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1Cover Domestic Travel Insurance

1Cover Domestic Travel Insurance

4.1 from 51 reviews

Reviews

Review distribution

5 star
30
4 star
11
3 star
1
2 star
3
1 star
6

INQ001

INQ001Metropolitan Adelaide, SA

  • 9 reviews
  • Verified customer

Easy to deal with

published

Reasonable value and easy to setup. Only downside is they do not have the option to pay by AMEX which is my main card. I would still recommend this insurance company to others as they are easy to deal with

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Child
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
1Cover
Customer Service R.1Cover

Hi,
Im glad to hear that you found our policies competitive and our service easy to use. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it. Regards, Sophie

Review collected in partnership with 1Cover


Di W.

Di W.Sydney, NSW

  • Verified customer

"Peace of mind"... BUT: Hire car excess is ONLY covered when you ACTUALLY have the Car hire Insurance!

published

"If you can afford to travel, you can afford insurance!"
I did learn the hard way though, (See "Lou" review 12th Oct 2019 who's got it wrong!) that the hire car excess IS ONLY COVERED by 1Cover WHEN you actually take out the hire car company's insurance. (read the 1Cover "fine" print!) My example, hired a car in Brisbane (w/o extra rental car company insurance at the time of hire)... the car suffered hail damage and I was up for the repair cost. !!! 1Cover "cover" covers an "excess" from the rental car company but if you don't have rental company insurance in the first place, there IS NO EXCESS, it's just a full liability on your part!!! Beware!!! 1Cover would do well to "highlight" this "gotcha".

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover

KellyF

KellyFSydney, NSW

  • Verified customer

not happy

published

We took out insurance, my husband wasn't able to go on our family holiday due to the bushfires, he didn't feel safe leaving our property. We took out the insurance four days before he was supposed to fly out, but because the day we took out the insurance it was deemed catastrophic we were told we weren't entitled to anything.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover

WayneH

WayneHSouth East Queensland, QLD

  • Verified customer

So easy and straight forward

published

I used 1cover for domestic travel.
It was good value and easy to set up.
I didn't need to use it but was glad I had it for peace of mind.

Will use again when I travel next.

Value for Money
Insurance Cover For:Adult
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover


  • Verified customer

Very easy to use online

published

The cover is always really good value, Ive never actually had to claim on my travel insurance but I do feel more relaxed having it. Particularly good for insuring against a hire car excess, better value than the car hirers insurance. Medical questions were clear and understandable, although a couple of things werent covered it was easy to do. This is the third time I have used 1 cover and its so easy to do online.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
1Cover
Customer Service R.1Cover

Hi Lou, thanks for your great review! We're glad to hear you had a smooth and incident-free trip but rest assured we're always here to help should you ever have any hiccups or questions. Kind regards, Sophie, Customer Service.

Review collected in partnership with 1Cover


Andrew

Andrew

  • 2 reviews

Appalling company

published

1Cover misrepresents the unlimited cover for cancellations in unforeseen circumstances in their advertising. An airline cancelling a flight for mechanical reasons is NOT covered by 1Cover. That is Bait Advertising.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers
2 comments
1Cover
Customer Service R.1Cover
Andrew
Andrew

As stated, the first 2 pages of your advertising clearly don't mention the huge number of ways your company does not cover cancellations. Trust factor zero. Pub test fail. Fair Trading and APRA can adjudicate and hopefully stop your bait advertising.


Rebecca

RebeccaSydney, NSW

  • 4 reviews
  • 2 likes
  • Verified customer

Straightforward great coverage

published

I used 1cover for domestic insurance, as it covers my whole holiday and rental car excess. It is cost effective and provides great coverage on all the things you might not even consider when travelling within Australia.
I have used 1cover for both domestic and international and cannot fault them (although I haven’t made a claim).
1cover also keep in contact with you the whole time, which I love. Especially if your extending your stay.

I will keep going back to use 1cover, thanks :)

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Child
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover


  • Verified customer

Good peace of mind for car hire and mobile phone insurance while travelling

published

I think cover is always really good value, I’ve never actually had to claim on my travel insurance but I do feel more relaxed having it. Actually makes my holiday experience far more relaxing as at worst I’m going to pay $200 for the excess if things go really wrong. Ie accidentally crash car or loose mobile device.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover

Shaz

ShazSydney, NSW

  • Verified customer

Peace of Mind Cover

published

My mother and I recently travelled to Tasmania on a Cruise, it was great to know we had cover if air lifted from our Ship unexpectedly. I didnt relise that although I was only traveling to Tasmania Australia that my health insurance wouldn't cover this. Thank you 1 Cover

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
1Cover
Customer Service R.1Cover
  • Verified customer

Perfect car hire excess solution!

published

Great cover for a fraction of the cost of car hire companies excess reduction! And I was covered for normal travel insurance on top!! It's a no brainer. Super easy quote and online purchase. Highly recommended.

Insurance claim madeNo
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover


  • Verified customer

The Only Travel Insurance I Will Buy

published

I keep buying this travel insurance because I know if I need to make a claim I have no doubt that I will be paid out. THAT IS PIECE OF MIND. That is why I have used this company more than 10 times. I have made 2 claims and been paid out fast on both of them. Love this product.

Insurance claim madeYes
1 comment
1Cover
Customer Service R.1Cover

Gary S

Gary SPerth

  • Verified customer

Terrible service! Trying to make excuses to delay the payout

published

I am claiming for some lost items but they are making excuses and not willing to contact the Australian Federal Police to obtain the report relating to my claim.
I tried to obtain the report myself but Police say the insurance company has to do it on my behalf.
I asked to speak to a manger at 1 cover but non was in the office and no call back ever took place.

Got a settlement letter after a month of waiting promising payment in week, but it was 2 weeks ago.

Never use this insurer again!

Insurance claim madeYes
1 comment
1Cover
Customer Service R.1Cover

Hi Gary, I'm sorry to hear that you are unhappy with our service, this is the opposite of what we strive for, I will contact you via private message for further details so that I can look into this for you. Sophie@1Cover


Jan Wiersma

Jan WiersmaMelbourne

  • 2 reviews
  • Verified customer

Peace of Mind

published

We've used 1Cover travel insurance many times each year for several years.

1Cover's policy purchase process is simple and quick. The policy represents excellent value for money, and provides essential peace of mind.

Thank you

Insurance claim madeNo
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover


  • Verified customer

First time use of 1Cover

published

This cover was super easy to sign up for, and offered competitive cover and pricing. I did it on my phone in the airport car park!

Insurance claim madeNo
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover

Joseph S

Joseph SElizabeth South

  • 5 reviews
  • 1 like
  • Verified customer

Really easy to order and great value!

published

Great prices, great coverage, and great user interface. Was easily able to register an existing illness and was offered an amended product at a great price on the spot. Great service.

Insurance claim madeNo
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover

  • Verified customer

love this cover

published

I've not needed to make any claim thankfully seems to be a reasonable process. I have switched over to 1cover and will be purchasing the annual travel insurance policy later this year (covers 12 months travel).

Insurance claim madeNo
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover


  • Verified customer

love this company , always buy travel insurance from you

published

Great value and good claim process - very easy company to deal with. Policy is very good value and I would recommend them to anyone needing travel insurance . Keep up the good work

Insurance claim madeYes
1 comment
1Cover
Customer Service R.1Cover

  • Verified customer

Easy, fast, unbelievable, super amazing experience

published

it is the first time to claim. I just followed the steps and uploaded required documents and claim was successful in less than 1 week. It is definitely wonderful !

Insurance claim madeYes
1 comment
1Cover
Customer Service R.1Cover

  • Verified customer

happy

published

very very happy. didn't have to claim which is great for us. But felt good that if we needed to we could. Very glad they covered me and my children. Having two kids with chronic illness it was hard to get even though they are mostly well. Cover one cost a bit to get the cover but gave me peace of mind.

Insurance claim madeNo
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover


  • Verified customer

Don't leave home without it!

published

I have been using 1Cover for years and recommend to my children when they also travel. I have made claims in the past (easy and quick payout), thankfully didn't have to make a claim this time!

Insurance claim madeNo
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover


Page 1 of 3

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Questions & Answers

Prabesh T.

Prabesh T.asked

Can i just get a rental car insurance that i am driving to sydney from Melbourne and back?

1 answer
1Cover
Customer Service R.1Cover

Hi Prabesh, You can still purchase a Domestic policy which includes Car Rental Vehicle excess, however it does come with the benefit of cancellation and luggage cover. Let me know if you require further assistance. Regards, Sophie


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