99 Bikes QLD, Burleigh

Disappointing mechanical service – I've just received my Ebike back from 99 Bikes again withe the same error code making it unrideable.I understand that Ebikes can be finicky but i'm totally over the poor service i've received.I've bought 2 Ebikes from this place and have had trouble in the past where a shock broke under warranty and i was told i'd have to wait 3 to 4 months so i… Read more

asked them to source me another upgraded one that i'd be happy to pay for and they could'nt be bothered.

Outstanding service – Customer service we received from Caleb in particular, was effortless. From the moment we came in looking for bikes, purchasing, getting add ons, nothing was an issue. The staff are so polite, it's actually refreshing to see & receive. Thanks again Caleb for all of your time and assistance & well done to you & all the staff at 99 Bikes at Burleigh Heads Show details ·  1

Best service ever – Having no idea about bikes the specialised service, knowledge and support received in this store was above and beyond. This is a community of bike enthusiasts and cannot recommend enough. Show details ·  1

Fabulous service by Bailey – I broke a front derailleur cable & needed it fixed quickly. Not only did Bailey at 99 Bikes Burleigh get the job done super-fast, but he also noticed an issue with the rear derailleur, replaced the cable, & now both front & rear are working like new. Show reply

No phone number then no sale – I wanted a new seat saddle. At the checkout I was not interested in joining their Club Membership, but they would not sell the seat saddle to me unless I provided my mobile phone number and no doubt other contact details for recording into their computer system. Capturing a phone number is not a requirement for warranty purposes or the issue of a tax invoice. I purchased elsewhere without the need to supply my phone number

Happy to sell new items but don’t expect after sales service – Purchased new bike. Recieved email about bike service shortly after purchasing. Dropped off bike at 930AM. Returned at 130PM. Technician advised “Not ready yet just looking for job to do” Left store to grab drink but decided to return and collect bike. Technician taking in 1-2 jobs. Understand Business but cannot believe a bike cannot be looked at within 4hrs when near brand new. Not a bike technician but seems unreasonable. Show details

Brakes Don’t Work Despite Several Attempts By Their Mechanic – 1) Bought new bike and took it home. 2) The brakes locked up so I drove it all the way back to the shop. 3) Left bike with them for repair. 4) Drove all the way back to pick it up and took it home. 5) The brakes locked up again. Drove it all the way back to the shop and left for repair. 6) Drove back to the shop and picked it up and took it home.… Read more

7) Brakes locked up again. Drove it all the way back to the shop. This time I waited. 8) Got the bike home and what do you think happened? 9) Drove it back to the shop and I waited again so I didn’t have to drive back and pick it up. The mechanic did a full brake service that usually costs around $50. 10) Got it home and the brakes locked up. 11) I returned the bike. AGAIN! And requested new brakes. Mechanic said the brakes are fine and they just need adjusting. I expressed dissatisfaction that I had to keep driving all the way to their shop because of these brakes. He assured me they would be fine. 12) Got the bike home and guess what? The brakes locked up again.

Obviously I won’t return the bike to them for a sixth time because that would make me a complete and utter fool. If he couldn’t install them correctly the first, second, third, fourth, and fifth time - why would he be able to the sixth?

Best service – Customer service is really really good. Went in to the store with a list of things I needed and I knew they wouldn’t have them in. Staff very helpful and ordered items in, a week later I’m all done and happy as Show details

Best bike shop Gold Coast – Thanks to the team at 99 Bikes Burleigh for always providing helpful, friendly and prompt service! If you are looking for a new bike to purchase or service/repair on your current bike, head to the team at 99 Bikes Burleigh for professional advice and assistance. Show details

Just Right – Looking to buy an e-bike at a price I found Blair the ideal helper. Conscientious , thorough, thoughtful and, successful. His communication has been good and his attitude very customer focused. Excellent. Show reply

Great Service. Declan always happy to help! – I always feel looked after and that the staff genuinely care about your experience. Staff member Declan at the Burleigh store is always very helpful and polite. Top guy! Show details ·  1

Happy Customer – I purchased an electric bike at the Burleigh store last week. Calab was very informative, friendly and happy to help us with any queries we had .We couldn’t have had better customer service. Love my Bike Show details ·  1

Thanks to 99 Bikes @ Burleigh! – Declan at 99 Bikes in Burleigh offered the best customer service I've had in a long time. He took time and made the effort to show different bikes to help me make a decision and went quite in detail. Aside from great customer service, I could tell how passionate he is with cycling and made me more excited about my new bike. He had some great… Read more ·  1

advice and passed on some good knowledge as well. I am glad I walked into the store and finally got my new bike! Thanks Declan and the Team at 99 Bikes Burleigh!

Fast, efficient and friendly – Was looking for a bigger saddle for my new E bike. Caleb fitted it and I was promptly back on the road. Saved 50% off the quoted price from another store. Cheers 99 bikes. Show details ·  1

Helpful friendly service – Took my 12 year old son in to purchase a mountain bike on a budget. Declan was really friendly and helpful, not at all pushy. Returned today to pick it up and the man who served us was really helpful too and gave my son a lesson on how to change gears etc. My son has been out riding all day and absolutely loves his new bike. Thanks for your help! Show details ·  1

physically challenged – Due to an accident years ago I have a physical disability which makes it challenging to ride a bicycle. Not only did the sales person walk me through the process to help get the correct e-bike for me, he went the extra mile to order and have installed a brake adjustment. Great personal service. highly recommend them Show details ·  1

Great product awesome service – Awesome selection of bikes and the best service. Caleb was full of knowledge and honest, Nothing was too much trouble. I will be returning to purchase again in the future. Show reply

Shopping for a bike – Caleb made my whole experience of buying my new Ebike fun & easy .He was friendly ,polite extremely helpful, was very informative.I am a very happy lady with a new bike. Show details ·  1

Brilliant Service – We went in yesterday to purchase an electric-assist bike with very limited knowledge of them. A bloke named Caleb come and served us and I have to say, he was absolutely brilliant. Humour, honesty and a very relaxed nature. He didn't push anything we didn't ask for and was an extremely helpful staff member. To the management of 99 Bikes, Burleigh, give him a big thanks form us and a pay rise! Show reply

Great service – My wife took her mountain bike in as we had chain and gear problems with it. The boys assessed the problem advised and quoted a price for the job. They also said they were aiming to have the bike ready for pick up later that afternoon. Well the bike was ready for pick two hours after she dropped it off and the price for the job came in less than… Read more ·  1

quoted. We have always had great friendly service from the team at Burleigh. Great service from a great team. Keep up the great work team. Regards from a very satisfied customer.

Great service – Declan was very nice and helpful, assist me in finding what I wanted very quickly Show details ·  1

Great store! – Great customer service and a wealth of knowledge. Always a pleasure going in there. Keep up the great work folks Show details ·  1

Bike Service – I found the "check in" process very thorough with a review and suggestions on bike components that may need to be replaced Show reply

Awesome service and perfect bike – I walked into Burleigh store needing a bike to commute to work but I was confused and overwhelmed about right type of bike I should buy as an entry level rider. Declan was fantastic he was knowledgeable, helpful and genuine. Declan spent the time and worked through options available and sold me the perfect bike along with all the necessary… Read more ·  1

accessories I needed. I couldn't be happier with my purchase and Declan's excellent customer service. Super excited to get out there on my new bike. Thank you Declan you a star.

Only place i go to service my bike – Title says it all. I actually bought my first new mtb from them. 2015 norco sight. I hardly need to go in but when I do its always good service and like they are old pals. Staff awesome! Show details ·  1

Professional, helpful service – Dropped in to the 99Bikes Burleigh shop to have a look at the 2022 Cube ebikes. I was impressed by the Cube bikes and also by the service I received from Caleb who was extremely helpful, knowledgeable and pleasant to deal with. Great experience! Show details