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2XU Online store

2XU Online store

1.4 from 16 reviews · View Details

Reviews

1.4

16 reviews
5
(1)
4
(0)
3
(1)
2
(1)
1
(13)
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Not That Good

published
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Caitlin L.

Caitlin L.Murrumbidgee Region, NSW

Disappointing. Owned for less than 2 months before the strings came apart from the seam - expensive mistake.

published

I contacted 2XU customer service about a warranty, which on their website is listed as available for purchases under 12 months. After contacting them, they informed me they would not honour the warranty and that I would need to go through the retailer directly.

These cost me $140 and they lasted less than 2 months.

Currently going through the retailer to attempt a warranty

Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
See all answers
Yoyo

YoyoGreater Melbourne (Outer), VIC

  • 4 reviews
  • 10 likes

Rely on them for my runs

published

LOVE my 2xu compression gear. I have owned several pairs of full length and 3/4 compression tights. they have lasted for 5 years and still held shape so well. They are really good while i go on my runs and help with recovery. I have worn other tights that have left me feeling extremely sore afterwards. 2xu is expensive but worth the coin

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly small
See all answers
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Never received my order or responses to emails. Thank goodness for PayPal.

published

Placed a large order during Boxing Day sales, order wasn’t sent for 2 months and 2XU ignored my emails. Raised a PayPal dispute eventually, it was the only way I received my money back. Still no word from 2XU. Just strange...noticed retail staff aren’t much different, you’re ignored at all their B&M locations too. I refuse to even buy their products from a reseller now, or use them at all.

Product Quality
Pavinee K.

Pavinee K.Greater Melbourne (Metropolitan), VIC

Bad service

published

I ordered on 27 nov 2019 and i email them on16 Jan 20 and all they said it “technical error and will refund money back “
I totally understand that it’s a system error, but what I do not understand is the fact that why I am the one that have to be chasing for my order almost after 1 months from the date I ordered. Why wasn’t I inform of this earlier? And if I did not email you regarding this matter, when would I be hearing from you. I feel this is very poor customer services.

Shipping
Return Claim MadeYes
Product Appearance As advertised

Do not buy online. Good product. Pathetic Delivery & Service - 2 months and no delivery

published

Ordered 28 Nov 2019 and still no delivery (29 Jan 2020). You cannot call them as it goes to voicemail. Emails are not responded to. I went into a 2XU store and they sent an email on my behalf which was responded to but still no delivery. Good product and better to buy in store when on sale rather than online

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
See all answers

Have they gone broke? Don't buy

published

I have been fleeced. I Haven't received good that were paid for in November 2019. They haven't replied to any email. They don't take telephone calls (it goes to an answering machine that they ignore.

Expected more from this brand.....don't buy from their online store.

Return Claim MadeYes

Worst customer service ever!

published
Product Quality
Tyson

Tyson

  • 2 reviews

Take your money - no product and no customer service

published

2XU advertised a sale around Christmas at 30% off so I ordered two pairs of compression shorts.

My order arrived around 2 weeks later with my original invoice and a single pair of calf sleeves .... an item I didn’t order. The invoice had someone else’s name on it yet my address.

My second order never arrived and has never been shipped ordered the same day.

Needless to say I emailed them with no response. I attempted to call their phone number on the invoice that is disconnected and no message service.

Happy to take your money however no service and no way to contact them. Probably the worst online shopping service going.

I wouldn’t trust 2XU again to be honest and won’t be buying from them again.

Product Quality
Return Claim MadeNo
Product Appearance Not as advertised
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Car

CarPerth, WA

Robbery. Paypal saved the day.

published
Return Claim MadeNo

Thieves. Avoid If You Can!

published

My daughter ordered a pair of 2XU tights in November 2019. The money has been paid but the tights have never arrived. Terrible customer service with multiple unanswered emails and no functional customer service phone line. Avoid any dealings with 2XU online.

S M.

S M.Central Queensland, QLD

Absolute worst customer service

published

Ordered items online that were not delivered, when emailed the customer service email I got ZERO responses , called the help number on the packing list and its disconnected. Then my item was refunded without any communication. Will never ever buy online from the again!!!

Product Quality
Return Claim MadeYes
Jipsy07

Jipsy07Sydney, NSW

  • 2 reviews
  • 2 likes

2XU - 3/4 length compression tights are see through!!!!!

published
Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
See all answers
rebecca C.

rebecca C.Launceston, TAS

purchased 2xu tights from the compression outlet

published

I purchased 2XU compression tights through the compression outlet online, took forever to arrive and when they did they were way too small for their sizing more like childrens sizing. Also they are extremely thin not genuine at all we contacted them and they said to follow their returns policy online but they keep removing their website so you cannot even view the returns and by seeing other complaints online it looks like they refuse to refund any purchases stay clear of this company the worst online experience we have come across they don't deserve 1 star a zero.

Product Quality
Return Claim MadeYes
Sizing Very small

slow delivery no return on sale Items

published

Terrible customer service. I get thinks faster if I order from overseas. Also not clearly stated there is no return on sale items. I still payed $100 on sale but they are not what I was expecting , I have other tights from them which are really great.
Love there compression tights but don’t buy online.

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Stefani

StefaniCalgary

Don't expect your order to be correct or to arrive on time

published
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