99 Bikes VIC, Blackburn

Had a pleasant experience shopping there and being served by Daniel. I didn't feel rushed with making my purchase or felt like the purchase had to be made. Very friendly and approachable employee and had a good chat and laugh, nothing was too much trouble. Overall 10/10 for customer service combined with price matching and overall friendliness. Show details

Charlie from the Blackburn Bike 99 team was fantastic. He knew the issues of my derailers straight away, gave me several options and fixed my MTB on the spot. Very professional and got my bike and the kids' bike back on the road. Thanks heaps!!

Highly recommend – The support & guidance I received from Patrick was brilliant. He was patient, friendly & knowledgable. I highly recommend 99 Bikes Blackburn. I have always been impressed with the service.

Great customer service – Had a rear tyre replaced by one of the bike maintenance team members. I received exceptional customer service. I thoroughly recommend 99 Bikes for parts and services. Show details

Great Service on my Giant Road Bike by Sidney – I've always had a good experience with the workshop team at 99 Bikes Blackburn with my Norco gravel bike. Today was the turn of my Giant road bike and I'd like to acknowledge the great job Sidney did. He is a true professional and the bike is running like new. He also sorted a couple of unexpected issues that might have caused dramas later. Many thanks! Show details

I had no idea what e bike was right for me – As soon as I enter the store I was met by a guy by the name of James who was exceptional at pointing me a middle aged guy who hasn't ridden a bike in over 25 years in the right direction he gave me a crash course in e bikes and once I had a budget in mind he show me the best options and even though he encouraged me to go with a bike that was a bit… Read more

out of my price range he explained why and show me the reasons behind his recommendation and I couldn't argue with difference between the cheap price and spending a few hundred dollars extra the quality and features were far better than the cheapest price e bike that I had in mind so a big thankyou to James for looking after me and I will definitely be going back for all my bike serviceing

Buying New Bike – James was so helpful and accomodating to me as I don’t know about much about bikes! Such a professional who can also have a laugh! Highly recommend! Show details ·  1

Good old-fashioned service! – I took my bike for a ride by the bay and discovered that my left hand brake wasn't working at all! When I took it to 99 Bikes in Blackburn where I bought it a few years ago, they remembered me and gave me the best advice and attention. Jason and Sydney were down to earth, relatable and explained the mechanics of what went wrong. All in all, I would definitely recommend them to anyone interested. Show reply

Good and fast service – Diego was helpful in fixing my punctured tyre in minutes and I didn’t have to make my way back for a separate trip to pick up the bike. The price charged was reasonable. Keep up the good work. Show details ·  1

Pleasant helpful service – Served by Jason. Very pleasant and helpful. Quickly solved our issue and loosely fitted new disc caliper to our fork. (for us to take home and adjust on the bike). Thanks! Show details ·  1

Professional and Expert Service – Brought my two year old Trek Rail in for service and some repairs. Wasn't impressed with where I had it serviced previously. After an initial consultation with Sidney I felt confident enough to book the service with them. Communication and work done by the technician, Mohsen, was excellent throughout. Big thumbs up guys. Thanks again Show details ·  1

Servicing – Took my bike in for servicing, was completed within the day and also noticed a signifcant difference post servicing. The churning noise was fixed and it was extremely smooth when pedalling. Show details ·  1

Hard to find product – I needed some foam padding for a helmet. The shop consultant was very helpful & located the required product. I had tried other retail outlets without success. Show details ·  1

Super friendly service – Had to bring my son's old bike for inspection which eventually led to a write off and a purchase of a new one. Lucie has been very helpful in explaining the problems in detail and also with the size recommendation for my son. Probably one of the best sales experiences I had in the past few years. 10/10 would come back again. Show details ·  1

Top rate service – I needed to swap some parts I'd bought. The staff were very, very helpful - called the supplier whilst I waited to get the most accurate information on which parts and compatibility. Very pleased and impressed. Show reply

Great team – Every visit to the store is a great experience, the team are helpful and knowledgeable and staff from sales through to workshop are there to help. Show details ·  1

Bike service chain repair – Had bike serviced at short notice the staff at Blackburn were brilliant, then one day before my sons competition his bike chain link snapped and the staff waited till I got there which was just after closing time, and actually repaired it as well . I am over the moon with the service from the staff Show details ·  1

Best Biking ! – - absolutely excellent service.!! - fantastic, friendly staff!1 - beautiful products, - cannot believe ! - must visit for any biking needs 1!!!1 - Hamish is a legend staff!,,(&&/ Show details ·  1

Great service (both bike and personal!) – Thanks Mohsen (and anyone else that worked on my bike) - very impressed with the result. My bike is much better for it! Love your work. Show reply

Bike Repairs & Service – I purchased my Bamfire eBike about 15 months ago and noticed that according to my chain gauge, it was in need of replacing as is customary the rear cassette also needed replacing, and the rear wheel hub and bearings needed replacing. I then approached 99 Bikes Blackburn store where I met Mohsen and while I tried unsuccessfully for the repairs to… Read more ·  1

be completed by Monday evening so that I could ride on Tuesday it was completed as promised by Tuesday when it was pointed out that the pedal bearings were wrecked so I replaced the pedals. I delayed making this review until I completed my 50 km ride today. I could not be happier with my bike's performance. Everything worked. I moved through the various gears and there were no problems. I would certainly like to thank Mohsen for servicing my bike and would recommend 99 Bikes for servicing and repairs.

Purchase of E bike – Purchased cube nuride 400. Great customer service from Hamish, answered all questions, great price, love the bike after short ride. Great instore service setting up bike and safety check Show details ·  1

Weird invoicing system – Had a warranty claim on faulty compression fitting on Norco Search Gravel Bike. Mechanic said no charge as warranty approved by Norco. Had another bike problem fixed for $10 but when saw invoice by email. I was charged a further $20 labor to fit the warranty compression fitting bringing total invoice to $30. 99Bikes don't give an invoice on the… Read more

day when pay so can't check billing in store. Invoice is emailed. After complaining online it was explained to me that the $20 labor charges were internal charges and EFT totalled $10 despite invoice totalling $30. A very weird billing system. On a positive note response to my online complaint was very prompt. Norco Search is now riding safely again. Glad this was resolved quickly with a minimum of fuss.

Just have to get same warranty problem sorted on second identical bike purchased for my son at the same time as first bike from 99 Bikes. Hopefully will be more straight forward. Norco Search is an impressive bike on all surfaces and climbs the steep stuff nicely. Just a bit slow on the bitumen with its 43mm standard knobby tyres

Outstanding customer service – Wen in the service area helped me out today. He helped fix my bike at very short notice, and got me going quickly. Definitely some of the best customer service around! And the price was great too… Great work! Thankyou! Show details ·  1

Great bikes at great prices but don't use the workshop – This store is my local bike shop so I try to support them. I've spent over $4K there by my calculations and have purchased some very nice bikes for the family at very competitive prices. The purchase experience is usually very good. The staff are helpful and always make sure the bike is properly fitted, which is an absolute must. They're good… Read more

about letting you go for a decent test ride, which is also an absolute must.

Unfortunately any goodwill generated during the sale is rapidly burnt by the after sales support in the workshop. These guys are overworked, in a hurry, stressed and often come across with a roll-the-eyes blame-the-customer attitude. They're either too busy to do a good job, or incompetent. I'm not sure which. Every single bike I've purchased has been so poorly assembled that I've needed to take it back soon after purchase for adjustment. Not only are the problems rarely fixed, new ones seem to be created. My most recent bike went in 2 weeks after purchase for a rattly internal cable (which couldn't be fixed) and came back with front mech shifting issues. The tech was very defensive and blamed me but on further inspection the big chain ring had 2 badly damaged teeth and needed a warranty replacement. He suggested that I'd damaged the chain ring myself and Shimano might not come to the party which was completely false. 2.5 weeks later I was informed that my bike was ready to pick up with the new components covered by Shimano. When the tech wheeled the bike out it was clear that he had been WORKING ON THE WRONG BIKE! My bike was still not fixed when he finally located it. He tried to fix it while I waited but was clearly flustered and couldn't find the correct parts. In the process he managed to drop my new bike on the floor without an apology or even cursory inspection for damage, just a comment of 'that'd be right'. A second bike leaning against the wall was also knocked over while I watched. I think I know how those chain ring teeth were damaged now......

I'm horrified at the lack of care and responsibility. I'm thinking of purchasing a new front chain ring myself and taking the bike to a proper workshop. I'll be out of pocket but at least my pride and joy will be safe in my care.

Amazing service and assistance! – Great quality of service on my mountain bike. Jason was ready and happy to give advice on my bike too. Show details ·  1

Excellent – Excellent product knowledge and customer service. Will return, highly recommend Show details ·  1

Excellent customer service – Great customer service! Fast, efficient and friendly. Would definitely shop again with 99 Bikes Show details ·  1