236 reviews
requested a change to my delivery address after placing my order. They responded to my email almost immediately, letting me know they would look into it. Within 24 hours, I received confirmation that my delivery address had been successfully updated. I really appreciated their prompt and efficient customer service. Show details
I made an error when ordering my cleanser from Active Skin. I didn’t click on click and collect and I wouldn’t be home for a delivery. I sent a message to customer service when I realised my error and Hannah couldn’t have been more helpful. She made the changes I needed on my order and communicated his she had helped me. I am always very happy with the service from Active Skin. Show details
Reviews with attachments
Easy & Pleasing To Shop With – Just received my very first order which arrived packaged well hence product was perfect.Such a quick response & delivery.Great commutation with this company. Jane Iredale pure pressed blush is a beautiful product but make sure you apply it with a good brush, not a cheap crappy one which will only waste the product. Active skin have an amazing range of everything. Show reply
Read Their Return Policy & Reconsider Your Purchase!!!! – I placed an order through Afterpay with this brand, which contained a few skin products, and also a highlighter, with the highlighter on sale for around $60. On opening the highlighter, the entire product fell out of the tube, onto carpet, and was not even swatched. Even putting it back in to see if I could twist it back up didn’t work, not to… Read more
mention the hygiene of how I’d have to sanitise it first.
When I contacted Activeskin, with photos, they notified me that their return policy is that I’d have to send the item back (at the cost of my time of course, it’s not going to take itself to the post office), ship it back to them (given they use Australia Post which is extremely slow and around the same time I had other orders from the east coast & overseas arrive earlier, I’ve never seen a cosmetics company use Australia Post before, so that should say it all), so keep in mind how long it would take to get back to them, for them to “review” whether a refund is permitted, and if they say no, you then need to pay $5 to have it sent back. For an item that was broken when I received it? This is after photos have been sent to them as well.
I have a background in advertising, & I’ve never seen Ts & Cs like this before, I wouldn’t have thought to check because in a situation like this, it’s beyond ridiculous. What…they think I’m gonna use a highlighter with bits of carpet fibres and a piece of hair on it, without being able to twist it back up? Insane.
Don’t ever buy from them regardless of the sale. You get what you pay for. I’ll be lodging an ACCC complaint against them to hopefully help others’ not go through what I did.
Edit Feb 2024: This company is not having me return a broken-on-delivery item without a refund first. I don’t work for free, what kind of brand would even ask that for a broken or faulty item. Please read the other reviews to see that I am not the only one with this issue. Do I leave positive reviews for brands/businesses (here, or other sites) too? Yep, sure do. If you have had a bad experience where you are clearly not to blame, then please contact the ACCC & don’t give in to unethical return policies with arrogant staff members who won’t have me answering a call from them again. This isn’t even the only issue I had with them, I’m simply just not naming the other item because it was no fault of the brand’s product and everything to do with the website description (see other reviews about that too), not to mention the lengthy wait times to receive the order. I’m done. Never again.
Positive reviews
Super responsive customer service received this morning to sort out a duplicate order (my error). Thank you for being so prompt in your communication and resolution of the issue. Show reply
Activeskin customer service is terrific as are the array of products you can get from them. Very easy and user friendly website too. I have no hesitation in recommending them! Show reply
Much appreciate Sasha and ActiveSkin for being very thoughtful and flexible in meeting customer needs. My issue regarding an unexpected timely delivery has been resolved amicably. Many thanks. Show reply
Negative reviews
This is an update on my previous review. I have been contacted by Activeskin and they finally allowed me to return the product which I was not able to use due to an adverse reaction, and they have now refunded my money. They also asked that I remove my previous review. The difficulty and the amount of time it took to be allowed to return a product… Read more
was in my opinion unreasonable and out of step with other similar businesses. The time I wasted on what should have been a simple transaction was more valuable in monetary terms that the refund price of the product. For that reason, my previous review stands and I will not be dealing with Activeskin in the future.
I ordered products over $150 on 23 February and paid for express post to ensure I received them prior to my overseas holiday on 8 March, thinking that was plenty of time. I did not realise 2 of the products were not in stock and they do not split orders so when I chased up the order status it was due to be dispatched 4 March. No problem, with my… Read more
express post will still make it just before I leave. Today (4 March) have been notified of further delays to stock not expected to arrive until 7 March (if then). I cancelled the entire order. Now I go on holidays with no makeup! I would never had ordered products that were not in stock for this reason. They say it would have shown on their website, but how did I miss it on 2 products? Anyway, beware buying from this company. I will NEVER buy from them again!
Hi Susan, As mentioned yesterday, the Inika Organic… Read more (+2 replies)
30% Sale on Dermalogica is False – I have purchased from Activeskin for quite some time and product arrives quickly and I have never had a problem. The only thing that really does not sit well with me is when I receive an sms from them that Dermalogica is having a VIP Flash sale of 30% off with a provided code - then when you go on to order you see that it is now 30% more… Read more
expensive than it was recently and 30% more than other online beauty stores. This is deceiving and underhanded to be honest. I did order this time as it reduced to the same price as other stores normal price but it is just in bad taste that they try to trick their customers.
Hi Donna, Thank you for your review :) Dermalogica has… Read more (+5 replies)
Recent reviews
The response to my query was almost immediate. Hannah was polite and reassuring. I have been buying cosmetic products from Activeskin for a few years and I have always been adequately satisfied. They are a great company to deal with. Show details · 1
The team provides excellent service and is always attentive and the products consistently arrive on time without any significant delays. I'll definitely continue shopping with ActiveSkin! :) Show reply
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Active skin is my go to shop! Lots of products and variety of brand names to choose from and the service is exceptional on delivery and customer service Highly recommend! Show reply
Five stars are not enough for this company. The customer service is next to none. I had a few questions about this product and this company went above and beyond to make sure I was happy Show details · 1
I accidentally ordered the wrong product (my own fault) and emailed to see if I could have my order amended. An amazing team member, Hannah, emailed back and let me know they could refund me so I could purchase the correct product. The refund went through immediately. Great customer service! Show details · 1
I have been ordering from Activeskin for a few years now and I have been very happy with the quality of all the products and the state of the products when received via Australia Post. The packaging of the products ensures there is no damage to any of the products whilst in Transit. Activeskin have all of my favourite skin care products at a… Read more · 1
reasonable price and at times offer great discounts. They have good customer service skills and contacted me asap in regard to the availability of products and repaid funds where products were not available from the supplier.
This is my second purchase with total spending over $500 and have appreciated the free samples and gifts. Sasha was extremely helpful when the promised item did not arrive. I love getting the samples to let my mum and sister try on their skin and order when products feel so great.Thanks and always love receiving free gifts. Show details · 1
My overall experience was good. At first, when I tried to get my refund, I tried through calling multiple times since opening hours started with no response. But when I emailed, Hannah responded almost immediately and kindly cancelled my order and gave me my refund quickly. Besides the calling service, I was very pleased. Show details · 1
Activeskin is a fabulous online platform to purchase product that is usually only found in skincare therapy businesses. It sells great bundles and ships promptly. Show details · 1
I’m a first time customer of Activeskin, but I will absolutely be returning. I had a few [self-imposed] issues when ordering, and Alicia was incredibly helpful, prompt, accommodating, and friendly. She sorted everything out for me, and went above and beyond with her service and care. I can’t wait to receive my order! Show details · 1
I purchased some haircare from a "Well-reviewed" company that unfortunately didn't work for me. I reached out the Brand first just to give my feedback and connect to them because I think honestly feedback is worth as much as the good ones. The shampoo company didn't get back to me, so I reached out Activeskin, I have purchased from them instead… Read more · 1
from the haircare company website and so glad I did. The post customer service I got from them was Superb and they were very attentive and I felt regarded as a customer. I will definitely buy from Activeskin whenever I need something that they have, also their prices were better than the haircare company website. Great shop, great customer care, earned my respect!
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Had a fabulous first shopping experience with Activeskin. I made an online order at a great price at 10am and was able to pick-up my order just 4 hours later. The online store was easy to use and Hannah at Activeskin was very responsive to my messages and kindly expedited my order so that I could pick it up whilst I was in the area, to avoid a… Read more · 1
separate journey.
I bought a great product at a market leading price, received in record time! I will definitely buy from Activeskin in future and will be recommending them to all my family and friends.
I was skeptical, as Activeskin had never come up in my online searches before, but after checking out some reviews, I decided to risk it. I placed my order yesterday. I opted to pay $5 for express shipping as I live in Regional QLD, and was absolutely shocked to discover my package waiting for me at work today. Genuine products, outstanding shipping times. I will not hesitate to use them again. Show details · 1
Great range of products at excellent prices.Online order processed quickly. Fast shipping with Australia Post. Happy first time customer. Will use again in the future.
Fantastic customer service - would give 6 stars if I could! I requested to make a couple of change of mind returns and was assisted by Alicia, who was incredibly kind, informative and patient, as I kept going back and forth between the products I wanted to return!) I'm definitely going to purchase from Activeskin again - the prices are very reasonable, the products are authentic, quick delivery and brilliant customer service! Show reply
Outstanding service. I recently contacted Activeskin re: my Bondiboost Airstyler which was damaged due to both me being a little rough trying to remove the barrel. The staff were amazing in resolving and had a replacement Styler sent to me via express post. SERVICE AND SUPPORT OUTSTANDING!! Thank you Activeskin Team. ❤️ Show details · 1
Out standing service – I have been ordering off active skin for7 yr. I can only say they are the best always been helpful, and I get my stuff next day. I noticed some bad reviews and can't understand that I guess there are a lot of winners out there. They go beyond to help you. Show reply
Great service , great pricing. Fast delivery – Easy ordering, super fast delivery, great pricing. Purchased Bondi Boost Airstyler and it is AMAZING! Best pricing on the web. Also received free gifts . Will be buying from here again . Show details · 1
Love this place – This is a great place to buy your skin care products from. The prices are really good, cheaper than a lot of other places. Packed well and shipped really quickly. The free samples .... and the small chocolate..... are wonderful too. Thank you so much. Show details · 1
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Hello! As mentioned in our emails to you, the supplier… Read more (+1 reply)