AGL Internet NBN 100/20 (Home Fast)

I have been with AGL electricity and internet for years now and have always been happy with the service except for the last couple of months. We moved house and AGL was reconnected for electricity, gas and internet. Which means they have the correct address details on file. There was an issue with the Wi-Fi signal and when I called, I was advised… Read more

to buy a second modem as an extender, which I found out later was the wrong advice and on top of this they sent the modem to our old address even after confirming our current address twice over the phone. Well, then I called again about this, and they sent a second modem to our new address. After all this back and forth I had to go buy an extender anyway. Surprise surprise! I get a bill from AGL to pay for both modems and they are refusing to take the first modem which was sent to the wrong address off the bill without it being returned to them. I no-longer had access to this property, since moving out. I had to call three-four times to have the bill issue resolved, even though the calls are recorded I had to explain the whole issue from the beginning each time. Finally, I was put through to the escalation team and was asked to provide a statutory declaration, which I did on the same day but had to follow up again as there was no response for a week. The whole issue went on for about a good one and half months and was resolved because I kept calling and refusing to pay or take blame for their error. I'm just disappointed in the service provided and time wasting. I understand that AGL is one of the cheaper service providers but “you get what you pay for” shouldn’t be the service model.

The internet connection keeps dropping. Also when asked for help on Chat- they made me wait then suddenly said that all their users have logged off. Im still on hold on the phone with them also with noanswer whatsoever. Very unprofessional.

It has taken me over an hour to try and cancel my plan. I moved to a faster cheaper plan and just want to peacefully cancel my plan, but they keep asking questions and taking 25mins to respond with another question each time. Don't connect to AGL if you like to switch providers when a good offer comes up Show details

Very happy – This is the best internet service we have ever had. No interruption or drop outs and fantastic for gaming. Simple to switch over and easy billing. Show details ·  1

Fantastic service, helpful assistance, great reliability and speeds, half the price of big names – I switched from Telstra basic to a much faster and cheaper offer from AGL as their energy customer. I was very weary after reading all the whining on the internet about their service and reliability. And I went with Telstra to begin with, because I wanted reliability and good customer service. To my surprise the whining appears to be just that -… Read more ·  1

whining. The changeover was seamless and fast, help that I recevied before switching was extensive, open, and local (unlike, now I see, Telstra). The connection is as reliable and never dropped, just like Telstra was, but the speeds are faster and the price is lower (almost half for double the speed).

The great service and reliability is even more surprising because I basically live in the bush. So yea, totally recommend. And another reminder for me not to outsource my decision making to the internet.

Adding this positive review to the AGL internet, to dilute that big blob of negativity that is surrounding it for some reason. I guess people just regurgitate what they hear without having much experience or perspective (the quickest people to tell you their opinion are the ones who don't know what they are talking about). AGL seems to have gathered some negative feel about it, so people put it down for the sake of putting it down. Just because it's cool and that's what everyone else is doing.

OK after 1 month – Compared to many reviewers my experience has been pretty good. - Migration wasn't quite seamless, cutting to the chase my BYO router need a reset not just a reboot to come up. Not a big deal. - Working this out the Tech Support call was answered in a few minutes (very good) but as others have commented call quality was average which made the… Read more ·  1

accent more difficult to understand. - Speed not as high as expected dropping into low 90's download quite often even at low traffic periods. - Most noticeable issue is that I'm getting more failed DNS resolutions than I had with IInet. Try a 2nd time and it works so will be monitoring this.

Overall faster service at a lower price.

Signed up with this company (2024) because of the fantastic Aussie lady, who genuinely went out of her way to assist me in getting the best plan for my usage. Connection was okay, but I am old school and only need the basics. The service delivery, however, is equivalent to yer mates at Telstra. There is one particular “group” who, if they can not… Read more

fix it, failing short of blaming you, turn around and blame the equipment !! And we all know that old adage, ‘A bad workman will always blame his tools’. Only these people go two further. They yell at you. Become argumentative even, to the point of being downright belligerent. I stopped counting how many times I have hung up on them, out of sheer frustration. Evidently, AGL ‘don’t give a Rhett Butler’ - even when I began to lodge a polite complaint, there was no follow up. So I’ve had enough and am taking my business elsewhere. AGL suck… the proverbial!

I challenge AGL’s very name. To me, they are no longer “Australian Gas Light”. Their rating/remarks from fellow reviewers make them more suited to…

‘UN-Australian GasLIGHTERS’ !!!

I used to have their home 100/20 plan for several months, and it has been a nightmare. Lots of drop outs, and it only runs at 70mbps. Not worth the 89 dollars a month. Web pages take longer to load and so do their downloads, very much in the dark ages. Their online payment system is hopeless, and they haven't done anything to fix it. I recently had it disconnected because my mobile hotspot runs much quicker and cheaper than this. Show details

AGL Internet NBN 100/20 (Home DROPOUTS ) Customer service is terrible nearly as bad as the internet service I've received , paying for 100/20 at best 70/11 no service regularly Show details

I recently signed up for a brand-new broadband account as a first-time customer, two weeks ahead of my scheduled move. I expected some delays with hardware shipping, so I asked for my modem to be sent to my old address, since I wouldn’t be at the new home until moving day. I gave all the details to the operator, who assured me it would be… Read more

express-shipped to my current (old) residence.

Unfortunately, the modem was instead sent to the new address. It ended up sitting at the local post office for nearly a week and a half before I could collect it.

When I finally moved in and picked up the modem, I discovered the new property didn’t have an NBN socket installed. After calling support, I was told that a ticket had only just been raised with NBN on the day my service was meant to start — with no clear timeframe for when a technician would come.

This was frustrating because AGL already knew my move-in and start date at the time I signed up. Why wasn’t the NBN request lodged immediately back then, instead of leaving me without a working service when I needed it most? This feels like very poor planning.

To put it into perspective: imagine booking a car service weeks in advance, only to arrive on the day and be told the mechanic has just ordered the oil for your car, and no one knows when it will arrive. You’d be left waiting indefinitely. That’s essentially the experience I had as a new customer.

AGL, please take this feedback seriously — first impressions matter, and the onboarding process needs significant improvement.

Worst customer service ever They hired the worst staff ever Took me 5 phone calls to clarify a mistake they did where they charged me extra payment and they accused me of being a liar. Those happened twice within 7 months of moving to this company. They need more trained people who understand their job and know how to talk to people and solve the issue instead of increasing it. Not professional and no respect. Avoid this service .

Hands down the worst experience i have ever had. Having our electricity with AGL, we were lured in with discounted internet rates. So we left telstra and joined AGL internet. From day 1 the internet never worked. (Despite having telstra internet working for 4 years prior ) We were told to reset things, unplug things, change settings, and we spent… Read more

several nights a week for about 2 months chatting to their tech support, who each night went through the exact same routine. We were then told it was our router and to buy one of theirs, so we did and it still wasnt working, so after being promised over and over it would be escalated and it would be fixed i had enough and cancelled it and joined superloop. I connected our old router back up, and as soon as i got the email from superloop saying it was connected it all worked. Now i am arguing with AGL to get credited for a service we didnt use, and to return a router we didnt need, on top of being out of pocket a few hundred dollars on our mobile phone plans for all the hotspot data we had to use in that time frame. WOULD NOT RECOMMEND USING AGL INTERNET AT ALL. STAY AWAY.

The actual internet service is reliable and fast, however the customer service whether it be through chat or phone is absolutely terrible. They don't listen or thoroughly or understand what you are asking, they use confusing language that doesn't make it clear what they are saying, you are transferred multiple times and having to repeat your… Read more

enquiry, or they tell you they have to call you back in 2 minutes and never do. It is very disappointing as it would be really good other than that crucial customer service element.

Rip off and miss leading – My payment increased from $59 to $89 per month. When I asked why I was to because of the honeymoon period expired. When I signed up I was clearly told it would main $59 per month as long as I stayed with the electricity component. They were not helpful. They were not empathetic. They did not make an effort to rectify the issue or keep me as a… Read more

company. They were very rude to deal with. I was told to shop around and if I find somewhere better to change. I told them if I do that I will change my electricity also. So I did. SUPERLOOP now have my business along with Alinta Energy. Do not use AGL.

Don’t use agl internet – Absolute nightmare,moved into new home and they couldn’t get it working.No technical support wanted me to pay for a technician.No refund whatsoever.Do not use them costs me a fortune for nothing .Finally got it cancelled with their attitude all the way.

No, unfortunately no – Nope. Thought it could be good, and perhaps convenient to bundle with power, but zero benefit. Gave AGL Internet over 6 months to prove good, (surely all these negative reviews can’t be true - they are), but unfortunately too many dropouts and poor connections, and speed also varies down to less than half the speed I pay for, (so 100 down to… Read more

<50mbps) depending on time of day, or perhaps when AGL think I may not need it at 100mbps. Service was in Sydney metro.

And they could not even remove previously disconnected residential address listings from within the app - if they can’t even do that, what else can’t they do.

AGL customer care factor is 0. They could not give a rip about anything that affects you or your situation where you need reliable internet. Time to move on, already ported elsewhere.

Poor service and terrible experience – Terrible experience with AGL internet. Been nothing but frustrations, when i complain to them, i get told its NBN problem and not theirs and to take it up with NBN. I pay AGL for my service not NBN to be told to contact NBN. I get so many days of internet interuption and everytime they tell me the line is working fine, if it worked fine, i wouldnt have called them. I will be moving my provider, internet is out again today. Show details

Absolutely useless provider – Definitely by far the most useless internet provider there is. Drops in and out,won’t connect,can’t get wifi in the bedrooms only in the main lounge room and that’s if there isn’t anyone else on the network. Highly wouldn’t recommend going with these guys.would leave a zero star review if I could as they are useless.

They won't sign you up or connect you! Stay clear – I signed up with AGL internet on the 18th Dec 24 and requested for a 23rd Dec 24 service connection. Come Christmas Eve (24th), it's still not connected. I followed up and called their "customer service" who mentioned there were no record of this request, and yet they continued to ask me for my account details which I didn't even receive. They… Read more

then supposedly put another request for my service to be connected and set my account up, noting that I'll be connected within 48 hours, despite Christmas falling on the next day.

On Boxing day (26th), I've still received nothing and wasn't connected. Contacted AGL again, same deal, nothing on record. They've clearly got some processing issues and I'm glad I ended up opting for another, more competent ISP.

Astoundingly terrible – Holy ‘proverbial’. I have never interacted with such an incompetent organisation. The people on the phones and chat were friendly and helpful. But AGL Internet - wow impressively terrible. I will never have any dealings with AGL again. 6 weeks and must have been 10 phone calls and online chats and they couldn’t connect me to NBN. And once I had… Read more

had enough and switched providers more than 4 attempts to cancel everything with AGL. Overall an amazing impressively terrible experience.

Cheap prices for horrible service – Horrendous service with their internet call centre! Staff are incompetent and have ruined my Christmas by stuffing up my NBN. They are so hopeless that I asked to lodge a formal complaint, 2 days later it was never lodged and Australian team told me they cannot lodge one now as there is apparently no resolution. AVOID AT ALL COSTS. Will be making… Read more

my own complaint with ombudsman since they don't want to lodge an internal one about their own services. I guess you get what you pay for.

Update: after 4 phone calls and speaking with 4 different consultants telling me there is nothing they can do on their end, finally on my FIFTH call, the 5th person I spoke to actually listened to what i had been asking all along by contacting NBN and requesting to connect internet to the original box. My family didn't have wifi over the holidays because of these untrained staff are lazy and refuse to assist and listen to my simple requests. It cost me time, money and stress dealing with these people. Run as far as you can!!

Don’t even think about it – I have AGL electricity and gas, I got an offer from AGL NBN for an attractive bundle price. So I want to switch to AGL from dodo, just to switch the connection from dodo to AGL they took one week for the NBN technician appointment and because of bad weather appointment cancelled. Again asked me to wait for another week. I don’t understand why… Read more

they need this long to switch the connection while other providers can do within 24 hrs. Actually switching the connection no need an NBN technician appointment. Very worst customer service.

No speed and incompetent customer service – I have 100 Mbps plan but all the time I keep getting speed in-between 40 or 50. Called customer care many times but they keep asking me to do same thing again and again.Not any more.very blunt and inefficient customer service.they don't have any clue what they are doing.feelinf like I am being cheated as paying for 100 Mbps plan and getting less speed all the time. Time to say goodbye