AAMI Car Insurance - Third Party Property Damage

Customer service not helpful, I had to call twice to fix a simple matter, the first time I was brushed off and told to call in few days. The second call took 40 minutes. Show details

Trying to cancel my insurance, am forced to use a chatbot on the website which doesn't work, there's no email address listed to contact them, you have to download an app to message them - I absolutely will not do that. Then I find a way to email them by googling it, telling them to cancel my two policies. Someone replies demanding my ID details… Read more

and the policy numbers. First of all, contacting via email has always been considered adequate for instructing changes to insurance policies and should never require ID info. Secondly, I don't know my policy number and I don't want to have to look them up. It's too confusing as I have two policies. They are intentionally making it difficult to escape my policies. Then I try to call them, am forced to engage with a robo voice and then an AI bot which can't understand me even though I'm speaking extremely clearly. Followed by being put on hold. I followed the prompts to car insurance and yet the person answering says he has to transfer me to a different department, so I'm put on hold again. Disgraceful. I will never go with Aami again.

Nightmare – Worst insurance company to deal with. Talk to your panel beater before choosing insurance Show details

overpriced insurance – absolutley ovverpriced by miles and miles........have an old camry.....about 19 years old......no accidents in over 30yrs........very old car......3rd party.....over $500 dollar bill.......seems way too much...its what i expect for a fully insured car of this age......love to see a royal commssion investigate the insurance industry Show details

Avoid – Beneath their glossy inane smiley 'we are here to help you' TV ads they are aggressive ar**holes who are totally unreasonable insurers in correspondence. Show details

Compliant time taken to claim – Do not insure yourself wit AAMI - they are taking forever to respond to a claim, their customer service is atrocious. They will cost you more money Show details

Terrible support service – I had comprehensive car insurance and had battery replaced two years ago later I realised that I don’t need comprehensive car insurance, so I change it to third-party now after two years. The battery is dead and I called them and they put me hold for two hours sending me from one person to another person and then the third person and now they’re… Read more

saying that they can’t help me because I don’t have roadside assist. I told them that I don’t have but the time I got this battery I had the roadside assist so it is your responsibility to replace this battery for me, but there was a woman who was just I don’t know so I don’t recommend anyone to buy Amy. Wait time is terrible terrible I waited our hour and a half to connect with someone and then to someone one person to another person. Another 15 minutes another 20 minutes go for someone else .

Impossible to contact to cancel cover after sold car – I sold car and tried to cancel my cover with AAMI. Everytime I ring them it's impossible to get through. After holding for 30 minutes an automated voice says there is no capacity and to ring back at a later time. I tried to email but after 10 working days I have had no response. Today I tried the chat function online which is the most frustrating… Read more

experience. No help is provided and the function keeps disconnecting so you have to start over. Avoid if you ever need to contact this insurer because you will be wasting hours trying to get through.

Third Party Car Insurance, no customer loyalty – After almost 20 years with AAMI car insurance (7 vehicles) no incentives, no customer loyalty, no interest in matching quote from NRMA. Show details

SUCH A DISGRACEFUL COMPANYY – It has been a horrific experience with them. I have a claim pending with them FOR 1 YEAR AND COUNTING. For a minor accident that I was not fault at, they asked me to pay the excess fee and promised me to fight on my behalf. Every time I call them, I have to be in at least 2-3 hours on the wait and every time they say "waiting for the dash cam… Read more

footage from the other party". What kind of company is this who makes you pay the excess fee and doesn't settle the claim for the whole 1 year??? Where is my money??? and now they increased my premium and I am not able to switch to the different insurance as my claim is still active with them. Such a SHAME!!! Hopefully no one joins them.

Disgusting Company – Would not pay me for the damage caused by their tennant. Show details

Terrible service !!! – An AAMI insured car T-boned my car. It was her fault. AAMI took my car for inspection. since 4 weeks has AAMI my car and can not send it back. So my Insurer can inspect my car. I call since 14 days every day to get my car back, but they don`t have an accessor to handle it out. And every day minimum of 60 minutes to wait to get an [Content Removed] on the line. Terrible ! Show details

Stay away!!! – First of June my car was in a 3 car pile up with an aami insured driver at fault. By 10 business days I had not heard anything from aami. I called and had very long wait times. Finally spoke to someone who had no idea about anything. Could not even tell me where my car is. I had to phone the tow company to find out my car is still with them… Read more

and no report for photo requests from aami has even been emailed to them..

So phone aami again with long wait times..

Was told by aami to collect my car?. And hung up on.

Call again.

Put a complaint in.( done).

Still no one has contacted me.

Still calling and on hold for hours.

I just want to know what is going on aami?

Do better.

And stating your here to help is just a joke. How do you lose someone's car and then say don't get up set with us? Your kidding right!!

Stay away from aami!!

Price increase too high – Very bad company, paid 148/month for home and content insurance, renew for 200, just said hello to AAMI… 50 dollars/month more than the last year? They said because the flooding, should i pay for the other other people damages? Crazy company Show details

Please fix the car! – Does it usually take 2 months to assess someone's car after your insured (by AAMI) runs into it??? They have made an appointment for end of March, happened in late Jan. Already been assessed by a panel beater but AAMI are holding it up even though the is no doubt of fault and straight forward. Show details

Very hard to get a hold of. I spent an entire day trying to make a claim – I was involved in a minor accident and tried to make a claim on Aami website but it said I had to call. There was no answer on the phone after 3 attempts. I only managed to contact them via the other parties insurance company who gave me an email address. Show details

the worst service to date – I have been on the phone with this insurer all day only to be cut off time and time again. After 8 calls finally gotten through and to be placed on hold because e they have no idea whats going on with the claim even after given them all the details ask for and even given the claim number itself. You are not lucky with AAMI! I would advise to go else where with a Australian Call Centre. Show details

Frauds! – I paid $650 excess amount of an accident I was involved in, i understand i was at fault. But i had the the car of other party, it was completely fine. And he gave his car on 28/04/2022. The incident happened on 07/4/2022. A clear 3 weeka GaP. I just don't understand why Aami is still holding my money and the lady named Kelie from claims team was so so rude. And when i said you are rude she said its ok thats the way! Seriously?? Show details

Worst claim handling I have ever encountered – The claim process is taking too long and after submitting required documents and calling twice to enquire about it and waiting on the line for nearly an hour each time they request more details and the process starts again. They do not bother to contact you and you have to follow up and waste your time on the phone because the claim chat on the website does not even work. Show details

Worst Insurance Company – The person who hit me from behind was with AAMI, after chasing AAMI for 6 weeks for a write off car, absolutely nothing. They don't care. Every time its new ETA, you cant reach them without an hour of call hold. Show details

You're unlucky with aami – Tried to call them to lodge a claim but ending up waiting more than two hours, the funny thing is the auto voice kept telling me to lodge it online instead because it's faster but when i went online to lodge it, guess what? "Sorry online claims are not yet available for this product, please call us" just wow. Stay away from this company if you don't want to waste your time trying to call them. Show details

Your commercials – In these uncertain times we are flooded from everywhere in regards to vaccinations and covid and the anxiety it causes us all. I just don't understand why AAMI would have a commercial about it, instead of your products. Telstra and other companies are following this trend. Promotion of such a personal thing should be from a doctor or the Medical officers in each state. Show details

Devastating to hold 4 AAMI policies to be told no insurance 'on a technicality' – My car parked in my drive way was cleaned up at 3am by a stolen vehicle, left running on our property and deserted by the drivers. The police arrived confirming the running vehicle was stolen and the driver had had another accident in my suburb right before running into my car. My car was insured for third party with AAMI being three years old… Read more

but having slight hail damage so comprehensive insurance was not an option. I look up my policy and feel relief that AAMI will tow my car away and pay me up to $5000, even though I had just agreed to see the vehicle for $9000. My policy states AAMI will pay for damage incurred by an 'uninsured' driver. When I called AAMI wiht the police job number, and advising them that if a driver is 'uninsured' their policy says they will pay out, feeling relieved I will be offered some assistance. Apparently 'no'. Robyn at AAMI smugly tells me I need all the drivers details. If the driver is not identified, the policy won't pay even if clearly the 'driver' won't be insured, as they are engaging in a criminal act. Apparently she cannot even log a claim. She doesn't try and assist me in any way- ie talk to a manager. The Policy states 'uninsured driver', not 'uninsured car'. The stolen car's insurance should have no bearing on this.

So in the height of all this AAMI lets me down and badly. I have never made ac claim on any of my four AAMI policies. Last week AAMI called me continuously truing to sign me up to more insurance to the point I got irritated. I had just signed up for health insurance with them too. I am in covid lockdown alone with three children. My husband recently died (12 months ago) and last week I had a surgery for cancer. Thanks AMMI for the stress. Time to cancel my policies. Funny - I don't feel at all Lucky that I am with AAMI.

I would highly recommend – I have had car insurance with AAMI for quite a while, for the past 5+ years anyway. For me (not everyone admittedly) they have always had a very competitive premium. This year I was involved in my first ever accident (low speed and nobody was hurt thankfully), and AAMI handled it brilliantly. With my phone call from the scene, they let me know… Read more

what to do, how to stay safe, and what information to gather. The phone lodgment was easy and seamless, and AAMI took care of the rest. I am very happy to be insured by AAMI, and will be happy to recommend to friends and family.

Customer Service – worst customer service ever. Calling for paying extra money for adding second driver on behalf my uncle because he doesn't speak English, and they don't even give you new invoice to pay. The guy insisted to talk to my uncle, I wonder how can they understand Vietnamese.  Show details

Useless service – I have used aami for almost 2 years now, My direct debit failed and I called and fixed it up. They said it was fixed and I wouldn't have any further issues, however I got an email today stating that my cover has been cancelled due to failed payments. Absolutely useless service I will never deal with them again Show details

Rip Off – These guys won't pay out on a simple theft case. They just try and find excuses and use exclusions which don't apply. I would avoid them and their parent Suncorp at all costs. Show details

Very unhelpful team – 1, The total lost team is misleading me when they find out my car was not worth to be repaired after Ammi’s member crashed into my car last week. They didn’t tell me my options but just ask me how much do I value my car which does make sense as I am the owner of my car but I have no knowledge of valuation a car. 2, push the settlement amount very… Read more

low.

3, they even tried to take the balance of car registration from me that I paid for a year of period a month ago. That really is a rip off. I paid the car registration why they take the money? What about if my car registration was not paid yet, or expired will Ammi pay for it?

4, All their misleading behaviors caused me do not trust them. All the decision or discussion between Ammi and I are not in written which make me feel unsafe to give them my certificate of car registration. Because they even refused to put the decision of phone discussions in written when I requested they to email me the decisions as evidence.

5, Ammi didn’t want to help but use some kind of strategy to hassle me. They don’t extend the hiring car for me unless I give them the certificate of my car registration which is a risk that they will make decision of settlement without my agreement and close the case.

I felt sad that Ammi team refused to let me speak with their manager but transferred my phone call to total lost team- a very difficult team.( they are playing game)

One very important thing is that Ammi is not there to help!

They know I need a car to go to work but they refused to extend the car rental.

They know that I want to speak with their leader but they put it in their computer to lodge a complaint and let me wait for their manager to ring me back which I don’t know when will the manager will ring me . Ofcause the manager didn’t ring me today. How does it help as the car rent ends at tomorrow afternoon and I have full day work tomorrow? How can I deal with them when I am at work?

I don’t think their advertising is telling truth: “lucky you are with Ammi” Not at all!

Unlucky to be crashed by Ammi’s member. Unlucky to deal with Ammi team!

Loyal customer charged $30 fee to cancel – Hi guys, having been a loyal customer for over 10 years I recently sold a car and rang to cancel the insurance only to be told there is a $30 cancelation fee!! What a joke, also after purchasing a new vehicle AAMI quoted $400 more than two other quotes I received. Please shop around you will be surprised! Show details