One star is too many
As per all the reviews below these guys are untrustworthy.
i never even got a renewal letter and automatically charge me over $2K last week AND then didnt even send me new policy documents.
I called them to ask WTH they think they are doing and 'oh its in the fine print'.
So its in the fine print that you don't let me know my policy is coming up for renewal? its in the policy that you can take my money without telling me? its in the fine print that you dont issue new policy documents after you take someones money?
I cancelled my policy and although this was 2 weeks ago I am STILL waiting for a refund.
I have been trying to call the past 2 days but there is not answer.
Going to the ombudsman.
Less than a star!
This company lives up to its rating!! Reneged on a claim citing every reason to not pay. I was told one thing and sold another. These criminals will provide rude customer service and nil comittment. Don't be fooled into thinking they will be any different to the low low rating they have...it's low for a reason. Spend your money elsewhere and save yourself the aggravation. Disgraceful grubs
The worst customer experience ever
This company is a disgusting example of an insurance agent Very poor communication and possibly criminal conduct when you make a claim Overcharged and just found out they withdrew $200 from my bank on the last day the policy was active I received a letter from them canceling my ability to continue to insure with them I will be calling them this morning using their rude communication techniques to demand a refund or offer to refer the employee and the company to the fraud squad Absolute halfwits
- Verified customer
Unhappy with how the romance with AI ended
I never made any claims for damage, however I cancelled due to financial hardship because there's no way of spreading out or suspending cover until I'm on my feet again. The payment that left my bank account in the read was paid and then it bounced after my bank returned it. I contacted AI to tell them straight up and the first respondent said 'the payment shows it has been made'. Gets an email later that night saying the $204 (most being ridiculous so-called admin fees) is owed due to non-payment. These reps need to be more on the ball, and th...ey need to learn how to spell and punctuate, as well as being polite by using your name in an email, and signing same with their own. I 'canceled' my policy. April 4th 2019 Update: Still Stealing Money From My Account! I cancelled my cover a couple of months ago and they are STILL taking money out of my account. I have the cover for roadside assistance and surely this isn't $69 ?? Proof of cancellation email is attached.
Was miss sold on call then told my insurance isn't 950 its 1750. Spoke to [name removed] who then decided to tell me that he has listened to my calls and that I have a problem with cutting people off.. What sort of customer service is that? Im now no car 4 days in with no resolution. Been told to produce 5 years of my history. Told the company I have an English license and have been here for only 1 year if that... Where is it in the policy That I have to provide 5 years of a UK history? This company will ring you and lie to you then say yes we told you the wrong information sorry. Then they will insult you and humiliate you and pay more than what you are required. They will even send info to the wrong email address...
Researching online quotes for "Third Party Property Only" Car Insurance and AI Insurance come up cheapest.
Went through the process to get the cover and there was a "Admin.Fee" for Annual debits of $55 added onto the premium quoted. Have to wonder whether this is even legal. Surely any admin. fee should be incorporated into the quoted premium not an added extra? Can understand cost for monthly but for upfront yearly premium.
Took this insurance a year ago which I paid monthly. Just found out they automatically debited my account of a lump sum and cleaned me out without my consent.
They sent the policy to an email I no longer operate regularly. How about verifying before you assume that I will retain your services. I will be shopping for other insurance from here on.
A waste of time insurer
Good price car insurance but the catch and it is a big one is they provide no service. Although the people on the phone sound friendly enough when you initially make a claim they provide no service after that just waste your time. Over the 4 weeks it took to get my claim sorted they didn't contact me once. Nothing was done as they promised. When I attempted to get my things from my car that was being written off it had already been taken to the salvage yard. After waiting for 10 business days for money to get into my account again nothing had b...een done as promised so I had to make another call (probably rang them 1-2 times a week to chase things up) to have them finally put money into account 2 days later only because I reminded them that they said they promised to email me when the payment was made. I feel sorry for anyone who isn't assertive or English isn't their first language. i think their strategy is to hope you give up fighting. Beware the cheap policy as I suspect they sub contract everything from another insurer so as a client of them you are at the bottom of the queue. When you contact them you are put through to staff whose email signature has another insurers moniker on it - MLC insurance. Very strange and rather off putting.
What a disgrace! They only delayed the process to fix my car, if I didn’t call them 3 times a day I would still be waiting for it to be fixed. They say they will call you back in 24-48 hours but keep dreaming they never call back!
Their repairers are untrustworthy and will NOT take care of your car
- Verified customer
Worst insurance company I have ever dealt with. AVOID.
Don't be a cheapskate. This company treats their customers like crap. Every time you call them they tell you they will get back to you in 24-48 hours and they never bother to call you. When they eventually offered me a payout for my written off vehicle, it was much less than the market value.
Continue to direct debit my account without my authority?
I've just discovered that these shonks have been direct debiting my account without sending me any renewals for 2 years. I'll be taking this to the Ombudsman. My car hasn't been in use for 18 months and they've charged me without my consent.
I have never been insured with this company but I used my credit card 12 mths ago to purchase a 12mth policy for a friend, who paid me cash. I have recently received my credit card statement and they have debited my account for another 12 month policy without my permission. I rang them ([Name Removed]) and she said she would contact the policy holder and call me back, well of course she didn’t, I rang her every second day for over a week, lies lies and more lies, oh it should be resolved by the weekend, oh I have to speak to my manager [Name Re...moved], oh, oh, oh... so after nearly 2 weeks, [Name Removed] the manager, calls me and tells me she need to talk to accounts department??? I said put me through to accounts, I’ll speak to them, oh no accounts don’t deal with public enquiries? WHAT? [Name Removed] the manager says it I’ll be returned to you but it will take a week or 2. WHY? Push that button and return MY money. Ok so next step is lodge a dispute with the bank, see a solicitor and contact the ombudsman. I will not stop until my money is returned. I sincerely hope all the good decent people in Australia never ever insure with your shoddy pathetic company
Shocking Review of AI Insurance
Value of the Policy was too good to be True!
But what they dont tell you or insure you for is anything in the fine print. You have to disclose you Entire driving history, not the past 2-5 yrs! They are difficult to contact, difficult in getting back to you when you try to claim, the staff. ALL they don't want to know you..The Insurance/Magers at AI have all the power. And they are beligerant in their attitude in rejecting your claim. My Claim was rejected whilst I was on the phone talking to the Manager. Paperwork followed a long time later,...
Policy sold to me via a third party, but, like many other reviews, they have made subjective interpretations on the PDS to reject claims. Claims process is vague, communications are intentionally poor in their favour. You must be prepared to drive the process from the very beginning, until they reject your claim [which they will], then you'll have to keep pushing. I would not recommend this company, I have no confidence in this firm and will never use them again.
Wish I had read these reviews prior to handing over my money, this policy and company are worthless......AVOID USING THEM.
Automatic annual renewal without annual consent
This company is a stinker. Don't go there. Hidden deep inside the PDS is a clause allowing AI to automatically renew your policy with your renewed consent. What sort of company just keeps billing you every year without even consulting you first. Disgraceful behavior.
Not at fault and still have to pay excess - Stay away!!!!
I should have read the reviews before accepting this policy!!
Someone else ran into the back of my dad's car, provided all the details and they said we still have to pay excess upfront as it's their policy. That's not a problem as we thought it's just their procedure. Paid the excess and now they said they can't contact the third party so there's a chance we won't receive our money back. So how the hell does this work? Not at fault and still having to pay for excess??? Bunch of scammers. Definitely will not be using this company again.
Rediculous premium increase post accident & repair.
Had an accident. Unhappy as insurer stated who to blame was inconclusive so considered my fault. A truck pulled out onto the road from a driveway while I was travelling at the speed limit of 70klm/hr. Consequently I hit the back left of the truck trying to brake & swerve left at the same time. Choice of repairer questionable. Car was returned post repair in unsatisfactory condition. Side front tyre guard tacked back on & still sticking out, spotlight wobbly & can't be tightened, water pump & tubing re-installed incorrectly so that closing of th...e bonnet resulted in the crushing of the tubing preventing any water flow to clean windscreen. Car dirty on the inside with greasy hand marks over the steering wheel & interior of door. Rest of repairs were good though. My premium was approx $50/month but after the accident, my premiums almost doubled to $90/month. This accident did happen a while ago but I continued paying the new premium up until policy cancellation today naively thinking that this is what happens when you make a claim. My fault for not researching claims & premiums. I won't make the same mistake. Also charged $60 for terminating policy.
- Verified customer
Under no circumstances should anyone think of using this fraudulent sham of cowboys
Horrendous treatment after i was involved in a hit and run last week, made me to be the criminal instead of helping me out, then they went and cancelled the policy under my nose now we are stuck with a damaged car that no other company will insure until fixed. Devastated. If i can I will sue this company and expose them for what they are.
Give credit when credit is due.
I run my own Delivery company and its paramount to have my Vans. I had a mishap and needed to make a claim, Yes they asked a few questions but they're just doing there due diligence. Got my Van assess the same day and had my approval within the week. It was quick and painless.
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Questions & Answers
Well I guess I am about to find out if the AI Isurance can back up there policy. Someone has just run into my parked car, thankfully another driver witnessed it happen and the police have been called. Any advice on a successful claim with no driver at fault would be greatly appreciated. ( I will defiantly ask the question of the hire car
re-embursment) how can i do this?
June W.AI Insurance
It's sad to hear that someone person could run into your vehicle and take off but this does happen from time to time.
Hire car is an option on the AI Insurance policy, or being you may have some of the other persons details AI Insurance maybe able to recovery the costs for you. (You should keep invoices & documents for any cost of a hire car)
We look forward to you contacting our claims centre to talk over the details of the policy you have in place.
Cambojones, I had similar situation. In my case 3rd Party is at fault and left their number. You can get your insurer to claim it from the 3rd party insurer to cover for your car hire cost until your car is repaired. There was a precedent court case in NSW where the the plaintiff in same situation, inconvenience, seek compensation and won the court case. There is a statutory clause where it states that as long as you are not at fault and were inconvenienced, you are entitle for compensation (even if the car was hit inside your garage). Fortunately for me, I worked in an insurance debt recovery, I sought my solicitor director to fight for my case. We won the battle too!! He use the NSW precedented case, harsh legal demand letter and his legal clerk to speak with my insurer before it gets to the court proceeding. **Any insurer will try and get away in giving you compensation for transport inconvenience & emotional stress. I am very blessed that he accept this case as 'pro bono'. Even my Malt whisky gift for him as a token of gratitude couldn't repay his kindness. If you want to find out the name of the NSW case. Buzz me here. Hope this helps everyone! It is a real nightmare dealing with insurance company.
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