AAMI Car Insurance - Third Party Property Damage
Part of AAMI Car Insurance 1.8 

AAMI Car Insurance - Third Party Property Damage

 Verifiedaami.com.au
AAMI Car Insurance - Third Party Property Damage
1.2

25 reviews

PositivevsNegative
4% · 124 · 96%

Claim Resolution Time
  • <1 week
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
1.5
Customer Service
1.2
Timeliness
1.2
Job Satisfaction
1.0
Transparency
1.2

Reviews

25 reviews
rachel c.
rachel c.
  Third Party Property Damage

Compliant time taken to claim

Do not insure yourself wit AAMI - they are taking forever to respond to a claim, their customer service is atrocious. They will cost you more money Show details
Shahzad R.
Shahzad R.
  Third Party Property Damage
Not relevant
Not relevantGreater Melbourne (Metropolitan), VIC
  Third Party Property Damage

Impossible to contact to cancel cover after sold car

I sold car and tried to cancel my cover with AAMI. Everytime I ring them it's impossible to get through. After holding for 30 minutes an automated voice says there is no capacity and to ring back at a later time. I tried to email but after 10 working days I have had no response. Today I tried the chat function online which is the most frustrating experience. No help is provided and the function keeps disconnecting so you have to start over.
Avoid if you ever need to contact this insurer because you will be wasting hours trying to get through. Show details
D. Lowell
D. LowellGreater Melbourne (Inner), VIC
  Third Party Property Damage
Jafar C.
Jafar C.South-East, TAS
  Third Party Property Damage

Third Party Car Insurance, no customer loyalty

After almost 20 years with AAMI car insurance (7 vehicles) no incentives, no customer loyalty, no interest in matching quote from NRMA. Show details
Value for Money
Transparency
Bibek G.
Bibek G.6 posts
  Third Party Property Damage

SUCH A DISGRACEFUL COMPANYY

It has been a horrific experience with them. I have a claim pending with them FOR 1 YEAR AND COUNTING. For a minor accident that I was not fault at, they asked me to pay the excess fee and promised me to fight on my behalf. Every time I call them, I have to be in at least 2-3 hours on the wait and every time they say "waiting for the dash cam footage from the other party". What kind of company is this who makes you pay the excess fee and doesn't settle the claim for the whole 1 year??? Where is my money??? and now they increased my premium and I am not able to switch to the different insurance as my claim is still active with them. Such a SHAME!!!
Hopefully no one joins them. Show details
Ali Pinar G.
Ali Pinar G.
  Third Party Property Damage

Disgusting Company

Would not pay me for the damage caused by their tennant. Show details
Peter D.
Peter D.3 posts
  Fair Incentive Third Party Property Damage

Terrible service !!!

An AAMI insured car T-boned my car. It was her fault. AAMI took my car for inspection. since 4 weeks has AAMI my car and can not send it back. So my Insurer can inspect my car. I call since 14 days every day to get my car back, but they don`t have an accessor to handle it out. And every day minimum of 60 minutes to wait to get an [Content Removed] on the line. Terrible ! Show details
Unhappy
UnhappyWide Bay-Burnett, QLD
  Third Party Property Damage
Linus
Linus3 posts
  Third Party Property Damage

Price increase too high

Very bad company, paid 148/month for home and content insurance, renew for 200, just said hello to AAMI… 50 dollars/month more than the last year? They said because the flooding, should i pay for the other other people damages? Crazy company Show details
AAMI
AAMI   DM   
More

Hi Linus, thanks for providing feedback about your premium. We'd be happy to review this and discuss the change in more detail. Can you please email your policy details to social@aami.com.au

Louise N.
Louise N.Greater Melbourne (Inner), VIC3 posts
  Third Party Property Damage

Please fix the car!

Does it usually take 2 months to assess someone's car after your insured (by AAMI) runs into it??? They have made an appointment for end of March, happened in late Jan. Already been assessed by a panel beater but AAMI are holding it up even though the is no doubt of fault and straight forward. Show details
AAMI
AAMI   DM   
More

Hi Louise, sorry to hear that you have experienced a delay in your repairs. If you would like to send through your details to social@aami.com.au and we can check on the claim for you.

Anne S
Anne S2 posts
  Third Party Property Damage

Very hard to get a hold of. I spent an entire day trying to make a claim

I was involved in a minor accident and tried to make a claim on Aami website but it said I had to call. There was no answer on the phone after 3 attempts. I only managed to contact them via the other parties insurance company who gave me an email address. Show details
retep
retepSydney, NSW10 posts
  Third Party Property Damage

the worst service to date

I have been on the phone with this insurer all day only to be cut off time and time again. After 8 calls finally gotten through and to be placed on hold because e they have no idea whats going on with the claim even after given them all the details ask for and even given the claim number itself. You are not lucky with AAMI! I would advise to go else where with a Australian Call Centre. Show details
ambrish s.
ambrish s.Greater Melbourne (Outer), VIC5 posts
  Third Party Property Damage

Frauds!

I paid $650 excess amount of an accident I was involved in, i understand i was at fault. But i had the the car of other party, it was completely fine. And he gave his car on 28/04/2022. The incident happened on 07/4/2022. A clear 3 weeka GaP. I just don't understand why Aami is still holding my money and the lady named Kelie from claims team was so so rude. And when i said you are rude she said its ok thats the way! Seriously?? Show details
Angelina
AngelinaSydney, NSW
  Third Party Property Damage

Worst claim handling I have ever encountered

The claim process is taking too long and after submitting required documents and calling twice to enquire about it and waiting on the line for nearly an hour each time they request more details and the process starts again. They do not bother to contact you and you have to follow up and waste your time on the phone because the claim chat on the website does not even work. Show details

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Details

Compare all AAMI Car Insurance listings
CategoryRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Car, Health, Home and Contents, Income, Life, Motorcycle and PetCar, Health, Home and Contents, Income, Life, Motorcycle and PetCar, Health, Home and Contents, Income, Life, Motorcycle and PetCar, Health, Home and Contents, Income, Life, Motorcycle and Pet
Coverage TypeThird Party Property DamageComprehensiveThird Party, Fire and TheftCompulsory Third Party (CTP Green Slip)
UnderwriterAAIAAIAAIAAI
Legal Liability Cover Included up to $20 millionIncluded up to $20 millionIncluded up to $20 millionNot Included
Roadside Assistance Not OfferedOptional ExtraNot OfferedNot Offered
Reduced or Zero Excess Windscreen CoverNot OfferedZero Excess Optional ExtraNot OfferedNot Offered
Choice of RepairerNot AllowedNot AllowedNot AllowedNot Applicable
After Accident Care
Hire Car after an Incident

Not Included

Not Included

Not Included

Not Applicable

Emergency Transport & AccommodationNot IncludedNot IncludedNot IncludedNot Applicable
Towing Costs Not IncludedNot IncludedNot IncludedNot Applicable
Hire Car after a No Fault Accident

Not Included

Included - must use car by AAMI provider if available and within a reasonable distance of your location. Benefit ceases when:

  • your car is repaired and returned to you; or
  • your claim is settled

Not Included

Not Applicable

Essential / Emergency RepairsNot IncludedNot IncludedNot IncludedNot Applicable
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot OfferedNot OfferedNot OfferedNot Applicable
Hire Car after Theft

Not Included

Not Included

Included up to 21 days - must use car by AAMI provider if available and within a reasonable distance of your location

Not Applicable

Lock and Key ReplacementNot IncludedNot IncludedNot IncludedNot Applicable
Transit Cover Not IncludedNot IncludedNot IncludedNot Applicable
Trailer & Caravan CoverNot IncludedNot IncludedNot IncludedNot Applicable
Child Safety Seats and PramsNot IncludedIncluded up to $500 per claimNot IncludedNot Applicable
New-for-old Car Replacement

Not Included

Included, if you are the first registered owner of the car and it is less than 2 years old

Not Included

Not Applicable

Personal Property CoverNot IncludedNot IncludedNot IncludedNot Applicable
Uninsured Motorist Benefit Included up to $5,000Not ApplicableNot IncludedNot Applicable
Accidental Loss or Damage
Malicious Damage / VandalismNot IncludedIncludedNot IncludedNot Applicable
FireNot IncludedIncludedIncludedNot Applicable
CollisionNot IncludedIncludedNot IncludedNot Applicable
Natural EventsNot IncludedIncludedNot IncludedNot Applicable
Theft or Attempted TheftNot IncludedIncludedIncludedNot Applicable
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