Took me over without consent, after the confirmed that was no contract yet.
Alinta Energy called me about a month ago trying to transferring me over to them, and I was curious to see what they had to offer. After the sales pitch they said that this was not a formal agreement, and that a welcome pack would be mailed to be with the details. "Once I had received the welcome pack, all I needed to do was call them back for a confirmation". Well I had just be transferred over the Alinta without any confirmation that I was still interested. My current provider, AGL, notified me that ALINTA was trying to take me over. AGL responded to Alinta with my approval to cancel the transfer and for me stay with my current provider. It still went through! And when I called Alinta up during the 10 days cooling off period, they apologised and tried to give me another offer to encourage me to stay!
Absolute crooks. If you are contacted by Alinta, I would higher encourage you to not give any details over the phone. All their information and package details are on their website, check here first before anything else. Don't get caught in a trap, stay safe peeps.
This is terrible to connect the electricity
It has been three days with no power in our home. We contacted Alinta six months ago to swatch the electricity account from the rent agent’s account to Alinta. They said it has been done but days ago, we had the electricity cut off! Alinta said they cannot establish the account for us months before without any remind to us! We tried to fix the power, so we arranged the new connection from them, but till now, no electricity. We obeyed the guidance to switch off all switch controls. It is terrible!
Been with Alinta for over a year now. We had to change a unit in the same apartment and they made me to do a whole new account for the same and later they stuffed up my concession details and did not give me concession of over 6months which i had to call them and email them over and over again to finally get it recently.
Horrible customer service
The smallest issue can't be resolved with a simple phone call, and easy requests, like: please send me a written statement if you think my bill is overdue, with the ACTUAL AMOUNT OWING so I can pay it, aren't fulfilled. Then you get harrassed for an overdue bill, without actually being told the bill is overdue, or by how much!
My very elderly father is entitled to a pensioner discount. I've contacted them 4 times about it, including when I changed to Alinta. So far... nada. They simply don't want to apply it. I am on the account to assist, but your service centre refuses to help. Disgraceful service.. I will be changing!
Complete lack of responsibility
Became a customer in 2018. Got very high bills in early 2019 - nearly double usual quarterly amount so I installed Solar and Alinta needed to come and add a smart meter to my existing meter box. Weeks later they said they couldn't find my meter box (every other energy provider for previous 7 years had !). Delay after delay after delay and after they finally installed the smart meter - in my very obvious meter box - this incompetent company were still telling me they had to estimate my bills because they couldn't find my meter box. I complained to their complaints manager, who said "I am going to take a personal interest in your complaint". More than three weeks later I heard nothing further despite three extra messages left for her. Complained to Ombudsman and now I am dealing with Alinta's supposed CUSTOMER ADVOCATE and the process starts all over again. Despite being aware that I have complained to the Ombudsman, a week later she still has not acknowledged my complaint so I am back to complaining to OMBUDSMAN. This company is incompetent. They fail to address customer complaints in any meaningful fashion, or at all. Go straight to the energy Ombudsman because Alinta's complaints handling is a sorry facade. If enough complaints go to the Ombudsman this mob may finally be held accountable.
They rip you off at the end
Warning ! Warning ! Warning
Alinta is a scam company. Seriously I used them for about 7 months.
1st Bills 95 days amount $259.98
2nd Bills 92 days amount $249.52
LAST BILLS 35 days amount $ 739.34 plus disconnection fee Total is over $1000.00
35days bills is HIGHER than 90days ??
They're saying the 2 previous bills is estimated reading. When I asked why estimating reading, they said because there is a dog in a property. I dont have any pet at all. The property i lived is PET is not allowed.
How come when I lived in that property they counted by ESTIMATED but when the property empty They said the reading is ACTUAL. It doesn't make sense.
They told me nothing they can do as the reader was from a third party (another company) called ESSENTIAL, and they asked me to contact Essentials to complain. It's funny I am a customer of Alinta why they brought up other company to deal ?? finally did contact Essential but of course Essential can't give me any info as I wasn't their customer. (If we buy orange from Supermarket then if something wrong such as get poisoned we wouldn't complain to the farmers direct right ? but to supermarket we bought the orange).
ALINTA couldn't explain or prove it how they calculated.
They can not investigate what's going on ? It could be missed reading or they read the neighbor box.
Very very disappointed and not professional.
Is this an ALINTA ripoff or what
We have, in the last month, had solar panels installed and advise Alinta of this. Today we received a letter from them saying that since or electricity usage has gone up, they are going to increase or rate. Firstly, I totally dispute that or usage has gone up. We were away for a month during the quarter. Secondly, how does that work - that if your usage goes up they increase your rate. It is like the supermarket saying "you bought more groceries this week so from next week the price of the items you buy will be increased for you." That is totally ridiculous. I have never heard of this ludicrous stunt before. By doing that they are increasing your electricity cost even more. I thought they were trying to reduce the cost of electricity. That was the premise on which we switched over to them. I believe that they are trying to up our rate because they know that since we have solar, our usage will be lower and so the want to recoup the money we won't be spending. It is either that or they want to recoup the solar rebate they pay. Has anyone else had this bastardry tried on them. We were going to stick with Alinta even though their feed in tariff was not as good as others. However, we will start looking elsewhere for our power.
Zero rating would be better.
After researching on the Vic Governments page I decided to switch to Alinta Energy as the rates appeared to be the best. Direct debit set up and monthly payment taken before the account was even swapped from existing provider. Then a rude phone call to say the NMI provided was incorrect, you are trying to change another persons account, contract is cancelled, try again when you get the right NMI. With the help of The ombudsman and Energy Australia the NMI was confirmed. I lost count of the number of emails I sent complete with the information from Energy Australia, photos of our meter and our rates notice and numerous queries. Not only did my questions go unanswered, they raised a credit for the direct debit they had taken against an account I was told was cancelled I had clearly asked for a refund not a credit. The final straw was an email to thank me for choosing to stay with them despite my clear statement of not wanting to switch from my current provider. I feel that their ability to communicate on any level is extremely poor. Good luck if you choose them as a provider.
Alinta Energy. Buyer beware!
My average electricity bill over a three year period before switching to Alinta Energy was $475. The biggest bill I'd EVER received for electricity was just over $600. I've received my latest bill from Alinta Energy for almost $1400!!! Needless to say I was gobsmacked. I spoke to three different call centre staff and the reason given for my massive bill, was that Energex not been able to access my metre and therefore Alinta Energy had been estimating my usage....and getting it wrong. I now have to pay the penalty for two different companies ineptitude. No refund has been offered, only more time to pay. There is still no real information forthcoming for why my electricity is now so expensive. I’ve actually had one of my children move out, so if anything usage should be down. Needless to say, I’m on the hunt for a new energy provider. You have been warned!
I guess the pricing the most people care about in terms of electricity. Alinta offer really good discount and I have been getting big savings since switching over from Origin Energy. Not sure about their customer service but there is no need for me to speak to customer as long as I pay for the bill in time
Existing customer service poor
I’ve been with Alinta for 9 years. Not once have I received any so call discounts that are been given out. Hello Alinta if your wanting to keep our existing customers improve your customer service. Thankyou
Horrific experience, dodge there way out of discount by not sending bills
Extremely disgusting. Planned to cheat you out of your pay on time discounts by never sending emails then received a text a few days before its due. Annoying to call. Drawn out to 3 months now just to get the account cancelled only to receive another bill to the new homeowners. But we never moved we asked to exit to another company. Called & every rep has a different answer and some just leave you on hold to get help from another worker. Only to get a completely incompetent answer with no one actually knowing whats going on
Then they try to sell you new Alinta products &
Speak over you. Rude and infuriating
Absolutely a shambles and dishonest company.
What a disgrace Australian Cricket allowed Alinta to sponsor them
Dont join alinta you will shorten your life span by stress and talking to fools
Avoid! Sales reps misleading people to sign up
Avoid signing up to Alinta!
Saleman in Victoria Gardens shopping centre are trying to trick, lie and mislead people into signing up to Alinta.
I will be informing the ACCC about this misconduct as it is against the law to mislead customers!
Salesman bluntly lied about your supply charges and intentionally tried to mislead me into signing up after comparing my current supplier's bill.
He gave the usage rates correctly but tried to mislead me on your daily supply rates and stated Alinta will be $10 cheaper than my current supplier but however this is not the case and i would be $10 a month worse off if i signed up.
He gave the usage rates after gst and discount but gave me your supply charge without gst in the quote and claimed i will be better off signing up. I challenge the sales guy and I called him out about your not cheaper at all and the supply charge is infact more expensive than what he quoted and then he lost interest and said its my decision and bad luck!
This is very unprofessional and your unethical sales tactics giving misleading information to get people to sign up is a LOW ACT!
As i sated the ACCC will be informed of this.
5 stars, for 5 years with ALINTA
I have been with Alinta for over 5 years now.
I always pay on time for an amazing discount of 32%. Although this discount isn't offered anymore, due to the length of time and when i signed up to allinta, they kept me on it as a 'grandpa' clause. No other company had been able to match the bills with Kw usage to Alinta.
I have been nothing but happy with alinta. When i have had a problem at the beginning with estimated bills, they re-sent someone out to read the meter FREE.
They have looked after me better than ANY OTHER COMPANY i have been with, for that i am an loyal customer. I dont normal review things as i can't be bothered, but after seeing all the bad reviews and some people deciding to specifically not use alinta due to the reviews, i wanted to clarify... most happy customers don't waste time doing reviews, typically people review when they are unhappy or trolls.
Considering alinta is contract free, i could only suggest TRYING THEM to make up your own mind, rather than missing out cus you were following others opinions
We have only been in our property for 3 months, and they are trying to charge us for metres we don't have and no one speaks English, there is no physical office to go to.. NO WAY DO WE RECCOMMEND ALINTA!!! We have contacted them 4 times to get our bills fixed and they are not helpful at all!! No one gets a supervisior, when requested
Origin versus Alinta — I’m staying with Origin
After reading your reviews with most being negative and even though you are offering 9% disc higher on top of Origin, these reviews have made up my mind . Staying put.
what a shame !!
what a shame!!! ... up until today I was a very happy Alinta customer .. today I asked for an extension on paying my bill of a week due to circumstances out of my control and was going to make a small payment today and the balance next week... the advisor I got was so blunt and grilled me about why I wasn’t paying and made me feel inferior and worthless .. i’ve always been a good customer and paid bills on time ... made me go on a ‘hardship plan ‘ .. i only wanted a weeks grace ?? needless to say i will now be looking at other providers!!!
Good service, no issues.
Had gas and electricity with Alinta for a year in my share house. I had no issues with the service and their customer service line was quick and helpful! Personally I would use this service again.
My father is in his 90s and has been a customer of Alinta for years. He's recently moved to a unit and contacted Alinta to connect gas to his new address. After numerous phone calls 12 days later ,still no gas ,even after promises they'll turn up. He's 92, and boiling a kettle to wash and do dishes. P.S. He's always paid his bills with you in the past. What's the problem??
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