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99 Bikes VIC, Hoppers Crossing

99 Bikes VIC, Hoppers Crossing

2.4 from 15 reviews · View Statistics
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Reviews

2.4
15 reviews
5
(5)
4
(0)
3
(0)
2
(1)
1
(9)
  • Product Quality
    2.7 (10)
  • Return Claim MadeYes (1) · No (9)
  • Customer Service
    2.2 (13)
Previous
Next

Great store

published

Great store, very helpful and they go out of there way to help you and give the best advice . Tim was great

Incentivised Review No
CatG
CatG
  • 3 reviews
  • 3 likes

Only giving it one star because there's no option for zero

published

Don't do it people! Bought some bikes and spent $1600 here in one go, rode the bike gently three times on smooth paved surface, had the bike break within two months of purchase and cost $162 to repair, with the staff saying it's not covered under warranty. Seriously disappointed in their service. You'd be better off shopping elsewhere.

Product Quality
Customer Service

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0.0
(1,234)
Diksha K.
Diksha K.Greater Melbourne (Inner), VIC

Great Customer Experience

published

We had two bikes which had product recall. Tristano, helped us get two new amazing bikes. I highly recommend him as he offered us the best customer experience.

Product Quality
Customer Service
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L R.
L R.Greater Melbourne (Inner), VIC
  • 2 reviews

Professional

published

Thanks to the Sales Consultant I dealt with for providing assistance despite how busy the store was, and offering to install pedals on my road bike free of charge. That was my second purchase at this store, and I have been pleased with the levels of professionalism on both occasions.

Product Quality
Customer Service
Mary E
Mary E
  • 3 reviews
  • 2 likes

You want service with an attitude, you’ve come to the right place..

published

You want service with an attitude, a team member who lies & makes it out that you’re wrong? Head to 99 Bikes Hoppers and ask to speak to George. 4 months ago he couldn’t install a true without noticing there was a puncture in it and today, he has the arrogance & accolades to be the next CEO of a multinational.

George lacks everything from knowledge, to customer service and humility.

Customer Service
Incentivised Review No
Store LocationHoppers Crossing, Victoria
Jet S.
Jet S.Greater Melbourne (Outer), VIC

Best prices and helpful service

published
Product Quality
Customer Service

disappointing service

published

brand new bike my chain snapped within 2 weeks the person i was dealing with kept saying the workshop people weren’t in therefor he couldn’t make a decision and i would’ve had to wait 5 days till they could make a decision and i had already planned to go for a bike trip over the long weekend. it’s a brand new bike can’t see what decision there was to really make he then was saying you should’ve brought the bike in for a service prior to the chain snapping as if i would know my chain was going to snap in advance i had already spent all my christmas money on my brand new bike so my dad had to buy me a new chain so i could ride my bike to work.

Product Quality
Customer Service
Incentivised Review No
Mridula Kukkar
Mridula KukkarGreater Melbourne (Outer), VIC

Poor customer service

published

This is my second experience 1st experience with Kyle it was amazing such professional he is excellent customer service which definitely brought me here again but this time extremely disappointed John paul, mate you need to improve your customer service skills speaking polite doesn’t connect you to the customer but the way you deal actually make your connection with customer first thing in the morning we came here and honestly I am offended the way he said “you want to get your work done in free??? So arrogant, disrespectful , disgraceful I can go on ,definitely this is my last time here I won’t come back.

Customer Service
Incentivised Review No

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0.0
(1,234)
Tommy
TommyGreater Melbourne (Metropolitan), VIC

Customer Service

published

Absolutely amazing service! Kyle serviced my brand new bike before leaving the store in a flash, astute and in great style straight away!

I have never bought a brand new bike before and Kyle went thoroughly over every detail with a sense of humour!

Your manager would be so proud if you and you definitely deserve to be recognised for this! Thanks team!

Product Quality
Customer Service
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Ray M
Ray MGreater Melbourne (Outer), VIC
  • 19 reviews
  • 11 likes

Repairs lousy, customer service lousy!

published
Product Quality
Customer Service
Ray M
Ray M

I just wanted to amend this...The repairs are rubbish as well... the Same fault again. I hope you guys "calm down" when you go out of business..

Ray M
Ray M

I pretty much had to take my son's bike back to 99 because they had the parts. This time the unprofessional idiot who supposedly served me the first time, seemed to have gone.. much better now.

Manmeet D.
Manmeet D.Greater Melbourne (Inner), VIC

Totally useless sales team @ 99 bikes hoppers

published
Product Quality
Customer Service
Liz
LizGreater Melbourne (Inner), VIC

Terrible customer service!

published

Worst customer service ever! Stood in the queue for over 30 mins only for the guy behind us to be served first! Staff cannot stop chitchatting even the queue is growing!!

Product Quality
Customer Service

Ridiculous

published

Waited for some help for about 45 minutes before I walked out. Had one person on sales. And four guys in the back in the workshop standing around talking. Appalling.

Incentivised Review No
Return Claim MadeNo
Store LocationHoppers Crossing Victoria

Absolutely Terrible!

published

Thought I’d duck in on my lunch break, what a joke!!! 15 minutes later and 6 staff standing around but no body to help me. If they had of given me the correct information the first time I was there I wouldn’t be needing to return the part. Wouldn’t recommend to anyone.

Customer Service
Incentivised Review No

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0.0
(1,234)
Dom
Dom
  • 2 reviews
  • 1 like

Worst bike ever store doesn't support customers

published

Purchased new bike for my son
Chain kept coming off
Returned for repair still no good
Left my son stranded on many occasions
Store unhelpful to make things right
Lost a customer never will use this store again.
Stand behind your products
Kmart bike more reliable than this bike

Product Quality
Customer Service
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Questions & Answers

Ray M
Ray Masked
VIC, Hoppers Crossing

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