Adenbrook Homes

Our house is nearly 7 years old and we love our home – Adenbrook Homes completed our home at the end of 2017. We rented it until May last year and then we moved in. We are very happy with the design especially the amount of storage and the layout of the rooms. I feel this was due to the expert and friendly advise given by the team while it was under construction. Show details

Adenbrook custom built home Coffs Harbour – Happy with our custom-built home at Coffs Harbour.Our sincere thanks to the Adenbrook team especially Nikki, Kirsty and everyone in the team who helped us in this journey. Thank you once again Adenbrook Homes for making it for us. Show details

Finished third build with Adenbrook – I just finished my third build with Adenbrook. They go out of their way to provide quality service and workmanship. They have gone above and beyond to help us and I am extremely grateful to all the staff for such a wonderful experience. Show details

Bought a house/land package deal marketed by Adenbrook before Christmas 2023, contract signed January 2024 with the indication my new home be started quite soon after. Existing dwelling sold in February 2024, so I'm then homeless. No start date ever offered, but told everything was on track. Not so! Office communication began failing April… Read more

and May, getting worried by then.

But in June I'm then invoiced for half the cement slab (still no start date offered). At contract signing in January, was told that as I'll be a cash buyer, half is required at beginning of each stage with remainder due at completion. Thought this a little off at the time but as I was so excited by the prospect of my new home, I verbally agreed. Paid the invoice (illegal I now know).

In July, advised all certifications, permissions and approvals are NOW ready (told everything was ready many months ago by my salesman) wow, ok so since I'd already paid that first instalment the month before, surely I'm on my way now. Pure speculation on my part and absolutely NOTHING happened!

By October, I'm furious and only via my salesman, I finally threatened legal action. Which then produced contact, first contact from the builder! I learn his supervisor and my salesman are sacked and no explanation as to his Contracts Administrators complete lack of assistance for past five months. What sort of business does not answer the phone??? But then, the worst news, his office is even closed down!

All those months of desperate waiting and non-communication turned to anger and complete lack of faith that Adenbrook would EVER build my little home. Bad communication, staff gone (or left I suspect) builder's unlawful request for money AND office closure surely sends red-flags to any naïve customer!

He breached so my lawyer terminated him early December.

Still homeless, $40k he obtained fraudulently from me and he gets away with it. And my mess is not the worst he's done to people I've since learnt. To anybody else if you see a land/house package deal advertised by a builder, I now understand that you do NOT have to actually build with that builder. Do your due diligence, I believed I was tied to Adenbrook and I have suffered greatly.

Stay right away from Adenbrook Brisbane North, please.

Totally Disappointed – Well what can I say about Adenbrook Homes. I am a 73 year old Pensioner and I wanted to build my forever home, for me and my family, and relax and enjoy my retirement. Instead after signing up with Adenbrook Homes, Port Macquarie/ Coffs Harbour, I and my family, have been subject to what I can only call a nightmare over the past 4.5 years. I… Read more

had my 2 storey house built by this company and handed over in May 2020, putting most of my money into it. In that time I have had nothing but heart ache, trauma and stress from the problems encountered in my house, and the consistent uncooperative attitude of the builder towards fixing many problems.

During construction the builder heatedly refused to let me bring a building inspector on to site for planned inspections prior to my making payment.

Over the years there have been numerous uncomfortable heated discussions on repairs, hundreds of emails, numerous inspections by the builder and many repairs done, some satisfactory, some not. Recently the builder advised me that, after I have waited over 4 years, they are not going to do the repairs they promised to do 4 or so years ago. So, I guess that shows the true character of the company.

Adenbrook Homes promote themselves as a Family company who have the interest of their customers at heart. Unfortunately, I have found this to be less than true in my case.

Whilst the parent company in Queensland may be a family company, they are not a national wholly owned entity. They are a national franchise company who sign agreements with builders in various areas. I believe the parent company mainly provide the marketing and sales support to these franchise builders. But unfortunately, the job and build you get is only as good as the builder you are dealing with in your particular area. So you need to look at the review star rating for the franchisee, builder, in the area you are building and not the national overall star rating. How much control the head office have over their builder franchisees is debatable, as they rely on the franchise income from these builders.

Allowing for my experience with this company over the past 4.5 years, I cannot recommend them to anyone to have their house built.

This is a list of things that I believe are still problems in my house. Many of these, date back to over 4 years ago when first reported to the builder. ---------------------- No water proofing on slab side. Not fixed. Only a partial attempt to repair. Builder refused to do whole slab side.

Trowel screed finish on driveway visibly started washing away after about 6 months. The top finish has all washed away now. To date ignored by builder.

Plumbing banging when hot water turned off. Promised repair 4 years ago. Not fixed.

Paint finish in downstairs bedrooms is rough, not sanded, in areas and not to standard. Reported around 4 years ago. Not fixed. To date only a partial unsatisfactory repair done

Repeated cracking in ceiling area at the bottom of the stairs. Patched up numerous times. There is insufficient support to upstairs floor in that area due to a mistake made on the plan by builder. No practical solution to rectify this provided on this to date by builder.

Hallway front and side walls visibly shake when front door in closed with just light to moderate force, in turn shaking and moving cavity sliding door to garage. So far ignored by builder. Cracking in hallway ceiling joint on garage wall side has occured a number of times.

Balconies are not 1.8 mtrs wide as per signed house plan and are only just over 1.6 mtrs wide. Advised in writing to builder but ignored. This brings to question the expertise of the frame and floor truss supplier used in my house as well as the competency of the builder.

Excessive upstairs floor vibration in Kitchen area, shakes items in fridge, dishwasher, breakfast bar and dishes in sink. Ignored by builder.

Excessive upstairs floor vibration in Master bedroom shakes window area and shakes Ensuite wall, subsequently rattling and moving cavity sliding door. Ignored by builder.

Excessive upstairs floor vibration in Ensuite, rattles toilet. Ignored by builder. Excessive upstairs floor vibration over hallway area. Ignored by builder.

All cavity sliding doors have excessive lateral sideways movement at top. Attempted repair done by builder by installing new rollers but still not fixed.

Rear concrete patio tiles are drummy. Promised repair over 4 years ago. Originally 9 out of about 25 plus edge tiles were drummy. Attempted infusion of adhesive under tiles done 2 or 3 times, but still not fixed.

There is not broom cupboard in the laundry. I was advised in writing there would be a broom cupboard installed in the Laundry, as it did not appear on my plan. Not fixed and ignored by builder. --------------------------

A very bad experience with this builder resulting in a financial loss of over $30k – In my 40 years in building have not seen attitude like this. Was chasing them for one and a half years. Hardly got any replies. For two houses did not have plans ready for council DA. Gave up. Lost two deposits or over 30k. Have since moved to a new builder who provided good plans and commenced construction already. Show details

Be sure to have some spare cash tucked away due to delays – Complete lack of communication from the pre contract stage, which continued all throughout the build. After a promising start from Sarah and Dee at Emerald Hills, the first we heard of any progress was when we received the invoice for the slab being put down and then again for the frame being put up! After 4 months worth of delays which has added… Read more

unexpected costs to us, which we are still incurring, we are still living on a construction site! Despite the multiple delays Adenbrook offered up, when we had a mix up with our bank, Adenbrook were very quick to threaten to charge interest and halt construction despite us receiving no compensation for their continued delays? There seems to be no accountability from management with very questionable excuses offered up in not being able to deliver the project on time or at least being able to reply to multiple requests on a definitive handover date in order for us to be able to manage affairs on our end? The post handover finishes are atrocious, the most notable being a gas leak in the kitchen which luckily ended well for the family. On the Friday afternoon that we rang, we were initially told that it was not urgent and to ring back on Monday!! Also, cracks have started to show on our outdoor tiles which I only expect to get worse with time, however given it was missed at handover I don’t expect it to be part of R&M now and our problem to solve. Final straw for us was questioning why we didn’t get seals on our garage doors to keep vermin out, response was that we don’t live in a bushfire zone so not entitled despite both our neighbours homes next door, which were also built by Adenbrook, having the seals installed! Congrats DG, savings straight to the GM line there. Could write a whole other post on the stuff up the outdoor tiles cost us after the incorrect tiles were initially installed highlighting the incompetence of the project management team. What seemed like a fair fix, we purchased the excess tiles remaining on site through Adenbrook to ensure continuity for our landscaping after being advised that it would be enough, or close to enough to finish the rest of our yard similar to the display home. However, they were nowhere near enough and we were only to then find out the tiles were since discontinued and therefore we were unable to finish the rest of our alfresco area in the same style and pattern as the display home which could have been avoided albeit for the constant delays! Thanks again DG!. The end product is far from what was promised at the sale stage. Don’t ever expect to be treated more than a job number by this company despite the constant platitudes as they have all the answers…right or wrong. I highly recommend getting in an independent inspector as they will not gloss over any defects as we did while Adenbrook offer up a useless cutlery set as a distraction and the obviously scripted 20 paint touch ups for free to get the ball rolling. We’ve chosen to not bother with the post handover R&M list and fix the remaining defects ourselves to ensure they get done correctly and in a timely manner. Not only would I not recommend to build with Adenbrook, but the whole process has sworn us off ever building a new home ever again! However, if you do choose Adenbrook, be sure to document your journey on social media as it seems to be the only way to get any sense of urgency out of them!

Exceeded expectations – The moment we walked into the Leppington display home we knew we were going to build this house. Adenbrook were so informative from the start to finish. They assisted us with constant updates throughout the build which we enjoyed. Dean our supervisor was amazing. Could not of asked for a better supervisor. We moved in and could not be any happier. The quality of the build is incredible. Show details

So happy with our Adenbrook build experience – We are so happy that we chose Adenbrook to build our first home. The team was very friendly, professional and helpful at every step of the process. The build quality is excellent and our site supervisor was very good with keeping us updated all throughout the build. There were no delays, we even got our keys 3 weeks earlier than expected. We would… Read more

not hesitate to go with Adenbrook again in the future should we decide to build another house. Thank you so much for making this experience so smooth and pleasant for us.

Positive build experience throughout the whole process – Recently built an investment property with Adenbrook Homes NSW. The whole team was extremely helpful and guided me through the entire process. All stages of construction were managed closely, I was always well informed and any issues or concerns I had were immediately addressed and resolved. There were no hidden costs or charges that came out of… Read more

nowhere which was financially reassuring that estimates were accurate. Overall, very pleasant process and would definitely recommend Adenbrook to everyone.

What an amazing company! – The team at Adenbrook homes smashed my build out of the park they where all amazing to work with and to see them make my house come to life. I did come across a few minor hiccups over my build but the team adenbrook worked around the clock to fix and adjust things to fix the problems. Show details

Would highly recommend – We are over the moon with our Adenbrook Home. Six months from slab to handover and the quality is exceptional. We were kept informed throughout the process and everything that we were told would happen did. Nothing was an issue and all our questions were answered along the way. I would definitely recommend Adenbrook to anyone looking to build a quality home. Show details

Faultless experience - Highly Recommend! – From the moment I walked into the Edmondson Park display village I felt valued as a customer without being pushed into signing anything like I felt with other builders that I looked into. Throughout the entire process, the communication was fantastic and despite some delays during the Covid Lockdown the team made sure to communicate them or have… Read more

work arounds to move the process along.

The colour appointment prices were incredibly reasonable and the team actively listened to my needs and were even happy to suggest on things to not upsell on rather than trying to upsell everything.

Upon starting construction the communication continued to be of a high quality and the Site Supervisor was available at any time for questions or making himself available for walk throughs. What also really impressed me was each time I visited the site there seemed to be something that had happened and it didn't sit around with no updates.

From start on site the total build took 26 weeks and the quality of finishes were of a high standard. Even at the final inspection, my site supervisor was critical of the work done even more so than me!

If you are looking for a builder that takes care in the work they do and puts your needs first, I highly suggest you look into Adenbrook Homes.

Wonderful experience – First home build – A first home build is daunting enough, add COVID to the mix and one would think it would be a horrible experience. Quite the opposite actually .. it was the most AMAZING experience. From the pre-construction phase Renee, Rawiah and Grace were wonderful to deal with – extremely responsive, professional and patient (especially on colour selection… Read more

day). I was blown away by the ‘standard’ options I could select from.

During construction I was lucky enough to work with Shae and Mike, and I couldn’t have asked for a better team to work with. Phenomenal communication, friendly, knowledgeable and always went above and beyond to make me happy.

I received the keys to my house in March and I am still in awe. The finishes are impeccable, the house was delivered to schedule, the cost remained within budget and most importantly I absolutely love it.

I can’t thank the Adenbrook Team enough!!

Reassuring company for first-time homeowners/builders – From the start, we felt assured we had made the right decision to build with Adenbrook. The support, guidance, advice, and follow-up were more than we could have asked/hoped for. Our Home is perfect, we had a few minor repairs noted on the PCI, which were followed up and completed within 6 months of moving in. Highly recommend the Eastern Creek team...if we build again, will be heading straight to Adenbrook. Show details

Fantastic experience! – Adenbrook exceeded my expectations. Communication was fantastic throughout the whole build process. Response was prompt and they were able to answer all my first home owner questions. Overall extremely happy with the build and would recommend them to family and friends. Show details ·  1

Love Building with Adenbrook – It was over 25 years ago when we built our first home, how the building game has change since we built last, WOW…. We started our new Winslow design home journey with Adenbrook Oct 2020, soiled turned Sept 2021, and we received the keys May 2022. The team at Adenbrook helped guide us through every step, answering an all of questions that we… Read more ·  1

threw their way. With John helping with the re-design stage of our home and to the wonderful ladies at the Sydney office Chantell, Grace, Elle, Renee, and Shae were fantastic to deal with. Adenbrook knew how much building our forever home meant to us and were more than accommodating with our requests. No question or request was too difficult, and they made us feel at home throughout the entire process. Whenever we had an issue or an idea, they helped solve the issue or bring the idea to life. Thank you, Greater Sydney Adenbrook team for making our dream home a reality

First Time Build - Flawless & Amazing Experience – I have been in my home for over four months now, and couldn't be happier. From the initial consultation I knew that Adenbrook was the best builder for me. Being a first time home builder, I wasn't sure what to expect however, the team at Adenbrook made it such an enjoyable experience. The communication from pre-construction all the way through to… Read more ·  1

post-construction has been professional and timely. The build is nothing short of amazing. The finishes are of high standard, and my home turned out exactly how I wanted it to. Thank you to the wonderful team at Adenbrook for turning my dreams into reality. I can't wait to do it all again!

Quality builder, affordable prices, great customer service and experienced construction team – We love our Adenbrook home. Adenbrook homes Greater Sydney are an exceptional team. They build quality homes and go above and beyond to make the build process easy and hassle free. They take care of the entire build process. The best part was the colour selection day, putting a deposit to start our journey and getting the keys to our brand new… Read more ·  1

home. There were no unforeseen costs or price increases. The price quoted was the final price we paid. Our home is everything we dreamed about and more. The team at Adenbrook homes Greater Sydney have a great team from start to finish. Thank you Rawiah, Chantell, Grace, Elle, Shae, Mike and all the team for your hard work. We are happy to recommend your services to family and friends.

Great Experience for first build – We were really happy with the management of the build by Adenbrook from the beginning to the end. As we were first home builders we were nervous about the process and the girls we dealt with were so helpful at answering any questions we had. Our site supervisor was very approachable and any small delays were explained and dealt with promptly.… Read more ·  1

Compared to other builders we are so happy we chose Adenbrook as our house was built within a good timeframe and the very few maintenance items we had were dealt with so quickly. They were great.

Easy to deal with and very responsive team – From start to finish the team at Adenbrook were professional and easy to deal with. Grace and Shae at the Sydney office were very helpful in answering all our queries and Mike, our site supervisor was very accommodating and made sure the build quality of our home was of a high standard. Our build only went slightly over budget due to a driveway… Read more ·  1

issue but all in all we were comfortable with where the final cost landed and there were no big unexpected cost blow-outs. We were happy with the pace of the build, despite covid and weather interruptions. Most importantly we are very happy with the quality of our house.

Smooth, positive building experience – We feel really lucky to have chosen adenbrook to build our dream home.The build was a pretty smooth process, the home went up quickly with very little delays and the delays were not the company's fault. (Wet weather, lockdown ect.) We live in a new estate where we have heard horror story's about builders and to be honest we couldn't fault ours.… Read more ·  1

Our site supervisor was amazing, friendly and helpful and so were the office girls. The home turned out just as we expected and there were very few after handover things to be fixed, which were fixed very promptly. Overall positive experience and would highly reccomend them as a builder. We would build with them again.