Great store, very helpful and they go out of there way to help you and give the best advice . Tim was great
Only giving it one star because there's no option for zero
Don't do it people! Bought some bikes and spent $1600 here in one go, rode the bike gently three times on smooth paved surface, had the bike break within two months of purchase and cost $162 to repair, with the staff saying it's not covered under warranty. Seriously disappointed in their service. You'd be better off shopping elsewhere.
Great Customer Experience
We had two bikes which had product recall. Tristano, helped us get two new amazing bikes. I highly recommend him as he offered us the best customer experience.
- VIC, Hoppers Crossing
Thanks to the Sales Consultant I dealt with for providing assistance despite how busy the store was, and offering to install pedals on my road bike free of charge. That was my second purchase at this store, and I have been pleased with the levels of professionalism on both occasions.
You want service with an attitude, you’ve come to the right place..
You want service with an attitude, a team member who lies & makes it out that you’re wrong? Head to 99 Bikes Hoppers and ask to speak to George. 4 months ago he couldn’t install a true without noticing there was a puncture in it and today, he has the arrogance & accolades to be the next CEO of a multinational.
George lacks everything from knowledge, to customer service and humility.
Best prices and helpful service
I've had a couple of bike services and purchases in this store from 2016 and has been fairly satisfied. This was back in the day when club membership was just $5.
Recently, I had 2 Giant ATX serviced by Tim. Happy with it. I guess wait times are inevitable these days as Covid has brought more people into cycling. Have noticed other bike shops have been quite low on floor stock but not here. I've purchased a Merida Speeder 100, Tacx Flow and Yakima King Joe Pro 2 bike carrier and found the pricing very competitive. Tristano was very pati...ent and friendly in assisting me with my queries. Have spoken with a couple more from the sales guys and all of them have been helpful. They also swiftly respond to email queries. I recommend you conduct your own research online, do product comparisons, streamline your priorities and once you've got your short list visit the shop for them to help you answer your queries. Thanks 99Bikes Hoppers Crossing Team! Happy cycling all!
brand new bike my chain snapped within 2 weeks the person i was dealing with kept saying the workshop people weren’t in therefor he couldn’t make a decision and i would’ve had to wait 5 days till they could make a decision and i had already planned to go for a bike trip over the long weekend. it’s a brand new bike can’t see what decision there was to really make he then was saying you should’ve brought the bike in for a service prior to the chain snapping as if i would know my chain was going to snap in advance i had already spent all my christmas money on my brand new bike so my dad had to buy me a new chain so i could ride my bike to work.
Poor customer service
This is my second experience 1st experience with Kyle it was amazing such professional he is excellent customer service which definitely brought me here again but this time extremely disappointed John paul, mate you need to improve your customer service skills speaking polite doesn’t connect you to the customer but the way you deal actually make your connection with customer first thing in the morning we came here and honestly I am offended the way he said “you want to get your work done in free??? So arrogant, disrespectful , disgraceful I can go on ,definitely this is my last time here I won’t come back.
Absolutely amazing service! Kyle serviced my brand new bike before leaving the store in a flash, astute and in great style straight away!
I have never bought a brand new bike before and Kyle went thoroughly over every detail with a sense of humour!
Your manager would be so proud if you and you definitely deserve to be recognised for this! Thanks team!
Repairs lousy, customer service lousy!
I bought my son an "E bike "from 99 bikes Hoppers crossing, they seemed very keen to sell it to us. However when it needed to have brakes fixed and a puncture repaired well that a different story.
We took the bike in on Australia day, and there were not many people in the shop, a couple were seemingly buying a bike for their child which had the absolute attention of the sales staff, One guy wanted to buy gloves, who came in after us, and some women wanted a tire.
3 Staff appeared to be in the customer service area, ( may have been more outback...I don't know ) one of the staff was on the front counter and didn't seem to acknowledge that anyone else was waiting and the order they were waiting in. One"mechanic" was working in the workshop and a brief walkthrough from another guy. Anyway, after about 30 minutes of not being acknowledged at all for waiting, no eye contact, no "we will be with you in a moment sir" or anything, I happened to mention to my son who was patiently waiting with the bike for some kind of service that I said I thought the service was horrible, and I'm tired of waiting and maybe we should go somewhere else. ( I kept my voice relatively low _). I guess the "mechanic" heard this and told me in a very condescending way to "calm down" and he would get to me "soon" even though the guy with the gloves jumped cue and was served first. "Calm Down" seriously..is this how to treat a customer?! I sure hope that 99 cycle staff treat bikes with more respect than their customers.
Totally useless sales team @ 99 bikes hoppers
totally useless team @ 99 bikes hoppers. I put a store order for a bike in Nov 2020 for a black color bike, i received a message in dec that my bike has arrived and ready for pickup when i went to pickup it was the wrong color. Even i wasted my time still i can understand mistake do happen.
Again i received another message on 13th Jan 2021 that cycle is ready for pickup by another person at 99 bikes hoppers for the second time same the wrong bike. Not sure if they know what they are doing or they know how to read the color name mentioned on the...
Terrible customer service!
Worst customer service ever! Stood in the queue for over 30 mins only for the guy behind us to be served first! Staff cannot stop chitchatting even the queue is growing!!
Waited for some help for about 45 minutes before I walked out. Had one person on sales. And four guys in the back in the workshop standing around talking. Appalling.
Thought I’d duck in on my lunch break, what a joke!!! 15 minutes later and 6 staff standing around but no body to help me. If they had of given me the correct information the first time I was there I wouldn’t be needing to return the part. Wouldn’t recommend to anyone.
Worst bike ever store doesn't support customers
Purchased new bike for my son
Chain kept coming off
Returned for repair still no good
Left my son stranded on many occasions
Store unhelpful to make things right
Lost a customer never will use this store again.
Stand behind your products
Kmart bike more reliable than this bike
Other Bike Shops
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