AGL Internet NBN 50/20 (Home Standard)

So unbelievably slow. I switched to Aussie Broadband and the speed increased 5x immediately, same hardware, same speed package. I can’t believe it took me so long to change. My god if you read this do not get agl internet… it’ll ruin your life Show details

It is a rubbish service. Low speed. When you try the monthly payments it gives error and you forget paying for a few days and they fine you for delayed payment. Absolute rubish. Show details

We have been with AGL since July 2025 and have had nothing but issues. I work from home fairly often and have installed a dual band mesh system to help with coverage in our house. This basically did nothing, as the modem/router we were provided is effectively an unsupported product and the first mesh router had to be linked by cable anyway. At… Read more

best I would get 3 bars, but it never lasted more than a couple of minutes before dropping out again. I have since shifted to Telstra and have had full bar WIFI non stop. Should have moved earlier.

Great value! – The home standard internet package from AGL is great value for what I pay. I never have any connection or buffering issues and can’t believe I paid more than double for the same product to another provider! Show details ·  1

AGL Internet – Started off well, the had drop outs and reduced download speeds, nowhere near 50mbps. NBN said they had fixed a problem in the street, but never came to my house to check that the fix worked! Download speeds intermittently are reduced to 20mbps or below. Show details ·  1

Great customer service and fast connection – I have been with AGL for a few years now and have always been happy with their customer service so did not hesitate to take advantage of the great offer for NBN which is saving me money. After calling them and having all my questions answered my service was transferred within 3 hours. Used my own modem and did not even have to make any changes… Read more ·  1

with it.

Initially download speed was a bit slower than before but after power cycling modem and NBN box (had to do this from time to time with previous ISP) my speed was as good if not better than previous ISP. I would expect this to be a necessary step to reset connection after changing ISP to refresh the service. I’m on HFC.

While it’s early days I can’t say I have had any problems and the transition was easy and handled promptly. No complaints and more than happy. Not being locked in on a contract and is a big plus too as is AGL NBN being carbon neutral which was an important factor for me also.

This is by far the worst provider I have ever experienced in Australia and globally. They have had so many dropouts over the last 4 years I have been their customer and probably the sneakiest telco I've been with. Lets start with the issues: Overcharging for ongoing rates. I have been paying 78 for an nbn 50/20 plan which is way above market… Read more

price for any provider. they also made sure to charge me $10 compounded late fees when they do not accept my cards. I tried contacting them and they didnt bother to call me back saying their customer service team does "inbound queries" only. I threatened to take them to the ombudsman and then they were responsive.

Overall I have never been with a provider who charged late fees for 14 months without calling the customer even once. I did contact them 2 times regarding my bills. Beware!!! I would not have known until I checked my yearly bills.

about the service, dont even bother. Crappy modems and crappy signal throughout the year. Horibble during peak times.

Don't even bother with AGL. they should be banned

Worst provider we have ever had – Was barely functional since transferring over to them. Had the odd good day but there were a lot more where we had no internet at all. And a complete lack of customer support. Show details

Set up Internet service for connection 11th June. Modem arrived 12th June. Set it up .. nothing .. called agl & was told an onsite Tech needs to connect it and i would have service within 24 hours. UMM Tell me why there is NO information to say i need to call once my modem arrived Anyhow, It is now the 14 June .. still nothing. I called agl… Read more

again.. oops the original person i spoke to didnt send the job to be done by the Onsite tech.. so now have to wait until the 17th because there are no techs working over the weekend WTActual F Agl THUMBS DOWN. NOT GOOD ENOUGH Crap service Crap out sourcing the work

I’ve been with AGL for years now, and for some time bundled electricity, gas, internet, and phone. The internet service is absolutely appalling. Constant network outages, unhelpful customer service with appallingly bad opening hours reminiscent of the 1980’s, and to make matters worse, extremely expensive for what you get. So disgusted I’ve… Read more

already canned the internet, and will be doing the same with electricity, gas, and phone to tell them to shove it.

Avoid AGL internet like the plague and pick literally any other modern retailer: Aussie Broadband, Leaptel, Superloop, Spintel.

I really feel for the poor person who has the job of responding to disgruntled customers on here, not their fault their employer is shocking!

I would never recommend AGL (internet). I am not exaggerating when I say we had shortages every few days. In the past, we always had Telstra but we went with Agl when we moved house because it was a slightly cheaper. We have now gone back to Telstra because the small saving was definitely not worth the hassle. Don’t do it.

The worst customer service I have ever experienced. Constant slow speed, drop outs on regular basis. 2 hour wait for tech support prior to giving up. Do yourself a favor and do not sign up with them. Show details

If I could give 0 stars I would. Absolutely terrible customer service. We tried to get AGL’s internet service connected at our rental property but after about a month of no progress and countless phone calls, we gave up. They kept telling us there was an issue with ordering the NBN box to put the blame on someone else for their incompetence. When… Read more

we signed up with a different internet provider (Leaptel) instead, they were able to send us the NBN box express immediately without any issues. We received the NBN box within 3 days and had our internet up and running within 4 days. AGL are time wasters. Don’t bother!

**"Incompetence and Blind Leadership at AGL: A Company in Decline"** – I am deeply disappointed with the service and overall approach of AGL as an internet provider. Instead of prioritizing customer retention, the company appears to focus excessively on costly marketing and advertising campaigns to attract new clients, while neglecting the needs of existing customers. This strategy reflects poor leadership and a lack… Read more

of foresight.

The internet service itself is unreliable, and the customer support team is unprofessional and unresponsive. It is concerning that management and leadership seem disconnected from these issues. There appears to be little coordination, communication, or accountability within the organization, which only exacerbates customer frustration.

I urge AGL’s leadership team, including its board of directors, to reevaluate their priorities. Investing in service quality, customer satisfaction, and employee training should take precedence over aggressive marketing. Without meaningful changes, the company risks further alienating its client base.

To the leadership of AGL: This is not a request for a generic apology or a suggestion to contact your support team. Your team is clearly failing, and your company is becoming an example of poor management and service. If this continues, AGL will be seen as a cautionary tale in the industry, a company that other businesses laugh at rather than respect.

This experience has left me questioning the competence of AGL’s decision-makers. I hope the founders or current leadership will take these concerns seriously and implement improvements promptly.

Worst customer service ever! – Had the most terrible experience with customer service! Booked appointments with me 3 times for technical help (because they couldn’t bring me online on the phone) and they cancelled without any notice! Anytime I called to make sure the appointment is there , the answer was: sorry it’s been cancelled!! The most disrespectful experience I’ve ever… Read more

had! I’m going to cancel my electricity with them as well. Seems like these guys don’t need any business.

Wrong house connection and just bad service and long wait times on the call – I have ordered an internet service at two places as I am with Agl for electricity. I have clearly mentioned the addresses in the chat and on the phone. I thought it's good and I am now with Agl, until I received a bill for the first month form the previous provider. So I had to pay for 2 services. Then once I cancelled the other service, my… Read more

internet is gone. After spending 4 hours on the phone where they asked me to get a qualified electrician to look at the connections. I had to get one on a Saturday as I WFH on Monday. He confirmed that there is no fault and then through my research I found that the connection was given to a wrong house. Facepalm! I call them again - 30 min later I advise the same to multiple people and spend another hour on the phone to finally get them to connect to my home. I called back about Credit and was advised that they can only give me one month credit. Which is still not given to me. Now I receive a bill which is higher than the plan cost!!

Internet has never worked, nothing they can do for me – I chose AGL as my NBN provider back in January, the service has NEVER worked, I haven't had internet for more than two months despite following all their instructions. I contacted them many times but they always say they are unable to help. I asked them to close my account and remove my unpaid bill (I won't pay for a service that's never worked), but even that seems to be extremely complicated. I would not recommend. Show details

Poor. Very poor – Very poor service. The internet was always shutting down for long periods. Had many issues from day 1. Cancelled today and went with another provider. The call centre peopje were rude and I could not clearly understand them. I was wasting my $69 a month on a broken and unreliable service… Show details

Worst Customer Service – We moved to a new property and the previous owner had taken the NBN box. Should be a simple fix as it is AGL's responsibility to order one. The customer service of this company made this a 1 month saga with daily telephone calls where they would promise that they had put through an order only to discover that the next day, they had in fact done… Read more

nothing. They made so many mistakes along the way and then they would just blame it on the last person while making a new one. They told me I would get a refund. Still, no refund. I contacted customer service and they told me that I had internet the whole time so I don't get a refund. Go with literally any other company.

Don't sign up with AGL NBN – The worst NBN. The worst customer service. Stayed with them for more than 3 years and when their internet quality started to drop, they did not show interest on what we have to say, and always made us to do speed test and we were always told the same thing over and over, "everything is good from their side". They made us feel like we are doing… Read more

something wrong for our connection to be so poor. But when we said we will complain to fair trading, they suddenly admitted there's something wrong on their side and they are trying to fix it as soon as possible. Chatted with 1 and spoke to 2 of the CSRs of AGL, very bad customer service. They were like, "just do what we are saying." We would not call and ask for your help if there's nothing wrong with your service. I would not recommend AGL NBN to anyone and will never go back to AGL NBN even if they give it for free. Doesn't deserve even a star. Dear AGL Fix your internet service and hire some actual CSRs.

Unreliable provider – Had some pretty ordinary providers but these providers take the cake!, you drop out and slow down for days or when you reset your connections you get the red light/no connection to ISP, you check the updates pages but they NEVER update anything until it's a week gone past, then you get overseas call centres with accents that you cant understand ,… Read more

hopefully a class action case is taken against this sub par business, how do they deal with the issues? They act like you don't know how to use your modem or router, makes me laugh as I've had more IT experience than their call team combined who have no clue, obviously everyone has issues with ISP's from time to time but AGL suck at communicating anything, will have a new internet AND electricity provider Asap -ps I do not want an AGL damage control bot replying to this statement.. this is information for people looking to make a better choice not for you to act like your business cares

Slow and intermittent no confidence in AGL – FTTP fibre to the home and 50/20 plan but very slow. I had a lot of problems connecting originally took 3 modems and 3 months to sort out and now very slow again. YouTube on TV will not connect on AGL NBN but will connect when TV is connected to Mobile Hotspot!!! My experience appears to be typical after reading other reviews. Think I will be leaving AGL like many others. Show details

So slow in the evening it can’t be used, had to switch to mobile hotspot – I got 50MBPs off peak, but from around 6pm-10pm every day it dropped to less than 5MBPS making it unusable. I had to hotspot off my phone and use data. AGL blamed the NBN, but as soon as I switched to a new provider I instantly got the full speed all through the day Show details

unbelievable – I took AGL Internet as part of a deal. The internet speed was OK. The main problem was with communication. AGL is using a contact team from South-East Asia, India and you never know how you were understood on the other side and often can only guess what you were told. The mentality of the people on the phone is also worth mentioning. They are… Read more

often rude, dismissive, and abrupt. Very unreliable. AGL twice sent us a modem and we did not receive it. Nobody contacted us to check. I am sure, that if we requested it again, the story would repeat itself a hundred times. Nobody cares. AGL blamed Australia Post and vice versa. Eventually, we simply, exhausted and changed the internet provider.