Adriatic Furniture Nunawading

Extremely disappointing experience Very poor workmanship Purchased Junya Chairs They arrived 3 months late Sagging of leather in back of dining chairs. Misleading representation from showroom where Chairs are in expected standard condition Wooden legs of Chairs also rough finish as poor quality sanding and staining Extremely frustrating and extremely upsetting experience with Adriatic Furniture as a retailer Show details

Just recieved our beautiful high quality recliner longe suite. Beyond our expectations. The quality is amazing and the service once again outstanding. Thank you Adriatic Nunawading you are truly amazing! Your customer service and sales team are the best we have ever dealt with. From the customer service in store to the delivery guys just out standing. Thank you Adriatic Numawading! Romini and Frank! Show details

If you are in need of quality service with quality products this is your place. I have been I search of a modern sofa with nice feel for over a month now. And happen to visit Nunawading Adriatic store and met with a lovely lady Liz. She has been nothing but an amazing person to deal with. She has shown great care, understanding and support to… Read more

ensure I have been well taken care of.

Compared to other places I have been, this would be a place I would recommend to every single person to visit if you are in need of good quality furniture.

Liz thank you so much for your wonderful service.

Had a great experience at Adriatic. Anthony helped me and gave me great advice and helped me work out the best style and colour for my couch. On top of that it was the most comfortable couch when compared to other styles from other stores and it was more reasonably priced. Show details

Could give 0 stars if I could. My new delivered sofa has a cut in the leather and the company is not ready to replace it. This is against the Australian consumer laws. Please no one ever buy from these people. They won't honour their promise of delivering what they promised they would. I have been trying to get my sofa replaced and trying to talk… Read more

to the customer service for the past 2 weeks but no one is listening. Don't spend your hard earned money on Adriatic furniture, you will regret it. I will now report them to the Consumer affairs Victoria to take action against them.

19/03 - Ordered a couch in mid-March. - Was given an estimated date of April 5th. - Upon paying the deposit the estimate changes to April 10th. - No contact from Adriatic so I called on the 10th. Staff tell me it will be a further 2-3 weeks. - Express frustration to the Nunawading staff member: > Given multiple dates to which none are accurate.… Read more

> No communication from them until I called. > Inconvenience as now work must be taken off to be home for the couch. - She replies 'I will add the notes to the order' and hangs up abruptly.

22/04 - Delivery is upgraded and I'm told I'll be called to organise delivery for 24/04. - Paid the final balance of the couch and awaited a call. Received a receipt for the invoice.

23/04 - Didn't receive a call but got an email to say that I'm supposed to call them and now delivery is no longer available on 24/04. Attempted to call twice, no answer both times. - Finally got on the phone to someone. They tell me I haven't paid, I offer to send the invoice receipt via email and they decline it telling me again they haven’t got the payment. - They tell me the next delivery date is May 8th. - Call again and are told now the delivery date is May 11th. - I've asked to be put in contact with someone as I don't wish to continue business with them. This process has shown me that Adriatic don't truly care about their customers.

UPDATE: 24/04 - Receive a phone call from Laura from Head Office at 8am to say that if I pay, I can have the couch delivered that day. I explain that I have already paid and if I can send the receipt and invoice link they’ll see. I send the link and she says she can see the payment, the person who was supposed to process it had gone on leave. I tell Laura that it can’t be delivered as everyone had gone to work and nobody would be home. I explain the phone call on the 23rd and the frustration around this entire process. Laura says she’ll have it passed up the chain after delivery. Delivery booked for 29/04.

28/04 - I ask if I have to pay for delivery as compensation for this muck around and for someone to contact me today. No response.

29/04 - Received couch and paid delivery fee. - Laura from Head Office called to check in with how the delivery went. The payment issue was an oversight and will be taken into account going forward. Laura offered a refund to the delivery for the company making this mistake.

Out of 3 staff members I’d spoken to, Laura was seemingly the only one that was reasonable and wanted to help. The others didn’t really show the level of care or concern for anything I had to say.

Kudos to you Laura and thanks again for sorting all of this out. I hope the rest of the team learn to listen to your customers as you have.

I ordered a dining room table in late June 2024. It was told by the salesman the delivery would be a few days. To avoid further paperwork, I paid upfront... big mistake. I received the invoice but strangely with the delivery data omitted. Three weeks later I emailed the salesman to find out where my table was. He replied it would arrive in FOUR… Read more

MONTHS, without explanation or an apology. Four months later, I enquired again. I was told it would be another SIX WEEKS. Six weeks later I was told another SIX WEEKS. It arrived in February 2025. From order to delivery was about 7.5 MONTHS. After the four month mark, they said the shipping company from China had gone broke. I don't know the truth about what happened and I suspect there was a lot more to the story what happened that I was not told about.

A container ship from China to Australia can take between 12 and 62 days, depending on the shipping method and the ports of origin and destination. So why 230 days (7.5 months)!

The assemblers were excellent, and a table was reasonably good quality. Adriatic waived the shipping fee to my house. If the table was bad quality or they were going to charge for shipping, I would have given them zero stars if I could.

LESSONS LEARNT: 1. NEVER pay cash up front for anything. 2. Read the entire invoice and check there is a delivery date in writing. 3. If buying furniture, get it in writing the item is in stock.

On the last point, we went to a nearby competitor to Adriatic Furniture and purchased several more items of furniture. We got it in writing the items were in stock, and their service level was exemplary.

Would I buy from Adriatic Furniture again? No.

Very helpful staff, good advice given. I am disabled and I could access the store easily. There was a lift to take me to the first floor. The product range is extensive. I have ordered a sofa and chair to be made up in leather, so the dye lot is the same shade - advised to do this by the person who helped me. This has meant I have to wait. It is the right thing to do! Show details

Unbelievable great salesman ! Anthony is a credit to Adriatic, they are lucky to have him!Had all the information we needed and couldn’t do enough for us to enable our purchase . Store set up nicely and the prices are fair with good discounts available at the time. Cant actually review our purchase as it’s not delivered as yet! Show details

Liz was wonderful to deal with and made the process of buying a new couch easy. Even when we had to change the fabric, Liz took the time to find a new fabric very similar to the one we initially wanted. Show details

We had the pleasure of dealing with Anthony. Professional consultant and knows his products. Amazing experience knowing and understanding the products we have purchased and not once made to feel pressured. Thanks Again and we can wait for our furniture to arrive. Show details

Anthony was an exceptionally helpful salesperson who made understanding our options regarding the couch we were interested in very simple and comfortable. I would not hesitate to recommend him to any of my friends and family. Show details

Staff were very accomodating and will assist you with choosing the right furnitures for your home. The quality of their products were excellent compared to other brands. Liz and her manager have been always in touch to give us update regarding our order and expected date of delivery. Will be highly recommended and will surely be back to buy some more stuffs.

Excellent experience. Thank you to Soo for your wonderful service and product knowledge. You also surprised us by offering us an expresso while we made up our mind on our product selection.

Our old lounge was also from Adriatic and after checking other companies, we went back to Adriatic. We had a plan for recliners, but the Kenzie was like sitting on a cloud and we were sold. Romini was very helpful and patient with us, thanks again. Show details

I've had a great experience at Adriatic Furniture in Nunawading on the 6th of May. The customer service was great. The staff, Romini was very helpful, very knowledgeable, very pleased and respectful through the whole purchase process. The other positive things about this store is, they have a lift to check the second floor, which is really good, for people. I highly recommend it 5* Show details

Thankyou Adriatic furniture Nunawading for your recent customer service. We live in regional Victoria and purchased a lounge suite. Not only did they very kindly assist us in carrying the furniture out to our trailer, they also threw in the ottoman as a 'thankyou'. Will definitely recommend them as a place of Hugh quality furniture and outstanding customer service! Thank you once again Ben and Kayla!! Show details

The service was commendable. We were after a particular style of sofa and Ben made sure we could pick it up at a showroom closest to our location. He even met with us on his day off to help load our trailer. We loved the couch so much that after getting it home we decided to purchase another with no hassles. Excellent staff with excellent service. Show details

I found the total experience fantastic, delivery on time and the installers were great, friendly and very professional. Would highly recomend Adriatic Furniture Nunawafing. Show details

I visited Nunawading and explored all the furniture stores, but Adriatic’s quality stood out the most. I ended up returning there to purchase two lounge suites and four bar stools. Liz was fantastic to deal with—she provided a thorough explanation of everything and guided me through the detailed purchase process. Once I receive my items, I’ll… Read more

update my review with details on delivery, turnaround time, quality of delivered items and after-sales service.

Very kind salesperson. She really wanted to help and offered good advice which was appreciated. Only less stars because when we went upstairs no-one came up to help and we had to wait for someone although there were around 4 salespeople downstairs chatting. Show details

Superb customer service – The moment my husband went inside the store he knew that this is the place where he will get most of the furniture in our future house. They have a wide variety of good quality furnitures and the designs/styles are great. Romini and Dusan were very friendly, accommodating and gave us good suggestion as to what furnitures will fit perfectly and… Read more

look great in our house. They were very flexible with our few requests and payment terms as well. They gave us a really good deal. Their customer service is exceptional! Romini is a gem, I felt like I'm talking to a long time friend when we were discussing everything. She made sure that we are satisfied and happy with our purchase. We can't wait for the furnitures to be delivered when our house is ready.

Excellent Customer Service – Very happy with the purchase of our leather 2.5 seater recliner sofa. Many thanks to Guyselain who was very helpful explaining the features of the recliner sofa and advice on the Leather Care Program. Delivery and installation service was excellent. Many thanks for the great service. Show details

Furnitubuying was fun with Adriatic – Very knowledgeable and friendly staff. Liz was very professional and extremely helpful. Answered all our questions and discussed options to make our purchase was seamless.