99 Bikes QLD, Ashmore

Just walked out of there, terrible service. Rude brown man very unhelpful telling us “it’s too busy on weekends to test ride, people steal them” 3 professionals in our 40’s…. I said well we want to buy today but need to test drive….. nothing. Well done losing at least $10k in sales.

I bought a Pedal Thrasher from here in January, I was unable to use it til April and what a heap of [Content Removed]! I've ridden it 8 times and every time it feels worse, noisy cranks, uncomfortable riding and all round a horrible bike! Don't buy any PEDAL bikes as absolute GARBAGE! The store service was great and I'm not reviewing that but the bike is [Content Removed]! Anyone wants one they can buy this off me for $250. Show details

Amazing customer service – Took my bike in to get serviced after being really unhappy with my new bike. Gavin went above and beyond to help rectify all of my concerns and immediately followed up with a phone call. Amazing customer service! Show reply

Great Scott! – My wife was looking for a new hardtail mountain bike. She hadn`t bought a bike for over 30 years. Scott served her and was brilliant. He took the time to take her measurements and ask about possible usage, then checked his computer for the best bike for her needs. She bought a new Norco Fluid HT 2 at the Ashmore store. She also wanted a speedo,… Read more ·  1

bottle holder and rat trap pedals, all of which Scott was more than happy to fit while we waited. He gave us a good discount and then took the time to explain the different bike carriers for cars. He got help from more experienced salespeople when required. We didn`t buy one at the time but will be back for it. A brilliant experience all round.

Top level service – Had trouble with the rear derailer on my grandson's mtb, wouldn't work at all. Rang 99 bikes Ashmore and they said to bring it in anytime and they would diagnose the issue and a price to fix it. They spent 20 minutes diagnosing the problem (which they didn't charge for), then gave me a very fair price to fix it which was done later in the week. Thanks guys, great service, very happy. Would not hesitate to recommend. Show details ·  1

Terrible customer service – I took my scooter back to their shop S I had some issues with it. They said they have to send out to the supplier for inspection and it’ll take 1 to 1 weeks. I told them that i use the scooter to get to work and come home and ask them yo speed up the process and I called them every single day since the day I left the scooter with them as I got the… Read more

feeling they don’t care about customers jobs that much as they put my receipt on the bin within 10 min while I was there.

Long story short , it’s been taking 5 weeks and I still haven’t received the scooter. They never called me to give me an update. And when I finally got sick of calling them and not getting a straight answer , I went to their Shop and they said the supplier repair team is working on it . So many times I ask to talk with their store manager and I never had any luck. reached out to their head office and still nothing happened and haven’t heard from anyone from the store . And finally o got in touch directly with supplier after they’re denying giving me the supplier’s number and I realised they had my scooter in their shop for nearly 2 weeks before they send it .

Rude staff – Disappointing! I’ve spent a couple of thousand dollars at this store recently and ordered a bike stand, which they promised to attach. Got the text message that it was in, and immediately rode my bike a long way to get there, only to be told that they couldn’t find it. Then, when he found it, told me it was too late for them to put it on, come… Read more

back tomorrow. It was still 20 minutes before closing time, and I had waited 20 minutes for them to find it.

Rude, and poor Service.

Disorganised and frankly hopeless – Ordered a click and collect bike online. Checked it was available in store. Received a call that actually the bike wasn't in store and needed to be ordered. Okay. Fine. Delivery of the bike would take 5 days. One week later I call to double check the delivery came. It's due tomorrow and would take a day or two to assemble. But they will call… Read more

when it's ready. Okay no worries. Wait another week, no call. At this point it's been over two weeks for a click and collect bike. The store doesn't pick up so I'm directed to the national hotline. They check the system, the bike is ready. Slightly mad I didn't receive a call I ask the national line to get the store to give me a call so I can organise to pick up. Wait another week, no call. I call again, still nobody picking up at the physical location so directed to national hotline. They again tell me the bike is ready. I again ask them to tell the store to call me so I KNOW it's ready. The store calls late in the afternoon letting me know the bike has been ready for weeks. It's a month in on my click and collect now. By the time I can organise to collect my bike, another four days have passed. Once in the shop, they apologise and let me know I'll need to wait another 20 minutes for my bike to be assembled. I like to think I'm a patient person, but having to wait OVER a month for what was supposed to be a click and collect order is too much. The lack of communication and care I received was simply appalling.

Bought my Pedal Titan 11 in January 24. Just clicked up 1200 ks of trail, mostly forest riding at Nerang and have to say she is still going great. Servicing with 99 bikes is easy, even added a Dropper Seat and upgraded work gears and tyres, just recently, Very happy with the bike, service and team there. Thank you guys. Show details ·  2

excellent service from the seller Guilhermej – I really liked it, especially the service from the salesman Guilherme who helped me find the best cost-benefit bike for me, excellent service!!! Show reply

Great service – 99 Bikes Ashmore just fitted a tyre and disc brakes to my e-bike I could not complement them enough walked in off the street no booking it was all done in about 15 minutes great service thanks guys Show 2 replies

Great service and advice – Recently had my new e-bike back for the first free service and am very impressed with the service provided by Gaven and the advice he was able to provide us in relation to a rack for our off road caravan to carry the bike. He was extremely helpful and it was nice to have some good old fashioned service and walk out of a store feeling you got more than you expected when you walked in, thanks. Show details ·  1

Highly Professional Outfit – Unsurprisingly, the mechanics at 99 Bikes were very helpful and efficient. The spare parts were exactly what I needed and the priced was a pleasant surprise -very affordable. No need to go anywhere else. Show details ·  1

Very helpful – Brandon was polite, helpful and made me feel comfortable. Took me through the whole process of selection, fitting and care for my new mountain bike. Show details ·  1

Great service – I rang up on the fly as I needed a replacement gear cable asap, as mine snapped on my way to work. Gavin (workshop tech) was friendly and professional and fixed the cable no fuss within half an hour , texting when service was complete, very happy Show details ·  1

Great Service by Gavin! – Went there to get our first free tuning done for the two bikes we purchased a few weeks ago. Must say Gavin was very helpful and provided the best after sale service. Keep up the great work! Thank you! Show reply

Fantastic Old Fashioned Customer Service – What fantastic customer service at 99 Bikes Ashmore. Steve took the time to explain to my 13 year old how to properly fit an inner tube and was extremely patient with his 'confusion'. He was a true ambassador for the Company Show reply

Good bike great people – The staff were very helpful and informative i am glade to be a member with 99 bikes Show details ·  1

Great bike! – Did a lot of homework on what bike to get next! After lots of research the Merida Speeder was the one for me. A big thank you to Chris at the Ashmore store for all his help and input! Show details ·  1

Service and handle bar tape replacement – Very professional and helpful staff. Great job and fantastic communication from Tim. Very reasonably priced. Highly recommend. Show details ·  1

Always helpful - Always friendly – Went in for a bell, had a chat withthe techos and found a nice pair of combo shorts. Show details ·  1

Great Service – Always good chatting to the staff and once again great service Show reply

Brandon did a great job fitting me to my new E Mountain bike – Brandon did a great job. Fast delivery and set up in store. Friendly knowledgeable team Show details ·  1

No worries – Service was timely and well performed. Absolutely no issues whatsoever.. Show reply

Bike purchase – Bought my first mountain bike, one of the blokes there approached me and my mate, gave us lots of information and helped find a great bike for both of us with a good deal. Show details ·  1

Great customer service, Brandon s got it right ! – We had a bit of a scuffle with my click and collect order as the bike for my daughter was missing once we went to pick it up at the store. Brandon was really apologetic and did so every single time I contacted him to order a new bike. He went out of his way to drop it off to our place since I live afar from the shop and he goes home nearby ( still… Read more ·  1

Robina isn’t that close with traffic on a late Friday afternoon) I’m grateful Brandon works at your store and he truly cares. He went above and beyond and took ownership of a mistake that wasn’t his own. Thanks again Brandon. Champ!