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99 Bikes WA
3.8 from 18 reviews · View Statistics

Reviews

3.8

18 reviews
  • Product Quality
    4.1 (12)
  • Return Claim MadeYes (1) · No (12)
  • Customer Service
    3.8 (13)
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Como Customer

Como CustomerComo

  • 3 reviews
  • 2 likes

Great help with all things bikes

published

Over 12 months for every visit I have found - great service, great suggestions, great help at 99 Belmont. Mechanics are skilled and knowledgable, they stock a terrific range of gear and their electronic comms are tops. What more could you ask for? Marg M Como.

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Chris

ChrisPerth, WA

99 Bikes was awsome

published

Great service. Jack helped me dicide on the best E Bike for me. Highly recommend this store and would shop there again.

Incentivised ReviewNo
berethruu

berethruuPerth, WA

Great store, all round

published

Great prices and great communication.
Good for a laugh, a chat and advice for the RIGHT product, even when that product is on someone elses shelf.
They take care of me, so I'll take care of their bottom line

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VLWA

VLWAPerth, WA

  • 10 reviews
  • 6 likes

Excellent service, very helpful

published

I recently purchased a bike rack via click and collect at this store and it was a quick process. Got my bike rack and they were nice enough to load it into the car for me. Had a small issue and they went out of their way to help me and offer a solution. Good service, will be going back to them for more bike stuff.

Incentivised ReviewNo
Paul Baxter

Paul BaxterPerth

  • 2 reviews

Excellent service

published

I needed a tyre repair at 4pm on a Sunday. Came in and spoke to Frank, he did it there and then. Very helpful and informative. Great job, thanks Frank, will bring my bike in for service for sure.

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Rude and awful service

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Caveman

CavemanPerth, WA

Bike Trainer for exercise of damaged Hip

published

Never heard of, 99 Bikes before. On a mission to find a suitable Bike Trainer & not only did they have a full range in stock !! But they also had a setup display.
Extremely knowledgeable in all products asked after. How good is it to receive ‘Great Customer Service’ U need to Visit this place.

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wendy

wendy

  • 2 reviews

Service

published

Big thank you to Jack at 99 bikes Joondalup for his services when i needed a small extra for my bike . No one else had this ramp and when i asked if could be sent he arranged for this and i received it 2 working days after discussing with him.
Very courteous on phone and very helpful
Thank you

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Graham

GrahamPerth, WA

  • 3 reviews
  • 6 likes

Customer service ( what is this you may ask)

published

Two weeks ago I experienced an issue (it went flat from a full charge))with the battery on my EBike.
On taking the bike back to the store I bought it from I was informed the battery had to go back to Bosch, the store had no spare batteries (they were too expensive to keep just for back up purposes) and they would "get back to me".
A week later I rang to follow up to be told that on the Tuesday prior Bosch had posted a replacement.
Another week goes by and I call in to be told that lo and behold the battery had just arrived today and they were going to let me know.
Given the delays with Australia Post I guess it was a good response from Bosch but for 99 Bikes and customer service follow up this was a minus 10.
Just saying!

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Sarah

SarahPerth, WA

Boys bike

published

Mark was super helpful and knowledgeable. Steered me away from a BMX which would have been too big and heavy for my 7 yr old. Stock was limited due to Covid, but obviously not the stores fault. Love the after service initiative that you take your new bike in to get checked and serviced 6 wks after purchase. Very happy so far, interested to see how the bike performs when my son starts riding it, it seems great quality.

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Lucas

LucasPerth, WA

Excellent service

published

The staff at this shop are excellent and always happy to help you with any of your enquires.This is the only place I will go to when I have an issue with my bike or to purchase parts etc.

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Oxana

OxanaPerth, WA

Affordable bikes, great customer service !

published

I bought two road bikes from 99 bikes in Joondalup recently, very happy with my purchase, guys in store were very friendly and helpful. I would highly recommend this store to everyone who likes cycling.

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Bill G.

Bill G.South East Queensland, QLD

Exchange policy is 5 STAR

published
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Diana

DianaPerth, WA

Worst service ever

published
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Litzie

LitziePerth, WA

  • 3 reviews
  • 1 like

Bad service, front line staff helpful, thats where it ends.

published

my bike felt worse after the service, gears seemed wrong, took the bike back next day, bike repairer was very rude and obviously didnt think anything was wrong, He kept the bike overnight when I picked up the bike, it was still not fixed, took my bike to another bike shop, they fixed the problem and 45 mins later only charged me $45.00. Stay away from the rip off shop.

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Gavmeister

Gavmeister

  • 2 reviews

Pretty good service

published

Bought a carbon Merida Bahrain Scultura, but salesman despite doing a bike fit put me into a bike that was a size too small for me. It was pretty obvious to others dealers that i wasnt 5ft 8 but 6ft 1! No problems to 99Bikes, they were prepared to give me a full refund on the bike after 3 months...which is how long it took my legs to cease up and point to there being a real issue. Kudos for being prepared to fix the issue. I did really like the bike and found a great solution. So all ended well.

Brendon

BrendonPerth

  • 2 reviews
  • 1 like

Knowledgeable friendly staff and great product range

published

The shop at Joondalup was really good to deal with. The staff were knowledge and took the time to understand what I was after.

Gavin

GavinPerth, WA

  • 7 reviews
  • 5 likes

Lack of service. The customer is always wrong!!!

published

Went into 99 Bikes in Joondalup today to but two tyres. Asked about the $16 special advertised on their website http://www.99bikes.com.au/tyre-wirebead-bikecorp-city-ranger-700x35-hybrid , but all the CSO wanted to sell me was tyres for $45. He was not interested in me and started to argue with me.

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