Eight Homes

Firstly like to say thank you to Jason Sbriglio Sales Manager help me to hold the offer for a year and help a lot me through out the process and also personally gives me opinion to buy the block in Woodlea because i was unsure what to do - Today i have home because of Jason guidance and opinion.
When come to sign the contract, my loan application denied so i took more than 4 months from my contract date so 8 homes have policy of keeping same offer have to pay penalty but complimentary the have remove all penalties.
So my construction began Nov 20th 2018 and End in April 2019 considering Xmas/New year/Easter holiday , i got my house literally in 4 months.
I lived in Melbourne 10 yrs then prior to my contract sign for construction moved to Sydney.
The site supervisor Mason Mule have help me beyond his limits and way extra miles from his job.
I always communicating with him on the phone and he always answer for my every question and explain everything so smooth that way i don't have visit Melbourne.
Kind a big risk that i was live in Sydney and building in Melbourne , the site supervisor gained by trust and through out the process i was trust on him and at the end the house build amazing without any major defects.
I am so happy that i made right choice going through 8 homes.Look honestly all companies have good/bad things. Only The site supervisor can make your house hell or heaven. So glad i got Mason Mule he is absolutely great professional & friendly person. He'll build house like your own house.
My property in Woodlea, if any one have question please contact myself regarding building with 8 homes ( Specially site supervisor Mason Mule ). Even Mason Mule /jason also help admin sides of 8 homes.

I recommend if you any issue with any 8 homes site supervisor then at least speak to Mason Mule then you will know about the trust builder/site supervisor who cares about your home.

Thanks

Abdul

0490254786

Our experience throughout was very seamless. It started off with a very friendly and honest sales consultant who guided us through with the complete process as well. It was our first investment property build and we can say with confidence that the outcome has been a satisfying one. We were helped to select the best floor plan based on the market research and the sales consultant (Maddy) suggested some really good upgrades specifically for an investment property.

The building process stated on time and as scheduled, the customer service experience throughout was also great, timely updates and communications in all regards helped a lot to make the process easier and meant that we could plan ahead of time.

The supervisors also did a great job in making sure the construction was done right and in time. We were quite happy with our inspections and all minor issues were resolved very quickly and efficiently.

All in all the end result is one that gives us nothing but joy. I'm chuffed to have selected eight homes as a builder. I would highly recommend their services. They are affordably efficient.

We are absolutely love our new home. The entire build process was hassle free, any minor issues we had were dealt with quickly and efficiently. Our quote was exactly what our final cost was so there was no surprises with extra money need which was great. The build was finished early, even with Christmas breaks which was fantastic. Everyone we dealt with were friendly, easy to talk to, and made us feel genuinely listened to. We would highly recommend Eight homes to anyone we knew that wanted to build a new home.

We are absolutely in love with our final result from eight homes. The workmanship is second to none. We have had no problems with both the build and also everyone involved with our house. Friendly staff and efficient site supervisors. Highly recommend for anyone wanting to build there next home

Maria. Megan and Caitlin have been really helpful during pre-sales process. Can't wait for the construction to start. Hopefully, I will get the same excellent service during construction (Rachael has just taken over) to handover.

Our sales experience has been extremely good, which is one of the reasons we went with eight homes. [name removed] has been very accommodating , flexible and helpful throughout the sales process, cant ask for more!
Once we moved to the Tender/Contract stage, that's when the nightmare started. Build process has been a very stressful process, where it was like we were personally project managing our home build:(
There were so many mistakes in drafting, n quotes and even in the colour document, very very poor quality. We are almost nearing the completion of the build and we have not had baselined plans till date from eight homes. Every time they issue an updated plan, they work from an older version, thereby again reverting back to old mistakes. That's so silly and shows lack of attention to detail , and commitment to deliver to customer.
Other point which is very frustrating is the lack of one Customer service specialist working with us, there have been 5 changes till date??? AND there is no proper handover from one person to another and we have had to provide the relevant info the the new CSS???? In the transit, there have been a few mistakes in orders and miscommunications to our requirements. This shows their lack of customer focus
We have had a Site supervisor, who takes a reactive rather than proactive approach.He waits for our private inspector to point out defects for fixing them, instead of him ensuring that the build is proper and as per standards.
Finally, coming to fag end of the build, when they started to build to wrong plans(unwanted structures raised without checking with us), we raised a formal complaint and requested a meeting with the Construction Manager. This was in the first week of April....and ....now its first week of May, no meeting has been arranged, no acknowledgement from the Construction Manager on our formal complaint, no call from Eight Homes to understand our concerns AND our CSS goes on two-week leave, without informing of any backup CS who would be helping us in her absence.
Though part of the Burbank family or Urban Edge Family, Eight homes have ZERO focus on customer experience.
I have put it out all there, very honest and heartfelt review. The experience has been incredibly pathetic (cant find a decent word to describe it) and very stressful. We are now starting to think that it has been a grave mistake to choose eight homes.For the amount of money we are spending on the build, we would have been better off going with one of the Tier1 builders.

Update below...
Everything done at head office has been fantastic and we were really impressed with 8Homes however we’ve now come to the building stage. Our site supervisor and his manager have a care factor of zero. Incredibly disappointed about the lack of communication, lies and total indifference from him regarding constant delays and we’re only at slab stage....STILL! Feeling let down and helpless. I’ve spoken to the girls in head office who are assigned to our build and while they were nice it still doesn’t excuse the lies and rudeness of our site supervisor. While we watch other houses in our estate being roofed, bricked and plastered over public holidays, weekends and evenings ours sits and languishes. Wood framing, doors, windows, roof trusses all laying out in the elements for the past six weeks, balanced on primitive rocks and buckling - I have pics as proof. Apparently it’s taken six weeks to find a ‘quality’ framer? If this is the case then why treat the frame at the site balanced on uneven rocks? Or the roofing frame randomly left out in the field next to our block and all buckled and bowed from the rain??
Obviously by this review we’re very stressed at this point and getting very bitter.
Update 15 May 2019: Frame up. Windows and doors put in (only after repeated requests to site supervisor as been laying in mud for 6-7 wks). Site is a dogs breakfast. Had a complaint from developer about the site being a pig sty. It’s just gets better...sigh

4 site supervisors
Lost count of in office contacts
No response to emails or phone calls
No time frame for handover
Build started aug2018
May 2019 next week still no handover date
In the contract it states the builder can give written consent for key handover prior to final payment, upon being told we will be HOMELESS without handover 8homes don’t care
In October 2018 they were informed of problems they didn’t fix till April 2019
The house literally sat for months with nothing happening.
Second house to start building in our street. Over ten people living in their homes now but not us.
Had to make alternate living arrangements for children to start school. Been without them for 5mths. 8homes don’t care.
No updates unless you chase and chase and chase them.
When asked for details of who to complain to they simply say they have decided it has been resolved and nothing happens.
sleepless nights and completely broke.
I now HATE my home
Run away......FAST

Build/Workmanship: Started terrible with 1 supervisor however when we got [name removed] he was our saving grace. He was nothing but professional and for once in our whole eight home experience we were finally seen as people, not just money or a number. From the moment we had our first conversation with [name removed] we where put at ease, he showed empathy for what we had and where going through and his workmanship was second to none. He is so dedicated to his profession that we literally where so blessed to have him build our home. No question was too silly, he returned our phone calls, kept us up to date and did everything in his power to ease our frustrations and issues. He constantly went above and beyond his job title for us as he knew what experiences we had prior to him and were continuing to go through with the admin department. If it wasn't for [name removed] we would have tried everything in our power to get out of the contract as it was an absolute mess and [name removed] helped us any way he could. If I could give 10 stars to Beau I would as he literally was AMAZING and our home would not be at the same standard had of we had a different supervisor. Thank you [name removed] you know we will be forever grateful!!

Admin Department: No words will be able to sum up our entire experience with eight homes admin department, but I will try. From the moment we signed the contract in the sales office all the way through up until settlement the admin department where absolutely terrible. The paperwork trail was well and truly a mess, no one takes ANY accountability for anything, excuses after excuses after excuses. I do not know any other profession where accountability is not a given. Eight homes loves a post contract variation a building variation and it became clear on our settlement date where we had to pay $2k out of our own pocket the reason why, because this is where they know they can get extra money from you! Departments do not communicate to each other so you will be forever re explaining everything about 50 times for the same thing. My advise literally correspond EVERYTHING through email so you have your own paper trail. If I had my time again I would not even answer the phone, I would have everything through email, as verbal agreements and conversations do not mean anything when it comes to settlement and you will have to pay what was agreed upon in previous conversations.

My genuine feedback for eight homes as I do not want anyone to have the same experience as us...
- Every employee should see their customers as people who have worked their bums off to save up for a deposit to build their dream home
-Every customer is giving you their hard earned money, you should be thankful that we chose you to build our home, we the customer are keeping your company and employees in a job, you should treat us with the dignity and respect that we deserve as VALUED customers
-Communication is KEY. We do not live in the building world that you do every day. Things need to be explained, information needs to be given in order for a full understanding of the process
-Your admin department and how you structure communication between departments needs to be looked at. Your customer should not have to go over every finer detail in order for the new person looking after us to make sense, this was a big frustration of ours and one that is definitely preventative as a company

Finally I am genuinely happy with our home the quality of the build is great but that is all due to [name removed] our supervisor. I genuinely believe that we would not have the same house that we are now in had of it not been for [name removed]. Would I build with eight homes again...NO! The stresses where not worth it and I make sure when people ask who we built with that we say eight homes but would never build with them again, which is unfortunate.

We chose Eight as it was within our budget and we like what the offered and had on display. From the get go at the display sales office the staff we dealt with throughout our build were fantastic they were informative and thorough with everything. Maria saladino from the office in sunshine provided us with so much excitement and the day we signed couldn't have been made a happier fun experience. The workmanship has come up fantastic and the build was watched closely by the site supervisor. Communication from the start to end was great and we could have been more thankful when the worked with us in getting the keys and getting an onsite handover. Thank you Eight homes

Our Sales experience was awesome! Diana has been there every step of the way with us, she has been amazing, we are pedantic (to say the least) and analytical so it can be hard work to keep up but she did and always with a smile!
Our Color Selection was pretty much the same experience with Jackie - another amazing 8 homes consultant whom was an absolute delight!
Our contract signing with Kelly was informative (she new her stuff) and productive, again a positive experience for us.
Initially, Customer Service is where we struggled as we had severe communication issues with our first Customer Service Specialist but we contacted our sales consultant Diana (again, always there to help) and long story short we were assigned a specialist who could understand our needs and requirements, Mariah was fantastic to work with and managed to have our documents/plans amended to our specifications. Overall 8 Homes have been amazing to work with and the have some really competent consultants to help every step of the way! We are hoping to Have Mariah as our Site Administrator!

We are currently in the process of building with eight homes. Our experience so far has been very positive from the get go, from sales to now at pre construction stage, awaiting construction starting!
We are very excited and have been contacted appropriately and promptly at each stage.
We have been working with Mariah S in particular who has been great throughout, always very prompt and thorough.

So far can’t fault.
Thank you for all the great work so far and I hope continuing forward.

I have been dealing with 8 homes for about a year now due to my own time needed to make decisions and take the jump into building. The process has been long due to myself and other key stake holders as well as trying to do things over Christmas and New year's etc wasn't the ideal time for meetings and costs for myself.

However I am told the process is usually alot quicker but for the most part 8 homes was very patient with me. I has multiple meetings with Emily at officer display homes who was very warm and humorous in her approach and let me view the house and discuss changes over a few months without pushing me. Emily also spoke to me from the start like an important client which hadn't happend with other potential builders. I had a 800square metre block and no one but Emily asked me about it or took me seriously, I hate to say it but I think it was because I was a young single girl looking to build. I then made the jump to sign and got handed to Mariah at the main office who has been in touch with me regularly. At times I felt rushed however i can see this is due to Mariah wanting me to get my home built for me as soon as possible and start enjoying what I have taken all this time for planning!

I have heard lots of good things about 8 homes and am keen to take the next step and see how the building process goes. For someone who is new to all this and doing on my own I appreciate the time everyone takes to explain things to me and be patient with me. Bring on the Coby 2-23! :)

Having built a number of times before with other builders, I was pleasantly surprised with the outstanding customer service provided pre-construction and during construction. All issues that I raised during and post construction were always addressed to my satisfaction. The build did run well over the contracted time-frame however there were no surprises with the cost and we are very happy with the final result.

We actually have paid a deposit with another builder but after speaking to a friend who was raving about the entire process of his build with 8 homes and I was wondering why was it the case. So my husband and I went to 8 homes, and we were really happy on how easy the sales process was. It was very simple and straightforward. Not to mention that it was really cost efficient. Kym Erbacher was fantastic as SC! She knew exactly what we wanted and was quick to put together a proposal based on our needs. Awesome process and hope it flows throughout the entire build.

We had approached several builders before signing with eight homes and glad we did
Our home has been exactly what we wanted and this all started with consultanting with Maddy p at the Tarneit display home in conjunction with Urbanedge who have done fantastic job to date
What really stood out was Maddy and his knowledge and communication through the whole process was second to none
Thanks Maddy and eighth homes and We’ll be leaving a excellent review to Urbanedge

It has just been over a year now since we moved in. So far we are very pleased with the quality. The 3 months inspection was completed on time and all issues were addressed. We had great pre construction experience and few minor issues during construction which is normal in a project in this scale. Over all a good experience. The communication has always been great. I have already recommended them to my friends. Thanks!

So far our build has been managed very well Ian our supervisor is great he is so easy to contact and such a lovely person we feel like our house is in good hands. Stephanie is also wonderful again very easy to contact and more than happy to help they both are making this experience wonderful.

So far the workman has been good.

Anything we have seen and picked up on has been acknowledged. The only thing yet to be done is the damage to our boutique doors but this this is due to the window company not having fixed them yet. Ian has been fantastic and contacted them straight away for us.

As any build the final cost ended up being more than what we initially thought due to having to upgrade things.

From the start of the build to the end was easy for us.
Glen was our site manager and we were happy from the outcome of the house there was minor issues but nothing major every house has there issues no1 can build 100% perfect.

Eight homes have hone above and beyond our expectations. Every stage of the process has been simple and hassle free. They we're prep'd and ready to start building straight away and we will be the first house complete in our stage. All staff have been attentive to our requirements and have been happy to change things with no extra charge. Very happy with the service we have received.