99 Bikes ACT

I just purchased a mountain bike from 99 Bikes in Mitchell and was delighted to be served by Austin, who was an absolute professional and made me feel valued as a customer. The selection of bikes was incredible, and he advised that I wanted to spend $500, and he never tried to upsell or have me spend more. To the franchise owner, well done,… Read more

first-class service will always enable your growth, and your selection of staff is a credit to you.

Just walk in and you’ll be delighted by them like I was. Thank you, Austin.

Disappointing Experience: Unsafe Bikes and Poor Customer Service at 99 Bikes – I had a disappointing experience with 99 Bikes that I feel compelled to share. I purchased a bike for my child, only to discover that it was not safe for use. Unfortunately, the bike's brake snapped in half during a routine ride, raising serious safety concerns. When I approached the store in Phillip for assistance, I was met with rudeness and a… Read more

complete refusal to honor the warranty. Instead of helping, the staff dismissed my concerns and even declined to repair the bike when I mentioned leaving a negative review. This lack of customer service and accountability was incredibly frustrating.

I cannot recommend 99 Bikes, especially for families looking for safe and reliable products. It’s essential to prioritize safety, and my experience has left me questioning their commitment to it.

Good service – A walk in with issue break issue on new bike purchased elsewhere. Was fixed on the spot in 20 minutes at minimum cost. Great service well done. Thats all I got to fill 30 words OMG! Show reply

Geat service, gear and prices – I always have a great experience at Bikes Phillip ACT. Staff are friendly and respectful even if you're a newbie, and have much expertise. The prices are good value for money. Everything is efficient. Great service, great gear, and great value. Show reply

very good – i had a very good experience ordering shimano xt four piston brakes through josh 99 bikes Mitchel. the product is great i got it for a good price and the staff were nice Show details ·  1

Poor customer service and lack of product knowledge! – 99 bikes Mitchell and Fyshwick . Firstly Fyshwick . product I purchased was not to the quality i expected even thought i was assured by sales staff it would fit and do the job correctly but it did not and it was waste of money and time . Mitchell I returned the item to my local store and was met with an unpleasant young man which had an issue with… Read more

exchanging the item for me also I wanted to purchase another few items but I was overcharged with no explanation so I did not purchase anything more just took my item and went home . As per first item this one did not do the job and ultimately wasted time and money again . Please fix your staff attitude not only your stores are out of product advertised now your staff is unpleasant to deal with across all your stores in Canberra !

Bike damage concern – I booked my road bike in just to have some new bar tape fitted. I dropped it off first thing on the morning of the arranged date, and picked it up at the same time the next day. So it was in the store for exactly 24 hours. I was very happy with the work carried out on the bar tape, but was concerned about some deep scratches I found in the top… Read more

tube that I know were not there one day prior. One of these was full thickness through the paint down to the carbon. I understand it is crowded in the service department, and bikes rub on each other. So I do my best to collect my bikes as soon as I can so they are not taking up space for long. This bike is eight months old and has been into the store twice (for routine things), and each time it has sustained some damage. The first time it was the seat post (specific to this frame design), and I covered the affected area with some clear frame protection to prevent similar damage reoccurring in the future. This time I'm having to do some repainting, and considering getting adhesive frame protection, not because I ride my road bike off road, but so that it survives being routinely maintained. I called the store to confirm that they are not clamping the top tube during the work, and they assured me they don't. So I am satisfied the damage is not structural, but cosmetic only. I know these things are not intentional, but accidental. I just get nervous now about getting my bikes serviced which is not an ideal situation.

Wouldn't service my bike – I booked my E bike in for a service online but when I took the bike in the service guys refused to service it as it was a Giant and they didn't do Giant e-motors. I explained I didn't need the motor serviced, I just wanted a standard bike service but they refused to even look at it. Show details

Excellent service as ever – When I called Cath fitted me in quickly for the following day due to a cancellation. She and her team did a thorough job of checking and servicing all important safety and mechanical parts. This included cleaning my (rather grubby) bike. Great value for money. Highly recommended. Show reply

That's why we're here! – The staff were super knowledgeable and patient as we purchased adult bikes with our 9-year-old son who wasn't getting anything. We spent over an hour arriving at the right bikes for us, test driving, and then loading our purchase into the car with the help of our sales person. They were great. Show reply

Always great service and advice – I have been having my bicycle serviced at 99 Bikes Phillip since it opened a few years ago. They are reliably excellent and can highly recommend them for their servicing, advice and customer service. Show details

Scooter for toddlers – I had purchased a toddler scooter for my granddaughter, unfortunately what arrived was for a child 4+ years. This was too big, so I went to the Fyshwick store to exchange. The young man assisting me was very helpful and pleasant, it was no trouble at all for him to show me the availability in the store for a scooter to suit a two year old. Thank you for a pleasant experience with your company. Show details ·  1

Straight shooters – 99 Bikes Philip increasingly impresses me with their sincerity and straight down the line service. The mechanics patiently explain techniques and the sales staff do their best to find appropriate products — then price match! Show details ·  1

Great service Great advice – David helpfully compared two similar products, helping us understand the difference and enabling us to make an informed choice that best suited our needs. He also took time to ensure our choice of product, the Yakima KingJoe Pro 2 Bike Rack would suit our vehicle. Really appreciated his time and service. Show details ·  1

Professional and helpful staff. Top rate – Harry helped me to understand the best Ebike options for me. He was absolutely great and explained everything that I needed to go. Really, really professional. A credit to 99 Bikes.

Super nice and knowledgeable staff – The staffs in the store are supper knowledgeable. They helped me choose the right gear with good club price. There is no way I can do it in an online store. The shop provided all the professional tools for me to install the gears. Just love it. They build a perfect hybrid bike store ( online and offline) Show details ·  1

Fantastic people at 99 Fyshwick – The team there really looked after me, gave me an absolutely fantastic deal. The service there is friendly and informative, and they wont sell you something which wont suit you. I've bought 2 bikes there, and had a great experience both times, thanks. Show details

Am a Happy Customer – Great service had organized a bike from out of town. Bike was waiting as promised on time. Also had assistance with what to buy over the phone. Very happy with bike purchased. Show details ·  1

Always excellent support – I attended 99 Bikes in Phillip today, and once again received excellent support and advice from Luke. Highly recommend Luke and the team. Show details ·  1

Excellent Customer Service – I went to pick up my new bike and pet trailer which they had on hold until I got my new vehicle and had the tow bar fitted. When I turned up and needed extra accessories nothing was too much trouble. The salesman took the time to show me how to attach to my vehicle. Cannot recommend them highly enough well done team. Show details ·  1

Perfect service and advice – Matt was excellent in ensuring my son got to try what might work and helped us adjust seat and handlebar. We came home with a perfect new bike and the sound advice the old bike wasn’t worth fixing! Show details ·  1

Great service – I had a warranty issue with a NiteRider front light. The staff at Mitchell did all the liaison work for me and communicated the outcomes well. Very happy to get the replacement light. Show reply

Very helpful staff – Did the online research and proceded to the store. Had a quick look around the store, as I am wont to do. You never know what else might come in handy. Quick discussion with a staff member regarding the desired item to confirm my research, paid the bill and left as a happy customer. Show reply

What a legend – I spent 45 mins sorting out a puncture on my son's front tyre and in the process fixed it but put another hole in the tube. I took the wheel into Phillip and acknowledged defeat, the guy in the service area (on a public holiday) saw the SOS painted across my face and stopped what he was doing to replace the tube and show me some tips for next time. Took him about 2 mins. I haven't received this kind of customer service in years, what a legend! Show details ·  1

Great quote, poor follow-up – Got a really good quote for a Cube and Merida mountain e-bike but I couldn’t test ride them at the time. So I said I’d be back up from the coast either Sunday or Wednesday the following week. I followed up with an email to which ‘no problems’ was the reply. Came up to the Phillip store, having passed through Fyshwick, just to be told that the… Read more

Merida had been sold but I could test ride the Cube at the Fyshwick store! I sent an email later saying how unhelpful this was. But what really annoys me, is that there was not even a ‘sorry’ in response!! ‘No problems’ indeed - I’ve sourced a different brand more locally.

Bike Service (maintenance) – These guys know their stuff. I normally do my own maintenance but the Mitchell Store has magic hands. Show reply