99 Bikes QLD, Capalaba

Nathan 99 bikes capalaba – Still waiting for Nathan to get in contact with me so that we are able to come to a resolution, more promises....no response let alone resolution

Very professional and efficient – From dropping off my bike for a service to pickup, they provided great service, clear explanations. Excellent to deal with. No nonsense. Show details

Do not stand by the products they sell! – DO NOT STAND BEHIND THE PRODUCTS THEY SELL! After purchasing an electric scooter from them just over a year ago - and needing an inner tube changed - only to find out that they can not do this???!! I had to take it somewhere else for assistance? ……. And cost close to $1000!! Still not happy about this situation

The team is 10/10 and always helpful – Have had an ongoing issue that has required investigation and the team has been nothing short of great. Attempts to identify and fix the issue I have been having has seen the guys go above and beyond to assist me. Show details ·  1

1st service and gear adjustment – I picked up my bike after it's service by Steve and it rode like a brand new bike, the adjustment to the gears was perfect and the gear changes are now smooth and instant. Brake adjustment sorted out those issues also and repositioning of handlebars on the extension solved my sore neck issues. The bike was as clean as it was on day of purchase. well done Steve Show details ·  1

Friendly, Organized, efficient – I purchased a new bike in Dec 2016 at the Capalaba store. Over the 7 years all my services on the bike, advice or any related purchases have been at the Capalaba store. The staff are informative and helpful. I have just had my bike serviced (Standard Plus Service) by Matthew who was excellent. Thanks for caring. Cheers Pete Show reply

Paid for and ordered a bike that has not turned up yet – We purchased 2 bikes on April 22nd with the second due for pickup within the week. It's now been 2 weeks and no news from the team at Capalaba when it will be available despite 2 phone calls to them. Disappointed that there has been no follow up.... Show details

Not happy – Took my sons Merida Mountain bike in with broken brake “lever” nothing else, paid $38 for new lever and gearshift in one, had intentions to do myself but was quote it would only be $40-$60 for them to install “just brake lever “ picked up this afternoon and price was $140 …. That’s nearly $180 for a brake lever, I have just serviced my sons rmz250.. new plugs , filter, oil and tune for $10 more than a bicycle BRAKE LEVER WTH????

Poor product kids bike and poor service – Poor product. Bike for 3yo had pedals that were extremely stiff making it difficult and uncomfortable to ride and subsequently unsafe to ride (due to the distraction) He subsequently rode into gutter drain hole. Poor service: The staff said the bike could NOT be adjusted; that it will wear in in time (I have heard the grease cant be very viscous… Read more

until it spreads around). No other solution was offered; the boy (or his parents) will have to wear the grease and pedlas in. In the meantime, the little boy can hardly ride the bike. I will be looking at our consumer rights.

Fantastic service from Jessica – Jess made the entire process seamless and next level of customer service She engaged with my grandson and made him feel so special Will always return fro Jess to sell us a bike Well done Jess Show details ·  1

First Free Service and Safety Check – The service had a slight delay, however a 99Bikes Gift Card was given to me to make up for this. The Service Technician (Mike) was very knowledgeable and gave me great advice. Show details ·  1

The perfect bike – To day I picked up my Damon foldable bike. The help I received while looking for “ the bike” was amazing. I can truly understand the slogan “The Worlds most approachable bike shop” After fitting me out with the right bike , had a trial ride , I was able to pay a deposit and leave bike there while I looked elsewhere . I didn’t need to … If you need a bike, or help with your bike head to Capalaba , for the best service ever Show details ·  1

Very happy with service – Nathan was very helpful and spent time with this novice rider. He helped with our decision making, gave us a great deal, and taught us a bit more about bikes along the way. Cheers! Show reply

Excellent customer service – I was struggling with pumping the tyres on my new bike with the slender value. They were so friendly and helpful at the shop showing me how to do it. Each time I have visited I have been overwhelmed with how knowledgeable and helpful the staff are. Show reply

Fast and easy – First time I've bought a brand new pushy since about 1999. I did some online research, found what I wanted and headed in store. Troy helped me out and gave me some hints and tips while checking the bike over. Didn't try and confuse the situation, offered some extra bits and pieces, which Ive decined for now. Got me a bike that I reckon I'll be… Read more ·  1

happy with for another 25 years. And if I'm not, I know exactly where I'll go to get a new one.

99 Bikes Capalaba.

Professional, good advice and recommendation – Troy good at focusing on what we needed and required and most important is within our budget. we are had good experience on choosing the right bike, accessories and advice that he gave us. Show details ·  1

Great Service - Zach was Awesome! – Nothing was too much trouble for Zach. I'm 6ft 5inches tall so Zach suggested a modification to the handlebar stem of the bike I wanted and now it's perfect. Thanks so much, highly recommend this store. Show details ·  1

Excellent customer service from Brayden at Capalaba – I was very pleased to have been helped out at the Capalaba store today while looking for a 24 inch kids bike. The model I was looking for wasn’t in stock but I was able to get some sound advice from a promising young mechanic named Brayden who asked if I needed assistance while I was browsing the store. He was able to discuss some alternatives and… Read more ·  1

show similar models of the bike I was hoping to see which made my mind up to place the order. Brayden then set up my sales order and lay buy with a bit of assistance from another team member and processed my deposit. It’s excellent to see an enthusiastic bloke learning the ropes and have a great attitude towards customers.

Bike Service – Excellent service , my bike is now humming after having problems with gears. Attentive to other issues and good recommendations made to keep the bike in good running order. Service completed promptly, friendly and reliable mechanics, thanks a lot , plenty of great riding ahead ! Show details ·  1

Outstanding service – Thank you for the outstanding service provided by Caelem. He was super helpful and fitted the new products purchased to the bike. Extremely impressed! Show details ·  1

Waiting time in the store – I arrived at the store and looked around but couldn’t find the item I was looking for . I went to the counter were one staff member was about 5 metres away for me on another computer but had no customer, he tried really hard not to look at me it acknowledge that I was there so I stood there for approximately 10 mins patiently waiting for someone… Read more ·  1

to come to the counter to serve me, in that time 2 other staff members went past me with even asking if they could help. The store only had myself and 2 other customers in the store at the time and they were not being attended to either. I think as it was quite that was very poor service I did finally get served and his service was fine , he wasn’t as helpful with a couple questions I had about my bike but that’s ok

Extremely great store and amazing staff! – The staff are kind friendly and are always ready to help. The store is always clean and in amazing conditions. Every time I get my bike back it even better then I expected! Show details ·  1

Great customer service – Our sales person was so impressive in working with us and our kids. They were very excited and noisy, but he showed no hint of annoyance. He was patient and kind and helped with all their questions. Show details ·  1

Great staff and honest – The guys where very helpful. Took time to look at my bike straight away to hear my concerns, a rough estimate of what was required to fix it, collection estimated time was spot on, Show details ·  1

Service unbelievable so happy – The lads down in 99 bikes Capalaba are absolutely fantastic what a great bunch of lads caelem from the minute I walked in the door was so helpful and he found the right bike for my son so so happy with the service this is my 5th bike I have bought from them thank you again lads Show details ·  1

Seamless experience – Really helpful and friendly staff. I walked out of the store completely set up with bikes for myself and 3 kids. It was a seamless experience and I felt really comfortable there not having any knowledge about bikes or what I wanted or needed. Caelum went to a great effort to ensure that everyone got something they wanted and that was right for them. I got great prices for the end of financial year sale and am so happy with how it all went. Show details ·  1

Service experience – Always a good happy vibe in the store. Staff are happy to help and knowledgeable. Nothing is ever an issue. Show details ·  1