- Sign in
- Write a review
Achieve Homes
Michelle B.Greater Melbourne (Outer), VIC
- Verified customer
Professional and knowledgeable
We have been working with Adam De Pasquale, Sales & Marketing Manager of Achieve Homes since June 2020. Adam's knowledge of the construction industry is very obvious. He is very professional, has brilliant communication skills and is easy to deal with. Adam offers feedback on design and inclusions which is very useful to us as we proceed through the design stage of our reasonably non-standard home build. We have had some disagreements during the sales process however Adam has always remained completely professional and willing to work to find a solution that satisfies both parties.
CatherineBruce 2617, ACT
- 3 reviews
- Verified customer
Best customer service ever!!!
Jad has walked us through every step of developing our house plans and has thoroughly explained each and every one of our questions. Where he’s not been sure, he’s confirmed and got back to us. He’s gone over and above. We are excited and looking forward to our new home.
- Verified customer
On going process of acquiring new house
The representative of achieve homes is so approachable, willing to help and guide you along the process and objective in dealing with the clients to achieve the most desired results of the client perspective. Likewise, achieve home representative is always open and ready to bargain ideas to make the clients happy and more enthusiastic in pursuing their goal of getting new house at their level of satisfaction.
Find out how Achieve Homes compares to other Home Builders
Know better, choose better.
Strathnairn sunriseCanberra 2600, ACT
- Verified customer
I've heard it's rare for a build to go smoothly, this must be the exception
Kane Farrow has been my project manager for my build in Strathnairn ACT.
He has been absolutely fantastic to deal with, is friendly and courteous, and always stays in touch with me about my build and is contactable if I need anything from him. He has never made me feel like I am bugging him which I appreciate given this is not exactly a few hundred dollars I'm handing over.
Kane has demonstrated outstanding commitment to ensuring my build is progressing as quickly as possible without cutting any corners, and has been ahead of schedule the w...
Read morehole way so far (up to tiling), which he clearly has had a hand in achieving and takes pride in. He runs through all of the details of each stage of completion with me at site visits and what has been done and why, which is not always obvious to the untrained eye. Kane always identifies any issues upfront and lets me know when and how they will be resolved, not that there were many! Just very minor things which in itself speaks volumes of Kane as this demonstrated that I could trust him to let me know about issues even if there was no way I would pick up on it. Very happy with Kane and I would recommend him to anyone thinking of building!Svetlana Canberra 2600, ACT
- Verified customer
Great experience and service throughout!
Working with Achieve Homes has been a great pleasure. The service we have received from the initial enquiry has been unmatched. The team has given us great confidence in building our first home and we couldn’t be more grateful. Would highly recommend to anyone planning to build in the future.
Kartika M.Isabella Plains 2905, ACT
- Verified customer
Large family build
From our fist meeting we instinctively knew we wanted to go with Jad and Achieve. Jad was so welcoming, honest and easy to deal with. After lots of research and comparisons, we were confident of our decision to go with achieve.
We had very specific wants and needs for our large family including our special needs son.
Jad and the design team helped us create the perfect solution that suited every member of the house.
GraemeCanberra 2600, ACT
- Verified customer
Fantastic Customer Service
Abdal was fantastic during the sales stage to help us design our forever home. Abdal made the whole process from selecting a design, ensuring the block was suitable, to discussing price and upgrade options as seamless as possible. Abdal was more than happy to answer all of our questions without any hassle and did so promptly providing us with the details we needed to make our decisions. We look forward to the pre-construction stage.
- Verified customer
Great Service
Great pre construction from Aditi and the team at Achieve Homes. Any time I’ve had questions, they have been extremely helpful. Aditi and pre construction team have been prompt, polite and professional. There was a small issue with a floor selection and Aditi picked it up and rectified the problem straight away. Thanks Achieve for a great experience so far.
ShowrovGreater Melbourne (Metropolitan), VIC
- Verified customer
Delay in Building Permit
Achieve homes try to do everything to turn your dream into a nightmare. My contract was signed on 21-03-2020. I am still at the Pre-construction stage. Achieve homes is still struggling to get a building permit from Victorian council. A building permit application for my house was rejected because Achieve Homes failed to comply with building regulations, in regards to siting requirements. I have already got detail explanation regarding this from Victorian Building authority, saying how it is builder's negligence only. Then the plan required to ...
Read morego through some mandatory amendments and you can imagine the consequence: I had to compromise with my home design, in which... hallway, family living, eves etc got a ugly look now. Although in way of amending the plan to my satisfaction, Achieve Homes kept showing their high resistance initially, through a great deal of hardship I managed to correct few items to my satisfaction and other remained affected badly as I mentioned above. Then the plan got amended, signed and agreed by both parties. And I was eagerly waiting to have the long waited permit and get going with the journey of my First home construction. But unfortunately, I found that Achieve homes is still hunting for more money and more delays to go for construction. This time, it is the issue of 6 star energy rating. I want to mention here that 6 star energy rating was not a part of my standard inclusion and knowing that I availed a written confirmation from Achieve homes sales team saying that, "if I decide to to sign the contract with them, Achieve Homes will provide me 6 star energy rated house within the contract price." So I signed the contract. But after the EER received for the amended plan, there was a requirement of upgrading few windows to Double Glazing to achieve 6 star rating. About which they did not have any idea before the amendments were being discussed. And also they started denying the confirmation email availed at the sale stage. So, imagine the result!!!!!! The plan again went for amendments to reduce the size of window. Now I got the plan returned few days back, with one double glazing window expense imposed on me and still waiting for the permit. In the meantime, Achieve homes have not stopped settling of few invoices resulted from variation of cabinetry and electrical, kept on reminding me as those were going overdue. They don't have any regret to make so much of delays and financial damages to me. No kind of urgency was shown from Achieve Homes in doing things. All the bad experience are not shared here yet, hope to do so in future. **** How would you feel when you have to compromise with your home design?***************2 comments
Thanks Team Achieves for taking time to post feedback. There is no doubt that how SUPER STRESSFUL time was gifted by Achieve homes in last 9 months after being entangled in the contract on 21-03-2020....
Read more You must have your own business policy,but as a client we always expect, that policy is ethical enough to have a peace of mind while experiencing your service. Whereas I found a series of PROMISE BREAKING (not only of verbals, but also of written ones) only due to pick out some extra money out of my pocket. All these I have discussed with you, showed you the evidence of promise, but you did not care. Achieve homes is custom design builder, THAT'S THE ONLY REASON I CHOSE YOU. giving me custom design house is not a privilege. At sale stage I was given commitment, no matter what happens, I will be given a design up to my satisfaction. But the reality is evident already, where so many items are compromised, due to incompetent drafting by Achieve Homes.Find out how Achieve Homes compares to other Home Builders
Know better, choose better.
- Verified customer
Achieve Homes is turning our House of Dreams into a reality!
We are currently in the pre-construction stage, but our experience with Achieve Homes has been great. Our salesman Jad has gone out of his way numerous times to ensure we are going to have exactly the house we want - from securing for us the block we were after, to calling his colleague for fast quotes and design changes.
Our plans have been incredibly well managed - always carried out quickly, with great communication. Additionally, they were always well cost, with Achieve Homes trying not to put the cost of a design change on us.
Our final cost was entirely in line with our estimated cost, as Jad our salesman walked us through it every step of the way.
TippyGreater Melbourne (Outer), VIC
- Verified customer
Good service
Very good commumication services given to me by Shah & Aditi. I'm pleased & happy with informations, updates and financial advices, guidelines provided by them. I would recommend Achievehomes to my friends. I am happy with the design and choices and recommendations advice provided by their designer. I want to thank Aditi again for her patience & help me to my new home journey
David JohnsonGreater Melbourne (Metropolitan), VIC
- Verified customer
House contract and inclusions
First stage went very well. The sales person we delt with, Adam, was professional and friendly. He ensured we got what we needed in a timely manner.
My only issue was the number of times our plans had to go back to the architect for changes already identified. This was disappointing as I would have expected more care to be taken when changing the floor plans especially when the changes were identified in writing and had to be returned multiple times.
Our colour consultation was made easier by Aditi. Her professionalism and friendly, helpful adv...
1 comment
Achieve HomesAchieve Homes
Hi David,
Thank for your honest and detailed review. With your feedback we are able to identify areas we can improve upon. We strive to create a remarkable experience for all of our clients, and app...
Read morereciate the time you have taken to provide us with your observations.TeganSouth-Eastern Region, NSW
- Verified customer
High Quality Customer Service
Jad was very helpful, reliable and informative. I was very well taken care of through this pre construction process building my first home. He has offered continuous and consistent support and advice as all questions and queries were addressed promptly. Jad offered reassurance in everything we discussed and decided on. I am looking forward to moving forward in the build with the help of the team at Achieve Homes.
NnamdiAustralian Capital Territory
- Verified customer
Excellent Customer service
Excellent customer service by the sales team led by Jad. He was very professional from the beginning to the end of my dealing with him. Jad listened, took my ideas on board and improved on what I asked for leveraging on his experience and expertise which resulted to a custom design am proud of . He was transparent all through.
Thanks Jad for your excellent service.
Vivek Canberra 2600, ACT
- 2 reviews
- Verified customer
Excellent customer focussed support
We greatly appreciated the systematic and speedy efforts to complete approval requirements for the construction to start while at the same time supporting our requirements on variations. Updates on the process were regular and Aditi - our point of contact was always approachable to answer our queries. Achieve Homes was outstanding in appreciating our perspective on unplanned variations that had occurred and accepted feedback positively to both give us an advantage as well as enable improvement in their processes.
Find out how Achieve Homes compares to other Home Builders
Know better, choose better.
Rajeev PaiGreater Melbourne (Metropolitan), VIC
- Verified customer
First house - Fantastic so far
We have built our home with Achieve Homes and we are currently at practical completion stage. We had a good experience with them. Although there were a few hiccups at the beginning, they were handled very well. Our Site supervisor was Shane. Shane was extremely prompt replying to all our emails, he was friendly and understanding. We were updated throughout our whole build. The overall finish of the house is awesome!!! We absolutely love our house. We would not hesitate to recommend Achieve Homes to anyone. It was a wonderful, positive experience. A huge thank you to Shane and the rest of the team that helped us along the way.
Excellent OutcomeGreater Melbourne (Outer), VIC
- Verified customer
Part 1 : Sales and Construction in Progress - Cloverton Estate Kalkallo 3064
We engaged Achieve Homes to custom design my investment property. The Sales Team (Adam De Pasquale and Digant Vania) were very professional and very patient, as together, we continued to change and tweak the plans until we were completely satisfied with the layout and design of our home within my budget. I had clear outlined expectations for the budget, and the Sales Team worked with me to adjust and fine-tune both as needed. Thanks to the Sales team in providing an excellent service in order to meet my requirements.
Furthermore, Achieve hom...
Read morees employees have demonstrated their expertise, customer service, and true passion for their business while working with me. It is clear that their true purpose is to ensure their client’s complete satisfaction, and each and every individual have put in the time, effort, and energy to ensure that the goals are accomplished. Currently my house is in construction phase and I have been in contact on weekly basis by the Site Supervisor (Shane Gotch). I would like to express the excellent project management services which I am receiving from Shane, and the Construction Team. To date, Shane has provided me with excellent customer service, timely construction updates, and very responsive and accountable in providing any milestones accomplished. It’s rare that you come across a standout talent like Shane in a construction industry. I will ensure that I will update the Product Review as Part 2, that is during and after the construction phase.- Verified customer
Easy and great choices with 3 bedroom home!
All of the pre-construction stages have been swift and easy, no real hidden extras that weren't expected and the design was great!
Lots of chances to make all the changes you want (most of which are free, just cost of item).
The range of choices were good and had a designer help with the colour choices.
Looking forward to seeing it getting constructed!
Questions & Answers
Sorry, there are no questions yet.
Details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Achieve HomesAchieve Homes
Hi Showrov,
We are sorry to hear of your negative experience with us at this point in time. We always strive to get the best outcome for our clients. ...
Read moreYour design is a custom design, designed specifically to your needs. This design required an exemption from the council. It is normal to go to council for a exemption to get the design you want. This process takes time and patients as council does take time to assess applications especially during covid. Unfortunately the council did not approve the design and we worked with you to make the required changes to the design in order to get a building approval. Part of these changes that you requested where to have bigger windows which required amendments to the energy report and therefore required more windows to be double glazed. Yes we have also had challenges with communication as you are overseas and are not accessible via phone to discuss important points. We always like to get on the phone and talk to our clients to ensure they understand their options and our recommendations. Great news is now we have been able to get a building approval for your design with the changes required by council. If you have any further issues please raise them with us directly. You a highly valued client of ours and we want to ensure we give you a remarkable home and experience. Thank you