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Terrible customer service
I bought a scooter for my son in June and after 2 days the wheels was really bad and the scooter overall so I went back looking for help or repair or change or money back, but they said that my son is too rough, and we never ever had problems with scooters before and they are not cheap to not last 2 days. After that we went to another place to fix the wheels and then now one piece of the wheels came off, I email them last week, so I have no answer back until now and my son has no scooter which we gave him for his birthday, and its his 4th scoot...er and the only one we had problem was this one at 99bikes. Please be kind with your customers at all time doesn’t matter what. Even my husband spends a lot of money on his triathlon bikes in there. Not recommended at all.
Great advice and service
Salesperson was knowledgeable about the products and was willing to share this with me and never tried to pressure me into a sale.
Bought 2 e bicycles from 99 bikes Joondalup
Tom was helpful and very informative on our e bicycles. Demonstrated the use of new Yakima fold click 3 bicycle rack. Definitely recommend Tom if you are looking to buy a new or replacement bicycle and any bicycle accessories.
Great help with all things bikes
Over 12 months for every visit I have found - great service, great suggestions, great help at 99 Belmont. Mechanics are skilled and knowledgable, they stock a terrific range of gear and their electronic comms are tops. What more could you ask for? Marg M Como.
99 Bikes was awsome
Great service. Jack helped me dicide on the best E Bike for me. Highly recommend this store and would shop there again.
Great store, all round
Great prices and great communication.
Good for a laugh, a chat and advice for the RIGHT product, even when that product is on someone elses shelf.
They take care of me, so I'll take care of their bottom line
Excellent service, very helpful
I recently purchased a bike rack via click and collect at this store and it was a quick process. Got my bike rack and they were nice enough to load it into the car for me. Had a small issue and they went out of their way to help me and offer a solution. Good service, will be going back to them for more bike stuff.
I needed a tyre repair at 4pm on a Sunday. Came in and spoke to Frank, he did it there and then. Very helpful and informative. Great job, thanks Frank, will bring my bike in for service for sure.
Rude and awful service
Went into this shop and was not even in there for a minute. I touched a bike, to see if it would be the right size for my child and had a man approach me and very rudely tell me not touch the bike.
I have never in my life been into a bike shop and been told i can't touch a bike, (its not a vase people, its not going to break). I have also never been spoken to with such disrespect and rudeness.
I decided to leave after the interaction and the same gentleman said thanks see you next time, i proceed to say i wont be back and he told me that w...as ok. So much for customer service and the want for return business. Remember the want for bikes due to covid will not last for ever and then you will yet again be one of 100's of bike shops in WA. 99 bikes can keep your bikes and your rude staff i have no intention of ever going there again!
Bike Trainer for exercise of damaged Hip
Never heard of, 99 Bikes before. On a mission to find a suitable Bike Trainer & not only did they have a full range in stock !! But they also had a setup display.
Extremely knowledgeable in all products asked after. How good is it to receive ‘Great Customer Service’ U need to Visit this place.
Big thank you to Jack at 99 bikes Joondalup for his services when i needed a small extra for my bike . No one else had this ramp and when i asked if could be sent he arranged for this and i received it 2 working days after discussing with him.
Very courteous on phone and very helpful
Customer service ( what is this you may ask)
Two weeks ago I experienced an issue (it went flat from a full charge))with the battery on my EBike.
On taking the bike back to the store I bought it from I was informed the battery had to go back to Bosch, the store had no spare batteries (they were too expensive to keep just for back up purposes) and they would "get back to me".
A week later I rang to follow up to be told that on the Tuesday prior Bosch had posted a replacement.
Another week goes by and I call in to be told that lo and behold the battery had just arrived today and they were going to let me know.
Given the delays with Australia Post I guess it was a good response from Bosch but for 99 Bikes and customer service follow up this was a minus 10.
Mark was super helpful and knowledgeable. Steered me away from a BMX which would have been too big and heavy for my 7 yr old. Stock was limited due to Covid, but obviously not the stores fault. Love the after service initiative that you take your new bike in to get checked and serviced 6 wks after purchase. Very happy so far, interested to see how the bike performs when my son starts riding it, it seems great quality.
The staff at this shop are excellent and always happy to help you with any of your enquires.This is the only place I will go to when I have an issue with my bike or to purchase parts etc.
Affordable bikes, great customer service !
I bought two road bikes from 99 bikes in Joondalup recently, very happy with my purchase, guys in store were very friendly and helpful. I would highly recommend this store to everyone who likes cycling.
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