Activ8me Opticomm Fibre

The assistance by phone is great. There are quite a few dropouts that have happened. Our house is small but I often can't get wifi in my bedroom. I will give it 6 months and then if there are still issues, I will look at alternatives. Show details ·  1

I’ve been with Activ8me for about two years, and it’s been nothing but frustrating. The internet speed is always way slower than promised, and outages happen almost every day. Whenever I’ve reached out to customer support, I’ve had to wait ages only to get generic advice that never fixes the problem. It’s made working from home and streaming a… Read more

constant struggle. Reliable internet is a must, and this provider just doesn’t deliver. I’d recommend anyone thinking about Activ8me to find a better option—I’m already planning to switch.

Horrible company – Worst company ever. Disconnected my service because they missed a payment for few days, despite being with the company for nearly 4 years and no missed payment history. Terrible. At least call customer prior to disconnecting services. Show details

Best customer service – Customer service I have received from the team is fantastic. Its so nice to speak to a person who is friendly and helpful. I've been a long term customer and my interactions have always been a positive experience. Can highly recommend Activ8me based on the experience I've had. Show details ·  1

Awesome – I joined Activ8me as I was having a lot of issues with a previous company. Never had any issues with these guys... there was an error in between bills but they fixed it in no time which I was super happy with. Love the customer service as I’ve always spoken to Australians! Only 1 complaint, The wait time to speak to someone can be a bit frustrating, however the call back offer is super convenient. Thanks for being an amazing company.  Show details ·  1

Was long overdue for Settimo in Tech Support – From the day 1, I was getting issues with my home wi fi configuration. Multiple tech support guys tried to resolve but Settimo thank you for your help on the other and fixing this issue in 15 mins. Show reply

Stay away..Worst customer service/tech support – Terrible customer service and terrible tech support. Internet went down due to opticomm outage but everyone’s came back next day except Activ8me. They failed to fix the issue for 5 days. Called them multiple times. Waiting time is minimum 45mins. Changed the provider and issue fixed straight away. Show details

They are really bad – Been without internet service for over a month. Customer support sucks, managers are useless and they can’t keep a story straight. Bunch of lying corporate shills only in it for the money, customers mean nothing.

Customer Service is very poor – Been a member since May 2023. In that time, I have upgraded to their 100/10 premium plan, only to find out 5 weeks afterwards that they can't provide that service. In addition, we regularly lose our internet service. We haven't currently had any internet for the past 3 days (we live in Perth metro, so there isn't any excuse for this). Their… Read more

website claims that their support team will get back in touch within 15 minutes, I've regularly at to wait at least 12 hours, only for them to ring twice and then hang up.

Lodged a call 3 hours ago for the latest internet issue and still no response. Time to change suppliers, I think. Recommend people stay away from this one and find a more customer focused supplier.

Service is pathetic – I have no internet for over week and half now. All I get is we have logged It in our system and will follow up asap. Week and a half and when I ask it's the weekend or waiting for opticomm to get back to us. Pathetic service, do not recommend this mobb for anything. Run fast. Show details

Absolutely the worst – We started having our internet drop out the the last 3 days, no worries, unplug and reconnect but last night it just went off altogether. Phoned support this morning and they didn’t know what was causing it and said they’d call back. We are now 7hrs later, no phone call from them at all. We called support again, on hold for 70min only for… Read more

them to disconnect the call!

During all of this, I managed after a 30min wait to get through to customer service to cancel our service BUT I HAVE TO PAY UNTIL MY NEXT BILLING CYCLE! The kicker is, I don’t have internet to access!!

PLEASE people stay away from activ8 – i am speechless nets slow even after paying $10 extra for speed, drop outs cuts out and if you call for support its almost impossible to get in touch with these people (activ8 if you think my review is false contact me) I requested call backs sent emails reached out to multiple team leaders no one helped or resolved. You people cut my net off… Read more

today and its public holidays and I have family coming over am gonna be left without the net throughout the whole public holidays You are the worst am taking you people to court for wasting my time taking money out of my account when you people owe me money and when I requested refund for false charge you ended up return only half the amount PEOPLE PLEASE STAY AWAY FROM ACTIV8 !!!

Most expensive provider in the race to the bottom. Unreliable service, poor customer care – Absolutely awful service. Constantly doing speed tests and download/upload speeds are never above the bare minimum regardless of the time they're performed (even at 2am). Faster speeds and more reliable hotspotting from my mobile. Customer service is non existent, rude from the moment the call was answered. Unable to make any changes without a 30… Read more

day notice period which is not published on the website but hidden in the fine print. Good luck getting a response to emails, and call wait times on the help line are ridiculous, clear your schedule. If you're looking for poor service there are plenty of providers out there for far cheaper. Wouldnt even recommend to my worst enemy. BEWARE!

Not as reliable as they used to be – So I have been with Activ8me for over 5 years now and I've been experiencing more and more internet disconnections and unreliable FTTP internet and have to constantly reboot my router and the box in the garage just to restore service (although does not always work and have to instead use my mobile as a hotspot). I work from home and need… Read more

reliable internet for remote access to customer IT environments.

Considering moving providers, as this is becoming more and more painful to constantly deal with.

Not worth it - poor connection and service – I was with Activ8me for the last 5 years, and finally my patience reached a limit. I only used them because in the past there was no choice of Opticom providers. I have a fibre to premises connection and I'm supposed to have the best internet possible in this country. Instead, my connection with Activ8me hardly worked half of the time. Working… Read more

from home I could never rely on Activ8me. Attempting to contact their tech support is impossible, either busy, not calling back, not working on weekends, or blaming my hardware and cables. I recently switched to another provider, and so far had no issues with the same hardware setup and the customer service which actually answers my calls (even in the evening on the weekend). Until they resolve issues with the tech and customer service they are not just not worth the money, but will give you too much headache to worry about something which should be very simple at this age.

Very disappointed – I spent ages on the phone talking to a representative about signing up. Went into great detail about the difficulties I have had with internet service in my area. Long story short, the fella I spoke to assure me if I signed up, and had any issues I would not be charged for anything. Sure enough I had difficulties with modems etc, and cancelled a… Read more

couple days after signing up. So no service used. Not only did I get a monthly bill, but was charged a large cancellation fee as well. When I tried to explain the situation to them, they weren’t helpful at all. I was told they would listen to the calls to see what was said, and call me back, but clearly didn’t bother. The final result was a credit note for their own company. So I’m quite a decent sum of money out of pocket for making a phone call. I’m so disappointed.

Employ staff to answer customer calls! – Really slow speed!!! No customer service available everytime you call. I always had to wait for few hours to get a call back! Stay away from this internet provider!! N

Bad service and Bad internet connection – Have been experiencing the worse internet connection for a whole week now. Today have been the worse of the worse day. Have had no internet connection since 9am. After making numerous calls, been put on hold for over an hour, asked for call back and no response received. Poor service and Provider. I am very frustrated and upset with their service. Show details

Terrible connection appalling customer service – Stay away from this company. Terrible internet connection with constant drop outs and slowest speed making it unusable. But worse then that is their customer service. Disgusting. I Have called dozens of times but unable to speak with anyone. I am on hold for hours. Even when I request a call back I never receive it. Have emailed numerous times but… Read more

still no response. I now just want to cancel my plan but can’t get through to anyone to take the call! Stay away.

The worst service I have ever experienced – Having spent a week calling and trying to get a hold of someone. I left numerous callback requests and sat on hold for hours. When I finally had someone pick up, I told them that I would like to cancel my service as I have moved to another provider and provided them with incredibly poor customer service, and inflexible payment options as my reason… Read more

for leaving. I was promptly told that I would have to pay my current bill as I had not made contact with them before the billing cycle started and that they needed 30 days notice for any cancellation in spite of my 12 month plan having elapsed by 6 months. The agent was very passive-aggressive when telling me that the cancellation conditions were "very obvious" on the contract. As I had tried to call them 4 days before the cycle started I gave them the phone numbers I called from and they said their supervisor would investigate which would take 2 days. 2 days later an agent tried to contact me but as I was at work I was unable to pick up. When I called back the next day I was met with another hour of hold music (as I no longer trust the callback feature), and an agent who said they couldn't handle my case and would have to get the original agent to call me back later that day, even though they work in the same department. The original agent made contact with me and was again very very passive-aggressive and snarky when stating that they only had records of the number I used after the billing cycle started, and that I still needed to pay in line with the cancellation conditions. I explained that I had gone back to the email they sent me containing my "contract", only to find it was a summary and did not contain any cancellation conditions, and I had to dig through their website to find a single line in a 17 page document that supported their argument. I asked for the matter to be escalated to a supervisor (which again, I would have to be called back another day for), and told the agent that if Activ8me did not rectify this issue I would be making a complaint with the Telecommunications Ombudsman. Since this last call I have received a relatively blank email with a credit receipt and a customer service survey request. No one has notified me that my service was finally cancelled. The only indication I could find was a "not active" notice next to my service on the customer portal.

I have been working in customer service for 15 years. I was once told when I was first starting out that if you provide someone with a good experience they may go tell a couple people, but if a bad experience is given they will go away and tell everyone they know. You best believe that I am going to tell everyone I know.

AWFUL internet provider – Signed up to Activ8me me August 2020. We can only get OptiComm internet so felt limited to options. Stumbled upon these guys and can 1000% say that the are the worst provider out there. Not only are their speeds not even coming near to the speeds you’re paying for, the internet drops out multiples times per day, their customer service is AWFUL!… Read more

They don’t call you back for days when you press call back button (and that’s after already waiting for over an hour every time). Their prices are WAY TOO HIGH for the speeds they offer. Please do yourself a favour and find another provider. They are shocking and need to lose all their customers. Even one star is one too many.

Abhorrent wait times to talk to anyone – Terrible wait times for anything. sales, support , finance. I was 4 days late in cancelling service 2 of which were weekend days. now have to pay full invoice for a service I wont be using. I would not recommend this company at all to anyone. I was only with them for a month before I left.  Show details

BUYER BEWARE- do not use Activ8me for any sort of internet connection – Do not get any sort of internet connection with Activ8me Slow connection, cuts out, constant outages, long customer service waiting lines Any discounts they give you for your next bill they do after constant threats to leave the company BUT once they give you a discount they lower your internet speed to make up for the discount given When I went… Read more

to cancel my 'non-locked in' plan with them they said I'll need to continue paying to the end of the month. Don't even bother requesting for a call back- it never happens, hold times are long 1+hours long Go with Aussie Broadband- no issues with them so far- great service + speed

Absolutely terrible!!! – Signed on when I moved into a new area with Opticom. Only internet provider I had heard of at the time. Within a short time I was not able to get the speeds I was paying for. After many many months, many many emails, many many phone calls all consisting of... we will call you back, now can you test your router this may take 15 minutes... nothing… Read more

wrong or end... must be your router... you require a lan cable to test correctly... to the point where they said to rule out it being an issue their end they would lodge a complaint with opticom!!!. Then I had to work from home with terrible speeds and connectivity issues. Rung a competitor within 15 minutes I was signed up and connected with over 100mbps!!! Using my original net gear night hawk router which they said was faulty!!!! I never in the 12 months with activ8 me got those speeds even though I was paying for them. I have sent 2 complaint emails since with no reply!! Opticom has limited providers but I recommend going with anyone else!!

"Customer care" Is a joke – I have been with Activ8me for about 6-7 months now, The only time i could get a hold of there customer care was in the first 2 months, Now they do not answer phone calls and do not call back even after being placed on the "Callback list" this is the 2nd time that they have disconnected my internet because they refuse to return communication. It… Read more ·  2

appears the guy responding to reviews here does more actual support than the rest of the company.

POST CONSULTATION EDIT: Within an hour of the original post being made, Jay along with the finance team have resolved the issue with a more than satisfactory result. Original review = 1 star Edited review = 4.5 stars Massive thanks again

Unreliable – The company seems to have total technical meltdowns periodically which are not NBN related. Skymuster also has regular problems eg it goes down when it rains, regular dropouts. When service is lost it is for days at a time. Activ8me CEO always makes a meaningless statement afterwards but it cannot disguise the fact that they are unreliable as a… Read more

provider. I cannot recommend them. This is my first ever review, that is how strongly I feel about them.

Horrible service – We are paying $80 a month and are unfortunately stuck with them on a 2 year contract and they claim to provide fibre connection with a better bandwidth . The WORST internet service providers ever. We had better service with TPG on adsl for 60 bucks a month and these people are an absolute rip off. Please don’t waste your money on these people. Show details

Terrible service – Been with Activ8me for 8 months and during this time have had multiple outages and slow internet was unable to work from home and had to upgrade paying an extra $20 a month to be able to complete office work from home. The last 4 days have had outages every day, one which went for for over 14 hours, have requested call backs and no one has… Read more

returned my call, have tried waiting to speak to someone and was on hold for an hour then hung up on. I'm paying $70 a month for rubbish customer service and part time internet!

Absolute crap – I've been a customer for 7months. Was good at first but internet drop outs are frequent. When you try calling customer service you get lame voice recorded excuses and no answer. Internet can drop out for days with no explanation but there very quick to steal there monthly fee from you. How hard is it to call a paying customer to troubleshoot the… Read more

admin lock on a router seriously!! if people at my job treated customers like this they'd be sacked for not doing what there payed to do. Simple...highly recommend staying away from these ignorant donkeys and find a better service. 6 drop-outs in 7months for days not hours. Totally frustrated this is day5 and no answer or call back ive cancelled because my 6mnth contract is over but there still going to steal there monthly fee M.Fkrs

0 stars if I could. STAY AWAY!!! – Due to moving into new estate Ive had to sign to an opticomm provider, activ8me is by far the worst. Not only can you be on the phone waiting for hours on end for someone to pick up. But in my personal opinion you get charged way too much for the internet speed you get. I am paying $80 plus a month for at best 20mb at BEST. I would have stayed… Read more

with Telstra if I could. There is no option to pay straight away online if you fall behind, so you're forced to wait hours to get in contact to sort that out which can become a major inconvenience when you're working through the hours that they are available.

I'm currently trying to reach customer support as i have been having major connection issues over the past week with not only my service dropping completely out. But now I can't even find the router on any of my devices. I've only had this service for 6 months.

Just stay away

Happy new customer – A big shout out to all incredible staff who assisted me with the signing up today. My service was activated just under an hour and I had all questions answered promptly. The technician and the ladies who I spoke with over the phone were just amazing. Activ8me please pass on my feedback to your wonderful team. Show details ·  1

What an absolute disappointment – The connection is absolutely terrible. Getting speeds between 1-5mbps whilst paying for the 25mbps plan that promises 24mbps. Submitted an ombudsman complaint as the service is still in contract but in the current climate there is no way to proceed with such rubbish internet. The customer service consultant that called me was nice but in her tone… Read more

sounded like she had no time for my complaint and that I was being unreasonable. Came back with an offer to waive the exit fee but offered no compensation for the terrible service that has been encountered since we first connected. I’m pushing so hard for this because the internet is absolutely useless. I have to hotspot my phone to my work computer to ensure a stable connection. While this complaint has been ongoing Activ8me sent a text saying people in my area haven’t been receiving the speed they pay for so have applied a one off $10 credit which brings the cost down to their 12mbps plan but when the typical evening speed is less than 5 we aren’t even getting the speeds of their lowest plan. Absolutely false advertising on all their marketing campaigns. The complaint is ongoing but I just wanted to put this up in the hope that it stops people from going through what I’ve been going through since may.

https://www.speedtest.net/my-result/i/4087124481

Great customer service on the phone and internet is so fast – great customer service on the phone and solved all my problems and they get back to you during the emails it's fantastic server and I would recommend everyone to use them Show details ·  1