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Package not delivered, customer service not responding
I have ordered from Adore Beauty for years now and always found them excellent. Sadly, their decision to stop using Australia Post has contributed to a terrible recent experience. My package despite being allocated to a driver 2 weeks ago is AWOL. Customer Service has said they will check with the courier and then not updated me or responded. A request for a refund has gone unanswered to. I plan to use Mecca and by in store from now on.
My purchased order "out of stock" after my 1 week waiting and AB proposed refund solution
My order status stayed unchanged for a week and I contacted AB online twice. The 2nd chat today, I was told they can fix it by replacing my order but since they are out of stock, they can only refund. I spend my time shopping and waiting for a week. Before I touched base with AB, nobody from AB or notification told me there was an order issue or they can't proceed ONLY because OUT OF STOCK. This is very frustrating in terms of the business faith. I have been shopping with them for a while and I can tell the portal technical error increased, dispatch lead time increased, service dropped and that's how most business goes to mature stage. It's a shame that the business don't value the customer, they will lose them for sure.
Bad delivery, fast but inconvenient
The site itself if great but their delivery system is horrible. They drop it off to a random point in the middle of nowhere and it’s a 40 minute walk, a 15 minute drive, to get it. Instead of listening to instructions on the door and using a parcel locker AS DIRECTED they send it to a place that is inaccessible. They don’t use aus post but some dodgy af company. It comes fast but if you work a job don’t even bother. I’ve just had surgery and cannot get my parcel. Use AUSPOST. I’m so annoyed because now I’m going to have get an Uber to pick up my parcel because they can’t hire a reputable company to deliver my parcel.
Terrible delivery service
Paid extra to get a reliable delivery service, turned out to be the most unreliable. Scheduled to be delivered Wednesday night, no one came. The Startrack driver just drove by and sent me an message says delivery was been attempted. Called them, re-arranged delivery for Friday, same thing happened again, unbelievable. I am leaving the country next Monday I need those products to go with me. What's the point if your order can't be delivered? Customer service is useless, they are not helpful, all they said is they will contact me once they hear from the courier.
Wonderful Service, Fast Delivery, Great Product Range
I love adore beauty! Such a wonderful stockist for haircare, skincare and beauty products. They have brands I can't find elsewhere. Delivery is so quick, I usually receive my order within 2 day and I live in a country town. The customer service is amazing. Always so prompt and efficient. The customer service team is always so lovely and helpful! Can't fault this company!
Terrible customer service
I submitted an order and got an email confirmation, but 2 weeks later had heard nothing from them and my order was not showing up in my account. I had to contact them, and apparently my order had been flagged for fraud so they couldn't process it. I just used my ordinary debit card. I think it is terrible that they wouldn't contact me to tell me that! I got an email confirmation so was obviously expecting the order to arrive. Horrendous customer service and obviously won't be using them again.
Amazing online customer service ♥️
I was having trouble with changing my personal information. The team at Adore beauty helped me with everything! Amazing products and some great deals. Check them out x The App is amazing
Be careful when ordering edible products
I purchased a Beauty Chef pack from this company which included Glow and Adaptogen. I did not open the products as I had just opened a container of Glow and they have a short shelf life when opened.
This week I opened the Glow and it was clearly off. I contacted customer service immediately and after several days was advised I could definitely return the product and to submit a returns form. Yesterday I received a response telling me they would not be doing anything to help me as it was past 90 days! I was told to contact the manufacturer.
Purchased skincare products through click frenzy Mayhem 2022 without any of adore beauty discount offers so I used Lumo energy rewards to beat the price better than Chemist warehouse.
The purchase made on Tue night arrived unattended Sat afternoon though I didn't request to drop it off unattended.
I'll need to direct them the shipping request in the future, if I ever.
I opened and got the products and 2 sample...(attached photo with my car key for the size comparison only)
Ok, I can expect Timtam in exhibition food show bag but wasn't expected to get from Adore "BEAUTY"!
Shall I put on skin & lick it?
I have sensitive skin and those samples are helpful before purchasing the original size and ended up dumped whole in a bin....Your supplier gave samples to your customers. I hope not for your online workers to use them. It looks like 1 sample and 1 gift.
Always Excellent. Product, Offers & Customer Service
I have been a Customer of Adore Beauty for over two years now. Their delivery times are always excellent. Range fantastic. Website offers all the information you will need. Backed by great Customer Service. An Australian company. Best of all.
Amazing Customer Service
I have always loved the fast service of Adore Beauty with free samples with my orders. Last month my shampoo bottle broke in the post and leaked everywhere. When I advised Adore they sent a new bottle straight away free of charge. Unfortunately this order did not arrive so when I advised them of this Michelle at Client Care sent me a new bottle straight away but along with this she also sent me the matching conditioner, and my favourite full cleanser to say sorry. I have not experienced such amazing customer service in a long time. I’ve always had amazing service from Adore and will not buy my beauty products anywhere else
Always great service and free samples include. Also include little treats. Thoughtful. Very fast pack and deliver with great communication. Thanks
This is a great site with wonderful products.
Have been very happy with their service and quick delivery.
Would not hesitate to purchase from them again .
Added extra bonus they send great samples for you to try.
Such a Great Store
Adore has great sales and I find their postage very quick and easy. I love that you get a Tim tan in the packaging. I also love that they’re using less waste in their packaging with recyclable box, stuffing etc. I’d like if they stopped sending samples out though as there is so much single use packaging but I know you can opt out in your shopping cart if you’d prefer not to receive them
One stop shop for beauty needs!
Adore Beauty is my one stop shop for so many beauty products that I love and use. They also have helpful articles when you’re stuck choosing a product that’s right for you
Questions & Answers
can money be fully refunded if I'm not satisfied with results?
No. Go to Mecca or Sephora
Hi there, I would like to buy the "Photon Skin Rejuv Face and Neck Mask for anti aging. WOULD THIS COME FROM Melb, what would be total cost also is this product FDA approved. Regards Shelley
Not sure which product to choose for Hyperpigentation. Any suggestions?
Get an answer from our members and Adore Beauty representatives
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