99 Bikes WA

Poor service with little experience – Took my e-bike in here to get a service and have the gears sorted , not only did they fail to do anything to the bike they completely they completely stripped the bolt on the main hanger and gear mechanism that needed replacing and stated the only way to get it out was to drill it out which they wouldn't do due to potentially damaging the thread… Read more

in the bike frame , it did have rust which is common but professional experienced bike technicians should have the skills to work out the solution rather than say it's unfixable and hand the bike back untouched . It appears they've used zero lubricant and just Used a plain Alan hex key and turned it rather than work out prior that it would most likely need a different tool such as a star torx key . The guy dealing with me seemed clueless and incompetent and I felt he had a very dismissive poor attitude . He stated he wasn't the one working on the bike but he clearly played a part. I've since had the bolt removed and the parts replaced by another bike shop close by with little fuss. When I questioned the younger guy about what methods they used he stated he didn't know. It was obvious there was no lubricant applied in the first place and people who fix bikes as a job should have the correct knowledge on how to attempt the job in the first place .

Purchase Merida Speeder 400 - Excellent Customer Service – I started looking for a replacement bicycle a few years ago and contacted the Belmont Store. I dealt with Peter who knew I was not looking at purchasing a bike immediately but was very helpful with providing advice as to the best type of bike, frame, gearing etc for my application. Twelve months later being so impressed with the service I… Read more ·  1

contacted Peter who had now moved to the Osborne Park store. I purchased a bike during the pandemic with all the issues with supply from manufactures etc. Peter was prompt and honest with the updates and continued to advise me as to whether another bike would more suitable. He organized for repairs to be done on my old bike at a discounted rate to help with out with transport till the new bike arrived. I then had some bespoke changes done to the bike without any issues. In all whilst having to wait a while for the arrival of the bike it was exactly what I was after and the whole experience was faultless thanks to Peter. Would high recommend 99 Bikes and Peter to anyone.

Maintaining the same great standard I've become used to from them! – Excellent service and helpful advice as usual. Very pleased with this store and all of its staff. Thanks again to Brendan and Ryan on this occasion! Show details ·  1

Perfect experience – I went to the store for buying new tire and tube. I planned to buy them and do it myself by watching YouTube but they offered only $10 service to change them so I asked it. The staff in charge, Robert, told me politely to wait until other customer service done and then finished my bike in 10min later on. Additionally he help my bike to put oils to… Read more ·  1

chain with no stress. I was totally satisfied with the speed, price, service and hospitality of him. Thank you Robert!

New bike broke after 1,2 days of riding. But good customer service – Matt was quick in his job, even though the new bike broke after 1,2 days of purchase (a problem with the bolt of the front derailleur got loose). But at least the bike works fine again, thanks to Matt. The only sad thing is the new bike got scratched just because of that malfunctioning front derailleur (2024 Merida Crossway 10-V) Show details ·  1

Very poor service – Very disappointed. Took our daughter’s for service before a big race as chain was loose. Asked them to fix it all up and make it good. Was happy to pay for whatever was need. They said they would replace chain which they did. During the race chain came off 3 times and obviously race lost. Really dodgy company. When we complained they said they hadn’t had time to look into properly! So disappointing!! Show details

Not Their Problem – Visited store and told staff I would like the Merida21 Speeder 10 V MD/LG and next size up from the recommended medium height size. A medium was seen as best fit based on their professional opinion. My previous bike was a Specilize M so when offered a M/L thought it would be adequate for my height and weight (176mm/94kg). Picked up my bike on the… Read more

11/1/23 and then invited to bring bike back after 6 weeks. Mentioned the gears slip between 2/3,4,5 and then I was accused without questioning of using the wrong lubricant. I advised the staff the gears slipped when I first rode it and before I added lubricant. Also checked for recommended compounds/ingredients for best outcomes. Left bike and then received a call to say the wheel was warped. Accused of riding the bike to much. So 3 times x 5 weeks at 45kms a week was deemed to be over riding a bike. I feel this doesn't say much for the quality of the wheels. Then accused that it may have been my size, so being fat shamed by a business is good for business. I was told not to expect the wheels to be straightened again, but I asked what was the warranty (1 year) so we can cross this bridge when it eventuates. I mentioned the person at the counter looked at me before suggesting this bike. All I could think is that they sold me a youths and didn't tell me as I feel very cramped on the bike and as a M\L. it is way smaller than the Specialise. Anyway, now I feel the bike was sold so I am no longer important to the staff at 99 Bikes. All they did was try and blame me for the product and while I didn't expect a $1000 dollar bike, I did expect it to be up to 3 rides a week at 15 kms each time. My previous low cost Specialize is years old and still going strong. Advised that I will pass on my story of their business practises and bike quality as reviews on the net and if the manager would like to engage in some way to discuss the situation I would be happy with just an apology. Its been a over 8 week with no follow up so thought others should be aware of the limited after sales service. The bike rides well but not sure if something is happening with the wheels.

Rude ignorant customer service – Based on my previous excellent experience at the store and subsequent excellent review a few years back. I popped in today to pick up a replacement gear cable, brake pads and other items. I waited a very long time to be served but accept the team were busy. The older man who served me was very rude and refused to assist me with the brake pads even… Read more

though I asked for shimano series b pads as per the manual, he told me to go and get the old ones to bring in..he was difficult with the gear cable and downright rude and ignorant. I left the store empty handed and subsequently had excellent service at Bike Time just down the road and purchased all I needed. I certainly be never be going back to 99 bikes again. Especially when Trek and other local stores offer much better service and support.

A big shout out to Fenix and Chris who helped me out with levelling my saddle, I wasn't too sure how to go about it. They were extremely helpful and very efficient. Thanks heaps for your help, the saddle feels spot on Show reply

Workshop were nothing short of exceptional. Great customer service. Walked in off the street to ask about my bike not changing gears, the technician said without hesitation, "let me have a look now, if i can help will do it straight away, if not we can do it after new year". 5 Min later he had sorted my problem. Good old fashion customer service. Highly recommend the Belmont store. Show details ·  1

Peter the English salesman in Osborne Park was outstanding. I bought an electric bike with accessories from Morely but took it back to Osborne Park a week later to tighten up a few things and buy more accesories. He was really helpful and thorough. Would highly recommend 99 Bikes amd Peter. Show details

Great customer service – Great customer service and a genuine happy sales person (very unusual) but greatly appreciated. And some great items purchased including the quad lock gear Show details

Excellent customer service and well priced products – Once again, the staff at 99 Bikes have proven to be exceptional! The Osborne Park store and this Joondalup store have been immensely patient with my laborious questioning and indecisiveness, all while being very knowledgeable and informative. On this occasion, Mike went above and beyond to assist me. Thank you and I can assure you I will be recommending 99 Bikes to others. Show details

great customer service – I got 2 bike serviced at midland 99 bikes. Cedan was so helpful, giving great advise, service. he explained what he did excellently and went above and beyond. thank you Show details ·  1

Same day bike build! – Mitch at 99 Bikes Midland was fantastic. Great source of info over the phone. Found me a suitable bike within my budget and had it built within the day. Great service in store as well when I came to collect. Overall just an effortless transaction. Show details

Quality service! – Needed help with my E mountain bike. Phoned, they said call in. The service team dropped everything and in 15 minutes the problem was solved. Not free but who does free in 2024. Quality mechanics, not try hards! Thank you.

Amazing service – Adrian was amazing, he was extremely helpful in choosing our new bikes and all the necessary accessories. He took time with us and made absolutely sure that we were very happy with our purchases in a friendly and efficient manner. Thank you so much. Sarah and Brian from uk!

Fox speed frame pro helmet – Excellent helmet it would have to be the most comfortable one I’ve ever used, very stylish and just feels the real deal, like it could deliver the goods it you were to come unstuck o the trails Show details

No fuss - just honest knowledge – I walked in at 9.00am and walked out at 9.30am, with a list of items to be fitted prior to collection. Adam was amazing. Knew what he was talking about, only showed me the extras I wanted, and had it all completed by the time I returned. Thank you, Adam & 99 Bikes, Show 2 replies

Fantastic service and selection of bikes!!! – Picked up two bikes from the Success shop. Have a great range of bikes aswell as the customer service from Matthew was great. Show details ·  1

Friendly, honest and a pleasure to deal with – Went in for browse on Ebikes, had no idea where to start. Chris was very helpful with all his knowledge and expertise. Started at the most basic bike which was a ripper , then asked about the German built Cube , no intention of buying i just wanted to compare. And wow Went for a test ride, i was blown away. So I’m buying a cube now I would recommend these guys every day of the week. good vibes with no pressure (pun intended) and down to earth. Show details ·  1

You always needs Socks and Gloves – Always offering advice and had just what I was looking for and with a member discount is always good Samuel guarantees I will be faster (He did say it might take a few rides) Show details ·  1