AGL Internet NBN 25/5 (Home Basic)

Great service – Great service for more than 4 years - could not be happier.I went to more internet(only lasted 2 weeks) recently and they are terrible - came back to agl and its wonderful. Show reply

It’s simply perfect for my needs and I’m happy I got it – I changed to AGL because of dissatisfaction with another provider and I am very happy I did, competitively priced, good service, easy to install, very reliable connection. Show details ·  1

Works fine – I rang and got help straight away ,two days later I had internet , even though it needed a little fix up on the wall box I didn’t get billed for it . Very happy Show details ·  1

shocking connection. drop outs every hr or so when working from home. have to insist on getting them to run any tests. my modem died and it took them weeks to get a technician out. 100% DO NOT RECOMMEND Show details

The internet speed was consistently slow, as others have mentioned, and the customer service only added to the confusion. I’d recommend looking elsewhere. Be cautious — they invoiced me for a period when I wasn’t even using their service, having already switched to another provider. They referred to it as a “courtesy period” after disconnection,… Read more

yet still charged me without any prior notice or explanation.

What’s worse, the bill was never sent to me for acknowledgment — I only found out after checking my account manually.

Very disappointed with the lack of transparency and accuracy in their billing process.

Rubbish service. Frequent outages trouble getting emails and off shore call centre who appear to be clueless. I will be changing to another service as soon as I can conveniently do so.

I’ve just moved away from agl telecommunications They are meant to be providing 25/10 and I am constantly getting 1-5 Mbps speeds instead of 25. They have tried already charging me two months of bills and when I try contact them via email I get no reply and their call centre is overseas! Now signed up to Origin- have moved all my electricity and… Read more

gas too as agl removed my low income healthcare card from account I gave them that was valid as I am a student to try and charge me more Disgusting service Their post sale service and support is not existent Stay away from all things AGL imho You’ve been warned!

My elderly parents in law switched over their power and phone from Origin and Telstra to a bundled AGL power and internet/phone service. Only once they had switched over and I connected the modem (internet worked) up for them did we find the landline was not working. They phoned AGL and were told it would be over 10 days before their phone would… Read more

work! I called to complain and try and resolve it and AGL told me that it was Telstra that was holding it up. I called Telstra who emphatically told me that all AGL had to do was call their porting section and it would be done. Another call to AGL and after informing them what Telstra said I was told would be done and I would be called next business day to confirm. Guess what, no call back, and when I called them, I was basically told bad luck wait until the previously advised connection date. NOT GOOD ENOUGH AGL!! SELLING A PRODUCT TO ELDERLY PEOPLE WITH HEALTH ISSUES AND NOT ADVISING THEM THAT THEY WOULD HAVE NO ACCESS TO A LANDLINE FOR ALMOST TWO WEEKS. DISGUSTING MISCONDUCT!!! AVOID AGL.

AGL Internet: A Masterclass in Incompetence – If there were an award for the most incompetent internet provider, AGL Internet would be a strong contender. Despite never registering or using their service, they have somehow managed to send me bills for an internet connection at an address in an entirely different state. Yes, you read that correctly—AGL Internet believes I, a resident of… Read more

Queensland, am somehow responsible for internet service in New South Wales.

This isn't just an issue of simple billing errors; it's a complete failure of basic data management and customer verification. How does a company, supposedly operating in a highly regulated industry, manage to mess up customer information so badly? The level of negligence here is staggering.

Trying to resolve the issue has been nothing short of a nightmare. AGL Internet’s customer service is either completely clueless or willfully unhelpful. Attempts to contact them result in a frustrating loop of hold music, scripted responses, and empty assurances that "the issue will be investigated." Yet, the bills keep coming.

This raises a serious question: if AGL Internet can’t even get their billing records straight, how can anyone trust them with providing a stable internet connection? If their back-end systems are this broken, one can only imagine the frustration of dealing with their technical support when actual service issues arise.

AGL Internet's incompetence isn’t just an inconvenience—it’s a potential risk. If they’re this reckless with customer data, what’s stopping them from mishandling payment details or exposing private information? In an era where data security is paramount, this is a red flag that shouldn’t be ignored.

Verdict: Avoid at All Costs AGL Internet has proven itself to be not just unreliable but downright irresponsible. Whether it's their inability to verify customer identities, their blatant mismanagement of billing information, or their complete lack of accountability, this is a company that should be nowhere near your internet connection. Save yourself the headache—choose a provider that at least understands where its customers live.

AGL Internet nightmare – Just keep away they charge every month differently $75 then $85 recently $93, and if you don't pay on time another $10 on top of the bill. How they charge? no idea, I tried to call but to get through it is nightmare. My mistake i did not read the reviews before I joined otherwise I will not join this Joke AGL internet even for free. So I joined to different provider of course after reading reviews

getting connected is a beaurocratic nightmare – Oh wow. I received confirmation of my new AGL internet plan weeks ago, and got my router/gateway/modem in the post impressively fast. It was all downhill from there. Weeks later I'm still not connected. Turns out AGL had not activated the plan nor begun doing any provisioning with NBN. They had submitted the wrong address to NBN and needed a… Read more

document from me to prove that I live in my new home before they can connect me. BUT (1) THEY DIDN'T TELL ME. It took me around 45 minutes to even find out. I have spent more than 2 hours today, 10 days after I moved in, to try to prove that I live in my new home. Until they get this proof they won't even start to set up my connection. Tragically funny, one way to prove that I live there is an electricity bill. I have an electricity plan at the new address with AGL but they won't accept that. They need a bill. But no bills have been issued yet since I just moved in, so that won't work. Their customer service team is almost comically slow: to get through security questions and get to the heart of the problem has taken me at least 30 minutes every time. Today I finally got lucky and after 45 minutes with the service person we found a document they would accept as proof that I live in my new home. Phew! Unfortunately this didn't solve my connection problems. AGL say they are now going to start provisioning with NBN and it will take another week until I can access the internet. This is for an existing property with an existing, fully functioning NBN connection. Facepalm. Update: 2 days later I missed a call from an unknown number then got a text asking me to call AGL. Excited that it might be confirmation of my connection to NBN I called back. The first call I went through 15 mins of security checks then was put on hold (no music) for 5 minutes then hung up on, the second call I was transferred to another team, went through 5 minutes of security checks, was put on hold then hung up on. The third call I got to speak to a person. He said they cancelled my order because I didn't answer the phone. So there is now NO ORDER. Unbelievable! And it took me 49 minutes, multiple call backs and so much call waiting time to find this out. Update: Another day later and the guy who said he'd set up a new order for me yesterday (from scratch) actually must have succeeded. Not sure why he needed to run a 15 minute credit check when the previous order didn't need one, but woo hoo I got confirmation today that my internet was live. and when I checked it actually was. Phew.

Absolute Worst – “I am extremely disappointed with the billing practices of AGL nbn , without text, No email , No call )informing I was charged different prices for different months. When I called to understand this, I was diverted to another topic…and they said we can help you with dodo for better price, I didn't expect like this from AGL.. anyway thank you so much It was sad to leave Agl after so many years.

Due your Due Diligence – Having been a long standing Telstra/Bigpond customer for many years, and after long deliberation, thought I'd give AGL Internet (Southern Phone) a try, and see if I could save a few $'s. Technical support staff were very difficult to understand, accent wise, some gave incorrect information to my questions, which I unfortunately believed, many… Read more

promises were made but not followed through, speeds were terrible, hardly ever reaching half of what was touted, internet always too slow to load pages, had to use my own mobile to gain access, WiFi continuously couldn't cope with an extra mobile on WiFi, always dropping out or timing out. Waited for over a week for my modem to arrive, also wanted a home phone which was a huge mistake, without a home phone for more than 10 days, despite numerous calls, in the end I gave up, and went back to Telstra, all sorted within a few minutes. Speeds were tested using speedtest.com, despite using AGL's suggested speed test, which always gave enormously higher figures. Should have done my due diligence and believed all the poor reviews, but in the hope of them over exaggerating, I mistakenly tried AGL. Never again! Telstra might be a little more expensive but consistently reliable, excellent understandable Support staff and a far better product.

Worst of worst internet customer service – - poor c/s called 10times and they seems like only read script not supporting my issue at all. - dealing with 3weeks with them decide to change other company and fixed in 20mins It wasn’t big issue if AGL has right tech team who knows what they are doing waste of money and time. Learned life here never go with agl internet.

Cheap if you have AGL energy but unreliable and long outages – Day 3 of no internet with AGL. Their outage page says there is an outage in SA that was posted 5 days ago but it still hasn't been updated. Just mind boggling that they can't provide any updates. Every night I go onto tech support chat and waste an hour troubleshooting before being told they have an outage and they are working on it. Absolutely… Read more

useless.

Even when it was working, the internet was slow, with some strange routing going on and the occasional webpage that was unreachable. At one point even the AGL live chat would not load - on their own internet! Had to use my mobile data to access.

Horrendous! Bad. Bad – The tech support, don't help, the connection was slowed, paid my bill, then it was slowed more and when complained they just tried to upsell me. saying it was the basic. I am one person, I only need basic. I have only ever had a basic plan and have never had issues until AGL. please save yourself a living nightmare. don't use them. links don't… Read more

work, they cut it off, certain sites don't load (anything with security). I currently can't use streaming netflix and disney though i can watch youtube but i pay for the service/s.

Pathetic internet provider – Worst Internet Provider - had an issue the other day and called their pathetic overseas-based tech support , only to waste an hour an be told that the issue was with the modem they supplied originally (out of warranty, no replacement) then, conevniently got hit by an unplanned outage for 3 days. when service resumed connetion was patchy. called… Read more

tech support again only to have thm blamee my brand new modem. They will do anything to keep your money and rip you off with disgustig service, taking no rsponsibility. happliy changing to a diffent provider

Poor customer service, DO NOT BUY – Can't even get this service set up. Got a notification saying that I needed to contact them re: setup of my Wifi connection and upon calling I have not been able to get through to speak to anyone. Have been waiting on the phone for 30+ minutes two days in a row. At the point where I'd rather just cancel so as to not have to listen to their stupid… Read more

hold track for another minute. Such poor customer service, they really need to hire more support staff. Have never spent this long waiting for technical support for any other provider. We've now been without internet connection at home for over a week while we try to get this sorted. DO NOT BUY. Such a waste of time.

Worst internet not existent – Avoid avoid avoid! I had horrible nbn that wouldn't work, they said there was nothing they could do took 2 weeks of going in circles to get an mbn technician who ' fixed it and still didn't work for days and they blame a state wide outage which wasn't recorded on nbn site.. absolute scam worst internet I got it because my electricity is with agl but it does not work. I'll be cancelling, contacting the ombudsman they won't get a penny out of me Show details

Tech support hung up on me – I had terrible experience with AGL. The first time I asked for technical assistance, the tech support (based in India, not Australia) hung up on me! What a rude way to treat your customers! I never got a stable connection too. Everytime I asked about the issue, they keep blaming NBN outage. How can that be so when my neighbor (whose with another… Read more

provider) has internet! So I knew they were lying to my face.

If you read this, please don't touch AGL internet.

Go elsewhere for internet – Pretty much like everyone else's review, AGL internet is a joke. When I first got hooked up my first week I had no internet. Since then I might as well have no internet because it rarely works. I have been with them for 2 years only because I'm too lazy to change but I've hit breaking point. Tonight I'm changing providers. Show details

Poor internet and poor service – Internet out for more than 2 hours, no indication of outage on official website or my account. Called them waited for an hour and the answer I got wait an hour and try again. I asked them why you guys don’t inform if there is outage or network issue, answer I got thank you for your feedback have a nice and be safe, than hung up. This is second time I had poor experience with agl nbn definitely moving away from them Show details

they cancelled my account before I could even be connected, hilarious level of ineptitude – Tldr; not worth your time or money. It’d be easier to use your phone’s personal hotspot Took near 2months for AGL to arrange nbn connection set up after 2 rescheduled appointments. While arranging recheduling via phone, they managed to cancel my account (account which existed, but not yet in use due to rescheduling of nbn set up). Other providers with comparable pricing plans and less of a headache would be better to work with. Show details

Corporate arrogance at its finest – Outcome that was very different to guarantees received over the telephone. My complaint over a $4.90 account dismissed by sms. After ten years I will take my power account elsewhere