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1Cover Domestic Travel Insurance
INQ001Metropolitan Adelaide, SA
- 9 reviews
- Verified customer
Easy to deal with
Reasonable value and easy to setup. Only downside is they do not have the option to pay by AMEX which is my main card. I would still recommend this insurance company to others as they are easy to deal with
1 comment
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Review collected in partnership with 1Cover
Di W.Sydney, NSW
- Verified customer
"Peace of mind"... BUT: Hire car excess is ONLY covered when you ACTUALLY have the Car hire Insurance!
"If you can afford to travel, you can afford insurance!"
I did learn the hard way though, (See "Lou" review 12th Oct 2019 who's got it wrong!) that the hire car excess IS ONLY COVERED by 1Cover WHEN you actually take out the hire car company's insurance. (read the 1Cover "fine" print!) My example, hired a car in Brisbane (w/o extra rental car company insurance at the time of hire)... the car suffered hail damage and I was up for the repair cost. !!! 1Cover "cover" covers an "excess" from the rental car company but if you don't have rental company insurance in the first place, there IS NO EXCESS, it's just a full liability on your part!!! Beware!!! 1Cover would do well to "highlight" this "gotcha".
1 comment
Customer Service R.1Cover
Hi Di, thanks for your review! We are really glad to hear you are satisfied with our service and product. And yes, you are correct! We can cover you for the rental vehicle excess only, so if you do no... Read more
t have an excess to pay to the rental company, there's nothing we can cover you for. Please refer to page 47 of our PDS: https://www.1cover.com.au/assets/1Cover-AU-Standard-PDS_20190710.pdf/ Thanks again for leaving us a review and we hope to offer you peace of mind in your next trip! Kind Regards, Sophie, Customer Service.Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with 1Cover
KellyFSydney, NSW
- Verified customer
not happy
We took out insurance, my husband wasn't able to go on our family holiday due to the bushfires, he didn't feel safe leaving our property. We took out the insurance four days before he was supposed to fly out, but because the day we took out the insurance it was deemed catastrophic we were told we weren't entitled to anything.
1 comment
Customer Service R.1Cover
Hi Kelly, thanks for your review. I am sorry to hear you're unhappy with the outcome of your claim. We are only able to offer cover for completely unforeseen events at the time you take out your polic... Read more
y however please note you can choose to have your claim escalated and reviewed by an independent panel if you wish. To organise a review please email your policy details outlining your complaint to complaints@coffre-fort.com.au. Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review. Kind Regards, Sophie, Customer Service.Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with 1Cover
WayneHSouth East Queensland, QLD
- Verified customer
So easy and straight forward
I used 1cover for domestic travel.
It was good value and easy to set up.
I didn't need to use it but was glad I had it for peace of mind.
Will use again when I travel next.
1 comment
Customer Service R.1Cover
Hi Wayne, It's great to hear our policies helped provide you with peace of mind while on your trip. It's fantastic to know our customers can relax because of their cover. We hope you had a great time ... Read more
on your trip and we hope to have the pleasure of serving you again in the future. Kind Regards, Sophie, Customer Service.Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with 1Cover
- Verified customer
Very easy to use online
The cover is always really good value, Ive never actually had to claim on my travel insurance but I do feel more relaxed having it. Particularly good for insuring against a hire car excess, better value than the car hirers insurance. Medical questions were clear and understandable, although a couple of things werent covered it was easy to do. This is the third time I have used 1 cover and its so easy to do online.
1 comment
Customer Service R.1Cover
Hi Lou, thanks for your great review! We're glad to hear you had a smooth and incident-free trip but rest assured we're always here to help should you ever have any hiccups or questions. Kind regards, Sophie, Customer Service.
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Review collected in partnership with 1Cover
Andrew
- 2 reviews
Appalling company
1Cover misrepresents the unlimited cover for cancellations in unforeseen circumstances in their advertising. An airline cancelling a flight for mechanical reasons is NOT covered by 1Cover. That is Bait Advertising.
2 comments
Customer Service R.1Cover
Hi Andrew, thanks for your review! That information is listed on our PDS on page 39 under 'Cancellation Fees & Lost Deposits'. Please be aware you can choose to have your claim escalated and reviewed.... Read more
Please don't hesitate to call 1300 859 487 should you wish to speak to a claims consultant. Kind regards, Sophie, Customer ServiceAs stated, the first 2 pages of your advertising clearly don't mention the huge number of ways your company does not cover cancellations. Trust factor zero. Pub test fail. Fair Trading and APRA can adjudicate and hopefully stop your bait advertising.
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RebeccaSydney, NSW
- 4 reviews
- 2 likes
- Verified customer
Straightforward great coverage
I used 1cover for domestic insurance, as it covers my whole holiday and rental car excess. It is cost effective and provides great coverage on all the things you might not even consider when travelling within Australia.
I have used 1cover for both domestic and international and cannot fault them (although I haven’t made a claim).
1cover also keep in contact with you the whole time, which I love. Especially if your extending your stay.
I will keep going back to use 1cover, thanks :)
1 comment
Customer Service R.1Cover
Hi Rebecca, Thank you for the kind words. It's always encouraging to hear that we are continuing to provide a reliable and affordable product.
It's fantastic to hear from a satisfied and loyal custom... Read more
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Review collected in partnership with 1Cover
- Verified customer
Good peace of mind for car hire and mobile phone insurance while travelling
I think cover is always really good value, I’ve never actually had to claim on my travel insurance but I do feel more relaxed having it. Actually makes my holiday experience far more relaxing as at worst I’m going to pay $200 for the excess if things go really wrong. Ie accidentally crash car or loose mobile device.
1 comment
Customer Service R.1Cover
Hi Ben,
It's great to hear our policies helped provide you with peace of mind while on your trip. It's fantastic to know our customers can relax because of their cover.
We hope you had a great time o... Read more
Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with 1Cover
ShazSydney, NSW
- Verified customer
Peace of Mind Cover
My mother and I recently travelled to Tasmania on a Cruise, it was great to know we had cover if air lifted from our Ship unexpectedly. I didnt relise that although I was only traveling to Tasmania Australia that my health insurance wouldn't cover this. Thank you 1 Cover
1 comment
Customer Service R.1Cover
Hi Shaz, It's great to hear our policies helped provide you with peace of mind while on your trip. It's fantastic to know our customers can relax because of their cover.
We hope you had a great time ... Read more
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- Verified customer
Perfect car hire excess solution!
Great cover for a fraction of the cost of car hire companies excess reduction! And I was covered for normal travel insurance on top!! It's a no brainer. Super easy quote and online purchase. Highly recommended.
1 comment
Customer Service R.1Cover
Hi Kevin, Rental Vehicle Excess cover is certainly a popular part of our travel insurance, it saves you a good chunk of $$ where you'd usually be paying high daily fees to remove or reduce rental exce... Read more
ss through your hire company or pay out of pocket yourself for the full excess amount in the event of a claim. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it! Sophie@1CoverSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with 1Cover
Craig MerwoodBrisbane
- Verified customer
The Only Travel Insurance I Will Buy
I keep buying this travel insurance because I know if I need to make a claim I have no doubt that I will be paid out. THAT IS PIECE OF MIND. That is why I have used this company more than 10 times. I have made 2 claims and been paid out fast on both of them. Love this product.
1 comment
Customer Service R.1Cover
Hi Craig, Thank you for your continued support and for the confidence that you have placed in us, we appreciate your trust and loyalty.
It's great to know that our policies helped provide you peace o... Read more
Similar opinion? Write a review on ProductReview.com.au!
Gary SPerth
- Verified customer
Terrible service! Trying to make excuses to delay the payout
I am claiming for some lost items but they are making excuses and not willing to contact the Australian Federal Police to obtain the report relating to my claim.
I tried to obtain the report myself but Police say the insurance company has to do it on my behalf.
I asked to speak to a manger at 1 cover but non was in the office and no call back ever took place.
Got a settlement letter after a month of waiting promising payment in week, but it was 2 weeks ago.
Never use this insurer again!
1 comment
Customer Service R.1Cover
Hi Gary, I'm sorry to hear that you are unhappy with our service, this is the opposite of what we strive for, I will contact you via private message for further details so that I can look into this for you. Sophie@1Cover
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Jan WiersmaMelbourne
- 2 reviews
- Verified customer
Peace of Mind
We've used 1Cover travel insurance many times each year for several years.
1Cover's policy purchase process is simple and quick. The policy represents excellent value for money, and provides essential peace of mind.
Thank you
1 comment
Customer Service R.1Cover
Hi Jan, I’m glad you found our policies competitive and our service easy to use. It's always encouraging to hear such nice words from a satisfied and loyal customer.
Thank you for choosing 1Cover an... Read more
d for taking the time to leave us a review, we really appreciate it.Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with 1Cover
- Verified customer
First time use of 1Cover
This cover was super easy to sign up for, and offered competitive cover and pricing. I did it on my phone in the airport car park!
1 comment
Customer Service R.1Cover
Hi Pepita, I’m glad to hear that you found our policies competitive and our service easy to use.
It means so much when we hear a customer tell us how happy they are with our service & pricing.
Thank... Read more
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Review collected in partnership with 1Cover
Joseph SElizabeth South
- 5 reviews
- 1 like
- Verified customer
Really easy to order and great value!
Great prices, great coverage, and great user interface. Was easily able to register an existing illness and was offered an amended product at a great price on the spot. Great service.
1 comment
Customer Service R.1Cover
Hi Joseph, I’m glad you found our policies competitive and our service easy to use. It's always encouraging to hear such nice words from a satisfied and loyal customer. We always strive to offer excep... Read more
tional service. We hope you had a great time on your trip and thank you for taking the time to leave us a review, we really appreciate it! Sophie@1CoverSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with 1Cover
- Verified customer
love this cover
I've not needed to make any claim thankfully seems to be a reasonable process. I have switched over to 1cover and will be purchasing the annual travel insurance policy later this year (covers 12 months travel).
1 comment
Customer Service R.1Cover
Hi Melinda, It's fantastic to hear that you have been happy with your experience with 1Cover and are planning to take out the Frequent Traveller policy. It is certainly the easy and economical way to ... Read more
cover your travel. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it. Sophie@1CoverSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with 1Cover
- Verified customer
love this company , always buy travel insurance from you
Great value and good claim process - very easy company to deal with. Policy is very good value and I would recommend them to anyone needing travel insurance . Keep up the good work
1 comment
Customer Service R.1Cover
Hi Jo,
Big thanks for the kind words and continuing loyalty, it means the world to us. I am so pleased that we could assist with your claim and that you found the process easy and straightforward wit... Read more
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- Verified customer
Easy, fast, unbelievable, super amazing experience
it is the first time to claim. I just followed the steps and uploaded required documents and claim was successful in less than 1 week. It is definitely wonderful !
1 comment
Customer Service R.1Cover
Hi Zhihao,
It's great that you had a super amazing experience with us! We aim to provide legendary customer service from before you purchase your policy up until we issue your claim reimbursement. We... Read more
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- Verified customer
happy
very very happy. didn't have to claim which is great for us. But felt good that if we needed to we could. Very glad they covered me and my children. Having two kids with chronic illness it was hard to get even though they are mostly well. Cover one cost a bit to get the cover but gave me peace of mind.
1 comment
Customer Service R.1Cover
Hi Vanesa,
It's great to hear that we were able to offer you and your children cover and were able to provide you with that peace of mind whilst on your travels. We hope you had a great time on your ... Read more
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Review collected in partnership with 1Cover
- Verified customer
Don't leave home without it!
I have been using 1Cover for years and recommend to my children when they also travel. I have made claims in the past (easy and quick payout), thankfully didn't have to make a claim this time!
1 comment
Customer Service R.1Cover
Hi Alan,
Thank you for your continued support and for the confidence that you have placed in us, we appreciate your trust and loyalty.
It's great to know that our policies helped provide you peace of mind while on your trip. ... Read more
Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with 1Cover
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Questions & Answers
Prabesh T.asked
Can i just get a rental car insurance that i am driving to sydney from Melbourne and back?
1 answer
Customer Service R.1Cover
Hi Prabesh, You can still purchase a Domestic policy which includes Car Rental Vehicle excess, however it does come with the benefit of cancellation and luggage cover. Let me know if you require further assistance. Regards, Sophie
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Customer Service R.1Cover
Hi,
Im glad to hear that you found our policies competitive and our service easy to use. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it. Regards, Sophie