99 Bikes SA, Modbury

Buying first mountain bike in many years – The staff member was informative, helpful and knowledgeable. He helped to understand everything I required and simplified the whole process. Show details

Modbury SA 99Bikes – My experience with Gabriel at 99Bikes Modbury was nothing short of outstanding. He took the time to understand my cycling needs and recommended two Velectrix Ascent Pulse 29 bikes that perfectly fit mine and my wifes requirements. Gabriel's in-depth knowledge and friendly demeanor made the buying process effortless. Show details

Zero understanding of customer service – Dissapointed after purchasing two brand new E-Scooters for work (fun way for office staff to commute between buildings 1.5 km apart), unpacked them, one had a broken locking clip, returned it less than 24 hours later, but the shop refused to exchange the item. Has to be logged as a warranty claim, even though the product was never even used. So… Read more

in order not to compromise the experience of my staff (looking forward to having a scooter at each office), I had to buy a third scooter, and now mess around with getting reimbursed for the broken one. Can't understand how they can make a faulty product they've chosen to stock and sell a significant problem for the customer.

5 Star Service – Went into store to purchase tyres, grips, pedal and gloves for sons mountain bike. We were greeted as we walked in then asked if we needed help within 30 seconds. The gentleman helped us with our options of tyres and all other parts. Very knowledgeable in all areas. Answered all our questions and gave us many helpful tips thoughout the experience. Very friendly service. 10/10 great job guys! Show reply

Mechanics service – Had my bike serviced by a delightful young gentleman called Louis. His customer service is above and beyond what I would have expected for such a basic bit of work. No problem seemed too hard and he clearpybwanted the best outcome for me and that really came through. I think if I asked him to build me a house he probably would. 11/10 He deserves a promotion Show details ·  1

Good custumer service – Rang to enquire regarding faulty bike light that was still covered under warranty; spoke with one team member that advised me to contact the supplier directly; I did this however realised that the supplier would not get back to me for a number of days due to NY celebrations et cetera. I rang back, and asked again, and another team member said they would exchange it. Perhaps the initial team member would have benefitted from knowing this. Show reply

Terrible – I went to 99 bikes modbury to buy a new tube for my daughters dk micro 18" bike. After alot of messing around on the computer and attempting to pry the tyre off from the rim, without success, I left empty handed and was told to look at ebay for tubes as they did not stock them or even have them in their data base.....(even though thet used to sell… Read more

the bike in question). I then went down to My Ride at Sailsbury who not only had the tube in stock but quickly installed for me on the spot at no extra cost. Avoid 99 bikes.

Checking over bike – Didn’t even check the front breaks Got bike home to find out they wernt even working Left old bell that’s broken on the bike even though they put a new one on the other side Show details

3 weeks sitting out back waiting for parts – Put bike in for service and brake fix, bikeless for almost 3 weeks waiting for parts store never ordered.... took bike to another store,....fixed and done same day Show details

effectiveness of bike service – the service of my road bike was excellent, time frame was great, and the cost was very good. I am very happy and feel much safer on my bike now that the rear wheel has been repaired and brake adjusted as part of the service. Show details ·  2

The best customer service!! – A huge thanks to Gavin, who made the entire process a breeze. Purchase was easy, pick up even better, brought the bike out to the car so my son wouldn’t see it. Show details ·  1

James from 99 Bikes Modbury – I was looking to buy a BMX for my son’s 10 Birthday. James not only understood what I was looking to achieve as a parent but also visualised my son’s requirements and capabilities. James perfectly matched a BMX to my son for him to safely and rewardingly build a BMX lifestyle like I did at his age. Thank you James, your passion and professionalism was much appreciated. Show details ·  1

Amazing price for what you get – Loved the service and the detailed description the staff gives when explaining what they have done. 10/10 and will definitely be returning. Show details ·  1

Fantastic customer service! – Went to 99 Bikes Modbury for a new bike rack, the customer service i received was fantastic. I was shown multiple products not just the high end ones with lots of info given for each. I wasn’t rushed or pressured into a decision and when I purchased my products it was made affordable for me. Can’t fault the experience. The products is exactly what I wanted as well, faultless! Show details ·  1

Love my purchase – Staff member couldn’t help enough, explained exa how to use the product and even carried it out to my car Show details ·  1

Bike’s Heaven! – Gabriel was fantastic, customer’s service is off the chart! Very helpful and very informative about bikes. Show details ·  1

Fantastic service – Went back after I got the wrong part, which was my mistake. Part changed quickly and efficiently. All done professionally. Show details ·  1

Sales representative was awesome! – Purchasing our new bike was made a breeze thanks to Gavin at the Modbury store! He showed great expertise and nothing was to hard for him. Amazing service! Show details ·  1

Gavin and the team are super helpful – Have been going to 99 bikes Modbury for a while now, manager Gavin is great and looks after the regulars. Mechanics have been super helpful and very convenient as close to my home. Highly recommend to others and nothing is ever too much to ask. From beginners to serious riders, give them a go Show details ·  1

Great bike – Fantastic customer service and sorted me out with a great bike and accessories Show details ·  1

Amazing customer service – Salesperson, Gabrielle, was incredibly friendly and helpful. Was not rushed and went into detail on how to connect and correctly use items purchased. After experiencing terrible customer service from a local bike shop it was well worth the extra 20 minute drive to 99 Bikes Show details ·  1

Great advice and service – 99Bikes Modbury have been most courteous, helpful, knowledgeable and competitive. They are an outstanding team, ably led by Gavin. We have purchased 2 Merida mid range bikes here and this is our new bike shop! 99 Modbury have supported us during very difficult times for bike shops in getting stock from Taiwan. Most comforting though is the help… Read more ·  1

with getting the correct size bike, if the one that is ordered turns out to be not the best option 99 bikes will look after the customer. That is worth a great deal! thanks Gavin

Outstanding service provided my James @ Modbury SA – James provided outstanding service & provided really informative, useful guidance regarding bike maintenance. He was also extremely patient with my son & took the time to teach him a bit about his bike while he was working on it. Show details ·  1

Good service – They have always wanted to resolve my issues properly and efficiently and I have received good advice about my bike and its working. Show reply

Same Great Service – Many time returning customer the staff talk to you in non technnical terms explaning what needs to be done to my trike - nothing is ever too much trouble Very happy with standard of service Highly Recommeneded Show details ·  1

Brake Bleed Service – Front & rear brakes on my Sirrus gravel bike required bleeding service. Service Rep Aaron as always communicated thoughtfully re necessity & après his service relatively to his applications & some queries I had. He is a very considerate service guy. Show details ·  1

modbury 99 staff – staff service was very good and bikes on special made it more acceptable. havent seen the email covering the $100 voucher that was part of the discount proces offered Show details ·  1