Great customer service
I recently bought a Comfier bike seat from 99 Bikes Preston, but struggled with adjusting it myself. Josh was patient and helpful in adjusting my bike seat. Thank you Josh!
Very poor customer service
Online technician told me wrong advice resulting in an incorrect purchase. Went into Preston store to buy additional item to rectify the situation (having checked online that the shop had the item in stock). Told in advance by a little brat they wouldn't be helping me install it(rack for a baby seat) , no apology, then told they didn't actually have it in stock, no apologies, a real attitude when I asked for one to be bought in from another store over the next week (he wanted me to drive a further 15km across town to find one), then as I was li...terally driving away he approached my car to say I had to leave a deposit in order for the other store to send the rack. Who does this? I said I wouldn't because I don't trust that it will necessarily fit my bike, I will pay once I see it installed in-store to make sure it fits, especially because one of their technicians caused this f-up in the first place... He didn't seem phased when I said I would go elsewhere. Incredibly rude. Won't be dealing with 99 bikes again would rather more more elsewhere.
My partner went there for a replacement wheel ended up costing $170 when all it needed was a tyre and tube.
it broke within months after taking it to a trustworthy place they were disgusted by the "workmanship" of 99bikes preston.
Avoid these con men at all costs.
- VIC, Preston
- Verified customer
Michelin Tyres purchased at the Preston Store
I purchased a set of Michelin Power Endurance tyres, the are smooth and stick on the road a lot better that the Schuabe endurance.
They feel solid when riding, The store sales person suggested them 6 months ago and she was right.
Thank you 99 Bikes Preston!
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