Adore Beauty

I feel this company is extremely unreliable and potentially misleading. I placed my order 6 days ago, and their policy clearly states that orders are dispatched within 1–2 business days. This has not happened. I also contacted customer support, which claims to respond within 1–2 business days — but I have received no reply at all. I am going on… Read more

vacation soon and have no idea if or when I will receive the order I have already paid for. This level of service is unacceptable and does not align with their stated policies.

Very disappointed — I will not be purchasing from this company again.

I visited Adore Beauty at westfield Carindale a few days ago and the customer service I got was exceptional, I have very dry skin and Lesley was super helpful and actually was interested in what i had to say, I will definitely be visiting the store again Show details ·  1

I have been a long term customer of Adore Beauty. I recently had an issue with the delivery of my parcel due to the courier, however, the team at Adore Beauty worked with me to attempt to have the parcel re-directed to a new address. While the issue wasn’t resolved with the courier the team did everything to ensure I still received my products… Read more ·  1

while offering to have the parcel re-sent. They have always been my go to for all my beauty needs and the wonderful customer service I have recently witnessed has made my experience so much more meaningful. Not only do you get amazing products at amazing prices but the customer service also cannot be faulted.

Just wanted to say how grateful i am to Adore Beauty's customer service . I honestly thought i would be pushed down a line somewhere and forgotten after my Order / package was delivered to the wrong address . I emailed customer service and they replied next day with a solution . I was offered a refund or new products .... i was so grateful . As it… Read more ·  1

turns out the delivery driver was able to retrieve my order and deliver it to my house , so thankful . Thank you Adore beauty for your amazing customer service !!

A while ago I shared an experience I had re a gift voucher from AB. ( Review is still up, albeit a few months ago). Product Review has asked me to divulge the outcome. After many emails back and forth, AB finally issued another gift voucher, with an extra $10 to apologise for the angst caused. There was to be no expiration date on said gift… Read more

voucher. I was satisfied, finally with the outcome, and looked forward to my next purchase. Well mmm, I tried to use said GV, but voucher was denied, saying expired. The (no expiry date) was indicated, on the card as 2027. I reached out, but was about to be put through the same humiliating experience from the first time. I’ve decided to just let it go!

Absolutely appalling delivery service. 3 weeks ago I placed an order. I live inner city, in an apartment building and work from home. To save money Adore Beauty switched to the most hopeless delivery service called Team Global Express (part of Toll). "We couldn't deliver your parcel" - I was home the whole time, they did not even attempt to… Read more

deliver the parcel by ringing the intercom of leaving outside like Amazon do. I complained and they refused to redeliver.

The pickup location is a 40 minute walk away with no transport connections, I just don't have time for that and I refuse to on principle. I was home, the business is at fault for not even attempting delivery. I am not walking for 40 minutes because they were too lazy to invest 1 minute in ringing an intercom.

I chatted with Dylan at Adore Beauty who was very understanding and apologetic, who arranged a second delivery because apparently they couldn't redeliver the original parcel!

Week 3 (delays): the second parcel..."We couldn't deliver your parcel" - I was fuming at this point even after Dylan specifically instructed them to ring the intercom or leave unattended.

I contacted the courier company and spoke for 20 minutes... what did they do? They resent the original order that had already been returned to Melbourne, back to Brisbane airport and then marked it as delivered in my suburb yet the item location and photograph is literally a warehouse in the airport.

The second parcel that I requested redelivery of... never resent.

End of the day, they have lost a customer. People are happy to pay for a quality service. I will never shop with Adore Beauty again until they switch back to Australia Post.

So I first posted about Adore two years ago and I raved. Now, they seem to have got too big and seem to be favoring their instore customers rather than their online customers. You used to get free delivery if you spent $30 and the items arrived either the next day or the day after. Now, you have to spend $75 to get free delivery and there is a… Read more

$3.95 delivery fee if you spend under that (which is low, I know) but the kicker is that now you have to spend at least $30 online or they won't even deliver, even with the $3.95 fee. And my last order took about 10 days to arrive... they're no longer a stand out company for me I'm afraid. Their original business model made them different but not any more...

The customer service here was amazing! I ordered some products that unfortunately got lost in the mail (which was on the delivery company), but the girl who answered my call was so helpful and kind and sorted everything out for me straight away. I love the products here and will always buy from them! Show details ·  1

Always great service and communication especially when help is needed. Whenever I buy from Adore Beauty their team members are always accessible, I cannot fault them. They always make my shopping experience a positive one. That is why I go back to them and buy their fabulous products. Show reply

I placed an order 2 weeks ago, it’s still in the depo in Melbourne. Adore has really become incompetent, team global express carrier service will be their downfall. Extremely disappointing from was previously a great company. Show details

I’ve been a long-standing customer of Adore Beauty and have always loved the efficiency, speed and service. That’s why this recent experience felt disappointing. My order took significantly longer than usual to process, and when it finally arrived it wasn’t correct. What stood out most was the customer service response. Rather than explaining… Read more

what’s happening behind the scenes or offering reassurance as a loyal customer, the solution was quickly to offer a refund if I wasn’t happy.

I completely understand that businesses go through transitions and growth phases. Fast delivery standards are hard to sustain at scale. But if processing times have changed, transparency would go a long way. Most beauty retailers take up to a week — that’s fine — as long as expectations are clear.

Right now it feels a little like overwhelm. Whether that’s staffing or operational change, I’m not sure. As a customer, I just value communication and a sense that loyalty still matters.

For now, I’ll be taking a short break and hope things settle — because I genuinely used to love ordering from here.

Adore beauty used to be fantastic but the issue is that it takes them weeks to even get anything handed over to a courier they need to get their act together and also go back to using Australia Post in the early days I used to get my products within 2 days of ordering all very disappointing now. Show details

Love adore beauty for the most part but I wish they didn't allow returns on all their products. Its pretty gross that they resell returned make-up. I've received a few products where it was obviously tested, carefully reboxed and returned, or an item is missing from a 'sealed' boxset. Why should I have to pay full price for someone's used tester? Yuck.

I would have easily given Adore Beauty 5 stars in the past. They were one of my favourite companies - fast turnaround, reliable delivery, and a business model that genuinely worked. I'm a Level 3 member, so I've spent a lot with them over the years. Unfortunately, over the last 12 months the service has declined dramatically, to the point where it… Read more

feels like a completely different company and not one l'Il continue using. I currently have an order that's been awaiting fulfilment for 5 days. Whatever happened to the 24-hour turnaround they were known for? Delivery has also become a major issue. The delivery options are limited and frustrating - Go People has been consistently unreliable. Parcel Lockers are no longer supported, and when I use my work address, deliveries are attempted outside business hours. Overall, it's just not worth the hassle anymore, which is disappointing given how great this company used to be.

Great range of brand's. I have shopped with this company for a long time but they are starting to fall behind in their customer service standards. Delivery is taking much longer than it used to and any rewards earned are revoked if not used within a certain time frame. I think I will be looking for another store for all of my go to beauty products. Shame

Fantastic service from Adore Beauty! My delivery was delivered to the wrong place and Adore beauty resolved the issue within 24 hours (it was the couriers mistake not theirs). I spoke with Denise, she was great. 10/10! Show reply

Excellent customer service and quality products. I've placed a few online orders with this company and have found their prices to be good and their service fantastic. Turn around time for order delivery is really fast, I'll definitely continue to order from here as I think they're one of the best online shops for hair products that I've dealt with. Highly recommend to others! Show details ·  1

Been buying from Adore Beauty for many years, I've always had fantastic service. Shipping is always fast and they have been great answering my questions on product advice Show reply

I have been purchasing from Adore for many years now and have always had a very positive experience, particularly if a product hasn't lived up to expectations which happened recently with a Lancome foundation that was leaking from the lid. They were also prompt to advise and refund a recalled sunscreen product that I may have otherwise kept on using. Well done Adore. Always happy when my package arrives with the Tim Tam! Show reply

Would have given them a great review if they hadn't increased their free shipping threshold. They also issued me a $20 gift voucher and when I used it (even though I was over the free shipping threshold) they took $3.95 off of that. So the voucher ended up being $16.05. After all my years of loyalty I'll be shopping elsewhere.

This website is a scam. They have for 4 days pretended to deliver my package and have not. When you call them, no oner answers and then they say they came to your house when they didn't'. DO NOT BUY FROM HERE IT'S A GENUINE SCAM Show details

My order arrived broken from shipping and Joanna and the team at Adore beauty were so incredibly helpful! They made it so convenient for me to request a replacement! Show reply

I used to love Adore Beauty mainly for their great shipping options which no longer exist as they have swapped to a courier service which does not suit me. Loved the convenience of having items delivered to a Aust Post parcel locker. Will sadly now have to take my business elsewhere with someone who uses Australia Post. Courier services are… Read more

useless for me. No doubt many other customers will be doing the same. I did email their contact us page for clarification but no reply. Disappointed long term customer.