Activ8me Sky Muster Plus Premium

Pathetic customer service – These guys love the$$..customer support Pathetic..rang for help today..Friday arvo..basically got fobbed off by a very "poor english" speaking fella..to "just email..and the appropriate dept will deal with it monday" I reckon I'll take my $158 a month for two services to a provider who gives a s%&t.

Good service from Activ8me, if a bit slow from Skymuster – Good service from both NBN with the installation and Activ8me. The Skymuster service is pretty slow to get going but stable and dropout free once it’s connected - certainly much better than the Telstra ADSL we had before, and $20 a month cheaper. Overall pretty good for a budget internet service. Show details ·  1

Very good service – Great service and no more paying for data YAY !!! Speed is not quite as expected but we live rural and all things are slower here!! No dropouts. Show details ·  1

Great Offer – I was very impressed with the staff member I spoke with, who, without prompting in an way, offered me a better deal, at a cheaper rate, than I was currently on. Show details ·  1

Great option when living off-grid remotely – It seems the outages for maintenance and updates are less frequent, although being off-grid the 100w an hour is a bit high. Show details ·  1

Moving to No Data-ceiling Headaches – Been pretty seamless. Nice to not worry about guests blowing the month in a few days. Nice to not worry about the data tally. The fair use guidelines are easy for us to follow. Show details

Poor connection – There is no change in speed. It is still very slow, I will go back to less expensive plan as there is no change only what I have been charged Show details

Activ8 internet speeds deplorable – Re Activ8, I’m not happy with the download speeds that are now stopping us from taking a phone call at night especially with one word in 5 or worse not understandable. It can be all day, for a couple of days then one day can be fine then it slows down again. Six months ago this problem did not exist. Wife can’t respond to business orders, and I… Read more

can’t do routine work on my phone or laptop. Nor can we ring each other when one of us is away.

This has been going on for months now despite me upping the plan to 50 mb a week ago. We’ve been customers since 2010.

I’m ready to try a different provider! Please fix this

Excellent service! Glad i went with an Aussie company! – Activ8me service is amazing! Right from the sales to the support. They are not pushy and rather very helpful in step. I interacted with their four support team members. All sounded highly qualified and very helpful. We have recently moved to a bushland block and surrounded by tries. Since we work from home, we are working out a stable Satellite… Read more ·  1

internet which seem to be a bit challenging out here in the bush. The service I received was excellent - fast callback, and they repeatedly made effort to reach me to resolve the issue even though i missed their call a few times. As per the internet quality, we are experiencing dropouts and we may need to change the old modem or the old NBN box inplace. If this doesn't resolve the issue(could be due to trees, satellites etc) we might consider Starlink. This review is about the Activate service which was excellent.

ldeal, but quite slow – it is great in the fact that we have unlimited data for that piece of mind, my only concern is that it is quite slow, at times the page you are trying to access times out before it opens, this is very frustrating, at other times it is very hard to do things as it is too slow to respond, on streaming it takes a little while for it to connect but when it does it is fine, Show details ·  1

Exceptional Customer Service – Have been a customer of Active8me on the Sky Muster Plus Premium 100 plan for 6 months with no issues till recently. I contacted active8me two days in a row due to frustrating Sky Muster speed/reliability/connectivity issues. It was impossible to complete my online learning for my course as the videos would not load, or was buffering so badly. Our… Read more ·  1

alarm system was also dropping out and reconnecting every few minutes, and the app notifications advising of such were driving me insane! We also rely heavily on wi-fi calling as we get barely 1 bar of Telstra signal in only one specific spot on our rural property.

On my second contact, Melvyn in tech support, in my opinion, went above and beyond in trying to understand and problem solve the issues. He was understanding, patient and you truly felt like he cared for the customer. We tried everything under the sun including swapping out wi-fi routers (I had a spare), running diagnostics through DOS/Windows command prompt etc. etc. and he finally placed a work order with NBN Co. Stayed at home all day and NBN Co. never showed up nor contacted (how rude GRRRR!). Melvyn called back to check, we tried a few more options, and he scheduled a call back in 24 hours. He called back on time, we did a few more tests and he scheduled another call back in 24 hours! I have never experienced such exceptional customer service and he deserves to be commended for it!

P.S. we are back to the original configuration and every thing seems to be working perfectly - we (Melvyn at Active8me and I) don't know why?! Perhaps the NBN Co. did something behind the scenes when they received the work order???

A Pleasant change in reliability and SPEED, despite the past few months dramas – LastEdit#6 110824. As someone living on Magnetic Island, Telstra's ADSL service is beyond help. So my other choices are limited to NBN Satellite provided by Australia's notoriously bad NBNCO!! And Starlink, which is too expensive an outlay for install, before even knowing if Elon Musk's service will work. I don't like that elitist weirdo, so why… Read more

give him my money? My ISP was Skymesh, prior to a few months ago, when I got sick to death of their constant dropouts. (Always UPDATING at specific times of the day) So I went onto the Activ8me website, completed a service transfer form and low and behold, the very next morning, they called me to confirm everything (Plus100\5 Plan) and the deal was done. (Kudos must go out to their "consumer" service staff. They must put up with some stupid peeps who know nothing about how the "net" and it's systems work). But having read about 20 reviews about both NBNCO, and ALL OF THE NBNSAT providers, not just Activ8me, the blame lies completely with the wholesaler, and their arrogant , demeaning replies they post to concerned "consumers", who are deliberately being RIPPED OFF by NBNCO. (Edit: All issues seem to have been fixed by moving up to 50/5mbps!!? Consistent 50mbps durng the day, and lows @10-15mbps at Peak is substantially better than the previous few months of not getting what we pay for.) Apart from having to "request" to stop my direct debit and allow me to pay my bill via transfer, rather than just have a button on their website to stop direct debit, Activ8me do a commendable job with what they have to deal with from NBNCo and their unstable, constantly being worked on network. Bumping up stars to 4. Still awesome customer service.

Terrible – Has this for 2 weeks and then they were not able to fix the slow internet speeds so i had to change to starlink and they still wanted to charge me a full $99 until i complained. I then was charged $33 - Someone will call you everyday until this is paid - I was still charged eventhough their internet did not work at the house and they couldnt help with improving anything. Terrible service. Show details

Great simply great – This is such a step up from what we had before. No more getting up at 1 o'clock in the morning to download a game or limiting yourself to one game a month. Speed is amazing most of the time and is only limited during high usage times. Have been with Activ8 for many years the service is alway excellent. Can't recommend highly enough. Show details

Activ8me Sky Muster Plus Premium – Unlimited data saves having to watch our data usage, and running out of data 2-4 days before the end of our cycle. Show details ·  1

definitely better now – better now with unlimited data but at times we get a lot of buffering with is very annoying when watching live sport or live TV Show details

Internet Speed is terrible – We were very excited to finally have access to unlimited download in a regional area after having to buy extra data every month... however, since switching to Sky Muster Plus Premium Plus we are frustrated daily with the slow internet speed and the internet dropping in and out e.g. 5hrs 33mins to download a movie (even after we opted for lower… Read more

quality). I hope this is just teething problems and we have reliable, fast and unlimited internet very soon.

Love it – It is awesome great speed and very reliable coverage customer service was excellent. Show details ·  1

This is perfect for my kids and me thank you – My sky muster is completely reliable and no drop outs. Have no issues at all but I may need to up grade to a bigger modem. Thank you love my sky muster. Show details

This has made such a difference – With four adults in the house we really had to manage our 90G carefully and often ran out of data by week 3. This new plan has been fantastic. I haven't noticed any super fast speeds, but then I am not up at midnight. Thankyou. Show details

The system is OK through the day – In peak periods the system fails, your staff are very helpful, but a boost in data volume is essntial. I am considering cancelling my subscription. Show details

Very Happy! Been waiting a long time for this – So far very good had a few drop outs. Otherwise very happy. Show details

Perfect for my rural property – This service has been excellent. My grandchildren came to stay during the holidays and we all got to use our various devices with delays or interruptions Show details ·  1

At last – I'm so pleased that unlimited data is now available. My TV reception is a bit unreliable because weather conditions often affect the satellite reception. It's wonderful to be able to access channels through the internet without being worried about data usage. I've had no dropouts so far. Show details

Much improved – Service has much improved now it is unmetered, before we would run out of data in two weeks now we can enjoy the service for the whole month, extremely happy with the improved plan. Show details

Satisfies my needs very well – Great to not have to worry about how much data I have used.No drop outs

It’s awesome – Thank you , the service has been a game changer, I’ve been home with a broken wrist Show details