Over 12 months for every visit I have found - great service, great suggestions, great help at 99 Belmont. Mechanics are skilled and knowledgable, they stock a terrific range of gear and their electronic comms are tops. What more could you ask for? Marg M Como.

I commute on a bike, have the weekend dual suspension MTB, kids bikes. I've spend just a little time riding. I've purchased bikes and had service / repairs done on older bikes at 99 Bikes Bayswater. With the gold membership ($30) I saved hundreds (no exaggeration) off the purchase price, and off various tools, gels and accessories. Good membership has been worth it for me.
I found them substantially cheaper then other bike shops and competitive to online prices. Stock has been limited in the last 12 months (over 2020), however that's every...

brand new bike my chain snapped within 2 weeks the person i was dealing with kept saying the workshop people weren’t in therefor he couldn’t make a decision and i would’ve had to wait 5 days till they could make a decision and i had already planned to go for a bike trip over the long weekend. it’s a brand new bike can’t see what decision there was to really make he then was saying you should’ve brought the bike in for a service prior to the chain snapping as if i would know my chain was going to snap in advance i had already spent all my christmas money on my brand new bike so my dad had to buy me a new chain so i could ride my bike to work.

Here's a timeline of the absolutely abysmal customer experience I had with 99 bikes Indooroopilly.
Note: The bike has not been crashed, had the derailleur bent by me, or mishandled during transport to and from the shop (On a bike rack, with the derailluer on the outside)

September 2020
- Ordered a Merida Big 9 200 and was told it would be ready by the end of the month (This was a large part of why I went with 99 bikes, as the bike was going to be in stock, when other bike shops freely admitted it would be months before new stock arrived.

Nov ...

Great service. Jack helped me dicide on the best E Bike for me. Highly recommend this store and would shop there again.

Purchased new bike. Recieved email about bike service shortly after purchasing. Dropped off bike at 930AM. Returned at 130PM. Technician advised “Not ready yet just looking for job to do” Left store to grab drink but decided to return and collect bike. Technician taking in 1-2 jobs. Understand Business but cannot believe a bike cannot be looked at within 4hrs when near brand new. Not a bike technician but seems unreasonable.

This is my second experience 1st experience with Kyle it was amazing such professional he is excellent customer service which definitely brought me here again but this time extremely disappointed John paul, mate you need to improve your customer service skills speaking polite doesn’t connect you to the customer but the way you deal actually make your connection with customer first thing in the morning we came here and honestly I am offended the way he said “you want to get your work done in free??? So arrogant, disrespectful , disgraceful I can go on ,definitely this is my last time here I won’t come back.

Purchased a kickr18 from 99Bikes in Brookvale and my kickr18 developed the same issue that many kickr18 units were reported having (the terrible vibration on the flywheel). Doing some basic google search confirmed that this is a known issue and Wahoo was addressing it worldwide. I took it back to 99Bikes at the end of December'20 and was assured they would arrange with Wahoo to have it repaired or replaced. After a few weeks I phoned to find out what was going on and was told the unit is still at 99Bikes but then asked if I had a video of the v...

Ordered a bike in oct for a birthday in November was guaranteed delivery in early December bike didn't arrive till February never received return phone calls about this matter ever. Constantly had to chase the shop was assured I would receive relevant compensation. I will never buy a product through 99 bikes ever again completely incompetent staff and will never recommend for anyone.

Great prices and great communication.
Good for a laugh, a chat and advice for the RIGHT product, even when that product is on someone elses shelf.
They take care of me, so I'll take care of their bottom line

Ben provides outstanding customer service. He was very patient to explain me how to use a pump air for my bike. Unfortunately the first one I bought there had a fabric defect but Ben did his best to fix the problem. I recomend Ben for his calm and positive attitude.

Absolutely amazing service! Kyle serviced my brand new bike before leaving the store in a flash, astute and in great style straight away!

I have never bought a brand new bike before and Kyle went thoroughly over every detail with a sense of humour!

Your manager would be so proud if you and you definitely deserve to be recognised for this! Thanks team!

I was given exceptional service from 99 Bikes Everton Park, especially from Tony, who picked up a bike for me from 99 Bikes at Canon Hill, as Everton Park was out of stock. Also, the Perfect Ride guarantee was great, as I was not totally happy with the original bike I purchased. It was easy to upgrade to a better bike. They even swapped a seat post for me to get a suspension seat post without charge.

Dangerous/false ip7 proof ,range/speed ,Srja (job agency) bought for clients fulltime, employment travel ip7 and range of 25kms speed off same was requirements for safe punctual arrival to make the sale instead its gets 10kms range @top speed less than advertised n required and more importantly for safety reasons firstly not water proof to ip54 let alone 7 and breaks fail any puddle n lithium explodes when wet,electronics short out at minimum. considering I carry the 11kg weight home and arrive late now till I figure out what to do or get fi...

I bought my son an "E bike "from 99 bikes Hoppers crossing, they seemed very keen to sell it to us. However when it needed to have brakes fixed and a puncture repaired well that a different story.
We took the bike in on Australia day, and there were not many people in the shop, a couple were seemingly buying a bike for their child which had the absolute attention of the sales staff, One guy wanted to buy gloves, who came in after us, and some women wanted a tire.

3 Staff appeared to be in the customer service area, ( may have been more outback...

I recently purchased a bike rack via click and collect at this store and it was a quick process. Got my bike rack and they were nice enough to load it into the car for me. Had a small issue and they went out of their way to help me and offer a solution. Good service, will be going back to them for more bike stuff.

I booked a bike service through the 99 bikes website where i clearly described the make and model of my ebike.
My booking was confirmed.
After riding 20 minutes to the store and carrying my bike up the stairs, i was told that they cannot service e-bike brands that they don't sell.
This wasted nearly an hour of my time. The service booking system clearly needs work.

I originally visited the store to buy just myself a new bike, but with the amazing service from Matthew, we decided to get all new bikes for the whole family! Matthew took the time to understand each of our individual needs and styles and matched us with the perfect bikes to suit. Matthew's approach was genuine and caring as he explained to us the different options and features. He was never pushy, like some salespeople can be, and ensured we felt comfortable and fully satisfied with our final selections. With our young family, we will be needi...

Ordered a renthal stem and was promise that it will be in by nxt week then waited after three weeks of waiting and constant calling them of wheres my item finally told it was not coming as it was out of stock i could have ordered it on my local bike shop never ever going back again

The guys here are top blokes always putting in their all into everything and going above and beyond my expectations, go to bike shop hands down, definitely recommend these guys