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ACN Pacific Energy

ACN Pacific Energy

2.6 from 65 reviews

See the Best Energy Providers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
24
4 star
2
3 star
0
2 star
1
1 star
38

San

San

  • 2 reviews

One of the best organisation to learn and earn at same time, better opportunity for ordinary people.

published

Click Energy, it take me 1 business days for installation and so great value for ordinary people without bargain and great email bills with no lock in contact and exit fee

Transparency
Customer Service
Rates and Fees
ServicesElectricity and Gas
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The reviewer stated that an incentive was offered for this review


Samantha

SamanthaGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Be smart and stay away

published

Someone signed me up to this service without my permission (or signature). I never used anything from them yet still received a bill for over $600. I told them it was fraudulent and yet they continued to harass me for years. They then put a credit mark on my file. You can't call them to discuss it. They are a dodgy pyramid scheme.

Transparency
Customer Service
Rates and Fees
ServicesElectricity
See all answers
Mona

MonaGreater Melbourne (Outer), VIC

  • 3 reviews
  • 3 likes

Terrible customer and IBO experience

published

Wish could give 0 stars, it’s a trap, don’t get into it. End up signing up for it and transfer by Broadband and other utilities to it. ACN broadband is low speed and way more expensive.

Don’t become an IBO it’s a wastage is time and money. There is no returns at all. Stay away from ACN.

Thanks

Transparency
Customer Service
Rates and Fees
ServicesElectricity
See all answers
David S.

David S.Greater Melbourne (Outer), VIC

  • 2 reviews

the best one thanks guys

published

when I started I was sceptical about the services but after a year I am so happy, well-done guys, very eficient and in terms of cost-benefit it is a very good option

Transparency
Customer Service
Rates and Fees
ServicesElectricity and Gas
See all answers

The reviewer stated that an incentive was offered for this review


Patrick

PatrickVictoria

  • 4 reviews
  • 2 likes

Get paid and save money on your electricity bills..AWESOME..

published

When I join ACN, thought it will not work but still joined to support my family member that were already on it. Managed to get paid within 30 days of my registration and profit. Really excited and helping my family and friends to have discount on their services (Gas and Electricity). I know there are people out there that are facing problems with ACN, only because there are other people who are not following company protocols and are taking advantage of ACN and are conducting their business in a unethical manner. Which gives the ACN company a bad name...STOP FORCING PEOPLE TO JOIN IF THEY DON'T WANT TO JOIN.. follow the company guidelines and stop RUIN IT FOR OTHERS...be professional pleaseeeee.

Customer Service
Rates and Fees
ServicesElectricity and Gas

Brooke W

Brooke W

  • 3 reviews
  • 1 like

Just say no.

published
Customer Service
Rates and Fees
ServicesElectricity

Danny Boy

Danny BoyCaloundra West

Physical threats, disgraceful service, very average products - Disgraceful, pathetic & expensive!!!!

published

I have been pushed & pushed by reps trying to get me involved in this business, have even been threatened on a public job board by different representatives of this company. Disgraceful behaviour & the company ACN Pacific won't return my calls or emails after I was physically & verbally threatened by one of there Independent Business Owners. The products they peddle are very average at best & the ACN company won't help if you have an issue.......seems they just want your money. $495 to join, so what you can save $5 or so a month. Give me a break ACN, the whole experience is woeful & I'd give a 0 star rating if possible.

Customer Service
Rates and Fees
ServicesElectricity

Brobby123

Brobby123Brisbane

Terrible - horrible communication And horrible service

published

Absolutely terrible do not recommend. Hard to communicate, website login only works half the time do not recommend. It’s like talking to a robot when phoning the call centre glad I’m no longer with them

Tan

TanBayswater Nth

  • Verified customer

TERRIBLE

published

Could not help with internet at our new address, asked them to cancel internet. Kept charging us for internet, even after providing evidence of conversations that we requested it to be cancelled. They are still chasing money 2 years later and have threatened to put us on the blacklist. Had to pay to avoid this. DON'T EVER USE THIS COMPANY! They dont listen, customers are never put first. Dont get stuck with them because they never seem to let go of you once they have you!

what a great company

published

I did not know what it was about and I thought it could be fraud. But then I knew the advantage that they have when working with recognized companies and I can earn money for this


Very unstable internet connection and slow

published

Join ACN with speed up to 54mbps but buffering during youtube. Very unstable internet connection! Evening download speed can be low as 0.05 mbps... tried to contact the tech support twice and said the were no prob.
The tech support ask me to record the speed in morning, afternoon, evening via speedtest.net and report to them. Then, they will send the tech guy...and if the tech guy found no problem, a fee of hundred of dollars is charged. I'm a victim of this company and still got 1.5 years contract!! please be aware!


Don't Waste You're Time With This Scam of a Company!

published

Terrible Internet service from Day one and it's progressively getting worse. How sad is it that I have to turn on my 4G just to have a stable connection while playing games or upload videos? It's an absolute joke of a company full of elitist money hungry scumbags.


Lee

LeeSydney

  • Verified customer

If the service is bad, why didn't you report it?

published

I can't understand why people are blaming the provider when our electricity all came from the same power grid. It is a price war out there. I have switched to Click Energy through ACN and I'm paying a monthly installment set for $130 per month, comparing to when I was with Mojo and Red Energy, where I used to pay more than $150 per month. The surprising thing happened when my second installment bill arrived, I received a 40% discount credit from the first monthly installment, so the amount due was $78.00 ! My third month actual read bill was only $93.99 because I had paid two months installment upfront, with a 40% discount. I'm very happy so I'm not sure what are the complaints here are about? Are you guys even real??


Mad

MadPerth, Western Australia

Why people blame this service

published

I was sick of trying all internet services of Telestra, Vodafone, dodo, iiNet,belong....for better and faster.
I was not happy with any of these. I was blaming the area where I live. 2 month ago my close friend helped me to connect ACN internet. My experience with ACN Internet is good. One day when I search google reviews of it then I found few people have blamed this service. I don’t other places but at my home it is the best one.

I recommend you guys why don’t you try and give a go. If not satisfied then don’t go ahead.
Thanks

krishan

krishanliverpool

  • 11 reviews
  • 18 likes

One of wosrt internet provider will not recommend to any one

published

I wish I can give less stars. Poor internet and telephone service. I was with tpg before and never had any problems. Believe me if you join this company you will be always on phone with them. The best answer comes from this company is to restart your modem . I got this new connection last month and bought their expensive modem thinking connection will work fine but it never happened . I choose 50 mbps plan as it was on promotion with one year contract. Just lodged complaint to tio to move back to my original provider that was tpg.

I have had absolutely no reception for internet for over 3 months now

published

They suck pure and simple don't sign up with them ever because they don't supply what they say they will.
I have had absolutely no reception for internet for over 3 months now and this company is still charging me.


Don’t trust them all on their commission be alert

published

One of my friend he got another friend both laying
This and that they joined me $495 they say they will make the point they didn’t turn up yet they tell me get that phone line even they didn’t use it. I been there meeting all they put electricity tru ACN it’s terrible expensive coz all over commission I can’t recommend to anyone I will give them -10.


Joanne

JoanneToowoomba

  • 2 reviews
  • 20 likes

Buyer beware

published

Torncoppa

TorncoppaGold Coast

  • 2 reviews
  • 8 likes
  • Verified customer

ACN bail out option

published

this is the worst setup and when I have the time will be changing over to another provider

published

Set up is slow - phone calls offshore are tedious and slow - have had nothing but issues
Do not have time too be hanging on for so long 5 March 2018


Page 1 of 4

Questions & Answers

Chris Lako

Chris Lakoasked

Will get refund of my $500.00 if registered with acn?

1 answer
Lee
Lee

Don't understand what you mean? For the electricity?


Andy

Andyasked

Is this a legal company or a pyramid (illegal) company?

8 answers
Kevin
Kevin

Absolutely legitimate. www.acnpacific.com.au They provide great services with NBN, Click energy and Vodafone

bella.
bella.

I am not affiliated with ACN - only as a customer to support a friend who is an IBO.
I have NEVER had any issues with their services.
But seriously do you think Vodafone, Click Energy, Energy Australia and ADT Home Security (MAJOR providers) would partner with a company if it was an illegal scheme? I don't think so. ACN is a legit business. Before even becoming a customer I even researched it all...

Stewie G
Stewie G

I'm thinking you are correct.. they only on sell everything else...


browneyedgirl52

browneyedgirl52asked

I have just received a letter from Lock & Co. saying ACN Pacific owe me $231 from 2008. They are a holding co. and are insuring me the refund. I must of been an ACN customer? Can't remember back that far.

2 answers
Chris
Chris

I would say it is a Scam from another party.

1: Search Lock and Co in Google. Only in the UK i could find.
2: Unless it was very late in 2008 it is past the 7 year deadline for the refund
3: If you have moved, or otherwise changed details since you thought you were a customer they would have to invest to try and find you, which for $231 of free money for them would not be in there interests.

Meme
Meme

Yeah this will be a scam, if you did sign up with ACN there not the ones that bill you it is your service provider when/who ever you signed with.


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