99 Bikes VIC, Hoppers Crossing

Simply expert informed advice and comprehensive service... 10 Stars! – A couple of months ago I visited the Hoppers Crossing store to get some assistance in repairing a mountain bike. I was singularly impressed with the great service, and so joined 99 Bikes frequent flier club. Last week I received a promotional email flagging discounts for members on ebikes. I had been contemplating such a purchase for a couple of… Read more ·  1

years, and so yesterday I dropped into the store to seek some guidance. I was served by Tonn, the same team member who previously had been of great help. He took time to understand and assess my needs and requirements, and after around 10 minutes of enormously diligent research presented me with three options, and then carefully guided me through each. Simply outstanding knowledge, attention to detail and the best service I can recall in years! I was able to see the preferred option, assess it, and paid for it on the spot. I will collect my new purchase in a few days (the store was very busy, and I'm in no rush) after it has been fully charged and prepared. Well done Tonn, and 99 Bikes!

Terrible experience. Not just one thing, but everything – Bought the bike just after covid lock downs ~ $700 - very hard to get served/slow service - but they were busy I told myself. Bike wasnt ready when they said it would be. Several phone calls required to find out when to pick it up. Each call between 20 and 40 minutes - multiple calls dropped while on hold. Bottle holder mount was threaded on… Read more

pickup. A known problem apparently. hydraulic brakes failed within 6 months. Would not fix as part of the 'free service' or under warranty. Paid ($80) to have it fixed. Waited 30 mins to drop bike off for service (despite booking). Waited 30 mins to get served on pick up. Waited 20 mins while they messed around and chatted. Bottle holder was not fixed. Paid and took the bike anyway. Got home - brakes still faulty. Today I paid $220 to get brakes replaced with new at Cycles galleria / Trek so that I never have to deal with these people again. btw - another customer was swearing at the service desk staff as I left - having a similar experience to me I expect. I've had reasonably good experiences buying odds and ends off the website - but buying a bike from and dealing with the physical (Hoppers Crossing) store staff was a nightmare. Life is too short - go somewhere else.

..just a follow-up - today - a few days after I posted this here, someone from 99 bikes phoned me, offered me a store credit (I didnt ask how much) and accused me of slandering them. A poor choice of words - or perhaps an insight to the mindset that allows this level of service to persist.

Best prices and helpful service – I've had a couple of bike services and purchases in this store from 2016 and has been fairly satisfied. This was back in the day when club membership was just $5. Recently, I had 2 Giant ATX serviced by Tim. Happy with it. I guess wait times are inevitable these days as Covid has brought more people into cycling. Have noticed other bike… Read more

shops have been quite low on floor stock but not here. I've purchased a Merida Speeder 100, Tacx Flow and Yakima King Joe Pro 2 bike carrier and found the pricing very competitive. Tristano was very patient and friendly in assisting me with my queries. Have spoken with a couple more from the sales guys and all of them have been helpful. They also swiftly respond to email queries. I recommend you conduct your own research online, do product comparisons, streamline your priorities and once you've got your short list visit the shop for them to help you answer your queries.

Thanks 99Bikes Hoppers Crossing Team! Happy cycling all!

Prices good, plus great service here! – They are the best. Jonno always take care of my bike and its problems. Service is fantastic, the prices are great. I come here first before I check online. Prices are just as good, plus you get great service here. Show details

E Bike pick up – They were slow on getting my complete order together However they were great with setting up my bike rack on the car and going over the bikes Great job johno Show details ·  1

Excellent Experience from Sales to Service at 99 Bikes Hoppers Crossing – I bought a bike from 99 Bikes at Hoppers Crossing in May, and recently had it serviced. From sales to service, the entire experience has been fantastic. The staff are incredibly friendly and helpful, making the whole process smooth and enjoyable. Highly recommend this store for their excellent customer service and knowledgeable staff. Show details

Excellent, friendly customer service. Cheers! – Staff were extra helpful regarding an issue with an online order and were quick to offer a helpful workaround, thanks!

No snobbery, non judgmental and very knowledgeable – Told the sales assistant that I won't buy a buy right now, just select one. Was very pleasantly surprised that they spent time asking me questions to determine what I needed. No snobbery (which is common in the other bike stores), no pushing higher specs, no showing off, just honest and kind. I figured out just what I need and will be going in to buy it shortly. Highly recommend !

Excellent Service – Excellent service. Purchased a new bike with accessories and the sales team went above and beyond fitting the accessories and working out what I wanted. Very happy. Show details ·  1

I wouldn’t go anywhere else formal my bike needs – Their service and customer service is next to None. They have been amazingly great in helping Me at all times. Thank you to All the service team and sales Team. I wouldn’t go anywhere else For Bike and bike services Show reply

Great customer service! – We visited the store and Chris, a sales assistant came and helped me choose the correct items I required for a bike I recently purchased . Verry friendly & helpful , highly recommend! Show details ·  1

Perfect customer experience – The staff member we were lucky enough to have was AMAZING!! (Joss) He was kind, helpful, knowledgeable, passionate and patient! We really needed direction and assistance to understand what bike would best suit my current body, fitness and goals. He took the time to ask questions and understand our requirements before talk us through his recommendations and the differences between each. It was the perfect customer experience! Thank you so much Show details ·  1

Attentive Customer Service! – Christopher was very patient in attending to my questions regarding options for Trail Bikes and Gravel Bikes (e.g. Norco, Cube). Later in the afternoon, Joss was very much helpful, as well, when I was asking about Rigid Forks at the front versus Suspension Forks (e.g. Norco, Pedal, and BMC). Lots of technical knowledge there. Very much helpful. Show details ·  1

Fantastic Service & Great Products – I went in looking for a new e-bike after my old one was stolen and was impressed with the range and service available at 99 Bikes Hoppers Crossing. The team was very knowledgeable and were able to answer all my questions confidently and help me find the perfect e-bike. They also assisted with finding the right type of bike rack for my car and… Read more

stocked all the accessories I needed to make the bike perfect. I was very impressed and will be shopping with them again in future.

Excellent cycling knowledge and service – Was wanting to upgrade Road Bike. Went to 99 bikes in Hoppers where staff actually took the time to speak to me about what type of riding I did and what I was looking for in an upgrade and price range. Tristano was friendly, a great listener, and after thoroughly checking my sizing came up with a great package that had everything I was looking for… Read more ·  1

within price range. Have visited many bike stores in past 3 months and spent hours online but nothing came close to the buying experience with Tristiano and the team at 99 bikes in Hoppers. Deposit paid and now excitedly waiting for the call to pick up.

30 days return policy – Always a pleasure to come to your store. Service was always great but today visit made it even special. A gold star service from Tia the Area Manager. She was so friendly and helpful. She even showed me how to take off the front wheel and educate me of how to look after a bike. Business survive on good customer service and this place oozes customer service. Highly recommend this place and keep up the good work everyone. Show details ·  1

Very impressive from the get-go – It is always great to walk into a bike shop to feel welcome, not like you will create more work with my problems, today this was definitely worth the travelling the 72 kilometres (there and back) to get these vibs, from Beau (I hope I have that right) to Johno and Mathew, the bike talk was light and positive and ALL questions were answered (I… Read more ·  1

know we blokes at times tend to roll our eyes when our wives and or girlfriends want to ask mechanics anything ) and the work was completed very fast. (It was) being looked at even as we were walking out the door. Ok, it was not a major job, that being said it was though, an important one, that will give my wife a lot of enjoyment, so to her it was. Thank you everyone involved. Regards, Her mere male.

Customer service – The first time I went in to order an e bike charger I had to wait 23 minutes to be served To ve I ordered I had to pay before they ordered which is there policy fair enough But once I went to pick it up they wanted me to pay again no proof I paid they said Even after I showed my online bank receipt Even that I told them clearly I had to pay to order it from Brisbane store Still I waited 8 minutes while he most likely checked his email Show details

Smooth service. Good offering – Quick replacement of 10+ year old pair Shimano shoes with a pair of RC5s. Good price. Stock on hand. Good in store service. Feel light and rigid, better lift than the old ratcheting pair. May need to break in on a few <30km rides. Show details ·  1

Excellent Knowledge and very helpful – Went into the store today to pick out a helmet and also organise my bike for delivery and as last time found the staff to be very helpful and knowledgeable Show details ·  1

Great bike store! – Even though my bike was purchased form a competitor store these guys are my preferred place for any maintenance or parts, very quick turnaround time they got me riding again within 24 hours. Show details ·  1

Excellent service – Went in to store with just looking in mind and after talking to the salesman Joseph I left with a new kids bike Service was second to none and he was more than happy to help Will def be going back Thanks again a little girl is going to be stocked Show details ·  1

Completely Ignored – Was in the market for a new bike so, came here, and was not particularly busy. Staff completely ignored us not even an acknowledgement that we were there. We looked around for a fair amount of time, and still no staff came near us. Eventually walked away, and went to Bicycle Superstore at Highpoint where we were greeted with pleasant interested… Read more

staff. Spent a fair amount there, so goes to show in these times it pays to show an interest in your customers who walk through your store.

Less than average customer service – Guy behind the desk didn’t seem to want to be there, and after searching for a SRAM cassette for 15 minutes then asked me if the cassette was SRAM, only to tell me they don’t stock them.. Show details

Spot on with the work – Quick efficient and spot on . Got my flat tyre fixed in minutes . Show details ·  1

great costumer service – Justin doing great job assisting me he explain well all about the bike that i purchased today well done Justin ! Show details ·  1

Approachable, helpful and great price – Cant fault them, I'll definately be coming back any time I need help with repairs and workshop. Show details ·  1