1Cover misrepresents the unlimited cover for cancellations in unforeseen circumstances in their advertising. An airline cancelling a flight for mechanical reasons is NOT covered by 1Cover. That is Bait Advertising.
Straightforward great coverage
I used 1cover for domestic insurance, as it covers my whole holiday and rental car excess. It is cost effective and provides great coverage on all the things you might not even consider when travelling within Australia.
I have used 1cover for both domestic and international and cannot fault them (although I haven’t made a claim).
1cover also keep in contact with you the whole time, which I love. Especially if your extending your stay.
I will keep going back to use 1cover, thanks :)
Good peace of mind for car hire and mobile phone insurance while travelling
I think cover is always really good value, I’ve never actually had to claim on my travel insurance but I do feel more relaxed having it. Actually makes my holiday experience far more relaxing as at worst I’m going to pay $200 for the excess if things go really wrong. Ie accidentally crash car or loose mobile device.
The Only Travel Insurance I Will Buy
I keep buying this travel insurance because I know if I need to make a claim I have no doubt that I will be paid out. THAT IS PIECE OF MIND. That is why I have used this company more than 10 times. I have made 2 claims and been paid out fast on both of them. Love this product.
Terrible service! Trying to make excuses to delay the payout
I am claiming for some lost items but they are making excuses and not willing to contact the Australian Federal Police to obtain the report relating to my claim.
I tried to obtain the report myself but Police say the insurance company has to do it on my behalf.
I asked to speak to a manger at 1 cover but non was in the office and no call back ever took place.
Got a settlement letter after a month of waiting promising payment in week, but it was 2 weeks ago.
Never use this insurer again!
Peace of Mind
We've used 1Cover travel insurance many times each year for several years.
1Cover's policy purchase process is simple and quick. The policy represents excellent value for money, and provides essential peace of mind.
First time use of 1Cover
This cover was super easy to sign up for, and offered competitive cover and pricing. I did it on my phone in the airport car park!
Really easy to order and great value!
Great prices, great coverage, and great user interface. Was easily able to register an existing illness and was offered an amended product at a great price on the spot. Great service.
love this cover
I've not needed to make any claim thankfully seems to be a reasonable process. I have switched over to 1cover and will be purchasing the annual travel insurance policy later this year (covers 12 months travel).
love this company , always buy travel insurance from you
Great value and good claim process - very easy company to deal with. Policy is very good value and I would recommend them to anyone needing travel insurance . Keep up the good work
The policy was easy to set up but when trying to make a claim different story. Ringing from a ship is not easy as you have to go through operator on board the ship before you get transferred, and then when i do get transferred saying no they can't find me in the system that I am not insured with them. So now I start to panic and think maybe I went with someone else. While Still on the ship I try another insurance mob and they so no I am not with them. For some reason i couldn't find any emails from the insurer who I had gone with. So then I go and check my bank account and see who I've paid for travel insurance and sure enough it's the group 1cover who I first rang where my cover is. We were only on the cruise for 3 days in Sydney so I waited till we were back in Sydney to let them know that I am insured with them only to be told that I am not covered. By this time I get a copy of my cover and ring a different department to find out I am covered for the cruise that the consultants that I spoke to weren't aware that I was covered. Then told my access is $100.00 so all I'll be getting back is $80.00 makes you wonder why take insurance in the first place. Not happy jan.
Quick and Easy
Straight forward and easy. I would recommend them for your travel insurance even though, the policy was one of the more expensive compared to other providers. It covered everything I needed covered.
Perfect for frequent traveler like me, recommended for family and friends.
I purchase this for domestic travel, I went to Sydney for Christmas Holiday and my luggage got damage due to stairs accident, and I made a claim for luggage repair and its easy and fast, Their price are affordable too.
Easy online set up
Policy was easy to set up, but medical cover inclusion on domestic cruise was unclear in the PDS. I ended up phoning 1Cover twice to clarify the extent of cover. I was assured That purchasing the Cruise Pack covered me but I could not find any reference to that in the PDS. I was told page and paragraph where confirmation could be found but I still found the wording somewhat vague and not reassuring. This made me a little nervous throughout my trip. A clearer separate paragraph for Domestic Cruises would be a helpful addition.
Easy Cover and Easy Policy
Good Value and Coverage for the Price you pay.
Just for piece of mind when travelling and highly recommended to take out.
Policy looks simple and easy to understand.
Have been booking 1Cover insurance for past 7 years, had no problems, always good & professional. Ke
Policy was good value, received excellent service & excellent customer support. My claim was approved & processed in a timely manner, very happy with outcome.
Thanks 1Cover, keep up the great work
Look at the fine print
This policy did not live up to expectations. My flights to Cairns were cancelled by Tiger at the night before travel for 'operational reasons'. We already had hotels booked for the family. I had a nasty shock when I read the fine print which excluded cancellation of flights by airline. This meant I was out of pocket by $1300 for the alternative flights I was forced to buy to save our trip.
Read the small print
My plane was delayed due to air traffic control hold up, this cancelled my hire car pick up, this insurance would not cover the extra costs incurred due to the delay because it was not part of what they cover.
Not happy Jan.
Peace of Mind
We needed insurance to cover the excess on our car rental and 1Cover was the best valued cover with the best reviews. 1Covers communication was excellent and online application simple, giving me the peace of mind needed. Even though we didn't need to use the cover having it certainly gave me peace of mind.
1Cover is Travel Insurance that you can trust
We can honestly acclaim that 1Cover truly has you covered when travelling on holiday, we have been using this company for years now & know from personal experience that should the unexpected occur, that not only do 1Cover come through for you, they also do so with both speed & efficiency.
Luckily we have only had to make one claim over the years, when my wife became extremely ill with pneumonia on a cruise we took earlier this year. But the claim was processed without any problems.
The support service staff was both professional & friendly and we would recommend them to anyone (which we frequently do - to family, friends & colleagues
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