Activeskin Online store

Outstanding service. I recently contacted Activeskin re: my Bondiboost Airstyler which was damaged due to both me being a little rough trying to remove the barrel. The staff were amazing in resolving and had a replacement Styler sent to me via express post. SERVICE AND SUPPORT OUTSTANDING!! Thank you Activeskin Team. ❤️ Show details ·  1

Out standing service – I have been ordering off active skin for7 yr. I can only say they are the best always been helpful, and I get my stuff next day. I noticed some bad reviews and can't understand that I guess there are a lot of winners out there. They go beyond to help you. Show reply

Great service , great pricing. Fast delivery – Easy ordering, super fast delivery, great pricing. Purchased Bondi Boost Airstyler and it is AMAZING! Best pricing on the web. Also received free gifts . Will be buying from here again . Show details ·  1

This is an update on my previous review. I have been contacted by Activeskin and they finally allowed me to return the product which I was not able to use due to an adverse reaction, and they have now refunded my money. They also asked that I remove my previous review. The difficulty and the amount of time it took to be allowed to return a product… Read more

was in my opinion unreasonable and out of step with other similar businesses. The time I wasted on what should have been a simple transaction was more valuable in monetary terms that the refund price of the product. For that reason, my previous review stands and I will not be dealing with Activeskin in the future.

I ordered products over $150 on 23 February and paid for express post to ensure I received them prior to my overseas holiday on 8 March, thinking that was plenty of time. I did not realise 2 of the products were not in stock and they do not split orders so when I chased up the order status it was due to be dispatched 4 March. No problem, with my… Read more

express post will still make it just before I leave. Today (4 March) have been notified of further delays to stock not expected to arrive until 7 March (if then). I cancelled the entire order. Now I go on holidays with no makeup! I would never had ordered products that were not in stock for this reason. They say it would have shown on their website, but how did I miss it on 2 products? Anyway, beware buying from this company. I will NEVER buy from them again!

30% Sale on Dermalogica is False – I have purchased from Activeskin for quite some time and product arrives quickly and I have never had a problem. The only thing that really does not sit well with me is when I receive an sms from them that Dermalogica is having a VIP Flash sale of 30% off with a provided code - then when you go on to order you see that it is now 30% more… Read more

expensive than it was recently and 30% more than other online beauty stores. This is deceiving and underhanded to be honest. I did order this time as it reduced to the same price as other stores normal price but it is just in bad taste that they try to trick their customers.

I was skeptical, as Activeskin had never come up in my online searches before, but after checking out some reviews, I decided to risk it. I placed my order yesterday. I opted to pay $5 for express shipping as I live in Regional QLD, and was absolutely shocked to discover my package waiting for me at work today. Genuine products, outstanding shipping times. I will not hesitate to use them again. Show details ·  1

Great range of products at excellent prices.Online order processed quickly. Fast shipping with Australia Post. Happy first time customer. Will use again in the future.

Fantastic customer service - would give 6 stars if I could! I requested to make a couple of change of mind returns and was assisted by Alicia, who was incredibly kind, informative and patient, as I kept going back and forth between the products I wanted to return!) I'm definitely going to purchase from Activeskin again - the prices are very reasonable, the products are authentic, quick delivery and brilliant customer service! Show reply

Love this place – This is a great place to buy your skin care products from. The prices are really good, cheaper than a lot of other places. Packed well and shipped really quickly. The free samples .... and the small chocolate..... are wonderful too. Thank you so much. Show details ·  1

My new favourite place to buy quality skincare products – A highly recommended online retailer! Amazing customer service, great range and great prices, fast shipping, and they always put in some samples. Have discovered few great new skincare products thanks to the samples which I wouldn't know about otherwise so ordered a full version of those. My go-to place to buy skincare for me and my family. The little Kit-cat in every package is a bonus for my kids ! Show details ·  1

Great discounts and gifts! – First time shopping with Active Skin, fast shipping and I got my two favourite serums half off and two full size gifts! I also received 3 samples on my order and a mini kitkat! I was pleasantly surprised to see the mini kitkat which I ate immediately haha. Thank you active skin, I'll definitely be back! Show reply

Fantastic Customer Services – I don't normally write reviews however after my super helpful experience with the Active Skin Customer service I felt I needed to. There was a problem with my package when it arrived and so I contacted the Customer service team to see if there was anything they could do help. I had an extremely speedy and understanding/empathetic response from… Read more ·  1

their Customer service and they were able to help me get an item replaced. Would deffo recommend Active Skin to others and I will be using it again due to their quick action (and of-course their great products + deals!).

Bad Service, innacurate website & rude staff – I ordered hundreds of dollars of items, all of which advised they were in stock. I selected express shipping to negate any delays. After 2 business days, I did not receive an email so I contacted them. The customer service representative advised me one of the products was out of stock and would not be dispatched for 7 days. I asked why I wasn't… Read more

informed and why their website said it was in stock (and still does). They responded with its a system error and were incredibly blunt and rude and gave me a $3 refund.

This is the second time I have ordered through Active Skin, and the first time it took 5 days for my order to be shipped, and 10 days for it arrive. I have them the benefit of the doubt and again they have let me down.

This has happened to multiple friends also.

I would highly recommend going to Adore Beauty.

Excellent Customer Service – Unfortunately when I ordered products from Activeskin, the parcel went missing despite investigations by Australian Post. Australia Post washed its hands of my issue and told me to go back to the company who sold me the product. During the entire investigation processes, Kellie from Activeskin kept me up to date and then in the end they replaced my order at no charge to me. I really appreciated their professionalism and kindness. Show reply

Fantastic customer service and great freebies too! – I ordered some items from ActiveSkin at a great price (they were $20 cheaper than other sites) and wasn't expecting much, but have been blown away by their great customer service. They were very prompt and honest with letting me know of a delay on one of the products in my order and offered to ship it separately. Fast shipping and a great range of… Read more ·  1

small free samples included are such a nice touch to an order. Will definitely be ordering again. Thanks!

Order from Adore Beauty instead – Never will I ever ... attempt to order from Activeskin again! I received an email asking me to call them to confirm I was a "real person" and that this was "standard procedure" for first orders. I didn't notice their first email (tbh, I thought it was just another order confirmation or shipping update) and only noticed today when they followed up.… Read more

They repeated that they wanted me to contact them to verify my identity and I could either provide evidence of the transaction in my bank account or call them. They also said they didn't have my number (when they did) and when I brought it up, they said they don't know why the last email said that. They tried to call me and I didn't answer.

I haven't EVER been asked to confirm my identity for a first order before, so, naturally I hesitated. It felt verryyy scammy even if it was their "standard procedure for first orders". After I refused to provide any further details, they admitted that my order was flagged because it was addressed to a different person (my partner - which is something I mentioned in my first reply to them), the email address didn't match the shipping name (yes, because my partner kindly collects our packages from the post office for us ... I imagine this isn't too uncommon?) and because I referred to my partner by his middle name not his first name. This final excuse shouldn't have been a reason for the flag in the first place, as I only mentioned this in my reply. As is typical in many cultures, my partner chooses to go by his middle name not his first name (which is more of a family name). Not unusual at all, but their "standard procedure" is. I understand protecting your customers and business from possible fraudulent orders, but nothing in my order suggested it was. The money came out of my bank account (the same name as the email address I was replying on, btw) and I didn't flag it as fraudulent on my end. It appeared this wasn't standard process for all first orders, just mine, because I addressed it to my partner.

Their final email was, "Sorry you didn't feel comfortable with talking on the phone to me."

Of course I didn't! It's 2023 and there's a new scam every day. And how, exactly, would talking to me on the phone resolve anything? Is there a particular tone only scammers use? If they were worried about the order being in my partner's name, shouldn't they have wanted to talk to him? It doesn't make any sense at all. Just a waste of time.

I requested a refund and they obliged. I'm glad. I'll order from someone else who understands that sometimes the customer and shipping address name are different.

TL ;DR: My order was flagged as fraudulent because I addressed it to my partner instead of myself. Order from Adore Beauty instead. You get a Tim Tam with your order and they're lovely to deal with.

Babyliss Miracurl - Waste of Money! – I purchased the Babyliss Miracurl from Activeskin for my daughter for Christmas. We tried it as soon as we received it and were very disappointed with its performance or lack thereof. We contacted Activeskin straight away and they refused to refund the purchase. They indicated they would only allow an item to be returned if it was unopened. How… Read more

would I know how bad it performed without opening it to try it? If an item is not fit for its intended purpose and doesn’t perform as it says then you should be able to return it. However, apparently that’s not their fault. They are only the seller and not the manufacturer. I strongly recommend you go and buy from a reputable dealer.

Perfect customer service – I bought my wife a Mason Pearson brush for Christmas from Activeskin which I had not been able to buy locally. When I sent an email to Activeskin asking if they had stocks of the particular sized brush I wanted, I received a prompt, helpful and friendly response. When I made the purchase, the brush was dispatched very quickly and arrived today… Read more ·  1

(28/12) which at this time of the year is remarkable given I only ordered it less than a week out from Christmas. Thank you Activeskin Team, incredible customer service.

Overpriced - look out! – Bought a conditioner from them, trusting they had the lowest prices. Found the same product on 3 different other websites after my purchase for almost FORTY DOLLARS less what they charged. When I asked to send it back, they said they would refund but at my expense. Really disappointing that they gave me no other options. Will never use again

Use of the Website – I have purchased from Activeskin for a few months now and they have always delivered on time. I get regular notification of the delivery or if there is a slight delay. They have an excellent range of products that I use at a reasonable price. In comparison to some of the sites I have used I would say they are the easiest to use thus far. The… Read more

customer service people have been terrific when I have had any questions about access, as they recently changed/updated their website, the response came the next working day. Thank you so much Activeskin.

It's the small thoughtful touches for me – Very impressed, they thoughtfully select the free samples according to your beauty profile and the items in your order, they're not just selected randomly. Orders always arrive very quickly, and minimal packaging. Much prefer this company to adore beauty. Show reply

So happy to find this store!! – I just found my new store for Dermalogica products. Great price, super fast shipping, and all seals intact. Also, there wasn't an extreme amount of packaging which other online stores tend to do. Very happy. Show details ·  1

Fast dispatch/ shipping and amazing products – I 100% recommend active skin! They have super fast dispatch/ delivery. And the packaging is so cute and so well presented. They gave me a $100 wine voucher, a bath scrub, a serum, $15 off my next purchase, free samples, as well as a Kit Kat! All for free! I’m in love! Show details ·  1

Awesome – Absolutely fab company!! Easy peasy ordering..huge range of top quality products..quick despatch and so very generous with free samples plus a discount for my next order. What more could a gal want!! Show reply

Best Skin Care Online Store – Amazing array of products and the best prices around. I can buy everything I need and gifts for others too. Shipping is always fast and reliable. Love the extra goodies and because they give me samples, I have actually purchased a product that I didn't know I needed because I was given a sample. I recommend this site to all my friends. Show details ·  1

Impossible to unsubscribe to Active Skin – I never subscribed to emails from this company. Every email received has been actively blocked. Unsubscribed countless times. I am still bombarded every day from unwanted emails. suggest look for alternative online supplier for your products