Overall satisfactory online shopping experience
I did initially have trouble logging into the website to access my Wishlist, but once I had reselected my items, I had no trouble logging in during the checkout process. From there it was a great experience, with a straightforward checkout procedure, prompt and clear email updates as to what stage my order was at, and even a confirmation email when my order was delivered. The parcel was well packaged, and I even received a KitKat chocolate as a freebie :). Thanks Activeskin!
If they have stock great, if not you wait and it’s everyone else’s fault! No accountability after they take your money, buy off the larger online stores if you are in a hurry for your beauty products, I love how their responses never say sorry we got it wrong, just you are blah blah blah, well done customer service......not
Always a great experience
I have been ordering from Active Skin online, 2 - 3 times a year, since 2013. Never have I had any issues. Everything arrives nicely packed, quickly and always comes with a little treat inside (usually chocolate - which I love)! and after spending many times looking for a cheaper price, I have always come back to Active Skin because their prices are the lowest I've ever been able to find.
Thanks for being a good reliable company!
Active skin had the vanilla bean diffuser I wanted - the cheapest price and as for the super fast delivery - it was super. I order on Tuesday afternoon and I received an MSG at 8.23am today (Thursday) to say that the item was in my Parcel Locker, awaiting collection.
Many many thanks Active Skin...very happy customer :)
I was so excited to receive my activeskin package within just 48 hours of ordering. The nail polish was thoroughly bubble wrapped to prevent damage, and it also included free samples with my purchase. I will definitely be ordering here again!
economical skincare at it's best
Active skin was where I found the cheapest price on the products I wanted. Products were delivered promptly and the quality of them is fantastic- I will continue to use Active Skin and will recommend it to others.
Amazing company !
I regularly order Pelactiv skincare on here for my mum and its such an amazing company to order from ! Prices are cheaper than what they normally retail for. Delivery has always been great and speedy, very happy with this company and highly recommend them.
My essential supplier for skin and body products!
Firstly biodegradable filling protects the gifts as they arrive - so no extra guilt there!
Products are always in impeccable condition and with plenty of samples! Pricing and product availability are awesome!!
so easy to deal with
They always so good to deal with. Active skin always have great prices and promotions. Huge range of products. Super fast delivery. I always love getting the free samples too !
Very happy, great service!
The online store was really easy to navigate, great range of products. I purchased some Sigma make up brushes, which I really like. Overall very happy with service and would purchase from them again.
My absolute favourite online store!
The range of products are amazing. The website is very easy to use and they deliver the products super fast. In love with this website and I would recommend to everybody.
Impressed with my parcel from Active skincare
Easy website to use, I ordered 2 full size ASAP products & received 3 x mini samples in the same range which is great I will try products tonight. Loved that the packaging is recylced and a chocolate too, I was most impressed. Looking forward to getting some good results from ASAP firming eye lift & ASAP anti-aging night cream. I would love to purchase the whole range but is little expensive.
Perfect just as ordered
Had a hiccup with online purchase but staff support next day was excellent. Product was very competitive price and delivery seamless. Product is fantastic on my frizzy greying hair. Now manageable.
I find the online store easy to navigate and the response time from ordering to receiving the products is spot on!! Plus the order was correct and was a bonus to receive samples. The Thalgo products are high quality. Thank you :)
I love the active skin web site I have used it twice so far and am extremely impressed. Their prices are fantastic 20% less than anywhere else that I have found, they ship out straight away and everything arrives in fabulous condition. I would rate them 100 out of 100, very happy!
Thank you for the fast delivery. Arrived within a couple of days after placing order. Received some free samples as well and a mini kit Kat. Thank you Active Skin
The quick turnaround in delivery time was excellent - 3 days from order of product to arrival. Order was correct and well packaged. Thank you. I am very satisfied with the condition of the product when it arrived.
Be prepared to wait in excess of the times they claim on their site
Order placed on Feb 15, with one item denoted as being 7 days, by their language on the site as being shipped within 7 business days. Sadly, it doesn't appear to have been shipped until 10 business days. So in effect, won't be delivered until the 12th business day, at the earliest ... and they blame a supplier. An amateurish business.
Nothing on stock
I'm a beauty-therapist and I worked for over 6 years with [comfort zone]. Since I'm in Australia I gave some friends advice to order [comfort zone]. So they ordered through Active Skin website, but it literally, every order we placed, something wasn't on stock. It would be much more professional if Active Skin took care of their website by writing 'currently not in stock'.
Positive: nice samples and package looks good.
Ordered online on Saturday, received my goods today. Lovely looking packaging & was delighted to find a little KitKat included. Will definitely be using this site again for my skincare range.
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