2XU Online store

Received faulty compression socks. Customer service make the returns process as tiresome and inconvenient as possible. Initially I would have been happy with a replacement but now I just want my money back and to never have to deal with them again.

I had a terrible experience with 2XU’s online store. I placed an order, paid in full, only to be told afterwards that the product was out of stock. Instead of honoring the purchase, they simply offered me a refund. This is an unacceptable practice for any retailer — if an item is unavailable, it should never be listed as in stock and available to… Read more

buy.

This experience has completely broken my trust in 2XU. I will never purchase from them online again, and I strongly caution others to think twice before ordering. A reputable brand should value customer trust, not waste time and create frustration with such poor service.

Customer Service – I purchased several items online. Some items I returned for a larger size. One item I returned due to a minor fault. I found the return process very easy and efficient and I would like to thank Ashleigh in Customer service for her assistance with the process. There was no customer charge for return postage. Thanks, Paula Show details

Could do with better heat pressing – I have bought multiple leggings/compression tights from 2XU. Their online store is neatly sorted and easy to find what you want. I had no major problems with their products, except on two of the compression tights, the heat pressed logo (the huge X that is placed on the right thigh area) is coming off at the bottom. Their older stock had a bit… Read more

of problem with low denier, hence they could be see through if you are wearing the wrong size. They have fixed that with their new stock and that is no longer a problem.

Rely on them for my runs – LOVE my 2xu compression gear. I have owned several pairs of full length and 3/4 compression tights. they have lasted for 5 years and still held shape so well. They are really good while i go on my runs and help with recovery. I have worn other tights that have left me feeling extremely sore afterwards. 2xu is expensive but worth the coin Show details

Stay away – I purchased a pair of the new Light Speed React tights. They lasted 2 weeks before they ripped. Customer Service is pretty useless and they can only refund with no date offered to replace. I'd stay away. First and last time buying 2xu. Show details

2XU is fast becoming a joke – I ordered a product and had a fault with it. I submitted a request to do a return and this is where it went silly. I requested a refund via email twice. They responded AFTER the returns policy had ended. But they said, don't worry, we'll still exchange or refund. They sent me a link another two weeks later telling me to fill in a form. I did that,… Read more

but the process doesn't work because the returns period has been reached. Are they seriously that unprofessional?

** Update ** Finally managed to send the items back, two parcels. One was refunded the other is "missing". 2xu is by far the worst for returns when ordering online. No number to contact anyone (retail staff can't talk to humans verbally). Their head office has a message "this is a comercial line, for customer service email xxx". Terrible experience. Won't use again. Next stop, NSW Fair Trading.

False Advertising – This review is all about their advertising I signed up for the 15% discount and email update, planning to use it on a couple of things. These were discounted items however it was not communicated anywhere on the website or original email that the 15% only applied to full priced items I contacted the customer service and they just resent me the… Read more

code with an email adding that 15% discount only applies to full priced items.

There was no info on the website or on the email about what you couldn't use the code for. False advertising?

So what companies can offer you one thing and then go back on that offer?

Worst customer service faulty product – Two weeks of emails back and forward to return three pairs of motion tights that have the hem come off and no resolve, very poor customer service and terrible returns resolutions. Been a very loyal customer over a span of about a decade. And spent thousands on the brand. No more I’ll take my money to under armour and skins. Don’t waste your money people. Show details

Item not sent – Purchased an item last month. The item in my account still states that its unfilled. I have sent emails and no one responds. There is no telephone number to contact them. Show details

Non-existent customer service – I received an incomplete order, one item of three was missing. I contacted 2XU four times over the course of a month - no response. There’s no way to call the company - appalling. I wish I had read the other reviews prior to purchasing. Will never purchase from 2XU again.

Not prepared to help at all – My husband bought me two pairs of compression tights 2xu . They were both see through after wearing one of the pairs I enquired about returning the other pair for something not see through. The email I received stated that yes this was common feedback about this style and I could return the unworn pair for a size bigger. Not really the issue. I… Read more

tried to go through the online returns and it wouldn’t accept it as it was out of the 30 days policy. A bit difficult as the product was bought in November for Xmas. So then I went back to them to ask what could be done. And gave them the alternative tights name that would be a great swap. it was cheaper by $40.00. They refused to take my tights back and told me a different product was also not doable. So buyer beware if the product is not what you wanted you are stuck. I have always loved the product from 2xu. But will not be buying anything online. This must be against the online trading rules. Products should be able to be returned if not suitable. Really unprofessional for a big company!

Deceitful Advertising and poor customer service – I ordered some socks and was sucked in with the 10% off first order when you become a member. After not getting a code automatically to enter to get discount I contacted via email twice to ask how to get the code to get the discount to no avail. Will NEVER order another product from this deceitful, misleading company. Hope 2XY is happy with themselves. Lost a potential customer for good.

Don't order online - impossible to contact if any issues – Item missing with only option to contact them being email. They do not respond to emails (have sent 3 so far over a period of 3 weeks).

Doesn't accept returns for sale items! – Bought an item in my size but it was at least two sizes larger than usual! Requested a refund or exchange but was denied because the item was discounted by $10! Just not acceptable in this day and age! Show details

Terrible customer service. Product never arrived. No refund – I do not recommend dealing with this company online. I purchased two products online that never arrived and customer service was unresponsive. I received no refund. Their chat is not operational and they have no phone numbers they can be contacted on.

damaged goods and NO response – received goods after 7 days even though posted from Sydney to me in Sydney, really..... goods arrived damaged told sorry but we don't have a replacement.... OK....understandable....... so I emailed and said what do I do then, 3 emails and NO response, and I am a new customer.......never again...bye bye 2XU Show details

Not That Good – Grabbed the MCS X Training Comp Tights on the 15/8/19 & first used on the 24/2/20. I selected these for their apparent good muscle mapping areas that really don't do anything at all despite their claims. Lets begin with the issues!!! Sagging back of leg behind knee & below the knee cap, aswell as constantly sagging from the waste down from the… Read more

waist, hips & glutes. Always pulling back up which is annoying & in saying this, the muscle mapping areas are affected as they are not staying in the position they are meant too. Above the ankle is an issue to, this area rides up as it can't sag. This has been an issue from day one. Losing thread/s from the crotch seam & not a little, quite a bit. This has been an issue for the last 2 months. Usage of the 2XU tights is 1 - 2 times a week, so no heavy usage here & I use the Skins the other 1 - 2 a week. My old Skins A400 series tights that are over 2 years older, better in all departments. I "won't" buy 2XU again.

Disappointing. Owned for less than 2 months before the strings came apart from the seam - expensive mistake – I contacted 2XU customer service about a warranty, which on their website is listed as available for purchases under 12 months. After contacting them, they informed me they would not honour the warranty and that I would need to go through the retailer directly. These cost me $140 and they lasted less than 2 months. Currently going through the retailer to attempt a warranty Show details

Never received my order or responses to emails. Thank goodness for PayPal – Placed a large order during Boxing Day sales, order wasn’t sent for 2 months and 2XU ignored my emails. Raised a PayPal dispute eventually, it was the only way I received my money back. Still no word from 2XU. Just strange...noticed retail staff aren’t much different, you’re ignored at all their B&M locations too. I refuse to even buy their products from a reseller now, or use them at all.

Bad service – I ordered on 27 nov 2019 and i email them on16 Jan 20 and all they said it “technical error and will refund money back “ I totally understand that it’s a system error, but what I do not understand is the fact that why I am the one that have to be chasing for my order almost after 1 months from the date I ordered. Why wasn’t I inform of this… Read more

earlier? And if I did not email you regarding this matter, when would I be hearing from you. I feel this is very poor customer services.

Do not buy online. Good product. Pathetic Delivery & Service - 2 months and no delivery – Ordered 28 Nov 2019 and still no delivery (29 Jan 2020). You cannot call them as it goes to voicemail. Emails are not responded to. I went into a 2XU store and they sent an email on my behalf which was responded to but still no delivery. Good product and better to buy in store when on sale rather than online Show details

Have they gone broke? Don't buy – I have been fleeced. I Haven't received good that were paid for in November 2019. They haven't replied to any email. They don't take telephone calls (it goes to an answering machine that they ignore. Expected more from this brand.....don't buy from their online store.

Worst customer service ever! – I purchased 2xu products over their Boxing Day sales. However it had been almost a month later and I hadn’t received my items. I tried emailing them 3 times with no response, then I messaged them through messenger and a few days later I get an email saying sorry but we don’t have the products you ordered and will refund your money. No trying to… Read more

make up for their terrible customer service, or that maybe I’d like something else. And then when I looked online the products I ordered were still available to purchase. I emailed them back saying I don’t want a refund, I want what I ordered and I’ve seen they’re still online, however no one responded (standard!), and eventually I received my refund, (which was a couple of dollars less than I paid).

It’s disgusting customer service and I will never purchase from them again, nor do I recommend that others do either.

Take your money - no product and no customer service – 2XU advertised a sale around Christmas at 30% off so I ordered two pairs of compression shorts. My order arrived around 2 weeks later with my original invoice and a single pair of calf sleeves .... an item I didn’t order. The invoice had someone else’s name on it yet my address. My second order never arrived and has never been shipped ordered… Read more

the same day.

Needless to say I emailed them with no response. I attempted to call their phone number on the invoice that is disconnected and no message service.

Happy to take your money however no service and no way to contact them. Probably the worst online shopping service going.

I wouldn’t trust 2XU again to be honest and won’t be buying from them again.

Robbery. Paypal saved the day – I love my 2xu stride pants and wanted a new pair. I phoned the local store and they were going to hold the product but would not do Credit card over the phone. I was told to purchase a gift card via the website, then give them the number & they would mail the pants. The store girls were lovely. I purchased & paid $139 for gift card. I received… Read more

confirmation email from Paypal & 2xu that card was coming via email but it never came. It should have only taken 1hour. I emailed them twice with no reply so I contacted Paypal Resolutions. They contacted 2xu and after giving them a about one & a half weeks to reply I received a refund. I now plan to buy some pants elsewhere as I will not trust 2xu again. Thank goodness I went through Paypal they are fantastic at helping customers when sellers do the wrong thing.

Thieves. Avoid If You Can! – My daughter ordered a pair of 2XU tights in November 2019. The money has been paid but the tights have never arrived. Terrible customer service with multiple unanswered emails and no functional customer service phone line. Avoid any dealings with 2XU online.

Absolute worst customer service – Ordered items online that were not delivered, when emailed the customer service email I got ZERO responses , called the help number on the packing list and its disconnected. Then my item was refunded without any communication. Will never ever buy online from the again!!!

2XU - 3/4 length compression tights are see through!!!!! – On 5 December 2019, I purchased two pairs of 2XU tights from the 2XU online store. One was the 3/4 length black compression tights (style WA2865b). They were delayed in arriving but when they did, they were completely see through, especially around the butt area! There is no way I can wear them! They also felt really flimsy around my legs, like… Read more

there was no compression feature. I have an older full length 2XU compression pair (high rise with drawstring) which I love and which I compared the 3/4 length ones with. My older ones aren't see through and feel nice and tight around my legs.

The other pair I ordered were completely missing and still have not been delivered. I didn't even receive any communication from 2XU as to why they weren't included, yet they have my money.

I'm so disappointed.