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1Cover Domestic Travel Insurance

1Cover Domestic Travel Insurance

4.2 from 65 reviews

Reviews

(41)
(12)
(2)
(4)
(6)
  • Value for Money
    4.3 (21)
  • Transparency
    4.2 (19)
  • Customer Service
    4.3 (20)
Catbear 7

Catbear 7NSW, 2250

  • 10 reviews
  • Verified customer

Always Value for Money

published

I have used 1 Cover on many occasions over the past few years. It has always been very easy to arrange, on line. I have always believed the travel cover was good value for money for my needs. My most recent trip away resulted in me making my first ever Claim on 1 Cover re the excess associated with a minor rental car accident. 1 Cover handled the Claim process most courteously and expeditiously, and left me very pleased with their service. Communication by the Claims Officer was exemplary. 1 Cover is a most professional organisation in my view, with excellent processes.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeYes
Type of ClaimCar/Rental Hire Excess
Claim Resolution Time<1 week
Claim DateMarch 2020
Claim ApprovedYes
Insurance Cover ForAdult
See all answers
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover

Ross Cormack

Ross CormackHunter Region, NSW

  • 2 reviews
  • Verified customer

Perfect would never consider using anyone else.

published

We only ever use 1Cover for all our holiday Insurance as we have found them to be excellent, easy to communicate with and the one time we did have a claim they were excellent and the claim was settled very quickly. Absolutely fantastic company.

DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover

ElizabethT

ElizabethTCentral West, NSW

  • Verified customer

Very convenient

published

This is my second time using 1Cover. I have been fortunate on both occasions to not need to claim. However the policies are good and are very convenient to take out. All done very simply online. My policy details were emailed to me (so are held electronically) and I was sent a reminder towards the end of my trip which also asked if I wanted or needed to extend my cover. It was all helpful and seemless.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover

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Neville Tu Otoo

Neville Tu OtooSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Camper bond, covered!

published

We initially had cover from Coversure but came across 1Cover on a search for insurance to cover the gap from their Rental Car Insurance Excess from the $3000 to the rental companies $5000 bond. When we found out 1Cover had an excess of $5000 we were stoked. We will use 1Cover for all our trips from now on.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult and Child
See all answers
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover

  • Verified customer

Great to deal with

published

We have used 1Cover a couple of times but had our first claim recently. We found them great to deal with and the claim was processed very quickly. Highly recommend

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 weeks
Claim DateJanuary 2020
Claim ApprovedYes
Insurance Cover ForAdult and Child
See all answers
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover

DuncanG

DuncanGMid West, WA

  • Verified customer

Excellent

published

Excellent and easy to deal with got cover over the internet. Got regular updates and emails to check if it was what we needed and if we needed to expend our cover

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult and Child
See all answers
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover

Rebecca P

Rebecca PSydney, NSW

  • Verified customer

Wouldn’t leave home without it!

published

We use 1 Cover on all our travels and highly recommend them. We were very pleased when we claimed for a missed port on one of our cruises and the claim was dealt with in a short time. We will continue to use 1 Cover on all our travels as our daughter now lives in Texas. Thank You for your continuous service to us.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover

Allen W

Allen WSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Got us covered

published

We never thought about taking insurance for domestic holidays until one time we had to make changes to our plans and found out the hard way what that can cost financially and emotionally. Since then we have taken insurance with 1 Cover.
We have found the process, options and cost of the insurance easy and affordable giving us confidence that we will be covered .
While we didn’t have to make a claim on our recent 4 week holiday interstate it was peace of mind to know we had backup should something go wrong.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover

Sil

SilPerth, WA

  • Verified customer

If a company goes into receivership you are not covered

published

Was unable to claim as if a company goes into receivership you are not covered.
Have used 1Cover many times as thought they were top of the pops, might as well use Woolies next time for a cheaper price

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover

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RodneyH

RodneyHLaunceston, TAS

  • Verified customer

First Timer

published

Very easy to set up online, did not need to make a claim,this is my first time with you,will go again on our next trip with 1 Cover Insurance Thank You

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover

MichaelA

MichaelASydney, NSW

  • Verified customer

Didn't need to use it but I'm glad I took out this very competitive 1Cover policy.

published

Didn't need to use it but I'm glad I took out this very competitive 1Cover policy. Very comprehensive and covers all the things you need for domestic travel. I also use 1Cover for my international trips.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover

DaizyGirl74

DaizyGirl74Richardson 2905, ACT

  • 2 reviews
  • Verified customer

Easy to purchase.

published

I have used this insurance company several times and the policy and pds is easy to navigate...HOWEVER, I have never made a claim so don't actually know what the company is like to deal with. 3 stars is because I've never claimed...

DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover

PAC

PACNorth Queensland, QLD

  • 3 reviews
  • Verified customer

Peace of mind without price shock

published

Now whilst I never had to make a claim this policy gave me peace of mind with ease and a price that was happy with. As I had to extend my trip updating the policy was a breeze.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
See all answers
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover

Michael

MichaelSydney, NSW

  • Verified customer

Easy to arrange with very good service

published

Policy was good value and easy to set up. We have used this company on a number of occasions in the past. As far as I can recall we have always received good assistance regarding the policy.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
1Cover
Customer Service R.1Cover

Hi Michael,
It's fantastic to hear from a satisfied and loyal customer. We are looking forward to providing you with legendary service for your next trip. Regards, Sophie

Review collected in partnership with 1Cover

INQ001

INQ001Metropolitan Adelaide, SA

  • 11 reviews
  • Verified customer

Easy to deal with

published

Reasonable value and easy to setup. Only downside is they do not have the option to pay by AMEX which is my main card. I would still recommend this insurance company to others as they are easy to deal with

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult and Child
See all answers
1 comment
1Cover
Customer Service R.1Cover

Hi,
Im glad to hear that you found our policies competitive and our service easy to use. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it. Regards, Sophie

Review collected in partnership with 1Cover

Travel Insurance

Find out how 1Cover Domestic Travel Insurance compares to other Travel Insurance

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Di W.

Di W.Sydney, NSW

  • Verified customer

"Peace of mind"... BUT: Hire car excess is ONLY covered when you ACTUALLY have the Car hire Insurance!

published

"If you can afford to travel, you can afford insurance!"
I did learn the hard way though, (See "Lou" review 12th Oct 2019 who's got it wrong!) that the hire car excess IS ONLY COVERED by 1Cover WHEN you actually take out the hire car company's insurance. (read the 1Cover "fine" print!) My example, hired a car in Brisbane (w/o extra rental car company insurance at the time of hire)... the car suffered hail damage and I was up for the repair cost. !!! 1Cover "cover" covers an "excess" from the rental car company but if you don't have rental company insurance in the first place, there IS NO EXCESS, it's just a full liability on your part!!! Beware!!! 1Cover would do well to "highlight" this "gotcha".

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover

KellyF

KellyFSydney, NSW

  • Verified customer

not happy

published

We took out insurance, my husband wasn't able to go on our family holiday due to the bushfires, he didn't feel safe leaving our property. We took out the insurance four days before he was supposed to fly out, but because the day we took out the insurance it was deemed catastrophic we were told we weren't entitled to anything.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover

WayneH

WayneHSouth East Queensland, QLD

  • Verified customer

So easy and straight forward

published

I used 1cover for domestic travel.
It was good value and easy to set up.
I didn't need to use it but was glad I had it for peace of mind.

Will use again when I travel next.

Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover

  • Verified customer

Very easy to use online

published

The cover is always really good value, Ive never actually had to claim on my travel insurance but I do feel more relaxed having it. Particularly good for insuring against a hire car excess, better value than the car hirers insurance. Medical questions were clear and understandable, although a couple of things werent covered it was easy to do. This is the third time I have used 1 cover and its so easy to do online.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
1Cover
Customer Service R.1Cover

Hi Lou, thanks for your great review! We're glad to hear you had a smooth and incident-free trip but rest assured we're always here to help should you ever have any hiccups or questions. Kind regards, Sophie, Customer Service.

Review collected in partnership with 1Cover

Andrew

Andrew

  • 2 reviews

Appalling company

published

1Cover misrepresents the unlimited cover for cancellations in unforeseen circumstances in their advertising. An airline cancelling a flight for mechanical reasons is NOT covered by 1Cover. That is Bait Advertising.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
2 comments
1Cover
Customer Service R.1Cover
Andrew
Andrew

As stated, the first 2 pages of your advertising clearly don't mention the huge number of ways your company does not cover cancellations. Trust factor zero. Pub test fail. Fair Trading and APRA can adjudicate and hopefully stop your bait advertising.

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Questions & Answers

Prabesh T.

Prabesh T.asked

Can i just get a rental car insurance that i am driving to sydney from Melbourne and back?

1 answer
1Cover
Customer Service R.1Cover

Hi Prabesh, You can still purchase a Domestic policy which includes Car Rental Vehicle excess, however it does come with the benefit of cancellation and luggage cover. Let me know if you require further assistance. Regards, Sophie

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