AI Insurance

One star is too many – As per all the reviews below these guys are untrustworthy. i never even got a renewal letter and automatically charge me over $2K last week AND then didnt even send me new policy documents. I called them to ask WTH they think they are doing and 'oh its in the fine print'. So its in the fine print that you don't let me know my policy is coming… Read more

up for renewal? its in the policy that you can take my money without telling me? its in the fine print that you dont issue new policy documents after you take someones money? #illegal. I cancelled my policy and although this was 2 weeks ago I am STILL waiting for a refund. I have been trying to call the past 2 days but there is not answer. Going to the ombudsman.

Consumer beware.

Less than a star! – This company lives up to its rating!! Reneged on a claim citing every reason to not pay. I was told one thing and sold another. These criminals will provide rude customer service and nil comittment. Don't be fooled into thinking they will be any different to the low low rating they have...it's low for a reason. Spend your money elsewhere and save yourself the aggravation. Disgraceful grubs Show details

The worst customer experience ever – This company is a disgusting example of an insurance agent Very poor communication and possibly criminal conduct when you make a claim Overcharged and just found out they withdrew $200 from my bank on the last day the policy was active I received a letter from them canceling my ability to continue to insure with them I will be calling them this… Read more

morning using their rude communication techniques to demand a refund or offer to refer the employee and the company to the fraud squad Absolute halfwits

Give credit when credit is due – I run my own Delivery company and its paramount to have my Vans. I had a mishap and needed to make a claim, Yes they asked a few questions but they're just doing there due diligence. Got my Van assess the same day and had my approval within the week. It was quick and painless.  Show details

Great service and affordable! – I had just switched to AI Insurance when I had a small accident. AI was great to work with and the problem was sorted out efficiently. The next year, my rates were not increased greatly and I feel like I'm getting an excellent service for a reasonable rate.  Show details ·  1

Fantastic Provider! – I never leave reviews however after reading through the bad ones (which you usually see more of than the good ones) I decided I should go in to bat for AI.. I insured my luxury vehicle with them about a year ago.. Since that time I have had one claim.. and it was the most painless exercise ever. They were fantastic to deal with and have since… Read more

called about 3 times to make sure I am happy with their service and asked if I have needed anything else.. I have been with all the major insurance companies before and lets not be fooled... They will always try to get out of paying if they can but with AI I certainly can not complain about anything at all!! Highest recommendation possible from me! Great customer service! always speaking to a person not a machine! affordable and efficient

Unhappy with how the romance with AI ended – I never made any claims for damage, however I cancelled due to financial hardship because there's no way of spreading out or suspending cover until I'm on my feet again. The payment that left my bank account in the read was paid and then it bounced after my bank returned it. I contacted AI to tell them straight up and the first respondent said… Read more

'the payment shows it has been made'. Gets an email later that night saying the $204 (most being ridiculous so-called admin fees) is owed due to non-payment. These reps need to be more on the ball, and they need to learn how to spell and punctuate, as well as being polite by using your name in an email, and signing same with their own. I 'canceled' my policy.

April 4th 2019 Update: Still Stealing Money From My Account!

I cancelled my cover a couple of months ago and they are STILL taking money out of my account. I have the cover for roadside assistance and surely this isn't $69 ??

Proof of cancellation email is attached.

Discracful – Was miss sold on call then told my insurance isn't 950 its 1750. Spoke to [name removed] who then decided to tell me that he has listened to my calls and that I have a problem with cutting people off.. What sort of customer service is that? Im now no car 4 days in with no resolution. Been told to produce 5 years of my history. Told the company I… Read more

have an English license and have been here for only 1 year if that... Where is it in the policy That I have to provide 5 years of a UK history? This company will ring you and lie to you then say yes we told you the wrong information sorry. Then they will insult you and humiliate you and pay more than what you are required. They will even send info to the wrong email address...

Misleading quotes – Researching online quotes for "Third Party Property Only" Car Insurance and AI Insurance come up cheapest. Went through the process to get the cover and there was a "Admin.Fee" for Annual debits of $55 added onto the premium quoted. Have to wonder whether this is even legal. Surely any admin. fee should be incorporated into the quoted premium not an added extra? Can understand cost for monthly but for upfront yearly premium.  Show details

Disappointing – Took this insurance a year ago which I paid monthly. Just found out they automatically debited my account of a lump sum and cleaned me out without my consent. They sent the policy to an email I no longer operate regularly. How about verifying before you assume that I will retain your services. I will be shopping for other insurance from here on.  Show details

A waste of time insurer – Good price car insurance but the catch and it is a big one is they provide no service. Although the people on the phone sound friendly enough when you initially make a claim they provide no service after that just waste your time. Over the 4 weeks it took to get my claim sorted they didn't contact me once. Nothing was done as they promised. When I… Read more

attempted to get my things from my car that was being written off it had already been taken to the salvage yard. After waiting for 10 business days for money to get into my account again nothing had been done as promised so I had to make another call (probably rang them 1-2 times a week to chase things up) to have them finally put money into account 2 days later only because I reminded them that they said they promised to email me when the payment was made. I feel sorry for anyone who isn't assertive or English isn't their first language. i think their strategy is to hope you give up fighting. Beware the cheap policy as I suspect they sub contract everything from another insurer so as a client of them you are at the bottom of the queue. When you contact them you are put through to staff whose email signature has another insurers moniker on it - MLC insurance. Very strange and rather off putting.

Absolute nightmare – What a disgrace! They only delayed the process to fix my car, if I didn’t call them 3 times a day I would still be waiting for it to be fixed. They say they will call you back in 24-48 hours but keep dreaming they never call back! Their repairers are untrustworthy and will NOT take care of your car  Show details

Worst insurance company I have ever dealt with. AVOID – Don't be a cheapskate. This company treats their customers like crap. Every time you call them they tell you they will get back to you in 24-48 hours and they never bother to call you. When they eventually offered me a payout for my written off vehicle, it was much less than the market value.  Show details

Continue to direct debit my account without my authority? – I've just discovered that these shonks have been direct debiting my account without sending me any renewals for 2 years. I'll be taking this to the Ombudsman. My car hasn't been in use for 18 months and they've charged me without my consent.  Show details

Thieves!!! – I have never been insured with this company but I used my credit card 12 mths ago to purchase a 12mth policy for a friend, who paid me cash. I have recently received my credit card statement and they have debited my account for another 12 month policy without my permission. I rang them ([Name Removed]) and she said she would contact the policy… Read more

holder and call me back, well of course she didn’t, I rang her every second day for over a week, lies lies and more lies, oh it should be resolved by the weekend, oh I have to speak to my manager [Name Removed], oh, oh, oh... so after nearly 2 weeks, [Name Removed] the manager, calls me and tells me she need to talk to accounts department??? I said put me through to accounts, I’ll speak to them, oh no accounts don’t deal with public enquiries? WHAT? [Name Removed] the manager says it I’ll be returned to you but it will take a week or 2. WHY? Push that button and return MY money. Ok so next step is lodge a dispute with the bank, see a solicitor and contact the ombudsman. I will not stop until my money is returned. I sincerely hope all the good decent people in Australia never ever insure with your shoddy pathetic company

very bad design Online Quote – I am a web designer and web security for living. Never in my life seen an idiot Online Quote like this one. It just asked around and around in "Additional HolderPolicy". Don't know how come this Company have customer with this idiot.  Show details

Shocking Review of AI Insurance – Value of the Policy was too good to be True! But what they dont tell you or insure you for is anything in the fine print. You have to disclose you Entire driving history, not the past 2-5 yrs! They are difficult to contact, difficult in getting back to you when you try to claim, the staff. ALL they don't want to know you..The Insurance/Magers… Read more

at AI have all the power. And they are beligerant in their attitude in rejecting your claim. My Claim was rejected whilst I was on the phone talking to the Manager. Paperwork followed a long time later, I cancelled the policy immediately, I never followed through or made a claim. I ended up paying the damages myself when a car hit me and drove off, not even my fault... I was told I was too slow in getting the car whom hit me, their details, ie REGO, make model as they sped off... Then they took numerous cancellation charges off the returned cheque (i payed the full year premium) that took forever to be returned. I would not use AI INSURANCE GROUP ever, and be very warned if you do. the Cheapest is NEVER the BEST. Don't sign up with AI INSURANCE.

Insurance Experience – Policy sold to me via a third party, but, like many other reviews, they have made subjective interpretations on the PDS to reject claims. Claims process is vague, communications are intentionally poor in their favour. You must be prepared to drive the process from the very beginning, until they reject your claim [which they will], then you'll have… Read more

to keep pushing. I would not recommend this company, I have no confidence in this firm and will never use them again.

Wish I had read these reviews prior to handing over my money, this policy and company are worthless......AVOID USING THEM.

Automatic annual renewal without annual consent – This company is a stinker. Don't go there. Hidden deep inside the PDS is a clause allowing AI to automatically renew your policy with your renewed consent. What sort of company just keeps billing you every year without even consulting you first. Disgraceful behavior.  Show details

Not at fault and still have to pay excess - Stay away!!!! – I should have read the reviews before accepting this policy!! Someone else ran into the back of my dad's car, provided all the details and they said we still have to pay excess upfront as it's their policy. That's not a problem as we thought it's just their procedure. Paid the excess and now they said they can't contact the third party so… Read more

there's a chance we won't receive our money back. So how the hell does this work? Not at fault and still having to pay for excess??? Bunch of scammers. Definitely will not be using this company again.

Rediculous premium increase post accident & repair – Had an accident. Unhappy as insurer stated who to blame was inconclusive so considered my fault. A truck pulled out onto the road from a driveway while I was travelling at the speed limit of 70klm/hr. Consequently I hit the back left of the truck trying to brake & swerve left at the same time. Choice of repairer questionable. Car was returned post… Read more

repair in unsatisfactory condition. Side front tyre guard tacked back on & still sticking out, spotlight wobbly & can't be tightened, water pump & tubing re-installed incorrectly so that closing of the bonnet resulted in the crushing of the tubing preventing any water flow to clean windscreen. Car dirty on the inside with greasy hand marks over the steering wheel & interior of door. Rest of repairs were good though.

My premium was approx $50/month but after the accident, my premiums almost doubled to $90/month. This accident did happen a while ago but I continued paying the new premium up until policy cancellation today naively thinking that this is what happens when you make a claim. My fault for not researching claims & premiums. I won't make the same mistake. Also charged $60 for terminating policy.

Under no circumstances should anyone think of using this fraudulent sham of cowboys – Horrendous treatment after i was involved in a hit and run last week, made me to be the criminal instead of helping me out, then they went and cancelled the policy under my nose now we are stuck with a damaged car that no other company will insure until fixed. Devastated. If i can I will sue this company and expose them for what they are.  Show details

Thieves – Brought a new car so needed to cancel old policy and get a new one was quoted $980 told them not to bother as I was not paying that just put a cover note on new car to get me home so I should have had a refund for 10 months of the old police they took the full $980 out of my account and 10 days later I still do not have a refund by the way my new… Read more

policy cost $413 for $39 G policy $2 G more than they would cover my new car for A pack of untrustworthy thieves

Avoid - Bunch of Rogues – Signed up, accidentally, then started reading all the reviews and canceled within 24 hours. They took a direct debit within seconds but haven't received my refund yet. One agent said 3-5 business days, called after 5 days and the other agent said 7-10 business days. Disgusting !!! Seems like bunch of rogues.  Show details

dodgy, avoid – 100% not at fault still had to pay for my repairs, AI refused to share other party story regarding the accident. May have collaborated with other party so I pay for my repairs. Don't be fooled by the $100 cheaper, pay the $100 more for a piece of mind. I sold my car and cancelled my policy, but AI is in denial to issue refund for the rest of the year. I have contacted them a few times, false promises.  Show details

not my fault, still to blame! – had car accident, wasn't my fault, other driver admitted fault, other insurance company admitted responsibility, AI Insurance made us jump through hoops and wouldn't help unless we hand over our life story! And got declined. Do not insure with them. Insurance is not worth the paper is written on.  Show details

Do Not Use – Selected a policy on Iselect. They auto-renewed the policy - took the full amount out of my account and then wouldn't give me a refund on my own money because it was out of the 14 day cooling period. They sent an email and told me it was in the pdf. I never asked for auto-renew. Sales and service manager was very rude and adamant that I was in the wrong. Would never use this company for anything again.  Show details

Steer well away. If I could, I would have made this a zero rating – I made a claim with them. And it has non-stop hell. I have been required to jump through so many hoops to get the claim paid and then I constantly had to deal directly with their repairers as they failed to repair my car properly.. it took over 3 months and multiple interactions with their dodgy repairer, having to take my car out there… Read more

multiple times... extremely poor service all in all.

TIP: I found that only by threatening to take them to the Insurance Ombudsman, did anything get done.

Absolute terrible service – Terrible service. Don't take it. They don't care customers. They have worst policies. When I had a claim, it took fortnight to process a quote and have a repairer who takes ages. I got my car back after 3 mths for minor repairs.  Show details

Absolute rubbish - Business without ethics – To anyone out there looking to insure their car with this mob, stop and read their PDS very carefully. This company will try anything to not cover you. I have had to repair my own car to the cost of $7000 after being with them for 2 yrs and paying them to cover me comprehensively. The worse thing is, they denied me cover on the basis of my… Read more

infringement notice that i assumedly did not disclose to them. If you know you have any infringements or even an old blemish in your driving history - keep away from this insurer they will request a driving history extract from DMV and it will be your demise, this is how they cheat to avoid paying out a claim. They are low cost, low risk insurance (this you will never know as it is not public knowledge). What’s even more disturbing is they booked my car in to the panel beaters for a quote only to deny me cover, who does this to their clients. I have never had an accident since i started driving and that does not count for anything in their obnoxious PDS. KEEP AWAY FROM THIS INSURER..

Awful insurer – Definitely the worst insurance company I've ever experienced. There are fee's for absolutely anything you do, which causes their insurance to become extremely expensive. Do not insure with them, you will regret it.  Show details

What a joke!!!! – Stay away from this company. No help over the phone, tried to cancel account, they automatically started it again. Hidden charges all over the place Stay far far away from this company!!!  Show details

When you need them... AI Insurance will have slithered away as fast as they can – Please think before you buy. The rates may be less but when you need them, this company will most definitely not be there for you or the people you care about. Similar to other reviews after two years of being an AI customer a tree branch fell on my car. (Neither I or the tree were driving) AI insisted on me providing copies of my license and… Read more

getting a formal copy of my driving record despite the fact the car was actually parked in my driveway. On my drivers record I had lost my license for two weeks for non-payment of parking fines. The reminder had gone to the wrong address and once SDRO had contacted me I had paid it. This was months beforehand. AI claimed that when this happened I should have advised them and then declined to pay the claim and cancelled my Insurance on the basis of the small print in the PDS. I couldn't drive until I arranged a new insurer. Although I managed to do this easily I'm out of pocket but wiser, hence this warning. Stay away, they are cheap because their business model is to slither away as fast as they can when you need to claim...

Terrible – Charge $600 extra excess on top of the already expensive excess if you make a claim in the first 6 months. Very bad company. Hidden costs. Very bad customer service  Show details

This company is fraudulent – I took out a policy with them in 2014 and have just discovered that since then they have been taking money from my credit card without my consent. When I cancel they say it's a $60 cancellation fee plus 25% of the fee for pro rata of 29 days. A scam. Don't use iselect or Ai insurance. Rude inefficient and corrupt use of my personal banking details.  Show details