99 Bikes Physical Store

Worst sales and after sales service unless you are dressed in Lycra or look like a rich man they ignore and don't seem to want to serve you. I bought a ladies cruiser bike for a good price, but once you leave the shop that's it. "We offer a free tune up after 8 weeks" they say, you try and contact them to book it in! and no-one ever answers the… Read more

phone. I got a text to book in 4months later when you leave a message with the mechanic one calls you back, or they hang up on your call, when I finally did get through the clerk lied and said I bought the bike to long ago for the 1st service.

North Lakes store.. Very rude and arrogant staff. Made the mistake of attending this store today and whilst a few people inside not overly busy the staff were more interested in each other . Missed out on a $2000 sale. I wish I had read the reviews before trying to support this local business.

I have been a loyal customer of 99 Bikes for over 10 years, but my experience at the Castle Hill store has finished that relationship completely. I purchased a Merida Big.Trail 300 Hardtail, and within just 2 days, the chain snapped while my son was… Read more

riding. This catastrophic failure caused him to flip over the handlebars and hit his head against a stationary car. ​It was a terrifying situation. When I went back to the store to report this major safety defect, I expected support. Instead, the staff were incredibly rude, refused to take any responsibility, and showed zero empathy for the fact that a child was injured due to their product. ​To sell a bike that breaks in 48 hours is bad enough; to treat a long-term customer with such disrespect when safety is involved is unforgivable. I will never buy from 99 Bikes again. Parents, please be careful trusting this store with your family's safety.

I have returned the cycle and received the funds in my account.

I have never bought a boke from the store but I have bought plenty of parts for the bokes we own. We own about 20 bikes ranging from very young children to adults. The customer service team are always friendly and helpful. If I just want a nut they aren't looking for a way to turn it into an expensive transactions. The only reason I haven't… Read more ·  1

bought a bike from the store is because all the bikes we own were purchased second hand or left of the side of the road for council to take.

The staff are also very helpful in providing advice on how to fix a bike we find or someone gives to us.

I think the store and the way they are run is exceptional. Also, it appears as if the staff actually know a lot about bikes.

Time and again I have given mechanic Clayton and manager Mark and their team 5 *****. They could not provide better friendly and super professional advice and service. I wouldn't consider anywhwere else for alll my bike needs. Thanks heaps team. David Show details ·  1

Ordered a Legion L100 green BMX over the phone through the Hobart store while I was away in Canberra. Staff made the purchase easy. I couldn’t be more appreciative of the prioritisation of the order, delivery and assembly of the bike which arrived 2 days ahead of schedule and right on my son’s birthday. He was absolutely wrapped! Thank you. Show details ·  1

If I could give 0 stars I would. Bought a new bike before Xmas. (Roughly and $800 bike on sale down to $500). Bought new pedals just after Xmas at same store. Employee from the store fitted the pedals. Pedal fell off and the pedal had stripped the thread. 99 bikes apparently replaced the crank arm and completed the first free service. since it was… Read more

replaced have been back 4 times because pedals and pedal arms were slipping immediately after the service was completed. Was told it was fixed. Literally rode the bike out of the shop and went back in 5 minutes because it wasn’t fixed. Bike mechanic was told it was still happening and his response was “I don’t f*%king know what’s wrong with it.” Finally fixed the slipping issue after we had left the bike at the store but it caused the gears to make noise and the pedal arms were to creak. Took it back again and was told that my 12yo son was “riding it faster than it should go, and wasn’t greasing the chain often enough.” Also told “chain was loose and it’s not a road bike”. I would have thought the chain would have been check at least when it was brought back numerous times. Then told we had to buy degreaser and chain lube for the bike (upselling). 2 month old bike sounding like a used bike and being told it’s the 12yo old fault. Have bought bikes from Kmart that have lasted longer than this one. Lip service and no accountability followed by offensive language and being told it’s user error. Not a chance I’d tell anyone to go there or ever go back. I’d rather pay to go to another bike store to get it sorted than deal with 99 bikes. They did fix the bike for free over and over but the whole experience was very disappointing

I bought a Pedal Thrasher from here in January, I was unable to use it til April and what a heap of [Content Removed]! I've ridden it 8 times and every time it feels worse, noisy cranks, uncomfortable riding and all round a horrible bike! Don't buy any PEDAL bikes as absolute GARBAGE! The store service was great and I'm not reviewing that but the bike is [Content Removed]! Anyone wants one they can buy this off me for $250. Show details

Sales staff were unhelpful as straight answers were hard to come by. Felt like I was with a dodgy second hand car salesman collecting my information rather than them giving advice or information. First bike was faulty and the staff were snarky when I returned it, but credit for replacement. First free service I pointed out front brakes were… Read more

always squeaky and never clicked into top gear, after service front brakes squeaky most of the time and top gear occasionally reached. Not great. One young fella was however impressive and got the deal over the line.

A big shout out to Fenix and Chris who helped me out with levelling my saddle, I wasn't too sure how to go about it. They were extremely helpful and very efficient. Thanks heaps for your help, the saddle feels spot on Show reply

Had a pleasant experience shopping there and being served by Daniel. I didn't feel rushed with making my purchase or felt like the purchase had to be made. Very friendly and approachable employee and had a good chat and laugh, nothing was too much trouble. Overall 10/10 for customer service combined with price matching and overall friendliness. Show details

Workshop were nothing short of exceptional. Great customer service. Walked in off the street to ask about my bike not changing gears, the technician said without hesitation, "let me have a look now, if i can help will do it straight away, if not we can do it after new year". 5 Min later he had sorted my problem. Good old fashion customer service. Highly recommend the Belmont store. Show details ·  1

Ordered item click and collect. Heard nothing and went the next day to be told "We don't have it I have ordered it" Your website said you had it - Well, we don't. I have ordered it- Why didn't you let me know - We sent you an SMS - No I did not get it - Well we sent it - When will it arrive - today is Sunday - I know what day it is today when… Read more

will it arrive ? 2~3 weeks - OK give me a refund - OK. No sorry. No pretending to apologise. Very clear didn't care. Caution be careful of doing business they show stock they don't have, take your money anyway, and don't even bother to pretend to care.

Review for 99 Bikes Chatswood. Great service. Friendly staff.Will answered all my questions and was most helpful when purchasing new MTB. Steven went above and beyond to get bike to me. Excellent place for all your biking needs. Five stars. Show reply

I visited the store with my two children to buy two bikes. As we’re not bike experts, we asked a staff member some questions. While he was assisting us, another customer approached him. He left us mid-conversation without a word. Ten minutes later, he was serving other customers and never returned. Being ignored like this felt disrespectful, and… Read more

my kids were upset and confused. We left without purchasing. This is not the level of service I expect from a well-known brand.

Took a couple of bikes in for service with specific requirements, stated and repeated at drop off. Collect, pay, get home and 1 bike still has the same issue and the other, I don't think they even looked at it. I miss the local bike shops where the person serving you or servicing your bike actually cared. These 99 stores which are very heavily… Read more

commisson led just want to churn through as many customers as possible and the result is that the service is dreadful Expensive for what you get. A distinct lack of knowledge of actually riding bikes. The staff could be selling anything, cars, commodities, food...it's just a thing, there is no emotion. It's a shame.

Damaged a rear wheel doing a fundaiser ride for Starlight Childrens during a 130km ride on the long weekend. Stan at Marion had everything replaced and repaired promptly and respectfully . Thankyou for keeping me on the bike. Amazing service Thanks again AS Show details ·  2

II rang 99 Bikes in July at West Lakes, & I spoke to a staff member called Serafina who was so nice & friendly very helpful in finding me the tyre and tubes that I needed for my bike, Serafina placed them on hold for me until I could get to the store well done thank you. The next day I went to the West Lakes Store to pick-up the tyre & tubes, I… Read more ·  1

also want to put a deposit on a new 29inch Sivler back that I saw on their Internet site & this time I was speaking with two staff members their names were Chris & Declan very helpful and both of them I thought when out of their way to help me as they could see I wasn't a professional bike rider but they treated me like I was one. In by the way they were making sure this was the right bike for me & my height as I have had a medium 29 inch frame but now I want to try a Large or a XL frame. They only had a Large Sivler back which the staff member Declan advice me it maybe to big for me which I thought was good Ducking customers service . But I felt comfortable on it so I asked Declan could he please ordered me a XL 29inch Sivler back which he did for me ,thank you Declan for your help . A few days after putting a deposit for a new bike I started to get worried about maybe that I should have taken Declan advice just in case the bike frame was to big for me so I rang back to store & spoke to Chris who said I wouldn't lose my 50.00 Dollars deposit this was a relief. Two months later I went to their new store at Royal Park to pick-up my new bike, while picking up my bike I also met another two staff member their names were Ben& Chris once again Ben & Chris,Declan all of these staff members have great public relations skills in reassuring me if that I have any trouble with the bike or frame in that it is to big for me, that I could swap it over with in 30 days of purchase . I have purchased a few bikes in my lifetime from other stores & been ripped off, but have never been given so much advise & help from the staff members at 99Bikes Royal Park well done.

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Extremely poor customer service. Went in to buy a bike rack, had the sales team member leave us mid sale to serve other customers multiple times for extended periods until it got to the point to where I had to step in and say “mate can we just pay and we’ll leave”. If it wasn’t urgent we would’ve walked out. Asked for a hand to help move the boxes… Read more

to the car and they didn’t help or provide any assistance. They were happy for my 65 year old mother to drag a 20kg box out of the store, and for me to drag 2 once i was aware of the situation. Overall extremely poor experience and won’t be back

I just purchased a mountain bike from 99 Bikes in Mitchell and was delighted to be served by Austin, who was an absolute professional and made me feel valued as a customer. The selection of bikes was incredible, and he advised that I wanted to spend $500, and he never tried to upsell or have me spend more. To the franchise owner, well done,… Read more

first-class service will always enable your growth, and your selection of staff is a credit to you.

Just walk in and you’ll be delighted by them like I was. Thank you, Austin.

99 Bikes sold me a Pedal e-bike that has parts that are not fit for service. For a bike that was less then 6 months old and less than 1000 kilometres.The bike needed a new cassette and chain due to gear skipping. It was quoted to me that they can go at anytime and then the next thing they say is the cassette and chain was only suited for a normal… Read more

bike. Also I purchase a extra service warranty but was never explained how to use it. The funny thing is that I do like my bike and it riding well ATM. The Ananda drivetrain is still performing splendidly now at 2000 kilometres. Be aware what you purchase, don't make my mistake of being to trusting!