ACN Pacific Energy

Quick simple contract free – Acn doesn’t use click energy anymore because of the bad reviews. They partner with service providers and just like any organisation there’s good or bad. Please don’t let the minority of bad agents that have you bad experience make you sceptical. When you get a bad service with commonwealth bank you still use the bank and complain about the person.… Read more

Same thing with ACN. There are different teams so that agent is not in a supportive team that teaches them the right thing.

I switched all my services. And they now partner with known reputable Aussie companies such as Vodafone, mate, Amaysim, Honey insurance, Alinta energy.

If you have a bad experience or heard anything , don’t google Acn, check their partners that are supplying you. Mate is Telstra line. Same thing lower price. I know it’s a ripoff when you pay more for the same thing that you can get less. I googled mate before I joined and they’ve been around for 10 yrs. They are an Aussie company with many good reviews so I was happy to switch and check out the NBN and mobile plan.

With the NBN plan on mate I was able to use my existing modem because it was not an Optus modem because Optus locks their modem, so nobody can use it and make you pay more. I did the transfer after hours and even then it only took about two hours to switch over. I was able to use my old service until the new server switched over and all I had to do was reset my modem. I have been using the Internet for a week now with no issues. I was able to enjoy faster speed than my Belong Plan.

I use MATE to enjoy the Telstra service and find out the signal was much better. I didn’t get frustrated as much when I was with Amaysim, because sometimes I wouldn’t get a good signal in certain areas even though it says I had three bars, but it was a delayed refresh. I received a Sim card by post and received it within 12 hours. It was so quick so you need to sign up on a Monday to Thursday rather than Friday Saturday or Sunday because in Australia nothing gets done on those days.

I switch my gas to sumo electricity to Alinta. Because of the no contract or payment plan, the payment is flexible so they do a credit check and I was able to have a good credit check to pass and receive further discount than what I would have got if I went directly to Alinta.

I highly recommend asking your ACN agent if they are in a supportive team and they have training nights every night. Because if they have to support from their team and getting proper training, they know what they’re doing and your service is great but these days even if the agent is not good, you are using your service provider you can request to ask for their phone number and contact them directly.

Dont ever sign up with ACN electric..It will cost u – I sign up last June 2019 for this ACN click energy because of this agent who promised me that I will save a lot of money than my previous provider. For the next quarters I did notice that I was paying more than I have before..finally a few days ago I shop around and compare my actual bill with energy my old provider and they told me that I should… Read more

have paid less than I need too and they notice that I dont a solar rebates rates on bill. I complained to click and I got a letter today that ACN did not actually put in a solar rates on my account and I would get a rebate of $212 for that quarte alone.. I got so upset coz I'm thinking how about the other quarters? I got ripoff because of the carelessness of agent who assisted me..I advice her what's happening and all she did was tell me to call click energy. She did not even do anything for me.. talking about ripping off customers. So lesson of the story dont ever sign up with acn. Their agent doesnt known what they're doing. No idea at all. It cost me and if I didnt shop around then I would still be paying more.

What electricty what service – The worst experience I've ever had been with ACN Click Energy for more than a year we were with them everything was good and when we started moving houses few days ago they told me to turn off electricty fuse box so they could connect it which i did so many times. Probably more than 10 times and still don't have electricty. It's been 4 days now… Read more

and still nothing so unprofessional of them not helping their customers. Will be leaving the service tomorrow it's not on.

One of the best organisation to learn and earn at same time, better opportunity for ordinary people – Click Energy, it take me 1 business days for installation and so great value for ordinary people without bargain and great email bills with no lock in contact and exit fee Show details

the best one thanks guys – when I started I was sceptical about the services but after a year I am so happy, well-done guys, very eficient and in terms of cost-benefit it is a very good option Show details

Get paid and save money on your electricity bills..AWESOME – When I join ACN, thought it will not work but still joined to support my family member that were already on it. Managed to get paid within 30 days of my registration and profit. Really excited and helping my family and friends to have discount on their services (Gas and Electricity). I know there are people out there that are facing problems… Read more

with ACN, only because there are other people who are not following company protocols and are taking advantage of ACN and are conducting their business in a unethical manner. Which gives the ACN company a bad name...STOP FORCING PEOPLE TO JOIN IF THEY DON'T WANT TO JOIN.. follow the company guidelines and stop RUIN IT FOR OTHERS...be professional pleaseeeee.

Be smart and stay away – Someone signed me up to this service without my permission (or signature). I never used anything from them yet still received a bill for over $600. I told them it was fraudulent and yet they continued to harass me for years. They then put a credit mark on my file. You can't call them to discuss it. They are a dodgy pyramid scheme. Show details

Terrible customer and IBO experience – Wish could give 0 stars, it’s a trap, don’t get into it. End up signing up for it and transfer by Broadband and other utilities to it. ACN broadband is low speed and way more expensive. Don’t become an IBO it’s a wastage is time and money. There is no returns at all. Stay away from ACN. Thanks Show details

Just say no – I got signed up by someone I actually looked up to once upon a time. Got signed up, was intending to do it within a gradual period around my other work and training commitments, didn’t have a great deal of money or time at this point but still gave time to an opportunity. I managed to succeed at first only slightly, I got family members on board… Read more

to then have the money they made held back from them and me as I was told I had to pay this and that otherwise I would get fined.... maybe that’s why they don’t allow time for you to read any terms and conditions on approach. I had a small portion of debt during the set up of my website and since they ( my business partners and sign ups ) were under me I was entitled to SOMETHING however it was all just a smart pitch with empty promises to get people interested. Didn’t get this help or courtesy, got threatened with a bad credit rating all because I was not being pressured then and there when it suited them... sometimes people have different circumstances and they can be restricted for some in terms of options and funds needed to achieve them. I underwent financial and home hardship, this affected my ability to invest day to day time to this business work and training / studying aside...to then state this and just get disposed of in return, nothing in return in terms of my business partners acquired or customers....or any pay for my efforts. I am lucky I am strong minded because these types of mind games in the name of business and income can really damage the vulnerable and innocent.

At this point I have a feeling I will need to repair my credit rating all due to a horrible , disposable and disheartening experience....where does ACN get held accountable ? “Too big to be jailed” mentality perhaps ?

Just say no and walk away, stick with a job that doesn’t require upfront fees and repetitive accumulation of other people’s bills to switch over to ACN as that’s the end goal.

Such a shame. Such a garbage move to people who need to make a living, have financial presssure like every other working adult and still open their time and efforts to give this company a chance.

Physical threats, disgraceful service, very average products - Disgraceful, pathetic & expensive!!!! – I have been pushed & pushed by reps trying to get me involved in this business, have even been threatened on a public job board by different representatives of this company. Disgraceful behaviour & the company ACN Pacific won't return my calls or emails after I was physically & verbally threatened by one of there Independent Business Owners. The… Read more

products they peddle are very average at best & the ACN company won't help if you have an issue.......seems they just want your money. $495 to join, so what you can save $5 or so a month. Give me a break ACN, the whole experience is woeful & I'd give a 0 star rating if possible.

Terrible - horrible communication And horrible service – Absolutely terrible do not recommend. Hard to communicate, website login only works half the time do not recommend. It’s like talking to a robot when phoning the call centre glad I’m no longer with them

TERRIBLE – Could not help with internet at our new address, asked them to cancel internet. Kept charging us for internet, even after providing evidence of conversations that we requested it to be cancelled. They are still chasing money 2 years later and have threatened to put us on the blacklist. Had to pay to avoid this. DON'T EVER USE THIS COMPANY! They… Read more

dont listen, customers are never put first. Dont get stuck with them because they never seem to let go of you once they have you!

what a great company – I did not know what it was about and I thought it could be fraud. But then I knew the advantage that they have when working with recognized companies and I can earn money for this

Very unstable internet connection and slow – Join ACN with speed up to 54mbps but buffering during youtube. Very unstable internet connection! Evening download speed can be low as 0.05 mbps... tried to contact the tech support twice and said the were no prob. The tech support ask me to record the speed in morning, afternoon, evening via speedtest.net and report to them. Then, they will… Read more

send the tech guy...and if the tech guy found no problem, a fee of hundred of dollars is charged. I'm a victim of this company and still got 1.5 years contract!! please be aware!

Don't Waste You're Time With This Scam of a Company! – Terrible Internet service from Day one and it's progressively getting worse. How sad is it that I have to turn on my 4G just to have a stable connection while playing games or upload videos? It's an absolute joke of a company full of elitist money hungry scumbags.

If the service is bad, why didn't you report it? – I can't understand why people are blaming the provider when our electricity all came from the same power grid. It is a price war out there. I have switched to Click Energy through ACN and I'm paying a monthly installment set for $130 per month, comparing to when I was with Mojo and Red Energy, where I used to pay more than $150 per month. The… Read more

surprising thing happened when my second installment bill arrived, I received a 40% discount credit from the first monthly installment, so the amount due was $78.00 ! My third month actual read bill was only $93.99 because I had paid two months installment upfront, with a 40% discount. I'm very happy so I'm not sure what are the complaints here are about? Are you guys even real??

Why people blame this service – I was sick of trying all internet services of Telestra, Vodafone, dodo, iiNet,belong....for better and faster. I was not happy with any of these. I was blaming the area where I live. 2 month ago my close friend helped me to connect ACN internet. My experience with ACN Internet is good. One day when I search google reviews of it then I found few… Read more

people have blamed this service. I don’t other places but at my home it is the best one.

I recommend you guys why don’t you try and give a go. If not satisfied then don’t go ahead.

Thanks

One of wosrt internet provider will not recommend to any one – I wish I can give less stars. Poor internet and telephone service. I was with tpg before and never had any problems. Believe me if you join this company you will be always on phone with them. The best answer comes from this company is to restart your modem . I got this new connection last month and bought their expensive modem thinking connection… Read more

will work fine but it never happened . I choose 50 mbps plan as it was on promotion with one year contract. Just lodged complaint to tio to move back to my original provider that was tpg.

I have had absolutely no reception for internet for over 3 months now – They suck pure and simple don't sign up with them ever because they don't supply what they say they will. I have had absolutely no reception for internet for over 3 months now and this company is still charging me.

Don’t trust them all on their commission be alert – One of my friend he got another friend both laying This and that they joined me $495 they say they will make the point they didn’t turn up yet they tell me get that phone line even they didn’t use it. I been there meeting all they put electricity tru ACN it’s terrible expensive coz all over commission I can’t recommend to anyone I will give them -10.

Buyer beware – I have just had a nightmare experience with ACN . A work collegue of mine who has limited english and basically no understanding of what they were selling. He thought once you got the modem home you plugged it in and you had internet he didn't understand til I told him that you also had to 1 have an internet service connected and 2 an internet… Read more

provider.He was signed up by a travelling sales rep from ACN going around to equally vulnerable people and ripping them off and on top of that getting them to fork out another $500 dollars from him and another $500 from one of his friends as well to become so called Business owners. I have been twoing and froing for months to get him out of his contract of which I must add he has never had an internet connection in the first place. It wasn't until I let them know that I had sought legal advice and was told there would be a more than positive result because of the underhanded way in which these people were signed up. ACN have finally let my friend off for $49 mind you but I guess we will have to live with that. As for the Business owner thing That will be pursued if my friend wants to take it further which I hope he does. Please be careful of these reps travelling around they don't care who they sign up they get paid anyway. It is very upsetting to see hard working, trusting, kind and gentle people like my friend being scammed .

ACN bail out option – Im throwing this in because I had ACN telephone. It has to be considered as relevant because it is another reason why you dont want to touch ACN. I am taking my complaint to the Telecommunications Ombudsman. If you have signed up for any service with ACN, make sure to make a record of your conversation of your sign up. Point to look for is the… Read more

"Notification of Discontinuation". If you go flipping to another provider, be it phone or power, they will continue to hunt you for payments. It is a US model operating in Australia under US rules and multi level marketing efficacy. Contract is everything. This means who ever you signed up by may not always be clear with sign up rules and you become an MLM customer sucker. Stick to traditional providers that are subject to Australian Rules.

this is the worst setup and when I have the time will be changing over to another provider – Set up is slow - phone calls offshore are tedious and slow - have had nothing but issues Do not have time too be hanging on for so long 5 March 2018

They want to sell Franchise's not phone and internet! – These Guys are all franchisees or agents who run there "telephone company" from a laptop at home!....there website even tries to sell you a business partnership before they sell you internet or phone!? Be very sceptical of what back end services they can provide as they usually have NON and are at the mercy of the supplier there dealing with… Read more

toget a problem fixed......now dont start me on the NBN pass the parcle shmarkle.....ISP has to go to NBN for all faults....NBN then sends a third party contractor.....contractor then fails to fix the issue and leaves, so you call back....ISP BLAMES NBN, NBN BLAMES CONTRACTOR FFS!...There is no accountability on anyone while we all keep paying for a service? NUFF SAID, OUT.

Don't waste your time & $495 – Hello folks, please be careful before you signup for this so called financial freedom model. I joined because one of my close friend asked me. But I was very hard for me to convince myself that I can get better deals through ACN. you might save $5 /month and to recover your $495 ...you can calculate your self. in addition to get good discount… Read more

you need to spend more for eg: I was happy with My NBN #60 plan......through ACN it was costing around $90

so, don't get into this crap.

Effective Company – All Telco's and most corporate organisations have their ups and downs. ACN has partnered with many reputable companies around the world to deliver cost effective and efficient services. ACN's business model is designed for customers and independent business operators to win.

Fantastic Organisation – ACN is an organisation that was built on integrity and has stood the test of time in delivering competitive services. ACN has given many people from all races and religion the opportunity succeed and many have done through sheer hard work and dedication.

welcome to the planet hell – I am having an absolute nightmare with these people. They think once you give them direct debit authority that can take any amount of money at anytime. Thinking about giving them a call and asking for refund? Good luck I have been doing this for more than 3 months now, it took me more than 10 hours, a so called manager, couple of supervisors and… Read more

dozens of CS representatives to come to this point. I am still getting charged every now and then without receiving any invoices or notices for the extra money they take out of my bank account. I have contacted my bank and stopped direct debit already.

Very very unhelpful people. Stay away from this internet provider or experience the hell on earth.

Very bad service – Hi, I live in Bungarribee on second floor and nbn in first floor very bad connection and very bad customer service ones you take 1 year contract they don't care about you

THIS COMPANY SHOULD NOT BE IN BUSINESS – worst experience with a telecommunication company ever, absolutely no support, no getting back to you when they say they will... internet speed really bad, actually hardly any speed...talk about a mismanaged company, shall never recommend them to anyone.

Happy with the service – First of all reading peoples comments who claim that "anyone who posts something good are lying and actually work for the business" I find that very offensive. Firstly I do not work for the company and I am not lying thank you. I am an ACN customer who wanted to help and support my friend who is an IBO. I have been a customer for about 4-5… Read more

months in total across a few different services, NBN, Mobile and Electricity. We have never had any issues with any of our services, could be due to our IBO going out of her way to ensure the processes were done easy and was there every step of the way. As this is an "Energy" review, we got our electricity through ACN with Click Energy and after paying $1500 a quarter with Origin Energy, we were able to save $250 a quarter - a saving is a saving!!! My bill was sent via email, I paid on time and got a discount - what more could you ask for..

Internet NBN working great – Billing has no issues, on direct debit! Service of great speed and no very satisfied to support Foodbank everytime we pay a bill.

Terrible, untrustworthy. Buyer beware – We had an absolute terrible time with this company. Against our better judgement we signed up as a 'friend ' had become an independent business owner and peddled a lot of convincing sale jargon about savings etc. Worst decision ever. We now have removed ourselves from this corporation (still licking our wounds) and sadly, our friendship will never be the same. I believe all positive reviews here are from sellers. Buyer beware.

Very bad service and lot of lie – Very bad service and they are lying lot , one my friend so call friend bring me in there , they charged me $499 for IBO, and phone service is very bad , i have business connection and i am suffering lot mostly i have issue Eftpos because net

Great service – Since our switch we have had excellent service, very personal from the ACN rep who goes above and beyond what's expected. Thanks ACN