Terrible Support and Website
Trying to change payment details was a nightmare. Firstly the website option is hidden and there is no documentation (even though it is promised that there is). Calling support results in speaking to staff that do not have the language skills for there to be reasonable communication. Consider the hidden cost of poorer than usual support before you sign up with them.
Bill-shock Drama with Alinta
I moved into this property 13 months ago and have been receiving estimated bills the entire time which seemed normal at around 800/1000 per quarter but I just received my last bill for $8620!!!! We nearly died. With the 30% discount it goes down to $6235! I have been dealing with the Resolutions team who are adamant that my first read of the meter was actual, however on the bill it’s states that’s it’s estimated. So it works out that my other bills should have been around $3000 per quarter!! I’m trying to work out what to do but I’m definitely not staying with them and trying to get my head around why my bill is so high for a 2 person residential property!! Stressed.
Highest bill ever experienced
Swapped AGL to alinta my bill increased from $700 to over $1000. Nothing changed but the energy company. We were informed they have the cheapest rates, however our bill was the highest we have
Worst company to deal with
High usage rates despite discounts. Left Alinta with a large credit balance only not to get a refund as they want to refund onto a credit card instead of my bank account, No good to me and my account is now closed and when I tried to log on to my old account I got a message saying my bill is overdue by $357 when its in credit. Impossible to deal with by phone or email steer clear of them!!!
I have recently received a notification from Alinta advising us that “Your energy rates are changing”. This introduction also includes the re-assurance that “you are on one of our lowest cost plans!”. [ perhaps that should read "WERE on one of our lowest cost plans"] Nevertheless I was not unduly alarmed as we have been constantly re-assured by both State and Federal governments that steps have been taken with providers to ensure there will be minimal increases in energy prices for consumers, both now and into the future.
Anticipating that ...this was the good news I moved onto the advice of our new usage rates. I should emphasise that this notification is not generated because I have moved out of, or onto, a new contract. This is purely a price adjustment for my existing and continuing contract. So, clearly spelt out are the existing contract rates details alongside the new rates which will apply from 20th January 2020. Imagine my horror when I realised that our electricity rates were to increase by no less than 26.8% and gas rates by 15%. How on earth this can be justified is beyond any comprehension, and to identify this price hike as scandalous is an under-statement. I have requested a written justification from Alinta and also requested comments from the Treasurer Josh Frydenberg, who just happens to be our Federal representative in the Kooyong electorate. I received a response eventually from Alinta, a response which was full of contradictions to the details contained on the Government site relating to such default offers.relating to the "default" [VDO] offer. Examples of the contradictory information are as follows: Govt. Quote: “the VDO is a simple, trusted and reasonably priced option that safeguards consumers unable or unwilling to engage in the electricity market”. The VDO is therefore designed to help those who have not negotiated their own market price over time, and as a result have fallen behind and are paying excess rates. This does NOT apply to us.
Poor customer service
Signed up for Alinta two weeks ago. I signed up for the sports pack (includes Kayo sports).
1) Was told on the phone by Alinta consultant I would receive a welcome pack in my email and post.
1) I didn’t receive a welcome pack of any kind. Ever. I had to follow up myself.
2) they are terrible at responding to emails. I emailed email@example.com three times and they literally never responded hence why I had to call.
Tip: don’t sign up with Alinta. Just use Kleenheat or some other provider. at least you will have better customer service. I had kleenheat at my previous house and there was never a problem with communication.
Credit Check fails without explanation!
Requested a connection, it failed credit check. Received my credit file for equifax, no adverse history, no defaults, no late payments, solid credit score, Alinta can’t explain the reasons. Very poor!
I installed solar panels last year, since then i have got two letters from alinta energy advising me that my energy rates are going up. This is so disappointing that we pay thousands $ to get cheaper energy and become more self sufficient but these people raise your rates and waste your effort and money. I'm really disappointed and currently looking to switch to another company.
Worst customer service ever
I signed up to Alinta Energy in April last year and have found the amount on the 2 bills I received so far to be fine and comparable to what I was paying with my last provider if not slightly cheaper. I have been having an issue with trying to get a new NMI meter number added to my account and have called Alinta a few times. Each time I have received very underwhelming customer service. No one I have spoken to seems to remotely want to help or go out of their way in the slightest. But what has angered me the most is that most of the staff have ...been quite rude each time, cutting me off before I could even finish a sentence and speaking in a passive aggressive tone. As a customer I would expect at the very least to be treated with some kind of courtesy - any actual help beyond that would be a bonus. Alinta should really invest in customer service training for their staff. After speaking with the latest (very rude) "customer service" team member tonight, I have decided to go back to my old energy company.
Good energy provider
I transferred across to Alinta Energy 12 months ago and was given a 12 month benefit discount. I have been very happy with the service provided and the monthly charge for electricity.
This week I received a letter from the company advising me the 12 month discount period was over, however they will continue to give me the discount for another 12 months.
I won’t have to research electricity charges for another year.
Thank you Alinta
Had an issue with my electricity bill but it was cleared up very quickly.
I had an issue with my electricity bill and Alinta on this website cleared it up very quickly. Very happy with the service they provided me and let me know what the issue was. Thankyou!
RIP OFF COMPANY
Absolutely disgusting company. I made the move from origin to Alinta, my bills were roughly $400 to $500 per quarter then got my first bill from Alinta it was $2550 !! my daily usage was 20.44 with Origin and with Alinta it went to 101 !! when called no one could explain as nothing has changed and no we haven't added anything different. They can reduce my bill to $788 without a worry then put it back up to $1100. Safe to say that after 2 hour phone call and getting no where I will be moving back to Origin Immediately. They are an absolute joke of a company would NEVER recommend
Thank you Alinta for ruining Xmas . They decide to direct debit money out of my account, without my permission or notification . Which was my Xmas money. Bills dont add up never get call backs . So when my 11 year old son wonders why there is not much under our tree , I will get them to call you to advise why ... oh also thank you because he stilll believes in Santa so that now destroyed.
Do not sign over to Alinta as they are liars.They promise not to estimate your bill reading which was a lie as with my bill we had solar panels installed which made for a cheaper bill.but when we signed over to alinta they estimated our bill from when we didnt have our solar panels so we got given a huge bill ..when we phoned them they said they would correct the issue but kept sending us an over due statement telling us to pay the over charged bill.. we rang multiple times with them telling us that they cancel the over charge but with no success.they have now sent it to the debit collectors..which resulted in us having to pay a massive bill which we were wrongly charged for.
WARNING Do NOT SWITCH TO ALINTA
Zero star rating .
DO NOT BOTHER!
Changed from Origin to Alinta!
Origin bills were great, but was told alinta was cheaper so jumped on the 22% deal, wow! What a mistake that was! My bills are $900 thats how they suck you in, give great pay on time percentage but their bills are through the roof so you lose that 22%
Never in my life have i ever gotten electricity bills so high! The thing is, everything gets turned off at the wall! Rip offs dont even bother with ALINTA!
Moved my gas and electricity from Origin without permission.
Alinta recently transferred my gas and electricity without permission from Origin. Origin called to warn me this was happening. I called Alinta immediately to ensure any transfer was cancelled. They lied over and over on the phone claiming there was no account under my name or address. Half an hour later Origin called me to confirm my gas and electricity had been moved to Alinta. I have no idea how they can get away with this and am now stuck trying to get my electricity and gas switched back and will no doubt have to deal with fighting cancellation and re-connection fees. How this can happen is beyond me!
Worst of the worst, please tell your friends too
Two month ago transferred our electricity to this company, absolutely a pain to deal with. I hope the profits earn by this company, spent on medical charges for their families. My advise is to AVOID this company.
Dont use Alinta - They will cost you money and gross inconvenience
I write this review as a landlord of a property where Alinta was the energy supplier. The vacating tenant asked Alinta for a final bill and informed Alinta that new tenants were moving in the next day. So what did Alinta do? They cut off the power! So the new tenants had no power on the day they moved in. I mean what the??? Who does that? Furthermore the new tenants power company wanted to charge the new tenants $120 to come out and reconnect. Now you might say you had no problem with Alinta. But imagine if you are the incoming tenant and find ...yourself in this situation. You would be VERY ANGRY! Furthermore the agent/landlord has the right to charge you as the outgoing tenant the $120 to reconnect (deduct from your bond). So all I have to say is the stay away from ALINTA if you dont want any trouble.
- ‹ Prev
- Next ›
Questions & Answers
My electricity bill doesn't show pensioner discount and I don't know why. Is it the concession adjustment if paid by due date?
Alinta E.Alinta Energy
Hi Halina, thank you for reaching out. Your previous card may have expired and the new card details may not have been updated. I'm happy to check if I can see this on my system. The Government concession rebate is applied to the bill when you receive it. The easiest way to have your concession details added to your account is to call 133702. If you prefer, I can arrange for an agent to call you. If you'd like to receive a call, can I please get your best contact number and good times to call? Thanks, Eve
Thankyou for your prompt answer. I have just spoken to Alinta on that number and have it all sorted out. Merry Christmas. Halina
Alinta E.Alinta Energy
I'm glad this is all sorted for you Halina. Merry Christmas to you too :) Have a great day, Eve
how do you claim solar credits from your account
Alinta E.Alinta Energy
Hi Wally, I'd be happy to help you. The credits on the accounts are these all from your solar system? I have sent through a private message to discuss this with you. Thanks, Ada.
I just had a call from someone offering me a 'better' deal with Alinta than Origin. I was about to change over until I read through all these complaints about Alinta. Now I wouldn't be game enough to risk it.
Alinta E.Alinta Energy
Hi Tom, I'm happy to answer any questions you may have :) Unfortunately, people are much more likely to review a negative experience than a positive one. If you have any queries or I can help in any way, please do PM me. Thanks, Eve
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.