1Cover Domestic Travel Insurance

Claim made with all required documents, still has not reached an outcome after two months of back and forth. Will edit if the outcome is positive ✨️ Edit : claim approved, 1000 nzd car rental excess damage, 200 excess and 100 dollar not accepted so got 700 nzd back. Good enough Pros : cheap, claim actually got approved, got sent the money pretty quick after the claim got concluded Cons : slow (three months of email back and forth) Show details

I have used 1Cover several times but this was the first time I needed to make a claim. Submitting the claim online was easy. One query was made about something I had missed, and then I received notification of approval 13 days after submitting the claim. I am very happy with the service I received. Show details ·  1

We had an international flight delayed due to a technical issue with the plane which led to missing a connection flight. On claiming additional expenses 1Cover refused the claim because the delay was caused by the mechanical breakdown of our means of transport. How ridiculous, isn't that we insure against!! I suggest travellers use another company. Show details

Expressing my thanks to person who helped resolve an issue with Dates I needed covered for Travel Insurance – My lovely chat lady, Lorraine, was so very patient helping me sort thru a situation with extending days for my Travel Insurance Cover, that had been previously misunderstood by a different consultant .. also we discovered somehow unknowingly, my phone was going straight to 'voice mail' resulting in me not knowing a Consultant had been trying to… Read more

call me over several days until i saw phone just registered a number of missed calls.. This resulted in sooo much stress for me & most likely great frustration for person/s trying to contact me personally, as I had asked many times . . So i apologise for all the confusion Voice Mail has caused each person involved.. I ever so much appreciate Lorraine's time & patience in resolving the issue, which in end, turned out to be simple one to resolve, resulting in best outcome.. thank you again Lorraine & have a wonderful day.. .. I think I have used 1Cover twice before in last 10yrs & hadn't had any difficulties with getting cover or anything else.. until the mix up about asking for extended days to original asked for time period.. Cheers .. Mae

Shocking – The policy was easy to set up but when trying to make a claim different story. Ringing from a ship is not easy as you have to go through operator on board the ship before you get transferred, and then when i do get transferred saying no they can't find me in the system that I am not insured with them. So now I start to panic and think maybe I went… Read more

with someone else. While Still on the ship I try another insurance mob and they so no I am not with them. For some reason i couldn't find any emails from the insurer who I had gone with. So then I go and check my bank account and see who I've paid for travel insurance and sure enough it's the group 1cover who I first rang where my cover is. We were only on the cruise for 3 days in Sydney so I waited till we were back in Sydney to let them know that I am insured with them only to be told that I am not covered. By this time I get a copy of my cover and ring a different department to find out I am covered for the cruise that the consultants that I spoke to weren't aware that I was covered. Then told my access is $100.00 so all I'll be getting back is $80.00 makes you wonder why take insurance in the first place. Not happy jan.

Excellent all round – On our recent family holiday to the Gold Coast, I used my new iPhone to video and take pictures of the kids splashing about in the swimming pool and on the water slides. My phone was in a brand new waterproof case which turned out to be NOT so waterproof. An emergency appointment at the nearest Apple store the next day confirmed that the phone was… Read more ·  1

"damaged beyond repair" and that the nature of the damage was not covered under warranty. Needless to say, the stress levels skyrocketed because I had recently purchased the phone outright.

The 1Cover claims officer was wonderful and very helpful,explaining what I needed to do. Even though claims are usually resolved within 10 business days of being lodged, my claim was accepted and the money deposited into my bank account on the 6th day.

I always take out travel insurance for my family when we go on holidays,but this is the FIRST time we've ever needed to make a claim.

Thank you 1Cover for helping make the best out of a bad situation!!

With competitive pricing, excellent customer service and now the knowledge that they ARE reliable when needed, no need to look elsewhere for travel insurance.

Based on this experience, our travel insurance is all sorted for quite a few holidays to come!!!!

I was very satisfied with the help TC he was very professional helped me very much and fixed my policy to what I asked. Were I couldn't do it myself he offered to manually to amend my policy. I am thankful for people like him to help us. Thank you again Show details ·  1

Great customer service – I dealt with Mia who was awesome. There was some back & forth over a couple of days & she resolved my issue. It was really nice to deal with a person on the live chat & not a computer!!!! Show details

Very happy with 1Cover – My husband and I are about to travel to Japan, so we aren't overseas yet, but we have found the process of finding appropriate travel insurance very easy and streamlined with 1Cover. I needed to contact 1Cover when I realised I had inadvertently made a mistake on the policy - they were extremely helpful, very understanding and very swift in rectifying the problem for us. I highly recommend them. Show details

Beware!! Stay Away From 1Cover!!!! – Beware!!!! Never EVER take out a policy with this company!! So quick to take your money but when you go actually make a claim they make every excuse to make sure they decline it and send meaningless “conclusions”. Absolutely horrible! DO NOT GO WITH 1COVER AT ALL! Show details

No service at all- no stars if I could put that – This company refuses to answer the phone - they are hiding. Why even have a phone number that tells you they wont take a call. I send in emails on the advised email address but just get answered with the automatic response. Cant believe it is this bad. I want to know the definition of a large boat as I want to use my credit. I am going on a… Read more

ship 72 pax and 25 crew (62 ft long) out of cairns on 4th November but they wont evacuate if the boat is small. I cant even find out if this ship qualifies. Unbelievable. Please answer me.

now 2 weeks after I wrote this review and not contact at all.

Unhappy with the service – My travel dates have changed from 20/05/20 - 25/05/20 due to Coronavirus and I have tried to amend the dates on the website, but it will not let me. I rang, but there is no way to communicate with anyone unless it is an emergency. I sent an email via their website on 07/05/20 and the automated reply is they will get back soon. Nil reply. I sent another one and no reply as of 16/05/20. Show details

Perfect & Easy to get a quote – 1cover Domestic Travel Insurance , A great easy website to get a quote for travel Insurance cover . Was recommended by a friend to use 1cover Domestic Travel Insurance because they used for over 5 different holidays . Highly recommend 1Cover Travel Insurance and the quote was cheaper than a lot of other companies . Show details

Best affordable travel insurance – I have used 1 cover twice, once we had to make a claim, which was handled very quickly and sympathetically and the second time to travel domestically, I feel safe with 1Cover and recommend this insurer to all my friends. Show details

First Domestic Travel Cover – We have used 1Cover previously on a number of trips overseas. First Domestic use of 1Cover Everything handled professionally Only comment would be it used to be a lot quicker and to me more efficient, talking to a consultant after a few moments wait on the phone to be attended to personally on the spot and having any questions answered personally. Show details

EXCELLENT SERVICE – I received EXCELLENT email answers to my email queries from your consultant Vienna-Rose before I bought the travel insurance policy and again after I submitted a Claim. She gave very clear and easy to understand answers and seemed to take her time to explain matters....THANK YOU Vienna-Rose...from Richard Show details

Not Travel without 1 Cover – When using chat Hana was very helpful. We have used 1 Cover for many years now, not leave home without it. Great service, exceptional if make a claim. Only Insurers I would recommend. Show details

Ruby was a patient gem – I was completing my application online and it wouldn't submit. Both times I used the chat function, Ruby was the operator and she patiently worked me through the process until I had my cover in the inbox Show details

Online support from Ruby was terrific – When using the chat facility Ruby provided a super quick response to my questions. The information was specific to my circumstances and very useful. Happy about the service I received. I will use this company again in the future. Show details

Thank everyone for your help – This was the first time I had been asked questions about my and those traveling with me health so I was very happy . The young Lady helping me was fantastic . Show details

Hannah was very clear with her language and very helpful – Hannah was very clear with her language and very helpful. The policy is good value. I haven’t used 1Cover before. Show details ·  1

Were so helpful and polite – The policy was everything I needed it to be. Our trip had been postponed 3 times and the staff were super polite and easy to deal with. This is the second time I've used this company. Was highly recommended by my daughter who travels extensively in Australia and overseas Show details ·  1

follow up was great – My wife and I needed to change dates of travel. 1 Cover was easy to contact and responded within good time with instructions regarding the process. A new policy was forwarded in a timely manner. Happy with the process Show details ·  1

Great service from staff – I have used 1Cover 5 times, luckily I have had no issues & I haven’t had to make a claim. When speaking to staff either in person or by email they have been very helpful, they know their products & give answers to all questions. Always good service & with a friendly attitude. Show details ·  1

Quick and Reliable Resolution – My wife and I were prevented from travelling last year due to COVID so we were able to have our insurance cost for travel this year credited to our account. Wonderful service and a great outcome. We are dedicated 1Cover users now. Show details

Great company to deal with! – I have used 1Cover travel insurance 5-6 times. I believe the policies are very good value, easy to arrange and very clear. I lodged one claim with 1Cover some years ago: it was settled quickly, with no fuss, and I was very happy with the outcome. In recent years, COVID has forced me to postpone domestic travel a few times and 1 Cover has credited me for my outlay each time. I could not be happier with 1Cover! Show details ·  1