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This card was previously called 28 Degrees Mastercard.
Latitude 28 Degrees Global Platinum Mastercard Questions & Answers
80 questions from our users
Long time travellerasked
We have had a 28 degrees card for many years now.
We are travelling to Japan this year and have heard that we really need cash as well as credit cards are not used as much as we are used to.
Can I preload cash on my card and withdraw in Japan as needed and is there a fee for this?
2 answers
I would imagine it would be considered a cash advance and therefore attract fees. For fee free cash withdrawals I preload a Citibank Debit Card with an amount I think I need and withdraw fee free at ATMS. Hope this helps. Happy travels.
We have just travelled to Japan and were able to use our 28 Deg MasterCard for purchases at most retailers, all hotels etc. We took and used cash for most restaurants, cafe and minor convenience store purchases. A combination of both is the best solution. My recollection 28 Deg card used to be no fee for cash withdrawal but unfortunately no longer the case according to web site even if card is in credit balance.
Greg Stevensasked
Hi, my 28 degrees global platinum card has just arrived. I now need to register. Can I do this online
No answers
David Herdasked
I am trying to become an ADDITIONAL CARDHOLDER but for 8 days your website will not accept the form, error message keeps showing. When will the site be up & running? 2nd question is, why do you seem to withhold your email address?
No answers
Anne M Garfathasked
I used my 28 degrees card at a ATM machine in bali and the machine took it and I couldn't get it back can I have a replacement card,
No answers
Trikyasked
hi,
Where (online) can I see the current AUD:USD conversion rate so I know how good it is compared to simply going to a currency converter and changed AUD to USD.
Thanks
Helenaasked
Just wondering how suitable this card is for use within Australia? I noticed that there are recommendations for using it for online international transactions but what about for AU sites? And just shopping in general? Thanks :)
No answers
Leeasked
Can a 28 degrees global platinum card be preloaded
1 answer
Hi Lee it is a credit card, but, I assume you can have a credit balance on it that is used up as you go. I have at times had the card with a credit balance with no problems.
Donaldasked
payment of credit card Mastercard
Ingridasked
I am going overseas next week, using the 28 Degrees Mastercard for purchases, but also in the past I have loaded money on it, and then withdrawn cash through ATMs, always maintaining enough cash in the account to cover all purchases AND the cash advance amount. Provided I maintained enough money in there, it was fee free to withdraw cash. Is this this possible and fee free, or do you now treat this as a cash advance even though I am just withdrawing some of what is there? and if there is a fee, how much? Thanks
3 answers
Hi Ingrid,
Apologies Ingrid I am not in any position to answer this question. you would be better to contact 28 Degrees customer service centre.
You can withdrawal cash from credit card. But very high cash advance fee.
Even if you prepay my experience was you still paid 3% for taking cash out of an ATM. There are other debit cards available that won’t charge you this.
Vicki Gasked
Can you get travel insurance automatically with this credit card. If so what does it include?
1 answer
no Vicki. if you have a platinum credit account with Com Bank then you will have that privilege
Luke M.asked
Hey guys, can anyone tell me how long the cards take to be precessed and arrived?
I leave in 8 days and hoping i get my card in time, i applied this morning
2 answers
My relative just applied on-line and got approval immediately. He rang 28 degrees the answer was between 5-10 working days. They said the card would be dispatched the same day it was approved and if you live in Victoria, you would receive it even quicker.
Hope this help
thanks so much, thats great. fingers crossed i get it in time!
Alex M.asked
Hi guys i just successfully applied for your card but had some questions that I hope you will be able to answer.
I am going on a trip to Europe for just over a month visiting the following countries
Germany, Denmark, Sweden, Norway, Finland, Estonia, Russia, Latvia and Poland
I plan on using the 28 degrees card the entire time I am there without withdrawing cash from an ATM will this be possible and is there any other fees I should be aware of ?
Thank you.
1 answer
Yes when people scam your money by using skimming or pos machines that accept false pins you will have to pay with no redress because they say you've entered a pin! Bad luck that it was fraudulent. They say they investigate but it is not true.
Global Warriorasked
Complimentary global wifi ?
Are there any hidden charges to gain access to the hot spots etc .?
No answers
uk1asked
Hi, i am using my 28 degrees card in the UK, for some reason it works with a signature instead of a pin, but there are shops that wont accept it because of that, what do i do in order to use the card with a pin without signature?
thanks a lot
No answers
Darren Pasked
Hi, can anyone help me with how to add a PIN to my 28 degrees Mastercard? I received the card yesterday and activated it over the phone (i really don't want to have to call again), but adding or updating the PIN is doing my brain in...
2 answers
Login online and you will be able to add pin or change pin from the my account .
I have done it online. Play with it and you will find it
Unless you are the additional card holder then you must call up to add pin
Jane L.Latitude Financial
Thanks for answering that JLee, hope it was all sorted Darren P. Regards, Jane
Sharzasked
How do I get a new password. I have gone onto online services 3 time over 16hiur period and still have not recieved email with temporary password.
1 answer
Jane L.Latitude Financial
Hi Sharz, sorry to hear you are not receiving any reset passwords. Please feel free to contact us on our Facebook Page or call 1300 552 079 during business hours to we can follow that up for you. Regards, Jane
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