Adriatic Furniture Maribyrnong

I really liked the woman who helped me choose my lovely sofa at Adriatic Furniture in Mariburnong. And it is lovely. However, the delivery men were surly and unpleasant. I was told I would get a call half an hour before delivery. When I told one of the drivers I didn't receive a call, he was defensive and insisted he did. Perhaps it hadn't… Read more

registered on my phone. It can happen I guess, but the tracking link did not work. And they left all the plastic packaging with me so I need to dispose of it. I am really disappointed in my experience.

I ordered couches June 22 still waiting for my couches. Everytime I ring I get different answers. September said it would be early early October got told October 17 phoned October 19 and got told container landed October 17 phoned today 24th got told container landed 21st I asked if I ring next week will I be told container just landed. I have… Read more

paid a lot of money and so far for nonsense answers and no couches. Not sure if they exist at this stage. I asked for a no nonsense answer when will I get my couches. [Name Removed] could not answer. So far 18 weeks if ordering couches from Adriatic expect a six month delivery. Not sure if I will get them at all. Just want straight answers.

Excellent Service at Adriatic – First ever purchase from Adriatic we were assisted by Shaun who was so welcoming and friendly. Allowed us time on our own to discuss the item whilst considering the purchase. Also allowed us to take swatches home to ensure right choice of colour and fabric for our home. Although we haven’t received our chairs as yet we couldn’t be happier with the… Read more

service from Shaun. Would recommend shopping at Adriatic Furniture great selection of furniture and great service

Excellent Service – In terms of customer service, I can't fault Adriatic. I have been to 3 different locations and they have all been patient, helpful and extremely accommodating. Their online service is equally outstanding. I haven't received my products yet, but if they're as good as their people, you can't go wrong. Excellent range of products at very competitive prices! Big congrats to the owners at Adriatic VIC, you have a stellar team! Show details

Great service – We received great service. Shaun was very knowledgeable, helpful and patient. He showed us many products and we felt no pressure to purchase. We would recommend Adriatic Furniture Maribyrnong. Show details

Terrible customer service experience – Staff at Highpoint store were great, customer service in head office are another story. I bought a glass top coffee table which I thought would look great in our lounge room. I paid extra for delivery and set up. Excited to get home from work when it arrived. When cleaning the glass I noticed a long mark, looked like it was caused by a rubbing… Read more

motion, possibly during transport. Call customer service who told me to email them. I did so and we arranged a new glass. The new glass was worse than the one I had. I told young delivery guys to take it back and to check the next glass before they come back. Days later I get a call offering me a full refund as all the glass they had was marked. I asked for a partial refund telling them I would get it polished out. To cut a long story short with many emails back and forth the are trying to convince me that through their assessment (they have not seen it) there is no fault or damage that is how the glass is manufactured. Ha ha. They are hoping I take the refund and will continue selling a defective product. I went back to the Highpoint store to check the floor stock and the glass was perfect. I suggested they deliver me the floor stock and take mine and they refuse. Threatening that if I don’t agree for them to pick up the table and accept the refund that I'm accepting the table as is!!! Adriatic Furniture your customer service sucks.

Unethical business and steal your money – This business is not ethical and they could steal your money because their salesperson did not tell about terms and condition if you don't lodge a complaint with consumer affairs, vcat and channel 9 or court. Even their term and condition is not reasonable and their products are cheap and low quality. 1. Lodge a complaint on Australian… Read more

consumer affair

https://www.consumer.vic.gov.au/contact-us/resolve-your-problem-or-complaint/when-we-get-involved-with-a-problem-or-complaint/general-complaint

2. if the issue is not resolved, lodge another complaint on VCAT https://www.vcat.vic.gov.au/case-types/goods-and-services/apply-goods-and-services

3. Finally, an interview with Current Affair on channel 9 or court.

I would not trust Adriatic furniture for any new furniture needs – I bought a 6k custom leather sofa from Adriatic Furniture on the beginning of May (paid 30% deposit) with the expectation of receiving it between late August and early September. Since then every two weeks I receive a different information from their team. In August, September and October I've got messages saying the sofa would delay around 25… Read more

business days.

From Late October I already heard from them:

1) The sofa was in the ship on the way. 2) The sofa was still back in Malaysia 3) The sofa had a ship name on file and now was really coming (feedback from Franc on the phone around a month ago) 4) The sofa had already arrived in the Melbourne and was just being release from customs (feedback from April two weeks ago) 5) In the last two weeks Laura called me twice saying the sofa actually hasn't left Malaysia so far and that "they were waiting the right opportunity" to be able to ship it, and on the last call tried to get away from the order by offering a refund - which sincerely in my opinion is terrible.

I spent a lot of time deciding on the sofa and waiting - now because apparently shipping is more experience, they are trying to get rid of their commitments.

I have a close friend that works with container shipping scheduling, which assured me containers are flowing in both ways between Asia and Australia - just at a way higher cost, which will probably not change in the near future. I confess I even offered them to pay more to overcome any surcharge in shipping fees.

But overall their handling of the situation is terrible.

I have friends that bought some nice furniture from them in the past, but what is the point of seeing something nice in the showroom if you won't receive it in the end?

At this point in time I cannot recommend Adriatic to anyone - and would think twice in putting an order there.

We were served by Noah who helped us choose furniture for our new home . He was very helpful and gave us great advice and suggestion and went above and beyond to secure the best price possible . We ended up furnishing our entire home with Adriatics very stylish and reasonably priced furniture Show details

Wonderful Staff – Tonie and Jelena (store manager) were wonderful to deal with and very helpful in assisting me with my choices in furnishing. Added bonus was I purchased during the 50% sale and a free coffee table was thrown in. Show details

Great service – We had a great experience purchasing our lounge from Jelena at Adriatic. She was very kind, helpful, and efficient. We are yet to receive our lounge but can’t fault the process so far. Show details

10/10 Customer Service – No faults for customer service at all! Reza has been a great help and organised a table to be custom made for me which was out of stock, where everyone else at other Adriatic stores in Victoria had said it’s “not possible to order it in”. He was prompt in giving advice and suggestions and answered many questions I had. Great sales person and gave genuine advice. Thanks Reza! Show details

Service review – We have been renovating our home for a few years, and have been on the look out for quality and well valued products for quite some time. We recently purchased a lounge, a swivel chair, and kitchen barstools at Adriatic from the Highpoint store. I am awaiting the delivery due to my house not being ready, and don’t have any photos. However, apart… Read more

from being really excited about receiving these products, this post is about sharing my experience of the service I received on that day that deserves some acknowledgment. We were assisted by Shaun who provided us with exemplary, authentic, and professional service. He presented as honest and was willing to listen and take his time to support us in purchasing products to suits our needs. If you’re after a store that seems to care about delivering a positive shopping experience then I suggest you consider going to see Shaun or someone else at Adriatic. Their store is well set out, with a range of great products. Please note I do not write reviews for the sake of writing them, especially if I have had a dissatisfying retail experience. I don’t think this is the platform to provide that feedback, however I’m happy to share a positive experience to assist customers who might value the same service and value for quality products, whilst supporting a business that deserves some recognition too. By the way the delicious Nespresso coffee on the day was a treat too. We are looking forward to receiving our goods.

Exquisite Furniture and excellent Service – We purchased the Veronica Buffet in Tasmanian Blackwood and French Provincial Dinning chairs. Shaun Brown is to be commended in steering us through options and leading with care and honesty. The entire experience has been 5 Stars all the way. Thanks Shaun. Excited to receive the furniture. Show details

Perfect – Reza was fantastic no pushy sales tactics a wealth of knowledge allowed me to make my own decision to buy a product couldn't have asked for a genuine sales person as i wasn't certain that the lounge would fit in my room then stock available wasn't till 4 to 8 weeks that was untill the quick action of reza searching for available stock and found… Read more

one in stock it now will be delivered the following week that's what i call customer service i wish you all the success in business and the management of the store

Perfect customer service – Honestly amazing customer service from the Maribyrnong store, especially Jelena! Felt like they really cared about our aesthetic and looked after us! Show details

OUTSTANDING from the moment I stepped inside – My experience was amazing from the moment I stepped inside. Shaun was professional and equipped with great knowledge. He was not pushy in anyway and allowed me time to make my own decisions. He went out of his way to answer my questions and supply extra details of my requests. Super quick to respond. Cannot fault!!!! Show details

Great Service – I had chosen dining chair style online but when I visited the store they weren't quite right, I spoke with Reza and he helped me find a style that suited my needs better. Very helpful, great service and he made it easy to organise delivery and payment. Much appreciated Show details

The whole experience from purchase to delivery was awesome and seemless – Shaun from the store was awesome. Professional and knows how to take care of the customer. He is an asset to this business. Even if it was third party delivery, it was professional throughout. Alex and Adam are really good. Show details

Excellent service high quality products – Very friendly professional service products high quality throughout the shop Show details

Great service from Shaun – We were handled by Shaun at Maribyrnong and he made sure we were getting the best deal. Show details

bookcase on order – Jelena has been extremely helpful today with ordering my mothers bookcase and look forward to its arrival Show details

Excellent service and product – Tonie was amazing to deal with, very knowledgeable with the products available and was able to help us pick out what we needed. Even their delivery staff are very friendly and helped delivered products with care. Show details

Amazing customer experience – Jelena was very helpful and knowledgeable about the products we purchased. She was not too pushy, patient and provided lots of options for us. She was very accommodating. We have not yet received the products - so unable to comment on this. Show details

Great recliner chair – Of all the furniture store I visited today the staff were definitely the best here. Helpful, friendly and seemed like they had plenty of time to help an older woman! Sadly not always the case. Chair is great too. ✅✅✅ Show details