99 Bikes QLD, Indooroopilly

Happy customer but unhappy reviewer! – I took my red/black and white Colnago bike into 99 Bikes Indooroopilly 4068 QLD on Sat 7/7/24 and a number of staff helped me. Maybe the main person was Kadel (not sure of his name)? He fitted new tyres and tubes to my bike and then did a few things like lubricating my gear levers, giving the bike a quick clean and other little jobs. They did not… Read more ·  1

take a long time but made a big difference to the bike which I had not ridden for probably 5 or 6 years. I am lending it to a friend from Colombia who doesn't speak much English and would not have been able to ask for these jobs to be done. I was not charged for these jobs - only for fitting the tyres and tubes. I was very impressed and hope you are able to track down the staff member who did this for me. My name is David - I am a member with phone number 0401 990 792. Many thanks. I don't know how to attach my emailed receipt in the "Attach private proof of purchase" but my purchase was on Saturday 7th July and the invoice was for $140 for 2 tyres and tubes. - very happy! [not sure if I have done the review correctly - it's a bit hard to follow for an oldie like me!] Hours later I received an email about submitting my review. Before I retired from work I was the head of IT in a number of very large organisations. I have to say that the review process you have is the worst piece of software I have seen for a very long time! Not anything like the excellent customer service I received at your Indooroopilly store! I suggest you have the review process completely redone.

Walked in around 10am as had forgotten to take in for service and repairs. My bike was serviced and repaired that day – Super efficient, helpful, happy staff who were more than happy to help me out. Show details ·  1

Terrific service – Harrison at the Indooroopilly store helped me today with my purchase of a JetBlack Volt V2 Smart Trainer. He was extremely helpful- thanks. Show reply

Outstanding service! – I would like to commend the workshop team for helping me to get the right parts to fix the gear cable on my bike. They attached the connectors from the old cable without asking. Genuine great service. Will be returning here in future. Show details ·  1

Helmut Harry – Just purchased a helmet from Harry who was attentive, knowledgeable, efficient and pleasant. Made reasonable suggestions to fit my level of use. Good work Harry. Show details ·  1

Great advice, friendly service, competitive prices – Quick service, took time to understand my needs, came up with good options, prices very good Show reply

Excellent service – My partner and I both bought e-bikes at the Indooroopilly store on Boxing Day. We were assisted by Harrison. He provided excellent and knowledgeable service to us both, and then excelled by delivering both bikes to the Sunshine Coast where they were to be used. he has told us he is relatively new to the 99 Bikes team. He is definitely a keeper. Thank you Harrison. Show details ·  1

Awesome customer service, great bike! – Went into 99 Bikes Indooroopilly this morning. James helped us out - best customer service! James patiently accommodated all our requests to customise the bike to suit my son; he took the time to kindly show my son around his new bike; and then he helped us fit the bike in the car to save us a second trip. What a champ! Show details ·  1

Great service – Service was great, price was a little dearer than an online store. Show details ·  1

Professional mechanic – A quick 2 minute adjustment fixed the motor on the ebike. Very professional, no cost. Show reply

Awesome! Kadel and Tom were very knowledgeable. in and out in ten minutes!! – quick and efficient. No hassle, in and out love this store Show details ·  1

Thanks Max – Max was very knowledgeable helpful. Thanks for the trial of the ebike as well. Show details ·  1

Customer Service – What an absolute pleasure to be served by Max at 99 Bikes Indro. He helped me solve an issue with cleats. Was going to get some Shimano but after a chat decided on the new Speedplay cleats as I had both types of pedals available. His welcoming approach will encourage me to return to 99 Bikes Indro for my purchase. Thanks Max!! Show details ·  1

Helpful – Bought an e-bike from Kyle he was very helpful and answered all my concerns to my satisfaction Show details ·  1

Great service - perfect, in fact! – I called in to 99 Bikes Indooroopilly shop at 3.35 pm on a Sunday afternoon, and rode out on my new Pedal Comet e-bike at 4:15 pm - amazing for a 75 year old who just called in for a look, and who hadn't ridden a bike since 1964!!! Service was above & beyond. Show details ·  1

Very professional bike maintenance service by Andrew – Andew was friendly and provided options to help fix my bike. He was proactive and was able to provide immediate help to get me operational again. A big thanks. Show details ·  1

Exceptional service over and above the norm these days – My wife Robyn and I dropped in just looking at 99, Indooripilly and were greeted by Max and the staff. I have been in sales in my own business over 38 years and Max and the team, with all of there experience were so helpful with selecting the right bike, setting bikes up, giving test rides and giving advice on accessories. If all sales staff in… Read more ·  1

all businesses were like these blokes,those businesses would top the sales figures nationally in there field. I highly recommend anybody looking for a std or e mountain bike to take the extra effort and see Max and the team at Indooripilly. Well done guys.

Got a great Yikama bikerack and saved $ – Most helpfull at 99 bikes indro - gave me plenty of options and were very knowledgeable, service fantastic Thankyou Show details ·  1

New Bike Purchase – Went in store with an idea of what I wanted and was given all the options and helpful tips and advice as well as test riding 3 different bikes to help in my decision. Show details ·  1

Quick mechanical service, very helpful – Mechanic helped me out quickly so i didn't have to walk home. Very helpful. Thanks! Show details ·  1

Very Helpful and Great Service – My son and I would like to pass our big Thank You to Luke! He helped us to chose tyres that needed for the bike and demonstrated how to do it! Luke was amazing, knowledgeable and very helpful! Thank You Luke! Show details ·  1

Can't use online vouchers at retail – I had on online voucher for 99 Bikes and dropped in to my local store to get some stuff. After finding everything, I went to the counter to pay and was told that I couldn't use the online voucher at the physical store. So I went home and ordered the goods with the option to pick up at the physical store.... Everyone at the store was good (and apologetic) what a waste of time.

Great Service – Just a quick note to pass on my thanks to the 99bikes team for servicing my old bike. Wonderfully informative, knowledgeable and genuinely considerate, with everything fully explained and detailed.....just fantastic....thanks. Show details ·  1

Another helpful and perfect purchase – Checked prices of a replacement 6/7speed derailleur online, visited store to avoid shipping hassles. Treated like a valuable customer, and given great advice. Thank-you. Show details ·  1

Fixed in a jiffy! – Dropped bike off for some lengthy repairs. Quick turnover and when I came to pick up the bike, had a helpful bike mechanic help out with some additional work on the spot. Not stingy with time nor equipment. Thanks Tim, had a ride today on the trainer, real smooth. Show details ·  1

Tires popping out of rim – Saw Thomas today because of a problem of tires popping out of rims. He told me the root cause of the problem which is a defect. He also took back a new unused tire, which was part of a batch of tires I had purchased several years ago at his shop. He then replaced it with another tire free of the defect. Great service! Show details ·  1

First time on a road bike – Sam is the man there, helped me out with my bike & gave me lots of advice, tips when riding a road bike. First time trying it out & definitely made my experience there worth my time I will be back for sure thank you again brother Show details ·  1

Great, quick service, helpful staff – Took my child's bike and it was fixed straight away. I was happy to leave it but the mechanic at the workshop did it on the spot. Good store overall. All good. Show reply

Excellent customer service – One stop shop for most bike needs. Knowledgeable and courteous staff. Very helpful especially today when I made a return under warranty. Show details ·  1

Impressive service – Thanks to Clare for a wonderful knowledgable speedy service on my bike the other day. I was really impressed with the extra attendant effort she went through. Show details ·  1

Click and collect – REALLY helpful staff. Went out of their way to make sure I got the only pair of Xtrainerz in store and helped with documentation so I could register. Dealt with Max, then Tom....both really accommodating. Thanks "guyz". Linda Show details ·  1

Such great friendly service – Needed some parts for a second hand soon bike. Christian was incredibly friendly and efficient and found what we needed and fitted them quickly with a smile (behind the mask lol). Prices were great too. Perfect shopping experience! Show details

Terrible customer experience and no refund – Here's a timeline of the absolutely abysmal customer experience I had with 99 bikes Indooroopilly. Note: The bike has not been crashed, had the derailleur bent by me, or mishandled during transport to and from the shop (On a bike rack, with the derailluer on the outside) September 2020 - Ordered a Merida Big 9 200 and was told it would be ready… Read more

by the end of the month (This was a large part of why I went with 99 bikes, as the bike was going to be in stock, when other bike shops freely admitted it would be months before new stock arrived.

Nov 29 2020- With the only communication and updates received were from me calling the store, the bike finally arrives. The guy behind the counter is only interested in my money, doesn't want to answer any of my questions about setting it up for the best ride, tyre pressure etc and just wants me out the door. I wanted to buy a new helmet and some other components, but he made such a poor impression, with his complete lack of interest, that I decided to get most of my stuff online. I left the store feeling pretty damned unvalued, as a customer.

Dec 11 2020 - On the third ride on this bike, doing commute from work (~25 mins) as I approached my house and climbed a hill, the rear derailleur snapped and went into the spokes. - Took the bike in to get it replaced, was told it would be ready within a week.

Feb 10 2021 - After 3 months in the workshop, again with no communication, apart from my phone calls requesting an update, they put an interim derailluer on the bike. When I picked it up, was told that it's not the exact derailluer and there is some grinding that's occuring, but it's fine to ride and it doesn't matter if it gets ruined, because it will be replaced anyway.

Feb 10-18 2021 - The grinding gets really bad, but I was told to just keep riding it and I needed it to get to and from work.

Feb 18 2021 - Again, riding my bike home from work, the derailluer snaps, locks up my back wheel and nearly gets me hit by a car, as I was crossing an intersection. Called the store and advised that at this point, I want a refund.

Feb 20 2021 - Took the bike into the store and was told that because it's a shimano part, they won't do a refund. All they can do is fix it, or offer a trade in value (80% of what I paid). They kept accusing me of bending it, as "That's the only way it could have happened". More like a very poorly tuned derailluer, done by shoddy workmanship. The store manager was incredibly condescending, inflaming the situation. I was very upset. I took them through the timeframe and emphasised just how upset I was, as by this time, I was supposed to have had the bike for 6 months, yet I've only had it for a combined total of about 3 weeks and been able to ride it 7 times. They didn't care and were incredibly condescending, again telling me they won't give me a refund.

Note: This bike has not been crashed or mishandled during transport.

Needless to say, I will never shop there again and will warn anyone and everyone I can to stay clear of them

I needed a bike for personal and professional use – I needed a bike and left with a great bike and narrowly avoided the big storm that was coming. Bike had few dints on it which was the only disappointing thing about my experience. I had a great chat with the nice man for about an hour or longer while the bike was made ready for me. They replaced the bike stand and went to great lengths to make… Read more

sure the bike was good to ride. Only thing I didn't get was a bike basket as the one they had didn't fit the make of my new bike. I'm glad I went to 99 bikes Indooroopilly and would consider going the extra distance for another good experience.