99 Bikes VIC, Bayswater

Very highly recommended – Andrew and the staff were very approachable, helpful and friendly. Nothing was too much trouble for him, and he answered all our questions. Show details ·  1

Max is a star performer! – I was met by Max as I entered the store, he immediately remembered me from 2 years earlier. I asked him to help me get my bike out of the boot, no problem! The service of my bike was elite. The advice, caring and passionate. Top job Max. Thanks. Show details ·  1

Excellent service – Excellent service from staff who took the time to explain all details of the purchase and assisted us to load the bike onto our bike rack. Show details ·  1

During the sale, they are amazing...but if you have a problem after the sale, don't expect the same service! – I bought a bike for my son, spent $800. The service amazing! Took the wheel off and put it in my car. During that 1st week, there were noises and brakes were tight so I called and took the bike back down. Parked right out the front just in front of the door. Went inside and told the staff why I was there. "Just get the bike and bring it… Read more

in". Ok so clearly not the same service. I get the tyre and the bike and bring into the store. Again staff "Just take the bike down there" and points to the workshop. me "so your not going to help me carry it down". "No just take it down there". WOW The nice bloke from the workshop helps me bring it back up to the front of the store and when starts looking at it, says to another staff member "I don't understand how they let this bike go out like this" WOW. This shop definitely only seems to worry about money coming in and nothing about what the customers are getting or how they treat them once you have spent your money! I should also add that my friend who bought a bike from this shop also had told me this about the shop. Great service when buying but if you have a problem, they are shocking! I really should have listened to my friend!

Shocking service – Ordered a bike in oct for a birthday in November was guaranteed delivery in early December bike didn't arrive till February never received return phone calls about this matter ever. Constantly had to chase the shop was assured I would receive relevant compensation. I will never buy a product through 99 bikes ever again completely incompetent staff and will never recommend for anyone.

Atrociously Overpriced – Water bottle, simple bottle holder. Two lights. $70. Feel sick to my stomach i went through with transaction in hindsight. Go ANY where else. Kmart and so on. Everything is just overpriced and even "discounted club price" is still atrocious.

Fantastic service – Absolutely fantastic service by Max at the Bayswater store with some last minute fixes to my eMTB. Truely went above and beyond with attention to detail and customer service. Show details ·  1

Positive customer sales and service – Sales guidance was not pressured and available test rides of bikes were a good option. Following the subsequent purchase of an e-bike, 'walk-in customer' assistance was promptly and amicably provided in clarifying minor queries. A requested personalised 'modification' to the bike was looked in to by the workshop, with a solution found and sorted out on the bike. All in all, a positive customer experience! Show details

Friendly knowledgeable staff and great bike service – Would recommend the friendly Bayswater team from 99 bikes they know their stuff and were a pleasure to deal with. Show details ·  1

Fantastic service for a novice rider – Took my bike in for a service and received amazing service from the Tech, Max. Really happy with the result and will be back here again for routine service. Show details ·  1

Purchase experience – Fantastic service, very knowledgeable and friendly. I bought a Cube e bike this week via James and Ric from the Bayswater branch. Love the bike & service Show details ·  1

Great service with instant changeover – When replacing a rear wheel with faulty bearing I was attended to by a fantastic bike mechanic who made the change over to a new wheel in the store with a great outcome Show details ·  1

Great service and friendly sales – Had a chat with Ric who sorted me out with a brand new bike off shelf. Did a good deal for me and made sure the bike was ready to go out the door with tyres pumped and safety checks. Would recommend going in store for first time bike shoppers and anyone looking to getting into cycling. Show details ·  1

Great service & Helpful Staff – I walked into 99 bikes after not having ridden a bike in 20 years and Damien was very helpful. He suggested a couple of bikes and then handed me a helmet and said go for a ride! Now I've ridden the bike twice in three days and look forward to riding it more often, thanks Damien! Show details ·  1

Got the parts needed for an old bike – Went in there to try to find parts for my 25 + yr old Giant mountain bike and Alexander, who served me was very helpful and knowledgeable regarding older bike parts and spent quite a while chasing up whether parts would work for me, which they did. Show details ·  1

Damian and the team always make you feel welcome – When I went to purchase my bike, I made a few inquiries over the phone. The information and the time that I was given made me go into the store that day. Since then, I've purchased my bike, accessories, and service. Every time I set foot in, I'm welcomed and made sure that I know what I'm looking for or if I need help. The support and knowledge at… Read more ·  1

this store are amazing, and I recommend anyone who's looking for a new bike or information to go to the 99 bikes bayswater store.

Genuine mechanical help – Came in with a repair that I started and couldn’t complete. Turned out I did a good job, and despite having a booking for a repair, was encouraged to finish the job myself, with my booking held incase I need it. Turned out I did need it. Could have been taken for a ride on several occasions but was given honest help and advice. And welcome service… Read more ·  1

and support when I really needed it. Max (the mechanic) was awesome and sorted out my problem at the minimum expense to me. Really appreciated his advice and quick help when really needed. Thanks a bunch Max! Now ready to hit the trails on our big MTB trip to Buller. End of the day it’s always hard to know if you can trust a mechanic, nice to know there are those out there who you can be trusted and relied on. Thanks again Max and overall 99 bikes.

Great customer service – Great to have someone take the time and assist selecting the right after market accessories Show reply

Flat Tyre – My wife had a flat tyre, took the wheel in and fixed in10 minutes, great service Show details ·  1

Best service – I just bought another bike from Rick and as always, great service. I really feel like part of the family shopping here. Show details ·  1

New bike for daughter – Ric was a great salesman and didn't push for a more expensive bike. Jst asked what it was being used for and recommended the appropriate bike for its use. I'll go back and see these guys all the time. Great shop, great product's great service. Thumbs up Show details ·  1

Outstanding level of service – Customer service experience A+ Product knowledge A+ Bike servicing A+ Friendliness of staff A+ Best bike store I have been to Show details ·  1

Bought a Merida – very helpful and informative staff (Rick). Not pushy, asked us questions to make sure we were getting the bike most suited to our needs. Show details ·  1

Perfect – Excellent service. Spent time with me making sure I had what I needed Show details ·  1

Excellent customer service, very professional and helpful! – I went in to get a new rear wheel and my brakes to be functional again. In the process, they noticed my crankset was loose, which they fixed up and told me what to look for in the future at no charge. They were so friendly and accommodating, both on the phone and in person. I was told my bike would be ready by Friday.... nah it was done early on Wednesday! Great work, thanks!! Will definitely be back to get my family's other bikes serviced. Show details ·  1

Great customer service. Thanks Richard – I was thrilled with the level of customer service I received today from Richard at your Bayswater store. I had little knowledge of E-bikes, but was given ample time & information to be able to find a bike suited to my needs. I left the store feeling very positive about my purchase & had loads of fun this afternoon on my new bike. Thanks heaps. Show details ·  1

Great shopping experience – Really exceptional service at the Bayswater store - the team member was knowledgeable and helped me quickly find exactly what I was looking for. Show details ·  1

Always great service – I had a few issues with my Merida e160 coming up with error codes and they worked with me many times to sort out the issue with great support Show details ·  1

Staff are amazing but I'm not happy with the scooter which I purchased yesterday – 1- Does not have the power to climb the slope of the street ( Suitable only for flat streets ) 2- The distance from my house to the metro station is only 1600 meters , also station to my office is 700 meters. Finally I used only 4600 meters yesterday , The battery was 100% fully charged and lasted for 11 hours, But after this short distance it… Read more ·  1

decreased by 80% in total 24 minutes. In fact, this scooter eventually travels 9 to 10 kilometers on a full charge. 3- The brakes are very weak and can not be controlled in case of emergency or steep slope and is very dangerous. 4- The engine is noisy and a sign of trouble. 5- In wet ground, the rear wheel sprays water on the clothes.