domestic Travel Insurance

Can i just get a rental car insurance that i am driving to sydney from Melbourne and back?

1 answer
1Cover
Customer Service R.1Cover

Hi Prabesh, You can still purchase a Domestic policy which includes Car Rental Vehicle excess, however it does come with the benefit of cancellation and luggage cover. Let me know if you require further assistance. Regards, Sophie

See all 1Cover Travel Insurance questions

Get an answer from our members and 1Cover representatives

1Cover Domestic Travel Insurance

Details

Compare all 5 1Cover Travel Insurance
CategoryTravel Insurance
UnderwriterLloyd's
Maximum Age Covered 101 years old
Medical Coverage
Overseas Emergency Assistance Not Covered
Accidental Death$25,000
Emergency DentalNot Included
Pregnancy (max weeks) 24 weeks
Resumption of Journey Not Included
Hospital Cash AllowanceNot Included
Overseas Emergency Medical & Hospital ExpensesNot Covered
Loss of IncomeNot Included
Permanent DisabilityNot Included
Luggage & Personal Effects
Theft of Cash Not Included
Delayed Luggage Not Included
Credit Card FraudNot Included
Travel Documents / Passport Not Included
Maximum Single Item Limit $3,000 (computer, video recorder or camera), $1,000 (mobile phones, tablets)
Luggage & Personal Effects $15,000
Ancillary
Personal Liability $5,000,000
Rental Vehicle Excess $5,000 plus optional additional cover up to $8,000
Motorbike / Moped Coverage Not Included
Domestic Pet Care Not Included
Special Activities Packages
GolfNot Included
CruiseOptional Extra
Adventure Not Included
Snow / SkiOptional Extra
Compare all 5 1Cover Travel Insurance

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.