99 Bikes QLD, Ipswich

Tim from 99 bikes Ipswich was a great help with rebuilding a rear wheel – 965032-Timothy from Ipswich was brilliant help after I destroyed a rear rim on my ebike. He had a replacement wheel in stock and was good enough to transfer my cassette over to my new wheel. Show details

99 Bikes – Use a good you treat the customers good and I think 99 Bikes the best I like them I am happy with their service they are coin they treat the customers good they explain what you need and I am very happy with that and excellent Show reply

Tim is the legend – Tim helped me for 2 days as I couldn’t find a good size mtb for my partner He is so knowledgeable and best to deal with and all other staffs are so good , Show details ·  1

Manager Tim.. 10/10 for service – My names Jayden Thompson i bought a normally extremely reliable norco emtb that did sadly have some serious issues ( rare but happened) TIM went above an beond to help rectify the issues, I was very cranky but the service an helpfulness of Tim was second to None ....... an even when raced with a cranky customer he Tim's customer service was EXCELLENT..........HIGHLY RECOMMEND..... THANKS HEAPS .... Show details ·  1

Purchased a new item, received a used one – I recently ordered a car rack online and went in-store to collect it. Upon opening the box, it was immediately clear that the item was used. There was visible dirt and mud, including noticeable tire marks on the frame, mud around the bolts, surface rust, and scratches on the top tube securing bar. Additionally, the assembly bolts were loosely… Read more

packed in a generic postage satchel, with none of the original protective packaging present.

Given the condition, I promptly repackaged the item and returned it to the store for an exchange. I’m extremely disappointed that a used or open-box item was being sold at full retail price without disclosure. This experience was a complete waste of time and showed a clear lack of consideration for the customer.

I wouldn’t recommend the Ipswich store to anyone – Staff were very rude. As a female going into the store asking specific questions after restoring an old cruiser bike they shrugged me off and told me to not waste my time and to just buy a new bike. I wasn’t interested and after multiple attempts for asking for help I wasn’t satisfied. I went to another bike store and they got me exactly what I… Read more

wanted and more. It’s disgusting how I was treated and as a paying customer and a member of the rewards program I am not recommending this Ipswich store to any of my friends and family.

They are the worst a building prebuilt scooters – I got a mpg team pre build I wish I never made that decision because the staff that assembled the the scooter must have been on something becouse the bearing was subbed up the bars and It had parts form a mad pro if you want a scooters do not go to 99 bikes Or buy anything from them for that matter

Great shop, all the staff are friendly and helpful – I came in recently and Madison served me. She was confident, polite and easy to work with, and best of all, she always had a big smile, which made me feel relaxed and happy. Show details ·  1

Great customer service and knowledgeable staff – Tim from Ipswich 99Bikes helped me choose the correct bike for my needs, gave me a great price, and organized everything along the way. He even called me and delayed the bike being delivered because he wanted to personally inspect the bike and make sure I'd be happy when it was delivered ... outstanding service!! Show details ·  1

Excellent service – What impressed me the most was the level of expertise and guidance provided by the staff. They took the time to understand my specific needs and preferences, offering valuable insights and recommendations. Show details ·  1

Great to deal with – Rang the shop as had trouble with the gears on my electric bicycle. person I spoke yo was pleasant and helpful. When I arrived they listened to me asked pertinent questions and gave a me a breakdown on costs. To my amazement they proceeded to work on it straight away and I got it home the same day. Prices were reasonable and the technicians were patient and knowledgeable, Very happy with service. Show details ·  1

Excellent service – Thanks Ivan for fixing my work/commute bike. Not a big job I know, but I appreciate the time taken and care given to it. Also thanks for the help and advice on the tubeless valve stems for my gravel bike that also worked out well too. Regards Darrian Show reply

Awesome experience – I went into the store to look at e-bikes. The gentleman that served me was curtious and very helpful. He answered all my questions. I walked away with a smile on my face. Thank you. Show details ·  1

Attention was prompt, helpful, and friendly – Whether it's an enquiry or a purchase, the staff at Ipswich have yet again been thorough. The options for a mirror were explained, as was the process to attach it! From start to finish, the customer is important regardless of how much money they are spending. We'll done Ipswich! Show details ·  1

Amazing service – Terrific assistance, they helped me find exactly what I wanted. No hard upselling or heavy sales tactics just great, honest service and a pleasure to do business with. I will be using them for all my needs including servicing the bike. Show reply

Always easy to shop with – 99 Bikes may not always be the cheapest but probably have the best quality around town. Tim the team leader is warm and welcoming and will go above and beyond to look after his customers. Whenever we attend 99 Bikes the transaction is always smooth, quick and pleasant. No waiting around for service.Tim has always been a great help to us and an absolute credit to the team at Ipswich 99 Bikes. Show details ·  1

Christmas Bike – Tony was excellent - very knowledgeable and took his time to explain various features and opinions on value for money closely suited to the buyer. Great purchasing experience. Show details ·  1

Great service – Thanks for going the extra mile. When spokes for my ebike weren't available you actually made them! A virtual rebuild of my wheel. Couldn't be happier Show details ·  1

Awesome service – Tony gave fabulous service, very friendly and helpful. I never felt rushed or pressured, had all my questions answered. Ive come away with my new bike and highly recommend this store to anyone wanting to purchase a bike. Show details ·  1

Great service – Thanks Tim for excellent customer service, the tyres are great and you swapped them out for me there and then. Much appreciated. Show details ·  1

Tim was amazing – I went in looking for a bike for my young daughter and Tim was amazing. He took the time to get to know my daughter and ensured we left with the perfect bike and helmet. So warm and welcoming. Thanks Tim Show details ·  1

Great service – My experience with Brayden at 99 Bikes Ipswich store was wonderful. He was very understanding and helpful. I would recommend visiting this store if you are looking at purchasing a bike, or anything to do with bikes. Show reply

Excellent customer service, happy to invest my hard earned money into this store – This may be a long one, more relevant to 99bikes corporate than anything. On the 3rd of May, I collected my bike that had been serviced at the Ipswich store. It was pretty extensive, replacing a crankset, cables, fluids, brake pads, lots of stuff. In total it was about $430 worth of work. The team were great to deal with, the process was easy… Read more ·  1

and pickup was easy too. Months prior I had seen the workshop technicians to get a quote on the service and they gave me the best way to get it serviced in the most cost effective manner. Normally I’m a bit skeptical, especially big chain franchises, but I later learned this was genuine.

After I had taken my bike home, I took it out twice for a lap around the block. It wasn’t until the Sunday that I took it for a decent road trip. I had made it about 5km from home, when I noticed the left crank arm was getting wobbly. I stopped, checked it immediately and noticed it was loose. As I didn’t carry the tools with me or really have the proper knowledge to fix it the only option was to cruise home. Within 100m of cruising back the crank arm had vibrated out the bolt (rolling on flat ground concrete bike path) and the crank arm subsequently fell off. It was a long 4km walk home from that point, however it wasn’t until the Monday that I could see the team about it.

I took the bike in to the store at 8am the Monday morning, I was met by Matthew (in case it’s the wrong name, he was the older gentleman with salt and pepper hair) who blew all of my expectations of customer service out of the water. I figured benefit of the doubt was a good approach, because parts fail, things happen, but what matters is how someone rectifies it. This is where I was blown away.

Matthew, took it upon himself to replace the crank arm immediately, conduct a full check of every bolt on my bike. He then went above and beyond to test out the tuning of my front derailer as it wasn’t quite working correctly. Throughout the whole process Matthew did this while keeping the customer in mind, providing a great experience as I did not once feel stupid or like I was trying to rip someone off. Which is the sign of an absolute professional and I really appreciate these days.

The professionalism of the entire team is beyond anything I’ve seen since having my bike serviced at the local and only bike shop in a country mile elsewhere in Australia. The customer service, quality of craftsmanship and follow up to ensure quality has left me with a strong feeling of faith in the 99bikes Ipswich store.

As a result, corporate take note, of my own volition I was in need of a new helmet. Instead of looking online for the cheapest option, I decided to purchase one then and there with Matthew. Because I believed that quality of service provided at this store on multiple occasions deserves strong investment to keep a good business going.