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99 Bikes QLD

99 Bikes QLD

Birtinya, Burleigh, North Lakes, etc...
3.5 from 112 reviews · View Statistics
See the Best Bike Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by 99 Bikes

Reviews

  • Product Quality
    3.8 (54)
  • Return Claim MadeYes (11) · No (53)
  • Customer Service
    3.5 (65)
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justin
justinSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Jason leads a team that goes above and beyond

published

Always greeted within seconds. Plenty of stock in the store to test out and willing to work with what you want not what the shops need sold.

This is the difference between these guys and others.

Also mechanic sorted my gear issues straight away for half the price and independent mechanic was paid to not fix it.
Thanks

Product Quality
5/5
Customer Service
5/5
Liane M.
Liane M.Wide Bay-Burnett, QLD
  • 2 reviews

Such great friendly service

published

Needed some parts for a second hand soon bike. Christian was incredibly friendly and efficient and found what we needed and fitted them quickly with a smile (behind the mask lol).
Prices were great too. Perfect shopping experience!

Product Quality
5/5
Customer Service
5/5

Other Bike Shops

 
 

0.0
(1,234)
Gayle
Gayle
  • 3 reviews
  • 1 like

Excellent Customer Service

published

Just wanted to say “thank you” to the Kedron 99 Bikes Store. We purchased a couple of electronic items which were recommended to us by one of their staff, however, the items didn’t work in our situation. After speaking to the manager on the phone, and returning the goods to the store, he organised a full refund of the goods, which we really weren’t expecting. It’s nice to know that there are still businesses out there that are willing to listen to your circumstances and come up with a fair solution. Thanks Team Kedron! :)

Customer Service
5/5
Incentivised Review No

Awesome service….again!

published

Had an issue with a purchase from 6mths ago. Daniel could not have been more helpful. Great communication and service!

Product Quality
5/5
Customer Service
5/5
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braddo1972
braddo1972South East Queensland, QLD

Ripped Off Treated Like Crap

published

Bought a chain breaker was shown how to use it it broke thought it was maybe my fault bought another same thing happened. Was treated like dirt no refund accusation have been thrown around. Sent email after email abused lied to about the warrenty told i must of used it on a rusted chain. Then told they arent to be used multiple times. They were both broken first time. RUDE DISCUSTING BEHAVIOUR.

Product Quality
1/5
Customer Service
1/5

Customer Service

published

I have bought a few bikes and numerous accessories over the past 2 years across seven 99 Bikes stores. My experience has been mostly positive. But I will shout out to Tim at Ipswich. Expertise and excellence in Customer Service. Listens carefully and offers valuable recommendations. Have found all the staff at Ipswich to be very helpful.

Product Quality
5/5
Customer Service
5/5

Great store - shocking customer service

published

I’ve been in this store twice. The first time I was lucky enough to get served but the sales person didn’t have a lot of time for me, probably because I wasn’t wearing Lycra and didn’t have a big budget. The second time I stood around waiting to be at least acknowledged, let alone served, but gave up. Again, perhaps because I wasn’t wearing Lycra and/or, I’m not Male. most of the all male staff were either talking to each other or had their heads down over the computer - I think there were 2 people serving, the other 8 or more, not. I gave up and decided to give my business to another bike shop with better customer service. Not going there again.

Product Quality
1/5
Customer Service
1/5
Derek
DerekSouth East Queensland, QLD

Top service.

published

Best service on the free first service on my new e-bike. All little wearing on issues fixed, both what I mentioned and what they picked up themselves. Top job. Fully recommended. Thanks Guys. It's like a different bike.

Product Quality
5/5
Customer Service
5/5

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0.0
(1,234)

Great service

published

Caelem was a great help today went into purchase a baby seat for my child he was friendly and such a great help very impressed with his help thank you

Product Quality
5/5
Customer Service
5/5
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David K.
David K.South East Queensland, QLD

Customer service

published

Ted who serviced my bike was very helpful and definitely knowledgeable. Highly recommend anyone who is looking into getting a bike to go find him!

Product Quality
5/5
Customer Service
5/5

Special Tks Ted and all Stuff

published

Tks for fix my bike asap
Even over warranty but still service
Especially tks Ted well done
And Saving my money
See u soon

Product Quality
5/5
Customer Service
5/5
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0.0
(1,234)

Kawana 99 Bikes always gives me poor service!

published
Product Quality
4/5
Customer Service
1/5
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Craig
CraigSouth East Queensland, QLD

Amazing service and great knowledge

published
Product Quality
5/5
Customer Service
5/5
Kerri W.
Kerri W.South East Queensland, QLD

Service

published

Great service from Daniel who took care of issues I was having with my brakes. He understood the urgency of my situation and sorted it with minimal fuss and speedy service.

Customer Service
5/5
Incentivised Review No
Oliver C.
Oliver C.South East Queensland, QLD

Terrible customer experience and no refund

published
Product Quality
1/5
Customer Service
1/5
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