AGL Mobile Medium Plan

I just got off the phone with AGL customer services. I have to say a very unpleasant experience. For background. I am a AGL customer for Electricity and mobile services. I have just purchased a phone which requires an eSIM. I tried the website but it was funnelling me into a new plan. For the record I am happy with my current AGL mobile plan.… Read more

So I called AGL customer services to see if they could help. The guy who answered (Navinder - if that is his name) was incredibly rude and obnoxious and quite unhelpful. I’m so disappointed with AGL for this. People ring customer services for help, not to be spoken to in a condescending tone and then be generally unhelpful. Because of this guy I will be looking to leave AGL once I find another provider. AGL - if you read this, please do better. It’s not hard. You are losing a customer today because of this.

As per my experience, a service provider that demonstrates the thorough utilisation of inexhaustible cheap labour supply, that can waste your time for an hour or the simplest of queries to comprehend. Strap in for the adventure (if you think the savings are worth it!)

Had been a loyal customer since last couple years. But customer complaints handling is disaster. Because of their fault I had not data internet for a week and not even sorry about that. They didn't fix the issue after 3 calls hours of talk and then were trying to calculate amount for those couple days. Wow shocked to see how they don't realize how it affects someone not having internet for a week.

The AGL mobile app is not parent friendly. You can’t turn off or on the data without it getting stuck meaning a long wait on phone. This day and age they should be all over it but sadly not. If your buying for your kid there are no parent application on the app Show details

AGL MOBILE CS is terrible!! – Their online customer is the worst, take forever to review the query. And they not like Optus 24/7 can reach out, yet they don’t reply message. Do not recommend to use AGL mobile. Show details

Avoid - No post sales support – I’ve been trying to upgrade my phone plan for four days with no success. Calls to customer service go unanswered unless they’re about sales, and the staff I’ve managed to speak with can’t resolve the issue. I even received a text saying my plan was upgraded, but it hasn’t been, leaving someone relying on the phone stranded without access. This… Read more

experience has been frustrating. They should reconsider offering phone plans if they can’t provide the necessary support to customers. I wouldn’t recommend their phone services to others to avoid similar issues.

AGL mobile dodgy business – Do not purchase from here! Upgraded to new mobile and needed to transfer my e sim over to new mobile... only to be told they have discontinued e sims and wanted me to wait for standard postage for a physical sim and charge me $10 as well ! Absolute rort - i just changed carriers do not associate with AGL

Crap Customer Service – As this is not their core business, customer service is crap. If you have an issue, it is impossible to get hold of them. Pulling out. Show details

Zero Customer Service – I have now not had a phone for over 72 hours still counting DAY 5 no phone no service Been on to what they call Custom Service team live chat told several times from these idots to call guess what don't have a phone to call on. Great Advise! They can not be bothered 8 hours trying to get conected today still nothing they just come up with a… Read more

different reason every so often will recieve my QR Code between 2- 4 hours now being told thats between 2 and 24 hours big difference.

This is the latest message what a joke: I'm sorry for the delay in resolution, I know this would be troubling for you. However, I would need to highlight this issue to our Specialist team and our Specialist team would be available on Monday. Hence, request you to please connect with us back on Monday [Operational hours 08:00am-06:00pm, Mon-Sun]

The activation team doesn’t even know how to activate a sim – Imagine calling to activate your sim only to be told you don’t need to activate it just put it in your phone and it will magically activate because that is what person in the call centre did when they got a new sim. I ended finding a way to activate it myself, literal joke of customer service. Show details

STAY AWAY FROM THIS BECAUSE NOT TRUSTWORTH , CONNECTION IS POOR – I would recommend anyone to stay away from this connection , If the people migrated please stay away because they never sent any warning text on international call quota is finished or we don't have any tracking for this , They just make poor Indian call center to answer for this [Content Removed] connection and software development . poor call… Read more

center boys even say many complaints coming we cant do anything .. The onshore employees are nothing just useless bunch starting from [Name Removed], He mentioned that i will call you back about the the warning and never returned call just send a no reply message saying you have to track the calls on international calls and end me billing $154 for a month answering to me like that [Content Removed]. WHY ON SHORE AUSSIE OFFICE DOEST NOT even care to return the call and answer on the warning or tracking escaping by just sending no reply TEXT . They deliberately just avoid calling because they don't have any answer . Another girl on onshore is giving [Name Removed] good behavioral certificate other than solving the issue ( why not tracking or why not any text send to us warning on that international calling quota is finished ) . When you working in company be responsible to what you say that .. Even one of the other guys answered have agreed there is mistake in that .

Please any one this is not a good company to deal in mobile connection, STAY AWAY , I will circulate this in my community page as well in my friend circle

Very poorly managed Costumer services – I am extremely disappointed with AGL Telecom's customer service. I have been trying to get my eSIM QR code, but every time I contact them, I am told to wait 24 hours for an email. After waiting over 24 hours and still not receiving it, I reached out again, only to be told that a new ticket would be raised and I should wait another 24 hours. This is beyond frustrating and feels like a joke. Such poor service is unacceptable. Show details

Easy to change and yse – Quick delivery of SIM card and quick changeover from existing provider so worked well and more economical. Show details ·  1

Better than expected – Extremely easy to swap from my other provider. Great value for money. Have experienced no problems. Show details ·  1

Good value – Good value. No problems. Would like to have the option to speak to someone in Australia directly if I need help. Show details ·  1

Don't do it! – Initially we bundled energy, NBN and mobile but AGL have no idea how to do esims and have taken weeks where they turned off my mobile service entirely without a resolution as there backend system cannot activate an esim. Attempting to port to a different carrier but they make that extremal default and still trying to resolve. Don't use them for mobile! Show details

Terrible - avoid – Moved over to AGL with three mobiles as we use them for electricity and they had a good package deal on mobiles for the first 6 months. It's been a nightmare from day 1. Data doesn't always work, they allow it to go over so you get charged $10 per 1gb and won't put a halt on that feature (of course), first bill never arrived so got charged a… Read more

late fee .....

Customer service is a joke - wait time online is hours before you speak to anyone and today the guy 'helping' me on the chat denied he'd said something then told me to 'read again what he wrote' in a rude tone. When I copied and pasted what he'd written and he realised he was wrong I was told to 'just call if I had something 'more involved'. It wasn't hard what I was asking.

I enquired if the amount of my bill was going to be $x and was told 'thereabouts'. I said thereabouts doesn't help with my budgeting.

There is more but I can't be bothered listing it all. Needless to say we will be moving on.

Can’t set up voicemail function – It’s a pain in the back trying to set up voicemail. I called the support line 3 times in the past 2 weeks, each time was told they have solve my query and I would receive a comfirmation sms in an hour. Until now I still haven’t received any confirmation. I send a message to chat support in the app and yet no response. Show details

Attractive deal – Very attractive deal. Much fairer than Telstra which is appreciated Show reply

AGL MOBILE ABSOLUTE WORST...!! - SHUT IT DOWN TO SAVE YOUR ENERGY BUSINESS – After 3 months waiting for a plan change, I have spent 2 hours a day for 6 days on the phone and 4 hours on the chat to get a tech issue with caller id sorted out. I have been without the full use of a number that we have used for over 20 years. AGL SHOULD BE INVOICED FOR CUSTOMERS' TIME AND BE ON A RATING SYSTEM SIMILAR TO THAT OF PERSONAL CREDIT SCORE Show details

Can’t even get on the plan – I spent an hour in the chat function trying to subscribe to a plan. I have spoken to two different operators (because the chat allegedly timed out) and been asked to provide the same information multiple times. After an hour I abandoned the process. If that is the support that is provided to new customers I’ll take my business elsewhere.

So much more affordable than past TELCO – I like the $15 for the first 6 mths - I was paying $59 mthly for 40gb with Telstra. Show details ·  1

Great service with good coverage – We swopped from Telstra to this plan, saving a lot of money. We have a holiday home in a remote area but have had no problem with internet or calls, well worth the change! Show reply

Good reception terrible service – The mobile service works good, and coverage is good. However, for the past month have been unable to check my data usage on their app or website. This makes it impossible to not go over my data allowance. Last month i went over and have no way of monitoring it. I have contacted them about 6 times for this and they say someone will fix it and let me know but no one does. Show details

great service at a great price – we have 3 mobiles, and the service is great and have no issues, also a great price for what you get. Show reply

Best Phone Service You Can Get – AGL Mobile is without a doubt the best mobile service you could sign up for. Not only is the network extremely reliable, the coverage and download speed is extremely fast. Moreover, it is by far the BEST priced plan you can sign up for. With the medium plan I have I get 30GB of data with unlimited talk/text and $50 international credit per month.… Read more ·  1

If this is combined with their amazing AGL Internet offer/AGL Electricity/AGL Gas you pay only $30 a month or $35 if you’re not an AGL customer! Not to mention the first THREE months are free meaning in total for the entire year my phone bill is 9 months x $30 = $270 for the entire year. That level plan with a regular provider would easily cost $40 - $50. Great customer service too, VERY highly recommended!

A Better Alternative Network! – Yes, my Network coverage is completely Reliable and Not a single time did I experienced Signal Dropouts! And data download speeds are sufficiently fast! Show reply

Do not touch!!! – AGL had been my reliable energy supplier for more than a decade and priced better than most of their competitors. So when they contacted me with an offer of internet, mobile phone and home phone I accepted. Five months latter I still have no mobile phone and no home phone. Every type of contact AGL wants me to make requires a mobile phone for text… Read more

confirmation. ALL AGL REPLIES COMPLAIN I DON'T ANSWER MY PHONE. I'm not sure how stupid people have to be to insist on using the phone connection I'm complaining about but it seems to be catchy. The TIO wants me to answer calls on the same non-working phone that I contacted them about. I found a contact for the AGL Managing Directors. He apologised and said he'd fix it asap. That was 2 or 3 months ago!! I'd transfer to another supplier but, you guessed it, they send a confirmation text to the phone!!! AVOID AGL INTERNET AND PHONE LIKE THE PLAUGE.