Adore Beauty

Adore Beauty

 Verified
Adore Beauty
4.4

1,074 reviews

PositivevsNegative
84% · 903148 · 14%
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Return Claim MadeYes · No
Product Quality
4.6
Shipping
4.5

Reviews

1,074 reviews
Priscilla G.
Priscilla G.Greater Melbourne (Inner), VIC
 
D As
D As
 
Lexi
Lexi2 posts
 
Adore Beauty
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Lana
LanaGreater Melbourne (Metropolitan), VIC9 posts
 

Gift card Let Down

I have been saving some Prezzies gift cards which I had transferred over to Adore. I went to Adore online today to place a pretty expensive order and found out you can only use one gift card per transaction which I was not happy about. The company reached out to me and rectified my situation into a solution. Thankyou Adore Beauty I am a very happy customer. Show details ·  2
Sabita
SabitaTasmania2 posts
 

Return/ refund policy is awful

I have been shopping from Adore beauty since 2 3 years now. I didnt had any issues. This time i was not happy with my purchase and requested for return and refund. But they denied saying opened package cant be returned or refunded as their policy. Without opening the product how can one figure out about the product. They were sorry as per their policy. And now this is end of my journey with Adore Beauty. Show details
Adore Beauty
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Aneeshta G.
Aneeshta G.Perth, WA
 

Unethical practice

I ordered a few ASAP products from AdoreBeauty. As they are not cheap, I was excited to receive a notification suggesting I could save money by registering on their website. And I did. I later realised, upon cross checking the prices, that I still paid the same amount had I not registered. This is very disappointing and dishonest. Such practices are unethical and should not be tolerated. Show details
Adore Beauty
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Ash W
Ash WNorth Western Region, NSW
 

10/10 customer service

I love Adore beauty and have been purchasing from them for years now! I'm always blown away by their fantastic customer support, not to mention they stock all of the brands I love and they regularly have great offers, free samples and other goodies! Another thing I love are their emails are always relevant and I never feel spammed and their shipping is so fast! I live regionally and I don't think I've ever waited more than 4 business days for my delivery, my last one arrived on the 3rd day! Show details ·  1
Bronagh Massey
Bronagh MasseyGreater Melbourne (Metropolitan), VIC
 

Wonderful

Thank you adore! I've just had the loveliest interaction with Customer Service. So helpful with my request. Made my night.
Keep up the great work. Love Adore Beauty even more now Show reply
Geeves23
Geeves23South Australia3 posts
 

Amazing Customer Service

The customer service at Adore Beauty is incredible. Communication is extremely prompt friendly and beyond helpful. The promotions are brilliant, range is extensive and postage is super fast. A sold out item (which was a free gift I might add) was replaced with a surprise present and there is constant appreciation expressed toward me as a client. Will definitely be a repeat purchaser from AB Show reply
CINSANE C.
CINSANE C.
 

Fantastic, never had an issue

Delivery is always fast, good prices and my parcel always comes packed with free samples and a free chocolate bar, cant get any better than that!! Show details ·  1
Megan
Megan7 posts
 

Very poor packaging

I ordered a shampoo, conditioner and hair treatment which came with a bag of hair products samples. Unfortunately the conditioner had broken and leaked over every item in the box. I contacted the company and they replaced everything as this was a gift. My replacements arrived today and the conditioner has broken again, luckily I was able to save the other products as there was only a small amount of spillage. When I contacted the company I advised if the poor quality of packing materials. Today's box arrived with 2 pieces of paper as packing, at least on the first attempt they used 3. This is not good enough Adore Beauty you need to take more care and wrap items individually in protective wrapping, your boxes are flimsy too. Show details
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Dana B.
Dana B.Western Australia2 posts
 

Total disappointment!

Very disappointed. After ordering a perfume gift box with the promotion gift with purchase consisting in a few little sample size perfumes, two of them were actually empty boxes, no perfume inside. Show details
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Eileen stanley
Eileen stanley2 posts
 

Shocking

Ordered, they charged me , then sent an email saying my order was declined but still charged me. How dishonest is that? Show details
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Cathy
CathyAdelaide6 posts
 

Fantastic Experience

Exceptional service and communication from the Adore Beauty team. I had to exchange a product and the process was so simple and hassle free and I received updates along the way. I also received a personal reply to my email which is rare these days as most are automated. Will definitely keep shopping at Adore Beauty. Thanks. Show details ·  1
Bea
BeaWide Bay-Burnett, QLD2 posts
 

Excellent Service

I quickly found the product I wanted from Adore Beauty. Placed my order yesterday & it arrived this morning. Can't beat that for excellent service 10/10 Adore Beauty. Show reply

Questions & Answers

Florina
Florina

can money be fully refunded if I'm not satisfied with results?

BeautyFanatic
BeautyFanatic  

No. Go to Mecca or Sephora

Shelley Clunes.
Shelley Clunes.

Hi there, I would like to buy the "Photon Skin Rejuv Face and Neck Mask for anti aging. WOULD THIS COME FROM Melb, what would be total cost also is this product FDA approved. Regards Shelley

Vee
Vee

Not sure which product to choose for Hyperpigentation. Any suggestions?

See all Adore Beauty questions

Details

CategoryOnline Shops and Beauty Product Retailers
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $50
Types of Products OfferedBody Care, Fragrance, Hair and Skin Care
Buy Now, Pay Later OptionsAfterPay and ZipPay / ZipMoney
Visit official website

Contact info for Adore Beauty

  • ACN: 123655783

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