ahm Comprehensive Car Insurance

Ive had AHM car comprehensive for 2 years now. I made claims on hail damage and towing. Both times the situation was sorted extremely quickly and efficiently. The people on the call centre too are nice without faking suck up tone. To the point, assertive and get the job done. Highly recommend AHM if you're like me and always think these companies… Read more ·  1

try to scam you/make your life hard when you actually need to make a claim. Couldn't be happier with the service I''be had 10/10

Easy to understand. I’ve been with AHM for a while now. It’s very price competitive. I haven’t made a claim yet but feel confident that it should not be difficult. Show details ·  1

13+ years as AHM customer (Home, Car, Health) I was happy with AHM .... Until I had to make a claim for my 2008 car, which had a dents and scratches from a minor collision with an object in the parking lot. They wrote off the car (declared it a total loss due to repair costs) and canceled my policy. I received an email saying my policy had… Read more

been canceled, even though I had sent them an email asking them to cancel the claim as I was ready to fix the car at independant bodyshop.

Fun fact: I got a few quotes from independent painters who said it would cost $1,400-1600 to fix.

Now they are offering me about 3.5 K for and want to tow it away, just because paint damage, the car in a good condition and probably will drive another 5-10 years.

Most likely I will be canceling all my other insurance policies with them and move to another company with a better customer service.

Value fir money – I’ve chosen AHM for my car insurance this coming year because a 10% reduction in premiums was offered for existing health insurance customers. The value was better anyway than my previous insurer. Show details ·  1

I changed to ahm car insurance because my health insurance is with them. The value is better owing to the sliding insurance cost depending on the projected number of kms to be driven during a year. It was easy to do. Show details ·  1

I was very impressed with the whole procedure. The answers were easy and the result was excellent. My premiums are now less expensive than my previous provider and include road service where it was an extra before Show details ·  1

Every staff member that I have dealt with through my car accident has been fantastic!! Including the hire car company (I have 10 day car hire if I have an accident). Excellent service Show details ·  1

Online system was very easy to use; great price, much cheaper than others!! Show details

My insurace is not connected to my app i do not know whty. No options to connect it too. Show details

AHM is the worst claim experience I ever had. Do not recommend to anyone. Show details

Similar experience with the car insurance, slow and not helpful, had a not at fault accident over a month ago now, they didn’t want to provide a hire car even though it was a clear not at fault and other party had admitted fault and was happy to take full responsibility, but ahm said they needed to still do their assessments and investigations and… Read more

tried to delay, luckily I know my rights and didn’t bother with organising with ahm and organised a hire car through a third party carbiz the next day and have had that and they have been amazing, still have the car as ahm still hasn’t paid me for my written off car yet their assessor saying I’d have the money in my account by Friday…which is funny because I just spoke to someone wanting to confirm when the payment will be made and they said they don’t provide time frames. Anyway, my car was sent off for assessment and not Ahms fault but just ties into the overall experience of the claim process and it is their choice of repairer and the repair shops they chose to engage in business with, they told me the 16th of July they had to complete the assessment, so I wait until 16th July, don’t hear anything call the shop no answer, texted them and they said that my car(including registration number so couldn’t have been mistaken for another car) is due to have repairs completed by 21st July, so I’m like oh sweet I’m getting my car back, did seem a bit odd that they were going to repair so quickly but figured they must have made a start on it already, the guys said on pick up it’s close to being written off but they will try to repair it, so I go ahead and hand in my notice at work start a new job the following Monday I need my car for, and was all ready to pick up my car this week on the Wednesday 21st July…Monday morning I get a call saying they’ve only just now completed the assessment and it’s a write off…obviously shocked and disappointed as that’s not what I was told the week before, the repair shop told me last week in a text it was being repaired, they obviously were meant to put assessment but for some reason used the word repair so that was poor communication, a massive let down and not a great way to start the week, he says the money will be in my account by Friday but I just had this feeling it wouldn’t be, so I’ve gone ahead and purchased a car out of my offset…low and behold Friday is here and ahm still giving me the run around sending me emails to confirm I’ve collected my personal belongings etc which I’ve confirmed 3 times, each time I speak to them they make out as though it’s in the final stages of the claim but then just keep asking more questions or delaying more, I’ve been patient but a bit over it now. They also cancelled my policy from the date of the accident but didn’t confirm until today that I’m required to pay the remainder of the policy out which is quite a fair chunk, no option to arrange a payment plan just full amount deducted off the claim, so have now insured new car for a higher value to allow for all these deductions in future as when I insure a car for 20k I expect to be paid 20k, not really happy about the rego and ctp being deducted as well as I need to go back to repairer now and collect plates to hand into service NSW as I know they don’t issue refunds without the plates, had same issue earlier in the year with car I wrecked last year service NSW do not issue rego refunds without plates being handed back, should be advising of this on all your prior communication about collecting personal items from the car INCLUDING PLATES to obtain refund on rego & ctp. Told my money is with the accounts team now for final sign off and once that’s done and processed 3-5 business days for bank to process money…will believe it when I see it at this point, beyond poor communication and run around at all stages of the claim process.

Sublime Service. Thank you Medibank & AHM you have taken care of my family. Show details ·  1

Very good rate and excellent communication. Staff were very helpful. Show details ·  1

Easy to organise, competitive pricing. Was also very easy to edit policy to change number plates from standard to personalized. Show details ·  1

Just a better all-round comprehensive package than anyone else, OK ! Show details ·  1

So far, so good. Proof is always when one needs to claim but touch wood..... Current AHM Health member. Show details ·  1

Haven't had to claim anything yet .. was a bit unhappy with how much my car insurance has gone up Show details ·  1

Policy was good and competitive, I will give a go for 12 maths and see. Show details ·  1

Services were not less than other companies. The price was the enticement. Show details ·  1

It’s an excellent value. I have been AHM customer for over 35 years for other products and I’m very pleased with their service and products. Show details ·  1

Easy to setup and quick response from start to finish Show details ·  1

Really impressed with the added 'Roo' cover! AHM has always been amazingly easy to deal with in my experiences! Show details ·  1

I thought I had the best car insurance policy but NO this was definitely better. Easy to organise & more flexible than my previous experience. Show details ·  1

Very easy to navigate and submit with clarity and intent. Show details ·  1

Very good easy to set up and most importantly AHM deduct premiums on the correct date. Thankyou Show details ·  1

Very easy website. Stipulated what was required and insurance approved. Completed the odometer reading and all set. Show details ·  1

More competitive prices compared with my previous insurer and also good cover. Show details ·  1