Take your money - no product and no customer service
2XU advertised a sale around Christmas at 30% off so I ordered two pairs of compression shorts.
My order arrived around 2 weeks later with my original invoice and a single pair of calf sleeves .... an item I didn’t order. The invoice had someone else’s name on it yet my address.
My second order never arrived and has never been shipped ordered the same day.
Needless to say I emailed them with no response. I attempted to call their phone number on the invoice that is disconnected and no message service.
Happy to take your money however no service and no way to contact them. Probably the worst online shopping service going.
I wouldn’t trust 2XU again to be honest and won’t be buying from them again.
Robbery. Paypal saved the day.
I love my 2xu stride pants and wanted a new pair. I phoned the local store and they were going to hold the product but would not do Credit card over the phone. I was told to purchase a gift card via the website, then give them the number & they would mail the pants. The store girls were lovely. I purchased & paid $139 for gift card. I received confirmation email from Paypal & 2xu that card was coming via email but it never came. It should have only taken 1hour. I emailed them twice with no reply so I contacted Paypal Resolutions. They contacted...2xu and after giving them a about one & a half weeks to reply I received a refund. I now plan to buy some pants elsewhere as I will not trust 2xu again. Thank goodness I went through Paypal they are fantastic at helping customers when sellers do the wrong thing.
Absolute worst customer service
Ordered items online that were not delivered, when emailed the customer service email I got ZERO responses , called the help number on the packing list and its disconnected. Then my item was refunded without any communication. Will never ever buy online from the again!!!
- Verified customer
2XU - 3/4 length compression tights are see through!!!!!
On 5 December 2019, I purchased two pairs of 2XU tights from the 2XU online store. One was the 3/4 length black compression tights (style WA2865b). They were delayed in arriving but when they did, they were completely see through, especially around the butt area! There is no way I can wear them! They also felt really flimsy around my legs, like there was no compression feature. I have an older full length 2XU compression pair (high rise with drawstring) which I love and which I compared the 3/4 length ones with. My older ones aren't see through...and feel nice and tight around my legs. The other pair I ordered were completely missing and still have not been delivered. I didn't even receive any communication from 2XU as to why they weren't included, yet they have my money. I'm so disappointed.
purchased 2xu tights from the compression outlet
I purchased 2XU compression tights through the compression outlet online, took forever to arrive and when they did they were way too small for their sizing more like childrens sizing. Also they are extremely thin not genuine at all we contacted them and they said to follow their returns policy online but they keep removing their website so you cannot even view the returns and by seeing other complaints online it looks like they refuse to refund any purchases stay clear of this company the worst online experience we have come across they don't deserve 1 star a zero.
slow delivery no return on sale Items
Terrible customer service. I get thinks faster if I order from overseas. Also not clearly stated there is no return on sale items. I still payed $100 on sale but they are not what I was expecting , I have other tights from them which are really great.
Love there compression tights but don’t buy online.
- Verified customer
Don't expect your order to be correct or to arrive on time
In the age of online customer service and shopping, this company is the worst. I ordered tights in November 2018, after two weeks with no shipping notice, I contacted them via email. After no response, I tried calling multiple times, emailed again and FINALLY got a response from them on Facebook a month after I placed my order. They said it was a processing error and they shipped them. I received them about two weeks later, but they were the WRONG pair. I then followed up again multiple times and finally got a response saying that 'they were ou...t of stock of the pair I had ordered and therefore sent the other pair'. Do you not contact the customer before sending them something they didn't order!? I'm so frustrated at this point that I gave up, they also no longer had the tights I had originally ordered in stock. I like the tights but won't be bothering with 2XU again, there are plenty of other brands out there that make high quality products AND can manage to fulfill customer orders OR, if they mess up, they make it right with the customer.
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