99 Bikes VIC

If I could give 0 stars I would. Bought a new bike before Xmas. (Roughly and $800 bike on sale down to $500). Bought new pedals just after Xmas at same store. Employee from the store fitted the pedals. Pedal fell off and the pedal had stripped the thread. 99 bikes apparently replaced the crank arm and completed the first free service. since it was… Read more

replaced have been back 4 times because pedals and pedal arms were slipping immediately after the service was completed. Was told it was fixed. Literally rode the bike out of the shop and went back in 5 minutes because it wasn’t fixed. Bike mechanic was told it was still happening and his response was “I don’t f*%king know what’s wrong with it.” Finally fixed the slipping issue after we had left the bike at the store but it caused the gears to make noise and the pedal arms were to creak. Took it back again and was told that my 12yo son was “riding it faster than it should go, and wasn’t greasing the chain often enough.” Also told “chain was loose and it’s not a road bike”. I would have thought the chain would have been check at least when it was brought back numerous times. Then told we had to buy degreaser and chain lube for the bike (upselling). 2 month old bike sounding like a used bike and being told it’s the 12yo old fault. Have bought bikes from Kmart that have lasted longer than this one. Lip service and no accountability followed by offensive language and being told it’s user error. Not a chance I’d tell anyone to go there or ever go back. I’d rather pay to go to another bike store to get it sorted than deal with 99 bikes. They did fix the bike for free over and over but the whole experience was very disappointing

I had a structural issue with my bike: I was able to leave it, go for a coffee and return. Quick, friendly and efficient service and innovative solution that worked for me! So grateful. I will be back! Thank you Show details

Extraordinarily good service. All staff are very skilled and knowledgeable, particularly Carlos, Fergus and Caspian. Caspian helped me today quickly resolving a rear derailleur problem. Full marks!

I had no idea about ebikes but I wanted one, and I read good reviews about 99Bikes so went in. The guy who served me was friendly and low-key, and knew all about them (but didn't make my head spin with too much over-specific expert detail), and he didn't try to upsell me when i said I wanted something simple. I ended up making a purchase that… Read more

day, and got a beautiful bike for a great discount, along with a solid warranty and a package that got me a few very cheap services in the coming year, so I feel really secure I made the right decision. Recommended - big range, no hard-sell, and knowledgeable, nice staff who won't look down on you even if you are a complete newbie to ebikes.

Booked my bike in for service and after paying $159 there was hardly any difference to the brakes, chain, lost screws, tyres. Very disappointing as they used to be terrific. Show details

No staff help – Called in today looking to purchase some cycling pants . No help from staff . One other customer in the store . Walked out went elsewhere , Trek much better service .

They make you pay when they get it wrong – I bought an expensive bike. They said they didn't have the right lock in stock and their supplier were out of stock, but if I got it somewhere else they'd install it. They even wrote it on my purchase order. I got the exact lock they'd recommended online and went to have it installed. It didn't fit. They'd misadvised me, they did have the correct… Read more

lock in stock and fitted it. They charged me for the new lock and said the $115 lock i'd bought was now my problem. The staff were friendly, but they wouldn't take any responsibility. They said I should not have believed the staff member who advised me.

I have never bought a boke from the store but I have bought plenty of parts for the bokes we own. We own about 20 bikes ranging from very young children to adults. The customer service team are always friendly and helpful. If I just want a nut they aren't looking for a way to turn it into an expensive transactions. The only reason I haven't… Read more ·  1

bought a bike from the store is because all the bikes we own were purchased second hand or left of the side of the road for council to take.

The staff are also very helpful in providing advice on how to fix a bike we find or someone gives to us.

I think the store and the way they are run is exceptional. Also, it appears as if the staff actually know a lot about bikes.

Had a pleasant experience shopping there and being served by Daniel. I didn't feel rushed with making my purchase or felt like the purchase had to be made. Very friendly and approachable employee and had a good chat and laugh, nothing was too much trouble. Overall 10/10 for customer service combined with price matching and overall friendliness. Show details

Charlie from the Blackburn Bike 99 team was fantastic. He knew the issues of my derailers straight away, gave me several options and fixed my MTB on the spot. Very professional and got my bike and the kids' bike back on the road. Thanks heaps!!

Highly recommend – The support & guidance I received from Patrick was brilliant. He was patient, friendly & knowledgable. I highly recommend 99 Bikes Blackburn. I have always been impressed with the service.

Fantastic service – 99bikes was so accomodating in providing communication for the bike i wished to purchase. I was very impressed with their profressionalism and kindness. Nothing was too much. My bike was adjusted according to my height and all other adjustments made accordingly. Great service. Thank you all so much 99bikes.

I wouldn’t trust their servicing – A little mixed about the store. They were very polite and helpful and I purchased a $6k e-bike (MTB) which has been great, but I have only covered 100km on it thus far, so a bit early to be 100% certain. The thing that irked me about the shop was that I specifically asked if the bike could be setup to ride away for my weight (sag etc setup). … Read more

Sure they said, come back in 30 min and it will be done which appeared like outstanding service…however.

Seat post and bars not tightened, suspension setup for someone that weighs 50kg, sag was well over 40% when I jumped on, tyre pressure low and gears not quite right. Clearly the bike had nothing at all setup other than fit some pedals that I purchased along with a water bottle holder.

I expected a bit more for a $6k bike, esp when you look at what you get for your money. I can only imagine what the markup on bikes must be, but surely enough to setup the bike properly. A local store (not 99 bikes) seemed far better, however they did not have the bike I wanted at the time. I’m now thinking I should have gone with them anyway.

Awesome service and great range of bikes – Friendly staff with a great attitude and fantastic service. Purchased two mountain bikes for my girlfriend and myself and the guys there helped to take the time in choosing the right bikes for us. Had a small issue with my bike and they sorted it out right away the next day and we couldn't be happier with our bikes. Definitely going back for any future needs! Show details ·  1

Great Service – As always the guys in the workshop are fantastic. I had a slow puncture yesterday the guys replaced the inner tube and I was back on the road within 10 minutes. Thankyou !!!! Show details ·  1

Top gun Jack knows the experience and sets up the bike for that experience – Jack is a gun mechanic, and I trust his judgement and his professionalism. The bike is in top condition after his work. Show details

click and collect is slower than temu – The shop staff are helpful, but… the click and collect from their website takes more than 2 weeks (slower than temu!). I ordered the wrong shoes size, and the exchange has been taking another 2 weeks and they are not ready for collection yet. So, it has taken more than 4 weeks since I ordered my shoes through click and collect. The shop staff said that they can’t do anything since they are being dispatched from warehouse. Show details

Prices good, plus great service here! – They are the best. Jonno always take care of my bike and its problems. Service is fantastic, the prices are great. I come here first before I check online. Prices are just as good, plus you get great service here. Show details

Great customer service – Had a rear tyre replaced by one of the bike maintenance team members. I received exceptional customer service. I thoroughly recommend 99 Bikes for parts and services. Show details

I’ll be shopping here again!! – I drove down from Bendigo and was warmly greeted by Brant as I entered the shop. My enquiry was acknowledged straight away and I was taken to a suggested bike. It was perfect for my needs and all my questions were answered happily and respectfully. It was no problem to take it for a test ride, even though it needed some preparation. When I came… Read more

back and pointed out a slight problem it was rectified immediately. The whole experience was most pleasant and friendly, the worker who served me was just fantastic!!

E Bike pick up – They were slow on getting my complete order together However they were great with setting up my bike rack on the car and going over the bikes Great job johno Show details ·  1

Knowledgable & great customer service – Brilliant customer service, knowledgable, great problem solving, friendly & polite. I will be a regular customer in the future ! Show details

Fantastic service – Absolutely fantastic service by Max at the Bayswater store with some last minute fixes to my eMTB. Truely went above and beyond with attention to detail and customer service. Show details ·  1