Eight Homes

Our building manager John was amazing, highly recommended for great speedy communication. Very happy with the speed of start to finish, and the urgency we needed. We are proud first home buyers Show details

Great pre-construction experience. We have just finished the compliance meeting for our future build and everything up to this stage has been great. Special mention to Gabriel from the Alamora display office in Tarneit and Josi from our Specification & Compliance meeting. Both have been very helpful, informative, and have provided great service. Show details ·  1

Building a house can be an overwhelming experience, but Kimberlie and Emma at Eight Homes made the entire process clear, smooth, and genuinely exciting. From our very first consultation, Kimberlie (Sales Representative) was outstanding. She took the time to understand our budget, style preferences, and lifestyle needs without any high-pressure… Read more ·  1

sales tactics. Her product knowledge, transparency around inclusions, and patience in answering every single question gave us total confidence from day one. Once we moved into the pre-construction and planning phase, Emma (Client House Sales Manager) proved to be equally incredible. Emma is organized, proactive, and quick to communicate. She kept us updated on every milestone, answered our emails promptly, and resolved minor details seamlessly before they ever became problems. Having two dedicated professionals like Kimberlie and Emma in your corner completely takes the stress out of building. If you are considering building with Eight Homes, ask for Kimberlie and Emma—they deliver five-star service from start to finish!

We have experienced multiple ongoing issues with our home, and unfortunately our dealings with both the office and previous supervisors were often disappointing. Communication was poor, follow-ups were inconsistent, and at times the overall approach felt unprofessional, which added unnecessary stress and frustration to an already difficult… Read more ·  1

situation.However, everything changed when Chris became involved.Chris has been, without question, the best supervisor we have dealt with at 8 Homes. From the moment Chris took ownership of our issues, communication improved, expectations were clearly set, and matters began moving forward in an organised and professional manner.Throughout what has been a challenging journey, Chris remained calm, respectful, and solution-focused. Chris took the time to listen to our concerns, kept us informed, and most importantly followed through on commitments. When our frustrations were at their highest, Chris was able to de-escalate the situation, restore confidence, and provide reassurance that our concerns were being taken seriously.Chris's organisation, attention to detail, and ability to coordinate trades and inspections are exceptional. The difference in service and outcomes when Chris became involved was immediately noticeable.As constructive feedback to 8 Homes, Chris should be given a greater leadership role within the company. Chris has the skills, professionalism, and organisational ability to manage teams, oversee quality control, and conduct inspections across multiple projects. The standards Chris demonstrates should be the benchmark for the entire business.While our overall experience with 8 Homes has been impacted by ongoing issues and inconsistent service from the office and previous supervisors, Chris has been a genuine standout. Chris is a valuable asset to the company, and without Chris's involvement, our experience would have been significantly worse.5 stars for Chris, whose professionalism, communication, and leadership turned an extremely frustrating situation into one that finally felt manageable.

A huge thank you to Jennifer for all of her help, patience, and support throughout our building journey. As my husband and I build our first home together, she has made what could have been an overwhelming process feel so easy and enjoyable. We’ve definitely kept Jennifer busy with our million questions, countless mind changes, and all the things… Read more ·  1

we’ve added, removed, and changed along the way. Through it all, she has remained incredibly patient, professional, and genuinely supportive, always taking the time to answer our questions and offer honest advice whenever we needed it.

We truly appreciate everything Jennifer has done for us and couldn’t be happier with our experience at 8 Homes. We’ve already recommended 8 Homes to a couple of friends who are looking to build, and they’ll definitely be enquiring when they’re ready. We wouldn’t hesitate to recommend Jennifer and the 8 Homes team to anyone looking to build their dream home.

Thank you again, Jennifer, for making this journey such a positive and exciting experience. We genuinely appreciate everything you’ve done for us!

Positive warranty service experience. It took a little longer than expected however the issue has been fixed. There was a leak in the roof that has now been fixed. Thanks to the Service & Warranty Technician. Show details ·  1

Overall have been happy with my choice to build with 8 homes. Timeline for the build was a bit longer then expected but looks to be consistent with other builders in area, perhaps quicker. Quality of the workmanship is as expected nowdays, good enough but not industry leading, but it’s a volume builder so generally how it goes. Much better then… Read more ·  1

some other shockers I’ve seen in my estate. Things I would’ve done differently would have been to have insulation directly under the colourbond roof, not just roof baits to reduce noise, just assumed that would be standard and some more powerpoints but otherwise happy with my home. Chris was extremely helpful during the electrical appointment too. Not pushy at all and genuinely just wanted to help me get the electrical fittings to suit my goals. Some minor things needing repairs after the build and Brent Jasinski was fantastic. Skilled and knowledgeable. Went to allot of effort to keep the house clean when working and made repairs to a very high standard which you don’t see much anymore. Thanks again Brent and the team at 8 homes.

Our experience with Eight Homes has been nothing short of amazing. We had a minor issue to be fixed recently and customer service was very prompt in responding to our query. Subsequently they sent Brent over to fix the issue and our experience with Brent was also great. I would give communication, efficiency and service five stars. Would recommend Eight homes and Brent to anyone requiring their services Show details ·  1

When Building Your Dream Home Becomes Your Full-Time Job – My Experience with 8Homes Building a home should be one of the most exciting milestones in life. For me, it became one of the most exhausting experiences I have ever been through. I started this journey with excitement and confidence, believing that building my dream home would be a… Read more

rewarding experience. Instead, what should have been an enjoyable milestone became a process that required constant follow-up, detailed record keeping, repeated inspections and ongoing involvement from me as the homeowner.

My intention throughout this journey was never to create conflict. I simply wanted my home to be built properly, defects to be addressed appropriately and communication to be clear and transparent.

Unfortunately, I often found myself identifying defects, following up outstanding items, arranging independent inspections, reviewing rectification works and seeking clarification on important matters.

At times, it genuinely felt like building my dream home had become a full-time job.

Why I Chose 8Homes

I chose to build with 8Homes because of the excellent experience I had with my New Home Sales Consultant, [Name Removed].

[Name Removed] was knowledgeable, helpful and responsive throughout the sales process. Her professionalism and support gave me confidence during the early stages and were one of the main reasons I decided to proceed with 8Homes.

At that stage, I believed I had chosen a builder who would provide the same level of professionalism and support throughout the entire building journey.

Unfortunately, once my file moved from the sales process into the back-office and construction stages, my experience changed significantly.

Colour Selection Experience

The colour selection appointment was one of the first major disappointments in my building journey.

I attended the appointment with my interior designer because I wanted professional advice before making significant decisions involving upgrades of more than $150,000 for a home valued at over $1.3 million.

During the appointment, I felt uncomfortable with the way some upgrade discussions were handled.

From early in the appointment, I felt assumptions were being made about my budget based on my questions regarding upgrade options, even though I had never provided any budget information.

Whenever I asked to view different upgrade selections, I felt I was repeatedly questioned about whether the items would be within my budget.

My intention was simply to understand all available options and make informed decisions for my home. Instead, I felt discouraged from exploring some selections.

I was also unwell on the day of the appointment and clearly explained that I was not feeling well and needed time to carefully review the documents before signing.

The variation documents involved significant costs, and I did not feel comfortable signing until I had reviewed everything properly.

After reviewing the variation documents at home, I discovered multiple discrepancies, including:

Incorrect item codes Missing items Incorrect quantities Upgrade items that had not been correctly adjusted against standard inclusions

Each time amendments were made, further issues appeared.

It took approximately three months and multiple revisions before the colour contract was corrected and I felt comfortable signing.

For a home of this value, I expected a much higher level of accuracy, attention to detail and professionalism during such an important stage.

Construction Commencement

Construction commenced on 30 April 2025.

From the beginning of construction, I engaged an independent building inspector to inspect the different stages of the build.

This became one of the most important decisions I made during the entire process because the inspections identified numerous issues requiring attention.

My intention was never to create unnecessary issues or delay the build. I wanted an independent level of assurance that my home was being constructed properly and that defects were identified and rectified before completion.

Unfortunately, many items identified by my private inspector required repeated follow-up before being addressed.

In some cases, trades returned more than once, yet further rectification was still required.

I also had to arrange and pay for additional re-inspections to confirm whether rectification works had actually been completed.

I found myself regularly:

Reviewing inspection reports Visiting the site Taking photographs Communicating outstanding items Following up progress Requesting confirmation of completion Arranging further inspections

As a homeowner, I never expected that managing the quality of my own build would require this level of involvement.

Two Water Leaks During Construction

One of the most concerning and stressful parts of my building journey was experiencing two separate water leaks during construction.

First Water Leak – November 2025

The first water leak occurred in November 2025.

I happened to visit the property and discovered water leaking from the first floor down through the ceiling into the kitchen area.

I immediately contacted the Site Supervisor to understand what had happened and was advised that a nail had punctured a water pipe.

What concerned me was that I discovered the issue myself by attending the property.

Had I not visited the site at that time, I do not know when the issue would have been identified and communicated to me.

Second Water Leak – February 2026

The second water leak occurred in February 2026 and was significantly more concerning.

On this occasion, I was not notified by the builder.

Instead, my next-door neighbour contacted me to advise that water was leaking from my property.

When I attended the site, I found the water damage was more extensive than the first incident.

The affected areas included multiple bedrooms upstairs, water travelling through ceilings, the kitchen area and further water impact extending towards the family area.

When I raised the matter with the Site Supervisor, I was advised that it was "unfortunately a small leak."

However, based on the photographs and the extent of damage I personally observed, I did not consider this to be a minor incident.

My concern was not only that two water leaks occurred during construction, but also the lack of proactive communication.

The first leak was discovered by me.

The second was brought to my attention by my neighbour.

As a homeowner making a significant investment, I expected major incidents such as water leaks to be communicated openly and promptly.

These incidents significantly affected my confidence in the construction and quality-control process.

Communication and Site Management

Communication throughout the construction process was one of my biggest concerns.

The previous Site Supervisor did not consistently follow up rectification items identified through my private inspector reports.

I had to send numerous follow-up emails and repeatedly raise outstanding matters before action was taken.

At times, I was asked to arrange further inspections with my private inspector. However, after providing photographs and requesting confirmation that items had been completed, I was later advised that there were still outstanding issues requiring further rectification.

This created frustration because I expected that before requesting confirmation of completion, the builder would have already verified that the works had been properly completed.

My private inspector also requested supporting documentation, including electrical information.

However, construction continued while some outstanding matters were still being addressed.

My concern was not simply about individual defects. It was the overall process — the repeated follow-ups, lack of certainty and the amount of involvement required from me to ensure matters were not overlooked.

Incorrect Rectification Photos

Another incident that reduced my confidence in the communication and quality-control process involved rectification photographs provided by the client management team.

I received photographs as confirmation that certain rectification works had been completed.

After reviewing the photographs carefully, I identified that they were not photographs of my property.

I contacted the team requesting the correct photographs for my home so I could properly verify that the rectification works had actually been completed.

Unfortunately, I did not receive a response to my follow-up email.

This was extremely disappointing because photographs confirming rectification should provide confidence to a homeowner. Receiving incorrect photographs instead created further concern regarding communication, accuracy and transparency.

Workmanship and Quality-Control Concerns

Overall, the workmanship throughout my build was below the standard I expected for a home of this value.

I understand that construction can involve defects and items requiring adjustment.

My concern was the number of issues, the repeated rectification attempts and the amount of follow-up required before matters were properly addressed.

Several items required trades to return more than once, yet issues remained unresolved or required further attention.

For a new home, particularly one representing a significant financial investment, I expected a much higher level of workmanship, attention to detail and internal quality control.

Outstanding Technical Concerns

Two areas remained particular concerns for me during the later stages.

Garage Waterproofing / Drainage Detailing

The garage waterproofing and drainage detailing became one of my concerns during the final stages of construction.

I raised the matter and requested further clarification and supporting information to confirm that the works had been completed correctly.

My concern was not simply about appearance. It was about ensuring the underlying construction details were correct and that the area would not create future water-ingress issues.

After already experiencing two water leaks during construction, I wanted confidence that the appropriate measures had been taken before accepting the completed home.

Front Entry Black Flashing / Cover Detail

Another area of concern was the black flashing/cover detail above the front entry render area.

Based on my observations, the cover detail did not appear to be sitting correctly or aligned properly.

The area also experienced cracking twice within approximately three months, which raised concerns for me about whether the detailing and installation had been completed appropriately.

I requested that this area be reviewed carefully to confirm that the installation was completed to an acceptable standard.

Delays and Financial Impact

Construction commenced on 30 April 2025, and the home was finally handed over in August 2026, more than 15 months after construction commenced.

The Occupancy Permit was issued on 3 July 2026, which was an important milestone.

However, there was still a period of uncertainty around the final inspection, settlement and handover.

The delays had a significant financial and emotional impact.

I had to extend my rental accommodation multiple times while waiting for completion, resulting in thousands of dollars of additional rental costs.

My landlord also requested a confirmed vacate date. Without certainty around PCI, settlement and handover timing, it was extremely difficult to organise my move.

After investing so much into building my home, the ongoing uncertainty at the final stage was incredibly stressful.

The Final Stage – [Name Removed]

During the later stages of the build, [Name Removed] took over responsibility for progressing the project towards completion.

I have already posted a separate review specifically recognising James, so I will keep this section brief.

[Name Removed] inherited a project that already had a significant number of outstanding issues. After he took over, I found communication improved and he made genuine efforts to progress the outstanding items and move the project towards completion.

The majority of the outstanding items from my private inspection reports were addressed during the final stage, and I appreciate the effort [Name Removed] personally put into getting the house to handover.

On handover day, there were also unexpected issues with the hot water system and gas cooktop, and [Name Removed] arranged for tradespeople to attend and investigate them.

There was also an unexpected issue with the final payment on settlement day. The money had not appeared in the account and I was very close to not being able to complete settlement.

[Name Removed]made himself available, contacted the relevant accounts team to confirm that the payment had been received, and called me back within about an hour. His assistance helped get the situation resolved so settlement could proceed.

I genuinely appreciated [Name Removed]making himself available when it mattered.

When Building My Dream Home Became My Full-Time Job

Looking back over the entire building journey, one of the most disappointing aspects was the amount of involvement I had to take on myself.

I started this process wanting to build my dream home.

Instead, I often felt that I had to become my own project manager, quality inspector and coordinator just to make sure things were being followed up.

I found myself:

Reviewing colour selections and repeatedly checking variation documents for errors Engaging and coordinating independent building inspections Reviewing inspection reports and identifying outstanding items Visiting the site and taking photographs of defects Following up trades and rectification works Requesting confirmation that items had actually been completed Checking photographs provided as evidence of rectification Requesting technical and supporting documentation Following up water leaks and concerns about affected areas Chasing updates when communication was not provided Arranging further inspections when previous rectification work was not satisfactory

I understand that building a home will always involve some defects, variations and unexpected issues.

What I found exhausting was the amount of personal involvement required from me to make sure those issues were identified, followed up and properly addressed.

For a significant investment of more than $1.3 million, I expected to be able to rely much more heavily on the builder's own quality-control and project-management processes.

Instead, there were many times when I felt I had to actively manage the process myself to protect my investment.

What should have been an exciting journey of building my dream home often felt like a second full-time job.

That is probably the best way I can describe my overall experience with 8Homes:

I started out as a homeowner building my dream home, but along the way I often felt like I had become my own project manager.

Handover and Overall Experience

After such a long journey, finally reaching handover was a huge relief.

I am grateful that the house was eventually completed and handed over, and I can now move forward and enjoy the home I worked so hard to build.

However, looking back at the overall journey, I believe the combination of the colour-selection issues, defects, two water leaks, repeated inspections, rectification work, communication difficulties and delays made the experience far more stressful and time-consuming than it should have been.

I don't want this review to suggest that everything about 8Homes was negative.

[Name Removed] provided a positive experience during the sales process, and [Name Removed] made a genuine effort during the final stage to help progress the project towards completion.

However, I believe it is important to share the complete experience, including both the positive and difficult parts.

Advice to Future Homeowners

If you are considering building a new home, my advice would be:

Engage an independent building inspector for the major inspection stages. Carefully review every variation and colour selection before signing. Do not feel pressured to sign documents until you are comfortable that everything is correct. Keep all communication in writing. Take photographs throughout construction. Keep copies of inspection reports and rectification requests. Ask questions whenever something does not appear right. Do not assume an issue will automatically be followed up — keep records and follow up.

Building a home should be one of the most exciting milestones in life.

Unfortunately, my experience with 8Homes became far more stressful than I expected and, at times, felt like a full-time job managing my own build.

I am sharing my experience honestly and fairly so that anyone considering building with 8Homes can understand what my journey was like — the positive experiences, the difficult experiences and everything in between.

They have been good until settlement. After settlement they are impossible to get in cintact to fix a few minor issues, but there are a many of them. I have followed the process online numerous not one person has contacted me. I am the stage where i'm about to file a dispute resolution with with the relevant authority. If tehy can see this please get in contact Show details

So far so good highly recommend Kimberly as she took a lot of stress off with being first home owner what is spoken about and small issues all get fixed Show details ·  1

Stuart was a fantastic supervisor for our house in Geelong . He was on top of everything and got us into our home we love our house thanks Stuart top job Show details ·  1

I recently lodged a warranty claim for a cracked roof tile. EightHomes sent out an inspector to assess the damage and determine if it qualified for warranty repairs. Unfortunately, his report on where the crack occurred was incorrect, and my claim was denied. However, upon escalating the matter further, EightHomes sent out another assessor named… Read more ·  1

Chris. Chris immediately recognised the previous assessor’s mistake, and scheduled a return visit to perform the necessary repairs. I cannot rate Chris’ customer service skills high enough. He conducted himself courteously and professionally and performed the repairs at a very high standard. Additionally, he followed up after the repairs were completed to ensure there were no following issues and that everything was to my satisfaction. This review would’ve been 5 stars if it wasn’t for the initial assessor’s mistake. Thanks Chris!

I had a great experience with mark from 8 homes and the maintance team. He came to my house to fix a few things and was professional, friendly ,and efficient .He did a great job,paid attention to details and made sure everything was taken care of .I really appreciate his help and quality of his work.Thank you,mark, for your excellent service, Highly recommend the maintance team at 8 homes Show details ·  1

Our experience with 8 Homes has been really good so far. The whole team has been friendly, helpful and supportive throughout the process. We are happy with the options, products and inclusions they offer. Today, Josi was amazing! She went through every detail of our contract, explained everything clearly, gave us different options and helped us… Read more ·  1

understand the costs and reasons behind each choice. She was very patient and helpful. We haven’t started construction yet, but we are really happy with the experience so far and appreciate everyone’s support.

My journey with Eight Homes has just started and so far I have spoken to my sales consultant Diana, with whom I was very pleased. She is very approachable, friendly, and professional. She was very patient with me and gave me the right advice and understood my needs and concerns. I have also spoken to Josi about my specifications, who was also… Read more ·  1

professional, friendly, and patient. She got back to me very quickly about all questions raised. I have also been very pleased with the support I have received from my client manager, Emma. She is very approachable, friendly, and professional. Emma has been patient, understanding, and attentive to my needs and concerns, providing helpful advice and responding to my questions promptly. Her communication and support have made the process so far a positive experience.

I can't wait to start building with Eight Homes and hope for a good outcome.

I thought building a house was going to be a headache and yes it was slightly in the beginning, but 8 homes made it so much easier than I thought. They explained everything to me thoroughly and done an Amazing Job with my house build I'm so happy to be settled into my house now and I can't thank them enough for it.. I'm actually very happy to… Read more ·  1

build with them again if I ever decided to buy another house. If anyone is looking to build a fresh house. I would highly recommend 8 homes.