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Alinta Energy
1.8 from 1,252 reviews · View Statistics

Reviews

  • Transparency
    1.4 (220)
  • Customer Service
    1.5 (289)
  • Rates and Fees
    1.7 (270)
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Randy

RandySouth East Queensland, QLD

not good service

published
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
1 comment
Alinta Energy
Alinta E.Alinta Energy

Hi Randy, I'm sorry to hear your pay on time discount wasn't applied. I'm sending you a PM for your details as I'd like to look into this for you. Thanks, Eve

Unbelievable business practice

published
Transparency
Customer Service
1 comment
Alinta Energy
Alinta E.Alinta Energy

Hi Margaret, I've sent you a PM to get your details. If you could please respond to allow us to investigate this? Thanks, Eve

DEAN

DEAN

  • 2 reviews

Do not choose them they can't get you connected

published

I signed up and they said someone would come to turn on power. I have been waiting two days still no power. They said someone came and I was not home. I have taken tome off work and still no one came. They lie as I never moved all day.

Customer Service
Rates and Fees
1 comment
Alinta Energy
Alinta E.Alinta Energy

Hi Dean, I'm very sorry to hear your distributor has not connected your property yet. I'm sending you a PM to get your details so I can look into this for you. Thanks, Eve

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Trav123

Trav123

  • 5 reviews

Very expensive.

published
Transparency
Customer Service
4 comments
Alinta Energy
Alinta E.Alinta Energy

Hi Trav123, I'm very sorry to hear your distributor changed the tariff when your meter was upgraded. I'd like to look into the changing rates and billing for you, if you could please PM me with your details. Thanks, Eve

Trav123
Trav123
Alinta Energy
Alinta E.Alinta Energy

I understand you've already changed companies Trav123, I'd still like to look into all your rate changes. Please PM me with your details if you'll allow me to do this. Thanks, Eve

Danuka I.

Danuka I.Greater Melbourne (Outer), VIC

  • 2 reviews

Terrible Customer Service - Would give negative stars if I could.

published

I got solar fitted about 2.5 years ago. Latest bill does not show meter readings for Solar Export. I rang to query all of this and explained all of my concerns.

After 2 months with several follow up phone calls, they haven't done anything to resove the issue.The outcome was that they could not explain the lack of meter readings and just kept trying to make me to pay the bill.

Now i got No choice but had to go to Ombudsman.

They are all about money and have no consideration for their customers as you can see with the rest of the comments. I wish there was a negative score.

Transparency
Customer Service
1 comment
Alinta Energy
Alinta E.Alinta Energy

Hi Danuka, I'm very sorry to hear this. I'd like to look into why your distributor is not including a solar reading. I'm sending you a PM to get some details from you. Thanks, Eve

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Sam N.

Sam N.Perth, WA

Very Evil and Cruel

published
Transparency
Customer Service
2 comments
Alinta Energy
Alinta E.Alinta Energy

Hi Sam, I'm very sorry we were unable to give you the result you were hoping for after again reviewing your case. Thanks, Eve

Sam N.
Sam N.

No good

published

Alinta Energy won’t return my Centrepay credit all I get Are lies they owe me $462 dollars and they keep lieing saying they will prioritise the complaint but it never happens they are doing this to me because I changed from them and I’m 65 years old and they think they can get away with it I have contacted the energy ombudsman and made a complaint and the alinta supervisor today had a cheek to ask me the case number which I refuse to give them so they can contact and lie that they paid it back but I have proof from my bank that nothing has been refunded then they had the cheek today to say only $37 how do the federal government let thieves Rilke this energy company exist I’m bewildered..

Transparency
Customer Service

Terrible Service

published

I’ve been with Alinta and have had no issues until I moved into my new home. They’ve billed me 3 times, all of which were inaccurate, with the last one over $2200 for a 32 day billing cycle?! How is this possible to use $2200 worth of gas in 32 days, when I’ve only lived in the house for 9 weeks? After contacting them at least twice each week in the last 6 weeks , they want nothing to do with the complaint and keep saying they’ll ‘escalate’ the problem higher, but they never do. I honestly can’t believe that a company can be run like this, where they don’t even try in the slightest to help their customers.

Transparency
Customer Service
1 comment
Alinta Energy
Alinta E.Alinta Energy

Hi LWS, I'm very sorry to hear of your billing experience. I'm sending you a PM as I'd like to look into this for you and help have this resolved. Thanks, Eve

diana

diana

  • 2 reviews
  • 3 likes

NO POWER OR GAS!

published

No power or gas on. Why I ask? Well apparently you need electricity to turn gas on???? Um no you don't. It's freaking cold and wet, we are all tired from moving and just want hot showers, a hot meal in the oven oh and lights would be nice tonight!!! Girl on phone said they are currently experiencing large call volumes when I asked her WHEN will it all be turned on. Really that's your response? If we have no power OR GAS over the weekend we will change providers come Monday morning...unless of course another provider can connect us over the weekend. This is crap ALINTA!

Transparency
Customer Service
1 comment
Alinta Energy
Alinta E.Alinta Energy

Hi Diana, I'm sorry to hear your connections haven't happened yet. I'm sending you a PM to get your details to allow me to look into this for you. Thanks, Eve

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Richard Tun L.

Richard Tun L.Sydney, NSW

Very bad service or poor quality service by staffs

published

Type of Power: GAS and Electric
Gas bill went up nearly 1000% from previous bills.
When ask for help to investigate they want nothing to do with.
Told me to get my own plumber to check. When I asked Alinta will pay the plumber? Of course, who request would have to have to pay (not Alinta) and when I send them the self reading of meter they told me to request actual reading with the Gas supplier (Janitor?). No choice but had to go to Ombudsman.

The attitude is basically they don't want to know but just pay the bill. They are cheap so you get what you get pay for.

Customer Service
Incentivised ReviewNo
ServicesElectricity and Gas
1 comment
Alinta Energy
Alinta E.Alinta Energy

Hi Richard, I'm very sorry to hear of your experience. I'd like to see how I can help you. I'm sending you a PM to get your details so I can look into this. Thanks, Eve

Would give negative stars if I could - blatant corruption

published

I had a severely large bill after estimate readings and while was significantly in credit with an excellent payment history prior to this, following Ombudsman involvement, I agreed to a large payment and min fortnightly payments and had advised I was switching as AGL was cheaper. Then without any notice I received reminder notices and threat of default listing even though they had informed Ombudsman of the agreement and no communication as to why they have reneged on this, and the default while this was being escalated by Ombudsman and Alinta. I am ropeable and it is clear this company is very dodgy if they will back out of agreement with the ombudsman, they will not look after you!! Stay away.

Transparency
Customer Service

If I could give minus stars I F would!

published
Transparency
Customer Service
1 comment
Alinta Energy
Alinta E.Alinta Energy

Hi Cindy, I'm sorry to hear of your gas connection experience. I'm sending you a PM as I'd like to follow up on this for you. Thanks, Eve

Wade

WadeGreater Melbourne (Outer), VIC

  • 3 reviews
  • 1 like

Alinta don't honour published offers

published
Transparency
Customer Service
Winnie

WinnieBrisbane

Alinta ask me to pay the bill but I have never dealt with her. Finally resolved with the customer service.

published

My investment property was vacant for a while. I have been contact with AGL for electricity supply for minor repair job. I don't know why Alinta just keeps on sending me bill. Finally, the customer has reviewed my bill and agree to make adjustments. Fair deal and good customer service

Incentivised ReviewNo
ServicesElectricity
1 comment
Alinta Energy
Alinta E.Alinta Energy

Glad this is all resolved for you Winnie. Thanks, Eve

Disappointing Service

published
Incentivised ReviewNo
ServicesElectricity and Solar Buy-Back
1 comment
Alinta Energy
Alinta E.Alinta Energy

Hi Happy Days, I'm very sorry your refund was not as smooth as it should've been. I'm happy to investigate how this happened if you'd PM me with your details. Thanks, Eve

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Page 1 of 84

Questions & Answers

A. Smith

A. Smithasked

We have been trying to get our solar credit back for the last 6 weeks, we have made 10 calls every time we are told they are onto it and will call us back that day. But they don't call us back. we ask to speak to a manger or supervisor but appartntly there are none to talk to. We just or around and around. Not sure what to do we have 9 accounts with them and have always paid on time every time very upsetting.

5 answers
Alinta Energy
Alinta E.Alinta Energy

Hi A, I'm very sorry to hear of your customer service experience. I'm sending you a PM to get your details, allowing me to help you. Thanks, Eve

A. Smith
A. Smith

We have been still trying to get our refund back with no luck. they just lie to us we have now made over 18 calls and sent 5 emails no one at Alinta care at all.

Alinta Energy
Alinta E.Alinta Energy

Hi A, we take our customer privacy seriously. Unfortunately, as you're not listed on this account, we can't action this for you. If you could please have the account holder contact us to request this and/or add you, we can then action this.
Thanks, Eve

Jess

Jessasked

Hi iam in credit and was wondering how do I get a refund

1 answer
Alinta Energy
Alinta E.Alinta Energy

Hi Jess, I'll be happy to go over options with you,if you could please PM me with your details. Thanks, Eve

Jess

Jessasked

How can I get a refund when iam in credit

3 answers
Bob Hubbard
Bob Hubbard

jess i have been trying myself they obviously don't want to refund me everytime i ring them they lie to me and say that is the supervisor they will prioritise it this has been going on for nearly two months so the only way to get action is to contact the water and energy onbudsman for your state and explain everything to them then ring them back and tell them that you have put into the energy and water obudsmans hands form the time that you do you have 28 days to try and get your refund back if no luck then let the onbudsman know and they will do it for you you will get a case number the supervisor may ask you for the case number do not give it to them if you do they will lie and say you have been refunded when you have not so i wish you luck regards Robert Hubbard

Jess
Jess

Hi Robert,thanks for the information. I will do that thanks.

Alinta Energy
Alinta E.Alinta Energy

Hi Jess, I'll be happy to go over options with you,if you could please PM me with your details. Thanks, Eve

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Details

CategoryEnergy Providers
Services ProvidedElectricity and Gas
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